1 00:00:05,209 --> 00:00:06,010 GOOD MORNING, EVERYONE, THANK 2 00:00:06,010 --> 00:00:09,480 YOU FOR JOINING TODAY. WE ARE 3 00:00:09,480 --> 00:00:12,450 HOSTING OUR FIRST ORS EVENTS 4 00:00:12,450 --> 00:00:16,087 MANAGEMENT TOWN HALL. PRESENTED 5 00:00:16,087 --> 00:00:19,223 BY ACCESS INTERPRETING. OUR 6 00:00:19,223 --> 00:00:21,092 CONTRACTOR FOR OUR SERVICES. IF 7 00:00:21,092 --> 00:00:24,562 YOU DON'T KNOW ME ALREADY I 8 00:00:24,562 --> 00:00:27,598 AMYLIN DA, I MANAGE THE 9 00:00:27,598 --> 00:00:28,599 INTERPRETING SERVICES PROGRAM 10 00:00:28,599 --> 00:00:30,234 FOR ALL OF NIH AND OUR SERVICES 11 00:00:30,234 --> 00:00:34,372 ARE CENTRALLY FUNDED. AND EASY 12 00:00:34,372 --> 00:00:35,640 TO ACCESS. AND THANK YOU FOR 13 00:00:35,640 --> 00:00:37,274 COMING THOSE OF YOU IN THE ROOM 14 00:00:37,274 --> 00:00:37,975 TODAY. 15 00:00:37,975 --> 00:00:38,676 AND ALSO THOSE OF YOU WATCHING 16 00:00:38,676 --> 00:00:43,948 THE VIDEO CAST. SO WITHOUT 17 00:00:43,948 --> 00:00:45,182 FURTHER ADO I WOULD LIKE TO 18 00:00:45,182 --> 00:00:48,219 INTRODUCE OUR ACCESS 19 00:00:48,219 --> 00:00:53,024 INTERPRETING TEAM. TO BEGIN THE 20 00:00:53,024 --> 00:00:55,292 PRESENTATION. AND BY THE WAY IF 21 00:00:55,292 --> 00:00:56,093 YOU'RE THIRSTY THERE'S WATER 22 00:00:56,093 --> 00:00:57,962 RIGHT UP HERE AND CUPS. YOU'RE 23 00:00:57,962 --> 00:01:08,239 WELCOME TO IT. 24 00:01:13,077 --> 00:01:15,346 >> HI, EVERYBODY, MY NAME IS 25 00:01:15,346 --> 00:01:17,782 BRAD LEON, I AM THE CEO OF 26 00:01:17,782 --> 00:01:19,383 ACCESS INTERPRETING AND WE'RE 27 00:01:19,383 --> 00:01:21,352 HERE, WE PROVIDE SERVICES FOR -- 28 00:01:21,352 --> 00:01:24,922 TO THE NIH FOR NOW THIRTEEN 29 00:01:24,922 --> 00:01:28,092 YEARS IT'S BEEN. SO BEEN GOOD. 30 00:01:28,092 --> 00:01:29,393 I KNOW THAT WE HAVE A LIVESTREAM 31 00:01:29,393 --> 00:01:31,529 GOING ON AS WELL SO IT SEEMS TO 32 00:01:31,529 --> 00:01:33,531 BE WORKING SO THANKS FOR LETTING 33 00:01:33,531 --> 00:01:35,433 US KNOW THAT SEEMS TO BE IN 34 00:01:35,433 --> 00:01:36,934 ORDER. PEOPLE ARE JOINING. 35 00:01:36,934 --> 00:01:39,603 THIS WILL ALSO BE RECORDED AND 36 00:01:39,603 --> 00:01:41,272 YOU CAN WATCH IT LATER AT YOUR 37 00:01:41,272 --> 00:01:44,208 OWN CONVENIENCE. WE HAVE YOU 38 00:01:44,208 --> 00:01:46,644 ARE A TEAM HERE TODAY. I FEEL 39 00:01:46,644 --> 00:01:49,447 FUNNY BECAUSE WE'RE LINED UP IN 40 00:01:49,447 --> 00:01:50,147 A ROW AS IF WE'RE GIVING A 41 00:01:50,147 --> 00:01:51,582 PRESENTATION BUT THIS IS NOT THE 42 00:01:51,582 --> 00:01:53,484 STYLE OF TODAY. IT IS GOING TO 43 00:01:53,484 --> 00:01:55,419 HAVE A PRESENTATION FROM US BUT 44 00:01:55,419 --> 00:01:58,856 THEN MORE OF AN OPEN DISCUSSION. 45 00:01:58,856 --> 00:02:02,660 I WANT TO INTRODUCE THE TEAM WE 46 00:02:02,660 --> 00:02:03,294 HAVE SHANA. 47 00:02:03,294 --> 00:02:05,429 >> HI, I'VE BEEN WITH ACCESS 48 00:02:05,429 --> 00:02:06,664 INTERPRETING FOR FIFTEEN YEARS. 49 00:02:06,664 --> 00:02:09,467 SO HI, GOOD TO SEE EVEN, TODAY 50 00:02:09,467 --> 00:02:12,103 -- EVERYBODY TODAY. 51 00:02:12,103 --> 00:02:15,773 >> HI, EVERYBODY, I'M CHRISTI 52 00:02:15,773 --> 00:02:17,475 WHITE, I'M THE PROGRAM LEAD, 53 00:02:17,475 --> 00:02:21,645 NICE TO MEET YOU ALL. 54 00:02:21,645 --> 00:02:21,812 >>. 55 00:02:21,812 --> 00:02:25,683 >> HI, EVERYONE, MY NAME IS 56 00:02:25,683 --> 00:02:29,053 KAITLYN MATHES, I'M A SCHEDULING 57 00:02:29,053 --> 00:02:31,489 COORDINATOR FOR NIH. 58 00:02:31,489 --> 00:02:36,093 >> HI, EVERYONE, MY NAME IS 59 00:02:36,093 --> 00:02:41,432 AKEELAH RICHARDSON AND I'M 60 00:02:41,432 --> 00:02:42,032 ANOTHER LEAD INTERPRETER HERE 61 00:02:42,032 --> 00:02:42,266 TONIGHT. 62 00:02:42,266 --> 00:02:44,034 >> AT THE VERY END OF THE TABLE 63 00:02:44,034 --> 00:02:47,238 WE HAVE OUR CDI, STACY HERE 64 00:02:47,238 --> 00:02:49,440 TODAY AND SHE WILL MIRROR 65 00:02:49,440 --> 00:02:50,808 ANYTHING FROM THE AUDIENCE FOR 66 00:02:50,808 --> 00:02:54,411 EVERYONE TO HAVE ACCESS. SO... 67 00:02:54,411 --> 00:02:55,880 SO FIRST BEFORE WE BEGIN LIKE 68 00:02:55,880 --> 00:02:57,815 BRAD MENTIONED THIS IS NOT A 69 00:02:57,815 --> 00:02:58,682 FORMAL PRESENTATION. WE'RE 70 00:02:58,682 --> 00:03:00,451 GOING TO HAVE A FEW REMARKS. 71 00:03:00,451 --> 00:03:01,485 EVERYONE ON THE TEAM WILL 72 00:03:01,485 --> 00:03:03,888 PROBABLY ADD TO IT. BUT WE 73 00:03:03,888 --> 00:03:05,623 WANTED THIS TO BE INTERACTIVE. 74 00:03:05,623 --> 00:03:07,658 SO I GUESS WE'LL START WITH WHY 75 00:03:07,658 --> 00:03:09,260 WE'RE HERE TODAY. OBVIOUSLY, 76 00:03:09,260 --> 00:03:10,161 WE'RE GOING TO GIVE YOU A LITTLE 77 00:03:10,161 --> 00:03:11,629 BIT OF A BACKGROUND ABOUT THE 78 00:03:11,629 --> 00:03:12,596 INTERPRETING SERVICES CONTRACT 79 00:03:12,596 --> 00:03:15,699 TO ANSWER ANY QUESTIONS YOU 80 00:03:15,699 --> 00:03:16,967 HAVE. AND THEN ONE UNIQUE THING 81 00:03:16,967 --> 00:03:18,803 ABOUT TODAY THAT I WANT TO TALK 82 00:03:18,803 --> 00:03:20,304 ABOUT IS THE CHANGES WE'VE SEEN 83 00:03:20,304 --> 00:03:22,339 IN THE INTERPRETING INDUSTRY. 84 00:03:22,339 --> 00:03:25,476 WE WON THE CONTRACT WITH NIH IN 85 00:03:25,476 --> 00:03:27,912 2011 INITIALLY SO WE'VE BEEN 86 00:03:27,912 --> 00:03:29,213 WORKING WITH NIH FOR THIRTEEN 87 00:03:29,213 --> 00:03:30,080 YEARS AND OVER THE YEARS WE HAVE 88 00:03:30,080 --> 00:03:33,484 SEEN A LOT OF CHANGES, A LOT OF 89 00:03:33,484 --> 00:03:35,119 NEW FACES. SOME PEOPLE FROM 90 00:03:35,119 --> 00:03:36,587 BEFORE AND YOU MAY HAVE NOTICED 91 00:03:36,587 --> 00:03:37,488 IF YOU'VE BEEN AROUND THAT 92 00:03:37,488 --> 00:03:38,656 INTERPRETING SERVICES HAVE 93 00:03:38,656 --> 00:03:41,458 CHANGED IT'S A LOT HARDER TO GET 94 00:03:41,458 --> 00:03:44,428 INTERPRETERS TODAY THAN BACK 95 00:03:44,428 --> 00:03:47,565 THEN. AFTER COVID THE INDUSTRY 96 00:03:47,565 --> 00:03:49,767 SHIFTED SIGNIFICANTLY. ME, 97 00:03:49,767 --> 00:03:51,035 MYSELF, I'M A DEAF PERSON, OUR 98 00:03:51,035 --> 00:03:52,970 PARENTS ARE STARTING TO NOTICE 99 00:03:52,970 --> 00:03:54,672 IT'S VERY, VERY DIFFICULT TO GET 100 00:03:54,672 --> 00:03:56,207 INTERPRETERS. PLUS, YOU, THE 101 00:03:56,207 --> 00:03:59,109 CONSUMERS, NOT JUST AT NIH BUT 102 00:03:59,109 --> 00:04:03,080 AT OUR OTHER CONTRACTS HAVE MADE 103 00:04:03,080 --> 00:04:04,949 CONSCIOUS IT'S HARD TO GET 104 00:04:04,949 --> 00:04:06,217 INTERPRETERS ONSITE. WHAT USED 105 00:04:06,217 --> 00:04:09,153 TO BE ONE TO TWO WEEKS IS NOW 106 00:04:09,153 --> 00:04:11,322 ONE TO TWO MONTHS THESE ARE 107 00:04:11,322 --> 00:04:12,389 CHANGES THAT WE'RE NOTICING. 108 00:04:12,389 --> 00:04:13,824 AND SO THAT'S THE POINT OF 109 00:04:13,824 --> 00:04:14,859 TODAY'S CONVERSATION TO TALK 110 00:04:14,859 --> 00:04:16,393 ABOUT WHAT THE INDUSTRY LOOKS 111 00:04:16,393 --> 00:04:18,028 LIKE TODAY SO THAT YOU'RE MORE 112 00:04:18,028 --> 00:04:19,897 FAMILIAR WITH IT. YOU'RE AWARE 113 00:04:19,897 --> 00:04:22,166 THAT WE CAN HOPEFULLY BETTER 114 00:04:22,166 --> 00:04:24,134 SERVE YOU. SO AS WE WORK 115 00:04:24,134 --> 00:04:25,069 TOGETHER THROUGH THIS NEW ERA. 116 00:04:25,069 --> 00:04:26,971 SO WE'RE GOING TO GO THROUGH A 117 00:04:26,971 --> 00:04:27,638 COUPLE DIFFERENT SLIDES TODAY. 118 00:04:27,638 --> 00:04:29,506 I WILL EXPLAIN THINGS. WE'LL 119 00:04:29,506 --> 00:04:32,042 TAKE TURNS UP HERE ON THE PANEL 120 00:04:32,042 --> 00:04:33,010 EXPLAINING DIFFERENT SITUATIONS 121 00:04:33,010 --> 00:04:34,912 AND WHATNOT BUT LET'S HOLD 122 00:04:34,912 --> 00:04:35,980 QUESTIONS UNTIL THE END AND IF 123 00:04:35,980 --> 00:04:38,949 YOU HAVE ANY QUESTIONS THAT ARE 124 00:04:38,949 --> 00:04:41,385 ABOUT YOUR OWN SERVICES IN 125 00:04:41,385 --> 00:04:42,152 PARTICULAR PLEASE ADDRESS THOSE 126 00:04:42,152 --> 00:04:44,221 AFTER. WE DON'T WANT TO TAKE 127 00:04:44,221 --> 00:04:45,489 EVERYONE'S TIME FOR PERSONAL 128 00:04:45,489 --> 00:04:47,358 QUESTIONS. LET'S KEEP IT TO 129 00:04:47,358 --> 00:04:48,058 GENERAL QUESTIONS. WE HAVE 130 00:04:48,058 --> 00:04:49,627 PEOPLE WATCHING ON THE 131 00:04:49,627 --> 00:04:55,466 LIVESTREAM AS WELL AND THEY 132 00:04:55,466 --> 00:04:57,568 CAN'T ASK QUESTIONS THROUGH SIGN 133 00:04:57,568 --> 00:04:59,536 LANGUAGE SO ASK QUESTIONS AFTER. 