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Test Your Computer Retest

The purpose of this page is to test your computer's web browser. It will collect information from your computer to assist us if we need to troubleshoot any problem you are having. If you change any browser settings you must use the retest button to refresh this data instead of using your browser refresh button. You cannot watch NIH-only or HHS-only VideoCasts unless your computer is on the NIH network, HHS network or uses NIH VPN service.

Test Videos

You can use these 3 videos to test your player access.

World Accessible

World Event

This video is world accessible

NIH-Only Accessible

NIH Only Event

NIH-Only (Available to computers on the NIH network or NIH VPN)

HHS-Only Accessible

HHS Only Event

HHS-Only (Available to computers on HHS networks or NIH VPN)

# Test Name Test Result Pass
1 Do you have an up-to-date browser? Generic crawler  2.0 Failed
2 Do you have Java Script enabled? No Failed
3 Is your Internet connection fast enough? Broadband 512 kbs or faster is required. Not detectable with JavaScript disabled  Failed
Does your computer have access to World Accessible, NIH-only or HHS-only VideoCasts?
Please note - most VideoCasts are world accessible. If your computer is on an ISP outside of the NIH or HHS network it is normal to receive ”No” for NIH-only or HHS-only events.
IP address:
WORLD VideoCasts YES
NIH-only VideoCasts NO
HHS-only VideoCasts NO
5 Do you have pop-ups blocked? No Passed
6 Platform Unknown
CCBot/2.0 (
7 Time zone difference
Not detectable with JavaScript disabled  n/a
8 Display properties Screen size: 0x0 n/a
9 Service Code
Please send us this service code if you need assistance. If you email us or open a service ticket, include this code.