134 00:04:59,536 --> 00:05:04,541 THIS IS THE AGENDA OF OUR TIME 135 00:05:04,541 --> 00:05:06,911 TODAY. SO LET'S INTRODUCE 136 00:05:06,911 --> 00:05:11,248 EVERYBODY FIRST. 137 00:05:11,248 --> 00:05:12,149 >> WE'VE ALREADY INTRODUCED 138 00:05:12,149 --> 00:05:13,784 OURSELVES AND OUR NAMES BY I 139 00:05:13,784 --> 00:05:16,553 WANT TO INTRODUCE OUR SCHEDULING 140 00:05:16,553 --> 00:05:21,158 TEAM. IT'S AN ENTIRELY DEAF 141 00:05:21,158 --> 00:05:23,727 DEAF SCHEDULING TIME. WE HAVE 142 00:05:23,727 --> 00:05:29,800 JOHN, ONE IS JR, ONE IS JOHN. 143 00:05:29,800 --> 00:05:31,936 WE HAVE OUR TEAM LEAD, JR HE'S 144 00:05:31,936 --> 00:05:33,504 BEEN WITH THE COMPANY SEVEN 145 00:05:33,504 --> 00:05:38,676 YEARS AND RUNS THE ASL 146 00:05:38,676 --> 00:05:40,678 DEPARTMENT AND WE HAVE JOHN 147 00:05:40,678 --> 00:05:51,422 HODGE SON AND HE'S BEEN WOING - 148 00:05:52,589 --> 00:05:54,158 AND WE HAVE THOSE WHO STARTED 149 00:05:54,158 --> 00:05:56,694 TWO YEARS AGO. WE'RE ALL DEAF 150 00:05:56,694 --> 00:05:58,362 AND THAT'S IMPORTANT TO US AS A 151 00:05:58,362 --> 00:06:00,130 COMPANY. AS DEAF PEOPLE WE 152 00:06:00,130 --> 00:06:01,031 UNDERSTAND THE NEEDS OURSELF. 153 00:06:01,031 --> 00:06:02,366 SO WE KNOW WHAT YOU ALSO NEED 154 00:06:02,366 --> 00:06:04,702 AND WE'RE HERE TO MAKE SURE WE 155 00:06:04,702 --> 00:06:06,904 ACCOMMODATE YOUR NEEDS AND FIND 156 00:06:06,904 --> 00:06:08,472 THE BEST FIT FOR EACH OF YOU 157 00:06:08,472 --> 00:06:09,406 BECAUSE WE KNOW WHAT IT'S LIKE 158 00:06:09,406 --> 00:06:11,175 SO I WANT YOU TO KNOW THAT WE'RE 159 00:06:11,175 --> 00:06:12,876 ALL DEAF AND WE -- WE ARE VERY 160 00:06:12,876 --> 00:06:16,146 PROUD OF THAT FACT. AND WE FEEL 161 00:06:16,146 --> 00:06:17,614 VERY STRONGLY THAT THAT ALLOWS 162 00:06:17,614 --> 00:06:18,716 US TO SERVE THE COMMUNITY SO 163 00:06:18,716 --> 00:06:27,124 THAT'S THE SCHEDULING TEAM. ALL 164 00:06:27,124 --> 00:06:28,158 RIGHT SO THIS IS AKEELAH 165 00:06:28,158 --> 00:06:29,727 SPEAKING TODAY. I WILL TALK 166 00:06:29,727 --> 00:06:30,661 ABOUT THE PROCESS OF THE REQUEST 167 00:06:30,661 --> 00:06:32,529 FROM THE SUBMISSION TO THE 168 00:06:32,529 --> 00:06:33,497 RECEIPT OF THE INTERPRETER SO 169 00:06:33,497 --> 00:06:36,133 YOU HAVE AN NIH E-MAIL THAT WE 170 00:06:36,133 --> 00:06:38,936 USE THAT IS USED -- IT'S 171 00:06:38,936 --> 00:06:41,438 CONNECTED TO OUR SCHEDULING 172 00:06:41,438 --> 00:06:44,008 PORTAL. SO WHEN YOU FIRST SET 173 00:06:44,008 --> 00:06:45,409 UP A REQUEST YOU TYPE IN THE 174 00:06:45,409 --> 00:06:46,744 NAME, THE TIME, ALL THE DETAILS 175 00:06:46,744 --> 00:06:49,213 OF THE JOB, ALL THE INFORMATION 176 00:06:49,213 --> 00:06:51,181 IN THAT REQUEST. IS VERY 177 00:06:51,181 --> 00:06:54,451 IMPORTANT TO US. TO GIVE TO OUR 178 00:06:54,451 --> 00:06:56,086 INTERPRETERS. SO YOU'LL SUBMIT 179 00:06:56,086 --> 00:06:57,855 A REQUEST, AND AUTOMATICALLY WE 180 00:06:57,855 --> 00:07:00,157 GET AN E-MAIL IN OUR INBOX. 181 00:07:00,157 --> 00:07:04,261 WITH INFORMATION ABOUT THAT 182 00:07:04,261 --> 00:07:06,063 REQUEST. THEN WE CAN GO INTO 183 00:07:06,063 --> 00:07:07,197 USHGS SKED LOOK AT THE 184 00:07:07,197 --> 00:07:08,432 INFORMATION PROVIDE AND IF WE 185 00:07:08,432 --> 00:07:11,135 NEED A LINK OR ANYTHING FROM YOU 186 00:07:11,135 --> 00:07:12,136 WE'LL REACH OUT. 187 00:07:12,136 --> 00:07:14,705 THEN ONCE WE VERIFY ALL THE 188 00:07:14,705 --> 00:07:16,140 DETAILS OF YOUR REQUEST, THEN 189 00:07:16,140 --> 00:07:18,142 THERE'S THE NEXT STEP IN THE 190 00:07:18,142 --> 00:07:20,411 PROCESS WHICH KAITLYN WILL 191 00:07:20,411 --> 00:07:20,944 DESCRIBE. 192 00:07:20,944 --> 00:07:23,313 >> KAITLYN: SO THE NEXT STEP, WE 193 00:07:23,313 --> 00:07:27,718 HAVE ABOUT 75 ALMOST 76, YOU 194 00:07:27,718 --> 00:07:29,353 KNOW, CONSUMERS HERE AT THE NIH. 195 00:07:29,353 --> 00:07:30,954 THAT'S A LOT OF INFORMATION TO 196 00:07:30,954 --> 00:07:32,556 RETAIN AND A LOT TO REMEMBER WHO 197 00:07:32,556 --> 00:07:34,158 IS A GOOD FIT FOR WHAT 198 00:07:34,158 --> 00:07:35,392 ASSIGNMENT THAT'S THE FIRST STEP 199 00:07:35,392 --> 00:07:38,128 IS FIGURING OUT WHICH 200 00:07:38,128 --> 00:07:39,263 INTERPRETERS ARE AVAILABLE, 201 00:07:39,263 --> 00:07:40,531 WHICH ARE NOT, WHICH MAY CHANGE 202 00:07:40,531 --> 00:07:42,032 AND WHO IS A GOOD FIT? SO WE 203 00:07:42,032 --> 00:07:43,434 LOOK AT A LIST OF INTERPRETERS 204 00:07:43,434 --> 00:07:44,968 THAT WE HAVE. AND WE SEE WHO 205 00:07:44,968 --> 00:07:46,904 THE BEST FIT FOR AN ASSIGNMENT 206 00:07:46,904 --> 00:07:50,274 IS AND WE SELECT FROM THAT LIST. 207 00:07:50,274 --> 00:07:52,743 THEN THE ACTUAL CONFIRMATION 208 00:07:52,743 --> 00:07:55,512 ARISES SO IF THE INTERPRETER IS 209 00:07:55,512 --> 00:07:56,246 AVAILABLE AND THE COLLEAGUE IS 210 00:07:56,246 --> 00:07:57,247 SATISFIED WITH THAT INTERPRETER 211 00:07:57,247 --> 00:07:58,682 THEN WE SEND A CONFIRMATION 212 00:07:58,682 --> 00:08:00,150 E-MAIL AND YOU'LL GET THREE 213 00:08:00,150 --> 00:08:01,718 DIFFERENT E-MAILS. WE'LL SEND 214 00:08:01,718 --> 00:08:02,653 THREE DIFFERENT E-MAILS ONE TO 215 00:08:02,653 --> 00:08:06,723 THE POC, THE INTERPRETER, AND TO 216 00:08:06,723 --> 00:08:08,826 THE CLIENT. AND OFTEN THE POC 217 00:08:08,826 --> 00:08:10,160 AND THE CLIENT WILL BE 218 00:08:10,160 --> 00:08:10,794 DIFFERENT. THAT'S WHY THERE ARE 219 00:08:10,794 --> 00:08:12,529 TWO DIFFERENT E-MAILS SENT OUT. 220 00:08:12,529 --> 00:08:14,465 NOW ANY INFORMATION THAT'S 221 00:08:14,465 --> 00:08:17,167 NEEDED, FOR EXAMPLE, IF AN 222 00:08:17,167 --> 00:08:18,001 INTERPRETER ASKS FOLLOW UP 223 00:08:18,001 --> 00:08:19,336 QUESTIONS AND WE DON'T KNOW HOW 224 00:08:19,336 --> 00:08:22,106 TO ANSWER THEM WE'LL REACH OUT 225 00:08:22,106 --> 00:08:23,607 EITHER TO THE POC OR THE CLIENT 226 00:08:23,607 --> 00:08:24,274 THEMSELVES AND WE CAN GIVE THAT 227 00:08:24,274 --> 00:08:25,776 INFORMATION TO THE INTERPRETER, 228 00:08:25,776 --> 00:08:28,912 WE CAN ADD IT TO U SKED INTO THE 229 00:08:28,912 --> 00:08:30,647 REQUEST ITSELF. THEN, FINALLY 230 00:08:30,647 --> 00:08:32,282 THE EVENT HAPPENS, THE MEETING, 231 00:08:32,282 --> 00:08:33,383 THE WEBINAR, WHATEVER IT IS. 232 00:08:33,383 --> 00:08:37,154 AND THE INTERPRETER SHOWS UP THE 233 00:08:37,154 --> 00:08:39,289 CLIENT IS THERE. CART IS THERE. 234 00:08:39,289 --> 00:08:40,023 ASL. BOTH WERE REQUESTED AND 235 00:08:40,023 --> 00:08:44,361 THE SERVICES ARE PROVIDED. 236 00:08:44,361 --> 00:08:45,829 >> AKEELAH: I DO WANT TO ADD 237 00:08:45,829 --> 00:08:47,598 AFTER THE MEETING CONCLUDES OR 238 00:08:47,598 --> 00:08:50,834 THE EVENT CONCLUDES YOU CAN 239 00:08:50,834 --> 00:08:52,503 REACH OUT TO US, IF YOU HAVE 240 00:08:52,503 --> 00:08:53,670 FEEDBACK ABOUT THE INTERPRETER. 241 00:08:53,670 --> 00:08:55,038 IF YOU WANT THAT INTERPRETING. 242 00:08:55,038 --> 00:08:56,807 IF YOU DON'T WANT TO SEE THAT 243 00:08:56,807 --> 00:08:58,208 INTERPRETER AGAIN YOU CAN REACH 244 00:08:58,208 --> 00:08:59,843 OUT TO US WITH THAT KIND OF 245 00:08:59,843 --> 00:09:01,478 FEEDBACK. OUR E-MAIL DOORS ARE 246 00:09:01,478 --> 00:09:11,722 ALWAYS OPEN. 247 00:09:12,990 --> 00:09:15,225 >> BRAD: SO I WANT TO DISCUSS A 248 00:09:15,225 --> 00:09:16,260 LITTLE BIT ABOUT SOME OF THE 249 00:09:16,260 --> 00:09:16,927 CHALLENGES THAT I DON'T KNOW IF 250 00:09:16,927 --> 00:09:19,196 YOU'RE AWARE OF. MAYBE SOME OF 251 00:09:19,196 --> 00:09:20,197 YOU ARE FAMILIAR WITH THESE 252 00:09:20,197 --> 00:09:21,999 CHALLENGES OR YOU'VE HEARD OF 253 00:09:21,999 --> 00:09:23,800 THEM IN THE INDUSTRY AND YOU'VE 254 00:09:23,800 --> 00:09:25,202 SEEN PEOPLE TALK ABOUT THEM BUT 255 00:09:25,202 --> 00:09:27,504 I WANT TO MENTION THAT WE ARE 256 00:09:27,504 --> 00:09:28,505 HAVING SIGNIFICANT CHALLENGES 257 00:09:28,505 --> 00:09:30,707 THAT THE WHOLE INDUSTRY IS 258 00:09:30,707 --> 00:09:31,708 EXPERIENCING. IT IS THE ENTIRE 259 00:09:31,708 --> 00:09:32,509 INDUSTRY NATIONWIDE SO I WANT TO 260 00:09:32,509 --> 00:09:36,180 EXPLAIN THAT A LITTLE BIT AND 261 00:09:36,180 --> 00:09:37,147 THAT ACCESS HAS BEEN ABLE TO GET 262 00:09:37,147 --> 00:09:41,385 THROUGH IT. NOW, BEFORE COVID, 263 00:09:41,385 --> 00:09:43,153 WE -- WE'LL SHOW YOU STATISTICS 264 00:09:43,153 --> 00:09:45,489 LATER ABOUT WHAT THE WORLD 265 00:09:45,489 --> 00:09:46,957 LOOKED LIKE BEFORE COVID. BUT 266 00:09:46,957 --> 00:09:50,761 ONCE COVID HAPPENED, IT'S FUNNY 267 00:09:50,761 --> 00:09:53,497 BECAUSE LINDA, WHEN THAT 268 00:09:53,497 --> 00:09:56,833 HAPPENED, LINDA STARTED TO HEAR 269 00:09:56,833 --> 00:09:57,434 SOME CHATTER. AND YOU KNOW, 270 00:09:57,434 --> 00:09:59,269 WASN'T SURE WHAT WAS TRUE, WHAT 271 00:09:59,269 --> 00:10:04,675 WASN'T BUT I TOLD HER, LINDA, WE 272 00:10:04,675 --> 00:10:06,176 BETTER PREPARE FOR THIS IN CASE 273 00:10:06,176 --> 00:10:08,478 SOMETHING HAPPENS. LIKE A 274 00:10:08,478 --> 00:10:09,079 PANDEMIC. BECAUSE YOU DON'T 275 00:10:09,079 --> 00:10:12,749 WANT TO FIGURE IT OUT TOO CLOSE 276 00:10:12,749 --> 00:10:15,419 TO WHEN IT HAPPENS AND SO WE HAD 277 00:10:15,419 --> 00:10:16,620 U SKED, OUR SYSTEM AND WE 278 00:10:16,620 --> 00:10:18,822 DEVELOPED A SYSTEM CALLED 279 00:10:18,822 --> 00:10:20,924 VIRTUAL PLUS, A VIRTUAL 280 00:10:20,924 --> 00:10:21,491 CONFERENCING PLATFORM AND 281 00:10:21,491 --> 00:10:23,961 THERE'S OTHERS AS WELL. 282 00:10:23,961 --> 00:10:26,597 ZOOM AND MS TEAMS, WHATEVER, WE 283 00:10:26,597 --> 00:10:28,298 HAD DEVELOPED OUR OWN IN-HOUSE 284 00:10:28,298 --> 00:10:29,933 AND IT WAS IN BETA TESTING AT 285 00:10:29,933 --> 00:10:32,569 THE TIME AND I TOLD LINDA I 286 00:10:32,569 --> 00:10:34,004 WONDER IF WE SHOULD ROLL OUT 287 00:10:34,004 --> 00:10:36,240 VIRTUAL PLUS FOR PEOPLE AT NIH. 288 00:10:36,240 --> 00:10:38,375 AND THEN I THINK I CALLED YOU IN 289 00:10:38,375 --> 00:10:40,544 FEBRUARY IT WAS, FEBRUARY 2020 290 00:10:40,544 --> 00:10:42,112 AND I SAID, YOU KNOW, I THINK 291 00:10:42,112 --> 00:10:45,916 IT'S TIME TO ROLL OUT VIRTUAL 292 00:10:45,916 --> 00:10:46,817 PLUS JUST TO GET PREPARED AND 293 00:10:46,817 --> 00:10:49,186 SHE AGREED. WE TALKED ABOUT THE 294 00:10:49,186 --> 00:10:50,120 DEVELOPMENT TEAM. SHE 295 00:10:50,120 --> 00:10:53,123 ACTUALLY -- AND I THINK NIH 296 00:10:53,123 --> 00:10:55,025 CLOSED ITS DOORS THE VERY NEXT 297 00:10:55,025 --> 00:10:56,860 MONTH, ONE MONTH AFTER THAT, 298 00:10:56,860 --> 00:10:57,628 EXCUSE ME IF I AM INCORRECT BUT 299 00:10:57,628 --> 00:11:01,298 I BELIEVE WE -- MARCH. SO IT 300 00:11:01,298 --> 00:11:03,600 WAS ONE MONTH. IT WASN'T TWO 301 00:11:03,600 --> 00:11:05,502 MONTHS. IT WAS ONE MONTH LATER. 302 00:11:05,502 --> 00:11:08,505 MARCH 12TH. THANK YOU FOR THAT, 303 00:11:08,505 --> 00:11:11,208 LINDA, MARCH 12TH I CALLED IN 304 00:11:11,208 --> 00:11:11,842 FEBRUARY AND IN MARCH IT WAS 305 00:11:11,842 --> 00:11:12,909 TIME TO MAKE USE OF THAT 306 00:11:12,909 --> 00:11:16,913 SERVICE. WE HAD TO ROLL OUT 307 00:11:16,913 --> 00:11:19,583 VIRTUAL PLUS AND OF COURSE THERE 308 00:11:19,583 --> 00:11:20,951 WERE ISSUES BUT WE WERE BOTH 309 00:11:20,951 --> 00:11:22,552 SURE WE HAD TO DO THIS. WE WENT 310 00:11:22,552 --> 00:11:25,489 FORWARD WITH IT AND WE USED 311 00:11:25,489 --> 00:11:26,990 VIRTUAL PLUS AND IT WAS REALLY 312 00:11:26,990 --> 00:11:28,592 GREAT BECAUSE TO BE HONEST, I AM 313 00:11:28,592 --> 00:11:30,260 SURE YOU GUYS AS DEAF PEOPLE 314 00:11:30,260 --> 00:11:33,196 TALK TO YOUR FAMILIES AND 315 00:11:33,196 --> 00:11:33,830 COLLEAGUES AND WHATNOT AND YOU 316 00:11:33,830 --> 00:11:35,132 PROBABLY EXPERIENCE NO SERVICES 317 00:11:35,132 --> 00:11:37,901 FOR AWHILE. IF YOU HAD AN 318 00:11:37,901 --> 00:11:38,568 INTERPRETER, MAYBE THEY WERE 319 00:11:38,568 --> 00:11:39,870 DELAYED OR WERE NOT AVAILABLE. 320 00:11:39,870 --> 00:11:43,006 HERE AT NIH WE ROLLED IT OUT 321 00:11:43,006 --> 00:11:45,509 IMMEDIATELY AND ONCE EVERYONE 322 00:11:45,509 --> 00:11:48,245 CONVERTED TO VIRTUAL WE WERE 323 00:11:48,245 --> 00:11:49,980 ABLE TO SWITCH TO VIRTUAL AND WE 324 00:11:49,980 --> 00:11:52,549 DID IT THAT SAME DAY AND IT WAS 325 00:11:52,549 --> 00:11:55,452 A SEAMLESS TRANSITION SO IT'S 326 00:11:55,452 --> 00:11:56,486 REALLY NICE BECAUSE HAVING THAT 327 00:11:56,486 --> 00:11:58,288 AVAILABILITY AND THEN GOING 328 00:11:58,288 --> 00:12:00,090 THROUGH THE TIME TOGETHER WHERE 329 00:12:00,090 --> 00:12:01,792 WE HAD TO ADD POTENTIAL TOOLS OR 330 00:12:01,792 --> 00:12:02,893 SOME PEOPLE WANTED TO USE 331 00:12:02,893 --> 00:12:04,294 VIRTUAL PLUS. SOME PEOPLE 332 00:12:04,294 --> 00:12:06,129 WANTED TO USE ZOOM. 333 00:12:06,129 --> 00:12:08,532 OTHER AVENUES BUT ADDING THOSE 334 00:12:08,532 --> 00:12:09,800 CAPABILITIES WAS A LOT SMOOTHER 335 00:12:09,800 --> 00:12:11,168 BECAUSE OF THE SEAMLESS 336 00:12:11,168 --> 00:12:12,269 TRANSITION. IT'S IMPORTANT TO 337 00:12:12,269 --> 00:12:15,072 EXPLAIN OUR ABILITY TO ADAPT, 338 00:12:15,072 --> 00:12:16,640 ESPECIALLY IN WHAT WE'RE 339 00:12:16,640 --> 00:12:19,876 EXPERIENCING NOW IS A PANDEMIC 340 00:12:19,876 --> 00:12:26,450 AT THE TIME, WE DIDN'T KNOW MUCH 341 00:12:26,450 --> 00:12:29,219 ABOUT THE VIRUS AND NIH WAS 342 00:12:29,219 --> 00:12:30,721 LEADING THE AREA AND DR. FAUCI 343 00:12:30,721 --> 00:12:32,589 WAS FROM THE NIH SO WE WERE 344 00:12:32,589 --> 00:12:35,992 RIGHT ON THE CUSP OF IT TOGETHER 345 00:12:35,992 --> 00:12:36,927 AND THAT'S WHEN V PLUS LAUNCHED 346 00:12:36,927 --> 00:12:38,195 AND WE MADE SURE THAT WE COULD 347 00:12:38,195 --> 00:12:40,163 ADAPT. 348 00:12:40,163 --> 00:12:41,465 BECAUSE WE WANTED TO MAKE SURE 349 00:12:41,465 --> 00:12:42,265 YOU HAD SERVICES. WE DIDN'T 350 00:12:42,265 --> 00:12:44,101 WANT YOU TO LOSE SERVICES. I 351 00:12:44,101 --> 00:12:46,103 THINK IT'S IMPORTANT TO TALK 352 00:12:46,103 --> 00:12:46,903 ABOUT THAT IN WHAT HAPPENED 353 00:12:46,903 --> 00:12:49,039 DURING COVID AND THINGS HAPPENED 354 00:12:49,039 --> 00:12:50,140 DURING THE TIME AFTER AS WELL 355 00:12:50,140 --> 00:12:52,075 THAT WE'RE GOING TO GET INTO A 356 00:12:52,075 --> 00:12:54,244 LITTLE BIT PRETTY SOON. JUST SO 357 00:12:54,244 --> 00:12:55,479 YOU ALL UNDERSTAND WHAT HAPPENED 358 00:12:55,479 --> 00:12:59,449 AND WHERE WE WENT FROM THERE. 359 00:12:59,449 --> 00:13:03,320 >> SHANA: AS BRAD MENTIONED 360 00:13:03,320 --> 00:13:05,222 COVID HAPPENED. IT'S OVER NOW 361 00:13:05,222 --> 00:13:07,691 PRETTY MUCH BUT VIRTUAL WORK IS 362 00:13:07,691 --> 00:13:10,927 NOT OVER. AND WE'RE NOTICING 363 00:13:10,927 --> 00:13:11,728 BEFORE COVID, WE WOULD HAVE, 364 00:13:11,728 --> 00:13:14,498 WE'LL HAVE STATISTICS AGAIN AT 365 00:13:14,498 --> 00:13:16,767 THE END BUT EVERYTHING WAS 366 00:13:16,767 --> 00:13:18,935 ONSITE. INTERPRETERS WERE WELL 367 00:13:18,935 --> 00:13:20,370 ACCUSTOMED TO GOING ONSITE. BUT 368 00:13:20,370 --> 00:13:22,839 THEN PEOPLE GOT SPOILED TO BE 369 00:13:22,839 --> 00:13:25,876 HONEST. INTERPRETERS, YOU, ME, 370 00:13:25,876 --> 00:13:29,713 ALL OF US, I ADMIT IT. I LIKE 371 00:13:29,713 --> 00:13:31,481 TO WORK FROM HOME. IT'S THE 372 00:13:31,481 --> 00:13:33,083 SAME FOR INTERPRETERS. THEY 373 00:13:33,083 --> 00:13:34,951 HAVE NO INTEREST IN COMING 374 00:13:34,951 --> 00:13:36,720 ONSITE. THEY'D RATHER STAY HOME 375 00:13:36,720 --> 00:13:38,321 AND WORK VIRTUALLY, THEY DON'T 376 00:13:38,321 --> 00:13:40,991 HAVE TO DRIVE, PACK A LUNCH, 377 00:13:40,991 --> 00:13:42,159 TAKE TIME AWAY FROM THEIR 378 00:13:42,159 --> 00:13:43,627 FAMILY. I UNDERSTAND THAT. I 379 00:13:43,627 --> 00:13:45,762 FEEL THE SAME WAY BUT IT IS A 380 00:13:45,762 --> 00:13:46,763 SIGNIFICANT CHALLENGE TO 381 00:13:46,763 --> 00:13:48,265 CONVINCE INTERPRETERS TO COME 382 00:13:48,265 --> 00:13:52,903 ONSITE AND WE HAVEN'T RESOLVED 383 00:13:52,903 --> 00:13:54,571 THAT ISSUE YET AND THEY GOT SO 384 00:13:54,571 --> 00:13:57,474 SPOILED THAT THEY'VE REALIZED 385 00:13:57,474 --> 00:13:58,909 THAT IT'S CONTRIBUTING TO 386 00:13:58,909 --> 00:14:00,243 INTERPRETERS NOT COMING BECAUSE 387 00:14:00,243 --> 00:14:02,679 OF COVID. SO THAT'S THE LESSON 388 00:14:02,679 --> 00:14:03,680 WE LEARNED AND SO WE'RE HERE 389 00:14:03,680 --> 00:14:05,982 TODAY TO ENGAGE WITH THE 390 00:14:05,982 --> 00:14:08,485 COMMUNITY AT AGENCIES OF OTHER 391 00:14:08,485 --> 00:14:09,486 INTERPRETING AGENCIES TO WORK 392 00:14:09,486 --> 00:14:11,154 TOGETHER TO FIGURE OUT HOW WE 393 00:14:11,154 --> 00:14:13,490 CAN TRY TO FIGURE SOMETHING OUT 394 00:14:13,490 --> 00:14:15,225 TO RESOLVE THIS. MAYBE 395 00:14:15,225 --> 00:14:15,959 FLEXIBILITY. MAYBE REQUESTING 396 00:14:15,959 --> 00:14:18,261 MORE VIRTUAL ASSIGNMENTS IS THE 397 00:14:18,261 --> 00:14:20,030 ANSWER. EXPANDING YOUR POOL OF 398 00:14:20,030 --> 00:14:20,931 INTERPRETERS BECAUSE THIS IS A 399 00:14:20,931 --> 00:14:22,732 VERY CHALLENGING TIME. MY 400 00:14:22,732 --> 00:14:24,267 PARENTS EVEN TALK ABOUT IT HOW 401 00:14:24,267 --> 00:14:28,638 FRUSTRATING IT IS GOING TO A 402 00:14:28,638 --> 00:14:29,473 DOCTOR'S APPOINTMENT AND NOT 403 00:14:29,473 --> 00:14:30,707 HAVING A LIVE INTERPRETER THERE. 404 00:14:30,707 --> 00:14:34,945 I KNOW. THAT SOLUTION NOW IS 405 00:14:34,945 --> 00:14:38,482 VRI. SO I TELL EVERYBODY TELL 406 00:14:38,482 --> 00:14:40,417 THEIR FRIENDS, THIS IS JUST THE 407 00:14:40,417 --> 00:14:41,618 SITUATION AT HAND SO I'M GOING 408 00:14:41,618 --> 00:14:44,588 TO SHARE SOME ISSUES THAT WE'RE 409 00:14:44,588 --> 00:14:45,489 FACING AS A COMPANY. 410 00:14:45,489 --> 00:14:49,526 >> BRAD: ACTUALLY TYING TO WHAT 411 00:14:49,526 --> 00:14:50,694 SHANNON JUST SAID NATIONWIDE 412 00:14:50,694 --> 00:14:52,696 WE'RE EXPERIENCING A SHORTAGE OF 413 00:14:52,696 --> 00:14:53,296 INTERPRETERS AND WE'LL AGAIN 414 00:14:53,296 --> 00:14:55,465 TALK ABOUT THIS IN LATER SLIDES 415 00:14:55,465 --> 00:14:57,501 BUT I THINK ONE THING THAT WAS 416 00:14:57,501 --> 00:15:00,170 MENTIONED IS AN IMPORTANT KEY TO 417 00:15:00,170 --> 00:15:01,938 REMEMBER IS A LOT OF TIMES 418 00:15:01,938 --> 00:15:03,340 INTERPRETERS ARE NOT WILLING TO 419 00:15:03,340 --> 00:15:04,975 GO ONSITE AND THOSE THAT ARE 420 00:15:04,975 --> 00:15:07,043 WOULD RATHER, THEY'RE PREFERRED 421 00:15:07,043 --> 00:15:08,612 INTERPRETERS BY MANY, MANY 422 00:15:08,612 --> 00:15:10,514 PEOPLE AND I'M NOT KIDDING. 423 00:15:10,514 --> 00:15:11,481 SOMETIMES IT'S LIKE 20 CONSUMERS 424 00:15:11,481 --> 00:15:13,083 LIKE YOURSELVES WHO ALL WANT 425 00:15:13,083 --> 00:15:15,218 THIS ONE INTERPRETER. THIS ONE 426 00:15:15,218 --> 00:15:16,853 GREAT INTERPRETER. SO HOW DO WE 427 00:15:16,853 --> 00:15:18,288 DIVIDE THAT PERSON'S TIME? HOW 428 00:15:18,288 --> 00:15:20,156 DO WE MAKE THOSE DECISIONS? WE 429 00:15:20,156 --> 00:15:22,225 HAVE A LOT OF REQUESTS FOR THAT 430 00:15:22,225 --> 00:15:23,760 ONE PERSON. HOW DO WE 431 00:15:23,760 --> 00:15:25,529 ACCOMMODATE ALL OF THAT? AND WE 432 00:15:25,529 --> 00:15:26,796 ALWAYS ASK THEM OF COURSE BUT 433 00:15:26,796 --> 00:15:28,632 THEIR TIME IS FILLED UNUSUALLY. 434 00:15:28,632 --> 00:15:31,568 AND THE BEST INTERPRETERS, THE 435 00:15:31,568 --> 00:15:33,503 MOST SKILLED OR SEASONED 436 00:15:33,503 --> 00:15:34,337 INTERPRETERS HAVE LUCK OF THE 437 00:15:34,337 --> 00:15:36,273 DRAW AND THEY WILL MAKE THEIR 438 00:15:36,273 --> 00:15:37,974 BOOKINGS MONTHS IN ADVANCE. 439 00:15:37,974 --> 00:15:39,876 MAYBE THEY'RE ON CALL FOR A YEAR 440 00:15:39,876 --> 00:15:44,548 SO FOR NIH WE CAN BOOK AN ON 441 00:15:44,548 --> 00:15:46,950 CALL FOR 2025. WE CAN ARRANGE 442 00:15:46,950 --> 00:15:48,685 FOR AN INTERPRETER TO TAKE ALL 443 00:15:48,685 --> 00:15:51,354 WEDNESDAY. AND THEN WE HAVE 444 00:15:51,354 --> 00:15:51,988 WEDNESDAYS SET UP. 445 00:15:51,988 --> 00:15:54,291 AND SO WE DO THAT WITH OUR 446 00:15:54,291 --> 00:15:55,725 INTERPRETERS SO THEY CAN DO THAT 447 00:15:55,725 --> 00:15:57,193 WITH OTHER CLIENTS AS WELL AND 448 00:15:57,193 --> 00:15:58,828 THEN THEY'RE BOOKED FOR AN 449 00:15:58,828 --> 00:16:06,136 ENTIRE YEAR. DO I HAVE -- I DO 450 00:16:06,136 --> 00:16:06,570 HAVE A DEAF FAMILY. 451 00:16:06,570 --> 00:16:09,306 AND I UNDERSTAND THE DESIRE TO 452 00:16:09,306 --> 00:16:10,740 HAVE THOSE INTERPRETERS BUT 453 00:16:10,740 --> 00:16:11,708 THEY'RE ALSO ALREADY BOOKED AND 454 00:16:11,708 --> 00:16:13,510 OTHER ISSUES WILL COME UP. 455 00:16:13,510 --> 00:16:14,578 SO MAYBE THEY WANT TO WORK FROM 456 00:16:14,578 --> 00:16:16,313 HOME ONCE IN A WHILE. THEY 457 00:16:16,313 --> 00:16:17,514 DON'T WANT TO GO ONSITE ALL THE 458 00:16:17,514 --> 00:16:20,517 TIME AND THOSE ARE CHANNELS THAT 459 00:16:20,517 --> 00:16:23,553 WE SPAERNS EXPERIENCE ON THE 460 00:16:23,553 --> 00:16:23,853 DAY-TO-DAY. 461 00:16:23,853 --> 00:16:25,322 I THINK IT'S IMPORTANT TO WORK 462 00:16:25,322 --> 00:16:26,690 TOGETHER TO GROW OUR TEAM, TO 463 00:16:26,690 --> 00:16:29,392 GROW THE INTERPRETER TOOL AND 464 00:16:29,392 --> 00:16:30,026 ALL THE STATISTICS WE'RE GOING 465 00:16:30,026 --> 00:16:33,363 TO SHOW, THE TEAM HAS DONE A 466 00:16:33,363 --> 00:16:35,231 PHENOMENAL JOB OF TRYING THEIR 467 00:16:35,231 --> 00:16:38,201 BEST TO SERVE THE INDUSTRY. 468 00:16:38,201 --> 00:16:40,236 EVEN THOUGH IT'S BEEN DIFFICULT. 469 00:16:40,236 --> 00:16:42,505 IF YOU GO TO A FANCY RESTAURANT 470 00:16:42,505 --> 00:16:44,507 YOU MAY EXPERIENCE, 99% OF THE 471 00:16:44,507 --> 00:16:45,842 TIME IT'S A GREAT EXPERIENCE BUT 472 00:16:45,842 --> 00:16:48,244 THAT ONE TIME WHEN THE WAITRESS 473 00:16:48,244 --> 00:16:49,813 HAS A BAD ATTITUDE OR YOUR FOOD 474 00:16:49,813 --> 00:16:52,115 IS RARE INSTEAD OF MEDIUM RARE, 475 00:16:52,115 --> 00:16:53,917 OR IT'S MORE RARE THAN MEDIUM OR 476 00:16:53,917 --> 00:16:56,119 WHATEVER. IF IT'S NOT THE 477 00:16:56,119 --> 00:16:58,622 RIGHT -- IF IT'S NOT A GOOD 478 00:16:58,622 --> 00:16:59,289 EXPERIENCE YOU'LL REMEMBER THAT 479 00:16:59,289 --> 00:17:01,191 AND THAT'S NORMAL. THAT'S 480 00:17:01,191 --> 00:17:02,626 NORMAL IN A SERVICE-BASED 481 00:17:02,626 --> 00:17:03,827 INDUSTRY. SO WE HAVE A POLICY 482 00:17:03,827 --> 00:17:05,261 OF MAKING IT RIGHT. AND I THINK 483 00:17:05,261 --> 00:17:07,998 WE'RE GOING TO TALK ABOUT 484 00:17:07,998 --> 00:17:10,000 FEEDBACK TOO AND WE MENTIONED IT 485 00:17:10,000 --> 00:17:11,267 A LITTLE BIT. FEEDBACK IS 486 00:17:11,267 --> 00:17:12,936 CRUCIAL TO US BECAUSE WE HAVE AN 487 00:17:12,936 --> 00:17:14,304 ALL DEAF SCHEDULING TEAM AND 488 00:17:14,304 --> 00:17:16,339 THEY WANT TO HEAR YOUR FEEDBACK. 489 00:17:16,339 --> 00:17:17,474 YOU CAN CONTACT THEM THROUGH 490 00:17:17,474 --> 00:17:18,608 VIDEO PHONE AND HAVE A 491 00:17:18,608 --> 00:17:20,477 CONVERSATION WITH THEM THROUGH 492 00:17:20,477 --> 00:17:21,378 ASL BECAUSE WE ULTIMATELY WANT 493 00:17:21,378 --> 00:17:23,980 TO WORK WITH YOU. IT MAY NOT BE 494 00:17:23,980 --> 00:17:26,282 THE RESULTS SPECIFICALLY THAT 495 00:17:26,282 --> 00:17:27,584 YOU WANTED BUT LIKE THE, YOU 496 00:17:27,584 --> 00:17:28,985 KNOW, EXAMPLE SHANNON JUST GAVE 497 00:17:28,985 --> 00:17:30,286 WE WANT TO WORK TOGETHER TO MAKE 498 00:17:30,286 --> 00:17:32,856 SOMETHING THAT WORKS AND IS 499 00:17:32,856 --> 00:17:33,490 SATISFACTORY TO EVERYONE. IT 500 00:17:33,490 --> 00:17:35,091 COULD BE A TRIAL AND ERROR 501 00:17:35,091 --> 00:17:36,660 PERIOD. MAYBE WE TRY NEW 502 00:17:36,660 --> 00:17:37,961 THINGS. THERE'S DIFFERENT 503 00:17:37,961 --> 00:17:38,595 STRATEGIES WE CAN USE AND THE 504 00:17:38,595 --> 00:17:40,597 TEAM HAS A LOT OF EXPERIENCE 505 00:17:40,597 --> 00:17:42,298 WORKING WITH CLIENTS IN 506 00:17:42,298 --> 00:17:43,900 DIFFERENT AGENCY IN DIFFERENT 507 00:17:43,900 --> 00:17:44,901 TYPES OF SCENARIOS TO MAKE 508 00:17:44,901 --> 00:17:47,237 THINGS WORK. I JUST WANT TO 509 00:17:47,237 --> 00:17:48,304 REEMPHASIZE WHAT SHANNON WAS 510 00:17:48,304 --> 00:17:50,640 MENTIONING ABOUT THAT SITUATION. 511 00:17:50,640 --> 00:17:53,443 >> SHANNON: FOR EXAMPLE WE HAVE 512 00:17:53,443 --> 00:17:54,544 TWO INTERPRETERS HERE WITH US 513 00:17:54,544 --> 00:17:57,480 TODAY WHO PEOPLE ASK FOR A LOT. 514 00:17:57,480 --> 00:17:59,416 ALL THE TIME. PEOPLE ASK FOR 515 00:17:59,416 --> 00:18:01,217 BOTH OF THEM QUITE OFTEN. AND 516 00:18:01,217 --> 00:18:02,619 THAT'S OBVIOUSLY WHY WE BROUGHT 517 00:18:02,619 --> 00:18:03,853 THEM HERE TODAY. LYDIA WORKS 518 00:18:03,853 --> 00:18:05,855 FULL-TIME IN A DIFFERENT AGENCY 519 00:18:05,855 --> 00:18:07,290 IN FACT AND SHE DOESN'T COME TO 520 00:18:07,290 --> 00:18:10,660 THE NIH SO SHE'S KIND OF OUT. 521 00:18:10,660 --> 00:18:11,928 JULIANA HAS BECOME THE DIRECTOR 522 00:18:11,928 --> 00:18:13,029 OF OUR BUSINESS DEVELOPMENT SO 523 00:18:13,029 --> 00:18:17,434 SHE'S NOT REALLY INTERPRETING 524 00:18:17,434 --> 00:18:20,103 MUCH ANYMORE. SHE DOES 525 00:18:20,103 --> 00:18:21,471 INTERNALLY. WE LOST TWO GREAT 526 00:18:21,471 --> 00:18:23,540 INTERPRETERS AND THAT IS WHAT 527 00:18:23,540 --> 00:18:25,508 HAPPENS BY THE ONES WHO GET 528 00:18:25,508 --> 00:18:27,343 REQUESTED BY A LOT OF PEOPLE. 529 00:18:27,343 --> 00:18:28,845 WE DISCUSSED AS A TEAM AND OTHER 530 00:18:28,845 --> 00:18:30,080 SCHEDULERS WHO ARE ON OUR TEAM 531 00:18:30,080 --> 00:18:32,615 WHAT ARE WE GOING TO DO? IF A 532 00:18:32,615 --> 00:18:33,483 CLIENT WANTS A PARTICULAR 533 00:18:33,483 --> 00:18:34,718 INTERPRETER MAYBE WE CAN TRY OUT 534 00:18:34,718 --> 00:18:35,985 A NEW INTERPRETER WITH THEM. 535 00:18:35,985 --> 00:18:37,787 WHAT DO WE DO INTERNALLY BECAUSE 536 00:18:37,787 --> 00:18:40,290 WE'RE ALL DEAF SO THIS IS AN 537 00:18:40,290 --> 00:18:42,625 INTERNAL STRUGGLE. WE THINK A 538 00:18:42,625 --> 00:18:44,227 CLIENT MAY LIKE SOMEONE AND THEY 539 00:18:44,227 --> 00:18:46,463 TURN OUT NOT TO OR THEY SURPRISE 540 00:18:46,463 --> 00:18:48,865 US WITH WHO THEY DO AND DON'T 541 00:18:48,865 --> 00:18:51,735 LIKE AND WE CAN'T ALWAYS PREDICT 542 00:18:51,735 --> 00:18:54,037 THAT. IT'S A PERSONALITY THING. 543 00:18:54,037 --> 00:18:55,038 SOMETIMES PEOPLE FIT EACH OTHER 544 00:18:55,038 --> 00:18:57,040 DIFFERENTLY THAN WE WOULD 545 00:18:57,040 --> 00:18:58,108 ANTICIPATE SO WE TALK ABOUT THIS 546 00:18:58,108 --> 00:18:59,809 INTERNALLY ALL THE TIME. AND 547 00:18:59,809 --> 00:19:00,844 THEN THERE'S INTERPRETERS WHO 548 00:19:00,844 --> 00:19:03,179 WON'T GO ONSITE AND WE'RE 549 00:19:03,179 --> 00:19:04,013 CONSTANTLY WONDERING WHAT TO DO 550 00:19:04,013 --> 00:19:06,282 ABOUT IT. DO YOU THINK THEY'LL 551 00:19:06,282 --> 00:19:08,685 GO ONSITE FOR THIS JOB, HOW CAN 552 00:19:08,685 --> 00:19:10,920 WE CONVINCE THEM TO GO ONSITE. 553 00:19:10,920 --> 00:19:13,056 WE TALK ABOUT HOW TO CONVINCE 554 00:19:13,056 --> 00:19:14,891 INTERPRETERS TO GO ESPECIALLY IF 555 00:19:14,891 --> 00:19:17,460 WE NEED AN INTERPRETER TO GO TO 556 00:19:17,460 --> 00:19:22,132 A TWO HOUR JOB. THEY'D RATHER 557 00:19:22,132 --> 00:19:23,566 STAY HOME AND WORK VIRTUAL ALL 558 00:19:23,566 --> 00:19:25,502 DAY. WHY WOULD THEY GO ONSITE 559 00:19:25,502 --> 00:19:29,072 FOR JUST TWO HOURS? THESE ARE 560 00:19:29,072 --> 00:19:30,006 SIGNIFICANT CHALLENGES. AND IT 561 00:19:30,006 --> 00:19:31,141 MAKES ME MAD AS A DEAF PERSON 562 00:19:31,141 --> 00:19:33,877 BECAUSE I FEEL LIKE, COME ON, 563 00:19:33,877 --> 00:19:36,880 YOU HAVE A JOB. BECAUSE OF US. 564 00:19:36,880 --> 00:19:46,656 BUT THEY STILL WON'T GO. AND SO 565 00:19:46,656 --> 00:19:48,925 WE'RE KIND OF LEFT OF WHAT TO 566 00:19:48,925 --> 00:19:50,326 DO. AND WE HAVE INTERPRETER 567 00:19:50,326 --> 00:19:52,228 TRAINING PROGRAMS. THEY USED TO 568 00:19:52,228 --> 00:19:53,296 BE PROGRAM AND THERE USED TO BE 569 00:19:53,296 --> 00:19:55,298 MANY AROUND THE U.S. WE SET UP 570 00:19:55,298 --> 00:19:59,435 OUR PROGRAM IN 2012 OR 2013 AND 571 00:19:59,435 --> 00:20:00,270 WE RECRUITED INTERNS TO COME. 572 00:20:00,270 --> 00:20:02,906 WE GOT A LOT OF APPLICATIONS AND 573 00:20:02,906 --> 00:20:05,308 THEN WHEN COVID HAPPENED THE 574 00:20:05,308 --> 00:20:06,309 INTERNSHIP PROGRAM WENT ON 575 00:20:06,309 --> 00:20:07,544 MORATORIUM BECAUSE WE DIDN'T 576 00:20:07,544 --> 00:20:09,312 HAVE THE SAME KIND OF WORK THAT 577 00:20:09,312 --> 00:20:12,715 WE NORMALLY DID. WE DIDN'T HAVE 578 00:20:12,715 --> 00:20:14,684 ONSITE WORK. SO WE PUT IT ON 579 00:20:14,684 --> 00:20:16,352 HOLD WE REDEVELOPED THE 580 00:20:16,352 --> 00:20:17,620 INTERNSHIP PROGRAM AND NOW IT'S 581 00:20:17,620 --> 00:20:21,491 BACK. AND WE HAVE NEW 582 00:20:21,491 --> 00:20:31,968 COORDINATORS. AND WE HAD NOW 583 00:20:31,968 --> 00:20:36,139 LESS STUDENTS ENROLLING AND THE 584 00:20:36,139 --> 00:20:37,874 PROGRAMS ARE SHRINKING AND THE 585 00:20:37,874 --> 00:20:39,709 ENROLLMENT ISSUES HAVE SHUT 586 00:20:39,709 --> 00:20:40,577 DOWN. STUDENTS DON'T SEEM TO BE 587 00:20:40,577 --> 00:20:42,645 INTERESTED IN LEARNING ASL 588 00:20:42,645 --> 00:20:44,380 ANYMORE. THEY DON'T SEEM TO BE 589 00:20:44,380 --> 00:20:46,015 TAKING IT AS MUCH AND THEY DON'T 590 00:20:46,015 --> 00:20:48,218 AT COLLEGE, THEY LEARN IT ONLINE 591 00:20:48,218 --> 00:20:49,252 OR FROM FRIENDS SO THE QUALITY 592 00:20:49,252 --> 00:20:51,287 OF INTERPRETERS OR SIGNERS IS 593 00:20:51,287 --> 00:20:53,056 NOT AS GOOD AS THE FORMALLY 594 00:20:53,056 --> 00:20:54,858 TRAINED QUALITY WE WERE USED TO. 595 00:20:54,858 --> 00:20:56,659 SO THAT, THE LESS ENROLLMENT AND 596 00:20:56,659 --> 00:20:58,394 THEN THE QUALITY THAT I JUST 597 00:20:58,394 --> 00:20:59,596 MENTIONED, HAS ALL BEEN 598 00:20:59,596 --> 00:21:00,530 DECREASING AND WE'VE SEEN THAT 599 00:21:00,530 --> 00:21:05,501 BECOME A HUGE PROBLEM FOR US. 600 00:21:05,501 --> 00:21:10,006 AND IN THE INDUSTRY WE'RE STILL 601 00:21:10,006 --> 00:21:11,875 SCREENING AND WE SEE LESS PEOPLE 602 00:21:11,875 --> 00:21:13,376 COME THROUGH OUR DOORS SO THE 603 00:21:13,376 --> 00:21:14,644 VOLUME OF PEOPLE COMING IN IS 604 00:21:14,644 --> 00:21:17,714 LESS THAN IT USED TO BE. AND 605 00:21:17,714 --> 00:21:19,482 WITH LESS INTERNS WE'RE GOING TO 606 00:21:19,482 --> 00:21:21,117 HAVE LESS IN THE FUTURE TO FILL 607 00:21:21,117 --> 00:21:25,121 THOSE WHO ARE RETIRING. 608 00:21:25,121 --> 00:21:27,790 >> YEP, SO I DO WANT TO ADD TO 609 00:21:27,790 --> 00:21:29,158 THAT AS WELL THIS IS BRAD 610 00:21:29,158 --> 00:21:30,326 SPEAKING. I THINK IT'S 611 00:21:30,326 --> 00:21:31,027 IMPORTANT BECAUSE THIS IS THE 612 00:21:31,027 --> 00:21:32,996 NEXT STEP WE PLAN ON TALKING 613 00:21:32,996 --> 00:21:34,230 ABOUT AND TALKING ABOUT THE 614 00:21:34,230 --> 00:21:36,332 SEASONED INTERPRETERS, THE 615 00:21:36,332 --> 00:21:38,134 PEOPLE WHO MIGHT BE OLDER. 616 00:21:38,134 --> 00:21:40,803 WE'LL CALL THEM SEASONED 617 00:21:40,803 --> 00:21:42,071 INTERPRETERS. BUT THOSE SEASON 618 00:21:42,071 --> 00:21:43,273 SEASONED INTERPRETERS A LOT OF 619 00:21:43,273 --> 00:21:47,744 THEM WHEN COVID HIT AND LET'S 620 00:21:47,744 --> 00:21:49,913 SAY THERE'S NOT A LOT OF NEW 621 00:21:49,913 --> 00:21:51,948 INTERPRETERS IN THE PIPELINE SO 622 00:21:51,948 --> 00:21:52,916 YOU HAVE A LOT OF SEASONED 623 00:21:52,916 --> 00:21:54,017 INTERPRETERS WHO DURING COVID 624 00:21:54,017 --> 00:21:55,885 SAID I'M RETIRING, THIS IS MY 625 00:21:55,885 --> 00:21:58,221 TIME TO GET OUT. A LOT OF THEM 626 00:21:58,221 --> 00:21:59,789 MADE THAT DECISION AND IN ALL 627 00:21:59,789 --> 00:22:03,226 ACTUALITY THERE ARE A LOT OF 628 00:22:03,226 --> 00:22:03,960 INTERPRETING AGENCIES I AM GOING 629 00:22:03,960 --> 00:22:07,263 TO TELL YOU RIGHT NOW BECAUSE U 630 00:22:07,263 --> 00:22:09,365 SKED IS LICENSED TO A LOT OF 631 00:22:09,365 --> 00:22:11,000 AGENCIES BUT A LOT OF THEM 632 00:22:11,000 --> 00:22:11,534 CLOSED DOWN. 633 00:22:11,534 --> 00:22:12,402 THEY MIGHT HAVE REOPENED A 634 00:22:12,402 --> 00:22:14,837 LITTLE BIT NOW BUT A LOT OF THEM 635 00:22:14,837 --> 00:22:16,739 SHUT DOWN. ESPECIALLY 636 00:22:16,739 --> 00:22:19,309 NATIONWIDE ALL THE WAY OUT TO 637 00:22:19,309 --> 00:22:21,511 CALIFORNIA. K-12 PROGRAMS, THEY 638 00:22:21,511 --> 00:22:24,314 MIGHT HAVE SHUT DOWN. OR MAYBE 639 00:22:24,314 --> 00:22:25,281 THEY HAD CONTRACTS WITH 640 00:22:25,281 --> 00:22:28,484 HOSPITALS. NOT A LOT OF FEDERAL 641 00:22:28,484 --> 00:22:29,519 CONTRACTS BUT -- THEY DIDN'T 642 00:22:29,519 --> 00:22:31,587 HAVE THAT ABILITY TO ADAPT THEY 643 00:22:31,587 --> 00:22:33,456 DIDN'T HAVE A BANDWIDTH AND ABLE 644 00:22:33,456 --> 00:22:34,624 TO FIT THE NEEDS OF THE CURRENT 645 00:22:34,624 --> 00:22:36,025 LANDSCAPE AND THE CLIMATE OF HOW 646 00:22:36,025 --> 00:22:37,660 WE NEED TO PROCEED IN THE 647 00:22:37,660 --> 00:22:39,562 INTERPRETING WORLD. SO I THINK 648 00:22:39,562 --> 00:22:40,596 THAT IS REALLY IMPORTANT. A LOT 649 00:22:40,596 --> 00:22:42,432 OF THOSE SEASONED INTERPRETERS, 650 00:22:42,432 --> 00:22:43,700 THEY SEEM TO NOT HAVE A LOT OF 651 00:22:43,700 --> 00:22:45,635 WORK. A LOT OF TIMES, YOU KNOW, 652 00:22:45,635 --> 00:22:47,303 WE WOULD REACH OUT TO THEM AND 653 00:22:47,303 --> 00:22:48,638 THEY WOULD BE AVAILABLE BUT NOW 654 00:22:48,638 --> 00:22:51,674 THEY'RE NOT AVAILABLE TO DO 655 00:22:51,674 --> 00:22:53,476 VIRTUAL WORK. THAT BECOMES 656 00:22:53,476 --> 00:22:55,211 QUITE -- A DIFFICULT SITUATION A 657 00:22:55,211 --> 00:22:56,612 LOT OF THOSE WHO HAVE RETIRED 658 00:22:56,612 --> 00:22:58,948 AND MOVED ON THEY SAID, OH, I'M 659 00:22:58,948 --> 00:23:00,616 RETIRED OR I MIGHT TAKE ONE OR 660 00:23:00,616 --> 00:23:04,387 TWO JOBS HERE AND THERE BUT 661 00:23:04,387 --> 00:23:09,058 VIRTUAL ONLY. AND GOING ONSITE. 662 00:23:09,058 --> 00:23:10,226 I'M NOT DOING THAT ANYMORE. 663 00:23:10,226 --> 00:23:12,195 THERE ARE A LOT OF SEASONED 664 00:23:12,195 --> 00:23:14,797 INTERPRETERS OUT THERE THAT HAVE 665 00:23:14,797 --> 00:23:16,566 DECIDED TO LEAVE THE FIELD. 666 00:23:16,566 --> 00:23:18,001 THERE'S NOT A LOT NEW ONES 667 00:23:18,001 --> 00:23:20,136 COMING IN AND I WILL ANNOUNCE IN 668 00:23:20,136 --> 00:23:21,204 THE NEXT COUPLE WEEKS BUT WE 669 00:23:21,204 --> 00:23:22,638 HAVE HIRED SOMEONE TO WORK WITH 670 00:23:22,638 --> 00:23:24,307 THE INTERPRETERS TO REALLY FOCUS 671 00:23:24,307 --> 00:23:26,075 ON INTERPRETERS FROM HERE ON 672 00:23:26,075 --> 00:23:27,443 OUT. WE WANT TO TAKE A BIG 673 00:23:27,443 --> 00:23:31,514 FOCUS ON PAY. WE WANT TO FOCUS 674 00:23:31,514 --> 00:23:35,718 ON WHY ARE WE HERE? WHY ARE YOU 675 00:23:35,718 --> 00:23:38,321 DOING THIS JOB? IF YOU REALLY, 676 00:23:38,321 --> 00:23:39,422 REALLY WANT TO BECOME RICH THIS 677 00:23:39,422 --> 00:23:41,424 IS NOT THE RIGHT FIELD FOR YOU. 678 00:23:41,424 --> 00:23:43,826 I MEAN, YES, THEY MAKE GOOD 679 00:23:43,826 --> 00:23:44,927 MONEY, INTERPRETERS MAKE GOOD 680 00:23:44,927 --> 00:23:47,163 MONEY BUT CAN YOU GET RICH OFF 681 00:23:47,163 --> 00:23:49,198 OF INTERPRETING? NO, YOU ARE 682 00:23:49,198 --> 00:23:50,967 HERE BECAUSE YOU'RE SERVING, YOU 683 00:23:50,967 --> 00:23:52,602 LIKE WORKING WITH PEOPLE AND 684 00:23:52,602 --> 00:23:55,304 YES, YOU HAVE TO EARN MONEY AT 685 00:23:55,304 --> 00:23:56,205 THE SAME TIME BUT YOU'RE HERE TO 686 00:23:56,205 --> 00:23:57,740 SERVICE SOMEBODY AND THAT FEELS 687 00:23:57,740 --> 00:24:01,177 LIKE IT'S CHANGING. THAT WHOLE 688 00:24:01,177 --> 00:24:03,846 2D, 3D THING AND USUALLY, YOU 689 00:24:03,846 --> 00:24:05,515 KNOW, WORKING WITH THAT USED TO 690 00:24:05,515 --> 00:24:08,317 BE A LOT EASIER BUT USED TO TYPE 691 00:24:08,317 --> 00:24:09,252 E-MAILS AND SEND ONE OFF AND 692 00:24:09,252 --> 00:24:10,753 MAYBE NOT ANSWER IF YOU DIDN'T 693 00:24:10,753 --> 00:24:12,388 WANT TO BUT NOW YOU'RE IN-PERSON 694 00:24:12,388 --> 00:24:14,090 YOU DON'T HAVE THAT OPTION 695 00:24:14,090 --> 00:24:16,492 ANYMORE. SO NOW IT'S JUST -- 696 00:24:16,492 --> 00:24:18,194 THAT CHALLENGE OF SITTING DOWN 697 00:24:18,194 --> 00:24:20,029 IN-PERSON IN A ROOM JUST LIKE 698 00:24:20,029 --> 00:24:23,833 THIS, I WANTED TO SIT DOWN WITH 699 00:24:23,833 --> 00:24:25,301 INTERPRETERS AND REALLY SIT DOWN 700 00:24:25,301 --> 00:24:26,903 AND GET TO THE BREAD AND BUTTER 701 00:24:26,903 --> 00:24:29,005 OF HOW WE GET BACK TO WHERE -- 702 00:24:29,005 --> 00:24:29,972 IT WILL NEVER GO BACK TO WHERE 703 00:24:29,972 --> 00:24:34,644 IT USED TO BE BY WE -- BUT WE 704 00:24:34,644 --> 00:24:35,912 WANT TO FIND THE HEART AGAIN. 705 00:24:35,912 --> 00:24:37,246 OF COURSE YOU'VE GOT TO PAY AND 706 00:24:37,246 --> 00:24:38,414 YOU'VE GOT TO SATISFY EVERYBODY 707 00:24:38,414 --> 00:24:40,016 INVOLVED BUT LIKE I SAID, WE 708 00:24:40,016 --> 00:24:44,921 WILL BE HIRIE IING SOMEBODY BUT 709 00:24:44,921 --> 00:24:47,890 WILL HIRE SOMEONE NEW TO THE 710 00:24:47,890 --> 00:24:50,059 TEAM. WE WILL MAKE A FORMAL 711 00:24:50,059 --> 00:24:51,394 ANNOUNCEMENT LATER ON BUT WE 712 00:24:51,394 --> 00:24:52,328 HAVE THE ISSUES WITH THE 713 00:24:52,328 --> 00:24:53,162 SEASONED INTERPRETERS AND WE 714 00:24:53,162 --> 00:24:54,764 NEED TO TAKE FOCUS OF WHAT WE 715 00:24:54,764 --> 00:24:57,066 HAVE CURRENTLY AND WORK ON THE 716 00:24:57,066 --> 00:24:58,434 INTERPRETERS IN THE FUTURE AS 717 00:24:58,434 --> 00:25:00,236 WELL. I DON'T MEAN TO MAKE IT 718 00:25:00,236 --> 00:25:01,571 SOUND LIKE IT'S A GLOOMY THE 719 00:25:01,571 --> 00:25:02,905 WORLD'S ABOUT TO END KIND OF 720 00:25:02,905 --> 00:25:04,140 THING WITH INTERPRETERS. THAT'S 721 00:25:04,140 --> 00:25:05,875 NOT WHERE I'M GOING, JUST 722 00:25:05,875 --> 00:25:06,576 POINTING OUT THE LITTLE 723 00:25:06,576 --> 00:25:08,044 CHALLENGES HERE AND THERE. YOU 724 00:25:08,044 --> 00:25:09,712 KNOW, EVERYTHING ACCUMULATES. 725 00:25:09,712 --> 00:25:10,980 AND THEN EVENTUALLY YOU SEE THAT 726 00:25:10,980 --> 00:25:13,082 BIG IMPACT ON SERVICES. AND SO 727 00:25:13,082 --> 00:25:14,717 I WANT TO BE UPFRONT ABOUT THAT. 728 00:25:14,717 --> 00:25:16,786 I WANT TO JUST EXPLAIN ALL OF 729 00:25:16,786 --> 00:25:17,987 THE CHALLENGES THAT WE HAVE BEEN 730 00:25:17,987 --> 00:25:18,654 EXPERIENCING SO EVERYBODY IS ON 731 00:25:18,654 --> 00:25:23,526 THE SAME PAGE. AND. 732 00:25:23,526 --> 00:25:25,228 >> SHANA: ANOTHER THING ALSO IS 733 00:25:25,228 --> 00:25:27,997 MONEY. REALISTICALLY, INFLATION 734 00:25:27,997 --> 00:25:35,638 NOW, EVERYTHING IS EXPENSIVE. 735 00:25:35,638 --> 00:25:37,507 GAS, MILK, EGGS ARE HIGHER AND 736 00:25:37,507 --> 00:25:38,708 INTERPRETERS WANT MORE MONEY 737 00:25:38,708 --> 00:25:40,543 BECAUSE OF THAT. THEIR LIFE 738 00:25:40,543 --> 00:25:42,378 EXPENSES HAVE INCREASED AND THAT 739 00:25:42,378 --> 00:25:44,881 DOES PUT SOME LIMITATIONS ON US 740 00:25:44,881 --> 00:25:46,415 AND, FOR EXAMPLE, AN INTERPRETER 741 00:25:46,415 --> 00:25:48,484 GOING ONSITE FOR TWO HOURS, 742 00:25:48,484 --> 00:25:49,452 HAVING TO DRIVE ONLY GETTING 743 00:25:49,452 --> 00:25:51,787 PAID FOR TWO HOURS, NO, I CAN 744 00:25:51,787 --> 00:25:54,390 STAY ALL DAY AND GET PAID FOR 745 00:25:54,390 --> 00:25:56,058 EIGHT HOURS AND THE BALL IS 746 00:25:56,058 --> 00:25:57,226 REALLY IN THE INTERPRETER'S 747 00:25:57,226 --> 00:25:59,128 COURT RIGHT NOW. THAT'S WHAT 748 00:25:59,128 --> 00:26:00,196 WE'RE EXPERIENCING. 749 00:26:00,196 --> 00:26:01,764 INTERPRETERS CAN SIT AT HOME T 750 00:26:01,764 --> 00:26:03,966 JOBS PILE IN, THEY CAN CHOOSE 751 00:26:03,966 --> 00:26:04,767 FROM WHICHEVER THEY WANT TO 752 00:26:04,767 --> 00:26:05,368 CHOOSE FROM. 753 00:26:05,368 --> 00:26:06,335 AND THEY CAN PICK AND WORK 754 00:26:06,335 --> 00:26:07,637 HOWEVER THEY WANT TO WORK AND SO 755 00:26:07,637 --> 00:26:09,505 WE REALLY HAVE TO COMPETE. 756 00:26:09,505 --> 00:26:11,841 WE'VE GOT TO CHASE AFTER THEM. 757 00:26:11,841 --> 00:26:13,309 AND THEY'VE GOT SO MANY COOL 758 00:26:13,309 --> 00:26:15,144 JOBS TO PICK FROM BUT WE HAVE TO 759 00:26:15,144 --> 00:26:18,281 SOMEHOW CONVINCE THEM TO COME 760 00:26:18,281 --> 00:26:20,983 ONSITE. AND THEY CAN SAY, NO, I 761 00:26:20,983 --> 00:26:22,218 DON'T LIKE THIS CLIENT, I DON'T 762 00:26:22,218 --> 00:26:23,619 LIKE WORKING WITH THAT PERSON SO 763 00:26:23,619 --> 00:26:25,087 THEY HAVE ALL THESE OPTIONS AND 764 00:26:25,087 --> 00:26:28,624 THEN OF COURSE THERE'S PAY. WE 765 00:26:28,624 --> 00:26:30,393 ARE STUCK WITH WHAT WE CAN BILL. 766 00:26:30,393 --> 00:26:32,028 GOVERNMENT CONTRACTS HAVE A 767 00:26:32,028 --> 00:26:33,496 FIXED PRICE AND INTERPRETERS ARE 768 00:26:33,496 --> 00:26:34,730 SAYING HEY, I WANT MORE MONEY TO 769 00:26:34,730 --> 00:26:36,966 DO THIS SPECIFIC JOB AND WE ARE 770 00:26:36,966 --> 00:26:38,568 STUCK. I CAN'T BILL THE 771 00:26:38,568 --> 00:26:39,835 GOVERNMENT MORE MONEY. WE ARE 772 00:26:39,835 --> 00:26:42,271 LIMITED WHEN IT COME TO THAT AND 773 00:26:42,271 --> 00:26:43,806 SOMETIMES WE'LL INTERNALLY 774 00:26:43,806 --> 00:26:46,008 DISCUSS HOW CAN WE CONVINCE THIS 775 00:26:46,008 --> 00:26:47,009 INTERPRETER. WE'LL PAY AN HOUR 776 00:26:47,009 --> 00:26:49,478 EXTRA JUST TO GO ONSITE OR MAYBE 777 00:26:49,478 --> 00:26:52,515 WE'LL PUT A STIPEND ON IT AND 778 00:26:52,515 --> 00:26:53,449 LINDA HAS BEEN REALLY GREAT AT, 779 00:26:53,449 --> 00:26:55,084 YOU KNOW, WORKING WITH US AND 780 00:26:55,084 --> 00:26:56,619 SAYING, HEY, DO YOU MIND IF WE 781 00:26:56,619 --> 00:26:59,088 ADD AN HOUR, ADD A STIPEND TO 782 00:26:59,088 --> 00:27:00,656 THIS TO HELP ENCOURAGE THAT 783 00:27:00,656 --> 00:27:02,291 INTERPRETER TO GO ONSITE BUT OF 784 00:27:02,291 --> 00:27:04,760 COURSE THERE'S LIMITATIONS TO 785 00:27:04,760 --> 00:27:05,228 EVERYTHING AND THOSE 786 00:27:05,228 --> 00:27:07,697 NEGOTIATIONS, THAT REALLY COMES 787 00:27:07,697 --> 00:27:11,133 OUT OF ACCESS' POCKET. WE WILL 788 00:27:11,133 --> 00:27:12,401 PAY OUT-OF-POCKET TO MAKE SURE 789 00:27:12,401 --> 00:27:13,970 THEY GO ONSITE BUT UNFORTUNATELY 790 00:27:13,970 --> 00:27:15,805 WE CANNOT RUN A BUSINESS LIKE 791 00:27:15,805 --> 00:27:16,439 THAT WE HAVE PROGRAMS THAT COST 792 00:27:16,439 --> 00:27:18,040 MONEY, WE HAVE STAFF THAT COSTS 793 00:27:18,040 --> 00:27:19,141 MONEY AND SO THERE HAS TO BE 794 00:27:19,141 --> 00:27:20,610 CHECKS AND BALANCES WHEN IT 795 00:27:20,610 --> 00:27:23,045 COMES TO THAT. ALSO, MYSELF AS 796 00:27:23,045 --> 00:27:25,915 A DEAF PERSON, I AM NOT TRYING 797 00:27:25,915 --> 00:27:29,151 TO RAISE WHAT INTERPRETERS 798 00:27:29,151 --> 00:27:30,353 SHOULD BE PAID THEY SHOULD NOT 799 00:27:30,353 --> 00:27:31,420 BE PAID AN EXCESS AMOUNT OF 800 00:27:31,420 --> 00:27:32,955 MONEY SO WITH ALL OF THESE COSTS 801 00:27:32,955 --> 00:27:36,325 OF INFLATION, THAT'S GOING TO 802 00:27:36,325 --> 00:27:37,493 INCREASE THE STANDARD ALL ACROSS 803 00:27:37,493 --> 00:27:38,527 AMERICA AND I DON'T WISH TO SEE 804 00:27:38,527 --> 00:27:40,563 THAT. I'M NOT TRYING TO ENFORCE 805 00:27:40,563 --> 00:27:43,165 A PERSON TO GO ONSITE TO THEN 806 00:27:43,165 --> 00:27:44,834 CAUSE INCREASE IN PAY FOR 807 00:27:44,834 --> 00:27:46,702 EVERYBODY ACROSS AMERICA. SO 808 00:27:46,702 --> 00:27:48,404 THAT REALLY DOES IMPACT PEOPLE 809 00:27:48,404 --> 00:27:50,606 CURRENTLY AND IN THE FUTURE AND 810 00:27:50,606 --> 00:27:52,041 WE'RE GOING TO SUFFER AS DEAF 811 00:27:52,041 --> 00:27:53,476 PEOPLE BECAUSE INTERPRETERS HAVE 812 00:27:53,476 --> 00:27:55,411 BECOME TOO EXPENSIVE AND I DON'T 813 00:27:55,411 --> 00:27:56,345 WANT TO SET THAT NORM. WE 814 00:27:56,345 --> 00:27:58,314 CANNOT DO THAT. ME, MYSELF, 815 00:27:58,314 --> 00:28:02,652 THAT'S MY PERMANENT -- PERSONAL 816 00:28:02,652 --> 00:28:02,918 FEELING. 817 00:28:02,918 --> 00:28:06,956 IT'S TOUGH. I GET IT. MONEY IS 818 00:28:06,956 --> 00:28:08,391 IMPORTANT. PEOPLE NEED TO PAY 819 00:28:08,391 --> 00:28:09,792 THEIR BILLS AND I UNDERSTAND 820 00:28:09,792 --> 00:28:11,494 THAT. WE DO OFFER INCENTIVES. 821 00:28:11,494 --> 00:28:13,696 WE DO PAY A LITTLE BIT MORE FOR 822 00:28:13,696 --> 00:28:15,264 ONSITE BUT IT SHOULDN'T BE THAT 823 00:28:15,264 --> 00:28:17,800 WAY. SO THAT IS A BIG 824 00:28:17,800 --> 00:28:18,367 UNFORTUNATE REALITY AND A 825 00:28:18,367 --> 00:28:21,937 CHALLENGE THAT WE DO EXPERIENCE. 826 00:28:21,937 --> 00:28:26,509 SO WHAT CAN WE DO? HOW CAN WE 827 00:28:26,509 --> 00:28:28,344 FIX THIS "PROBLEM" THAT WE'RE 828 00:28:28,344 --> 00:28:30,813 HAVING? HOW CAN WE HELP THIS 829 00:28:30,813 --> 00:28:32,415 SITUATION? ONE WAY IS TO BE 830 00:28:32,415 --> 00:28:36,419 MORE OPEN TO INTERNS. 831 00:28:36,419 --> 00:28:39,822 >> CHRISTY: THAT'S WHERE I COME 832 00:28:39,822 --> 00:28:42,091 IN. SO AS THE LEAD FOR THE 833 00:28:42,091 --> 00:28:43,826 INTERNSHIP PROGRAM I AM JUST SO 834 00:28:43,826 --> 00:28:46,228 EXCITED ABOUT THIS PROGRAM. AND 835 00:28:46,228 --> 00:28:49,265 MAYBE YOU AS NIH EMPLOYEES YOU 836 00:28:49,265 --> 00:28:51,867 MIGHT FEEL, UGH, INTERNS, I'M 837 00:28:51,867 --> 00:28:55,071 NOT A FAN OF THAT. I GET IT 838 00:28:55,071 --> 00:28:56,272 THEY'RE LEARNING THEY'RE 839 00:28:56,272 --> 00:28:57,907 PRACTICING BUT OUR SCREENING 840 00:28:57,907 --> 00:28:59,175 PROCESS IS RIGOROUS IT'S NOT 841 00:28:59,175 --> 00:29:01,477 LIKE WE HAVE AN OPEN DOOR POLICY 842 00:29:01,477 --> 00:29:03,679 AND SAY HEY, COME ON IN AND 843 00:29:03,679 --> 00:29:05,214 FIGURE IT OUT. YOU CAN ACTUALLY 844 00:29:05,214 --> 00:29:06,515 SPEAK TO THEM BEFORE THEY WORK 845 00:29:06,515 --> 00:29:09,051 WITH YOU BECAUSE WE POLISH THEM 846 00:29:09,051 --> 00:29:10,119 UP EVEN MORE BEFORE THEY CAME 847 00:29:10,119 --> 00:29:12,321 INTO OUR DOORS SO RIGHT NOW WE 848 00:29:12,321 --> 00:29:13,356 HAVE FOUR INTERNS, THEY'VE 849 00:29:13,356 --> 00:29:15,358 ALREADY GRADUATED FROM ITPS, 850 00:29:15,358 --> 00:29:17,493 EVEN GRADUATE PROGRAMS, TWO OF 851 00:29:17,493 --> 00:29:19,161 THEM HAVE BEEN COMMUTE 852 00:29:19,161 --> 00:29:20,563 INTERPRETING IN THE COMMUNITY 853 00:29:20,563 --> 00:29:23,199 ALREADY SO NOW AS OUR INTERNS 854 00:29:23,199 --> 00:29:25,501 THEY'VE BEEN AN AMAZING FIT BUT 855 00:29:25,501 --> 00:29:27,036 MY CHALLENGE IS OF COURSE ALL 856 00:29:27,036 --> 00:29:28,537 THESE EMPLOYEES, I UNDERSTAND, 857 00:29:28,537 --> 00:29:30,406 MYSELF AS A DEAF PERSON GOING TO 858 00:29:30,406 --> 00:29:35,177 A DOCTOR AES -- DOCTOR'S 859 00:29:35,177 --> 00:29:36,579 APPOINTMENT HAVING AN INTERN 860 00:29:36,579 --> 00:29:37,913 THAT MEANS THEY MAY NOT BE THE 861 00:29:37,913 --> 00:29:38,581 BEST. 862 00:29:38,581 --> 00:29:40,549 GIVE THEM A CHANCE. THEY ARE 863 00:29:40,549 --> 00:29:41,617 READY AND THEY ARE OUR FUTURE. 864 00:29:41,617 --> 00:29:43,819 I KNOW SOME OF YOU MAY HAVE HAD 865 00:29:43,819 --> 00:29:45,488 PAST EXPERIENCES THAT WEREN'T 866 00:29:45,488 --> 00:29:46,822 THAT GREAT AND SAY I DON'T WANT 867 00:29:46,822 --> 00:29:47,890 ANOTHER INTERN BUT YOU MIGHT 868 00:29:47,890 --> 00:29:49,925 WRITE DOWN, NOPE, PLEASE DON'T 869 00:29:49,925 --> 00:29:52,294 SEND ME INTERNS BUT YOU MIGHT BE 870 00:29:52,294 --> 00:29:53,462 MISSING OPPORTUNITIES OF THOSE 871 00:29:53,462 --> 00:29:56,532 NEW INTERNS THAT MIGHT BE GREAT 872 00:29:56,532 --> 00:29:58,501 BECAUSE THOSE INTERNS POSSIBLY 873 00:29:58,501 --> 00:29:59,835 BECOME OUR STAFF IN THE FUTURE 874 00:29:59,835 --> 00:30:01,470 AND THEY MIGHT POTENTIALLY 875 00:30:01,470 --> 00:30:03,072 BECOME YOUR FAVORITE 876 00:30:03,072 --> 00:30:04,907 INTERPRETER. YOU USED TO SAY 877 00:30:04,907 --> 00:30:06,242 OH, YOU USED TO BE AN INTERN AND 878 00:30:06,242 --> 00:30:12,047 NOW THEY'RE STAFF. YOU'RE 879 00:30:12,047 --> 00:30:14,316 MISSING OUT ON THE STAFF. 880 00:30:14,316 --> 00:30:15,351 THEY'RE READY AND I WANT TO SAY 881 00:30:15,351 --> 00:30:16,619 ABOUT 80% OF THEM CONTINUE ON 882 00:30:16,619 --> 00:30:18,854 WORKING WITH US. THEY CONTINUE 883 00:30:18,854 --> 00:30:21,590 A RELATIONSHIP WITH US. AND 884 00:30:21,590 --> 00:30:23,826 OFTENTIMES I'LL MEET INTERP 885 00:30:23,826 --> 00:30:25,628 INTERPRETERS OUT IN THE FIELD 886 00:30:25,628 --> 00:30:30,232 AND WE USED TO HAVE 115 INTERNS 887 00:30:30,232 --> 00:30:31,700 GO THROUGH OUR PROGRAM AND ONCE 888 00:30:31,700 --> 00:30:33,936 COVID HIT THAT WAS A CHALLENGE 889 00:30:33,936 --> 00:30:34,537 OF COURSE BECAUSE THAT 890 00:30:34,537 --> 00:30:36,071 INTERNSHIP PROGRAM WENT TO A 891 00:30:36,071 --> 00:30:37,239 HALT BUT NOW THAT THEY'RE BACK 892 00:30:37,239 --> 00:30:38,774 AND SAYING OH, CAN WE HAVE 893 00:30:38,774 --> 00:30:41,277 VIRTUAL WORK, CAN WE DO THIS? 894 00:30:41,277 --> 00:30:43,045 CAN WE DO THAT? AND WE ARE 895 00:30:43,045 --> 00:30:44,346 OFFERING ONSITE AND VIRTUAL 896 00:30:44,346 --> 00:30:45,815 WORK. IT'S UP TO THAT INTERN 897 00:30:45,815 --> 00:30:46,982 AND WE ARE GIVING THEM THE 898 00:30:46,982 --> 00:30:49,051 OPPORTUNITY TO COME TO THE DMV 899 00:30:49,051 --> 00:30:51,220 FROM ANOTHER STATE RIGHT NOW WE 900 00:30:51,220 --> 00:30:52,922 HAVE ANOTHER INTERPRETER IN 901 00:30:52,922 --> 00:30:54,089 ROCHESTER WHO IS STAYING WITH US 902 00:30:54,089 --> 00:30:55,591 FOR TWO WEEKS AND WE'VE 903 00:30:55,591 --> 00:30:57,159 COORDINATED ALL ONSITE WORK FOR 904 00:30:57,159 --> 00:30:58,794 THEM AND THEY'LL RETURN HOME FOR 905 00:30:58,794 --> 00:30:59,762 VIRTUAL WORK. SOME OF THEM END 906 00:30:59,762 --> 00:31:03,599 UP MOVING TO THE DMV TO BECOME 907 00:31:03,599 --> 00:31:05,501 AN INTERPRETER. I AM HERE TO 908 00:31:05,501 --> 00:31:07,136 PLEASE JUST REMIND YOU TO BE 909 00:31:07,136 --> 00:31:08,170 OPEN BECAUSE THEY MIGHT TURN OUT 910 00:31:08,170 --> 00:31:09,705 TO BE ONE OF YOUR FAVORITE 911 00:31:09,705 --> 00:31:10,840 INTERPRETERS AND AGAIN IF YOU 912 00:31:10,840 --> 00:31:14,944 DON'T LIKE THEM THAT'S OKAY JUST 913 00:31:14,944 --> 00:31:15,911 COMMUNICATE THAT WITH US SO WE 914 00:31:15,911 --> 00:31:18,481 CAN MAKE THEM ANOTHER PERSON'S 915 00:31:18,481 --> 00:31:19,915 PREFERRED INTERPRETER. JUST 916 00:31:19,915 --> 00:31:21,183 PLEASE BE OPEN AND IF YOU ARE 917 00:31:21,183 --> 00:31:22,918 WILLING LET US KNOW SO WE CAN 918 00:31:22,918 --> 00:31:24,487 REMOVE THAT BARRIER OF SAYING 919 00:31:24,487 --> 00:31:26,622 YOU DON'T LIKE INTERNS IF -- 920 00:31:26,622 --> 00:31:27,723 PLEASE JUST LET US KNOW OR IF 921 00:31:27,723 --> 00:31:29,492 YOU LIKE THEM OR DON'T LIKE T 922 00:31:29,492 --> 00:31:39,702 THEM. AND . 923 00:31:40,236 --> 00:31:42,538 >> SHANA: THAT APPLIES TO ALL 924 00:31:42,538 --> 00:31:44,373 INTERPRETERS. IF YOU LIKE THEM 925 00:31:44,373 --> 00:31:45,140 OR NOT. 926 00:31:45,140 --> 00:31:48,010 >> BRAD: I WANT TO SHARE BECAUSE 927 00:31:48,010 --> 00:31:49,044 I WERE SPEAKING ABOUT THE 928 00:31:49,044 --> 00:31:50,145 INTERNSHIP PROGRAM AND I AM 929 00:31:50,145 --> 00:31:50,913 PERSONALLY VERY, VERY PROUD OF 930 00:31:50,913 --> 00:31:52,748 THE PROGRAM BECAUSE I REMEMBER 931 00:31:52,748 --> 00:31:54,083 WHEN WE FIRST SET UP THE PROGRAM 932 00:31:54,083 --> 00:31:56,785 PRIOR TO COVID WE HAD THREE 933 00:31:56,785 --> 00:31:58,087 GROUPS. WE HAD A FALL, SPRING 934 00:31:58,087 --> 00:32:05,127 AND SUMMER COHORT. SO THREE 935 00:32:05,127 --> 00:32:06,595 TIMES A YEAR AND EACH GROUP, 936 00:32:06,595 --> 00:32:08,531 BEFORE COVID HIT, WE WOULD GET 937 00:32:08,531 --> 00:32:10,699 ABOUT 50 APPLICANTS FROM -- 938 00:32:10,699 --> 00:32:12,501 POTENTIAL INTERNS FROM ACROSS 939 00:32:12,501 --> 00:32:14,570 THE UNITED STATES. SO 50 PLUS 940 00:32:14,570 --> 00:32:17,506 FOR EACH COHORT. THREE TIMES A 941 00:32:17,506 --> 00:32:20,109 YEAR. AND THE INTERNSHIP 942 00:32:20,109 --> 00:32:22,444 PROGRAM, I DON'T KNOW ANYBODY 943 00:32:22,444 --> 00:32:25,514 ELSE, ANY AGENCY THAT HAS AN 944 00:32:25,514 --> 00:32:27,883 INTERNSHIP PROGRAM THAT IS ABLE 945 00:32:27,883 --> 00:32:28,817 TO PROVIDE TO CONSIDER FOR THE 946 00:32:28,817 --> 00:32:30,886 FUTURE. I KNOW IN THE PAST THEY 947 00:32:30,886 --> 00:32:33,489 USED TO HAVE SLA, THEY WERE 948 00:32:33,489 --> 00:32:36,025 SOLD. SO ON AND SO FORTH BUT 949 00:32:36,025 --> 00:32:38,193 WE'RE REALIZING THAT, NO, THE 950 00:32:38,193 --> 00:32:39,061 INDUSTRY REALLY NEEDS AN 951 00:32:39,061 --> 00:32:40,095 INTERNSHIP PROGRAM SO WE, 952 00:32:40,095 --> 00:32:41,864 THINKING ABOUT, THAT'S 150 953 00:32:41,864 --> 00:32:44,833 APPLICANTS A YEAR. AND I WOULD 954 00:32:44,833 --> 00:32:46,635 SAY WE HAVE PROBABLY -- WE'RE 955 00:32:46,635 --> 00:32:48,504 ONLY ABLE TO HIRE OR PUT ON IS 956 00:32:48,504 --> 00:32:51,707 15 A YEAR SO LET'S SAY FIFTEEN 957 00:32:51,707 --> 00:32:54,476 INTERNS A YEAR. SO ONLY OUT OF 958 00:32:54,476 --> 00:32:56,512 150 ARE ABLE TO MAKE IT INTO OUR 959 00:32:56,512 --> 00:32:57,479 INTERNSHIP PROGRAM AND I AM 960 00:32:57,479 --> 00:32:58,614 TELLING YOU THOSE PEOPLE THAT WE 961 00:32:58,614 --> 00:33:00,482 SELECT ARE THE BEST ONES OUT OF 962 00:33:00,482 --> 00:33:02,518 THOSE 150 THAT ARE LOOKING BUT 963 00:33:02,518 --> 00:33:03,652 UNFORTUNATELY, THEY DON'T HAVE 964 00:33:03,652 --> 00:33:05,120 PEOPLE OUT THERE THAT ARE 965 00:33:05,120 --> 00:33:07,222 OFFERING THOSE PROGRAMS. AND OF 966 00:33:07,222 --> 00:33:07,823 COURSE, YOU KNOW, THERE ARE 967 00:33:07,823 --> 00:33:10,326 LITTLE GROUPS HERE AND THERE BUT 968 00:33:10,326 --> 00:33:12,895 NOT LIKE THE ONE THAT WE HAVE. 969 00:33:12,895 --> 00:33:14,396 SO ONCE COVID HIT LIKE WE SAID 970 00:33:14,396 --> 00:33:17,066 WE PUT IT ON PAUSE AND THE LAST 971 00:33:17,066 --> 00:33:20,269 GROUP I THINK WE HAD ALMOST 972 00:33:20,269 --> 00:33:24,506 20-30 APPLICANTS. YEAH THE 973 00:33:24,506 --> 00:33:25,341 APPLICATIONS OF COURSE NOW IS 974 00:33:25,341 --> 00:33:29,244 LESS BUT I THINK THE LAST ONE WE 975 00:33:29,244 --> 00:33:35,150 HAD ABOUT 25. SO ABOUT HALF 976 00:33:35,150 --> 00:33:36,952 KNEW. AND WE JUST REINSTATED 977 00:33:36,952 --> 00:33:42,658 THAT PROGRAM AGAIN SO SPRING, 978 00:33:42,658 --> 00:33:43,092 SIM 979 00:33:43,092 --> 00:33:45,728 SUMMER FALL, WE'RE A YEAR INTO 980 00:33:45,728 --> 00:33:46,962 THE INTERNSHIP PROGRAM BEING 981 00:33:46,962 --> 00:33:47,262 BACK. 982 00:33:47,262 --> 00:33:50,466 PEOPLE ARE STARTING TO ROLL IN 983 00:33:50,466 --> 00:33:54,503 AGAIN. AND JUST TO TIE INTO 984 00:33:54,503 --> 00:33:57,006 WHAT CHRISTY WAS SAYING THEY ARE 985 00:33:57,006 --> 00:33:58,374 THE FUTURE. THOSE INTERPRETERS 986 00:33:58,374 --> 00:33:59,875 LIKE MYSELF, I WAS AN 987 00:33:59,875 --> 00:34:00,976 INTERPRETER MYSELF. I'M NOT 988 00:34:00,976 --> 00:34:02,478 GOING TO BE AROUND FOREVER. 989 00:34:02,478 --> 00:34:03,445 I'LL BECOME ONE OF THOSE 990 00:34:03,445 --> 00:34:04,513 SEASONED PEOPLE. I WILL BECOME 991 00:34:04,513 --> 00:34:05,814 ONE OF THOSE PEOPLE WHO ARE 992 00:34:05,814 --> 00:34:07,216 SAYING, I'M RETIRED I'M NOT 993 00:34:07,216 --> 00:34:11,020 TRYING TO GO ONSITE. SO WHO IS 994 00:34:11,020 --> 00:34:12,287 GOING TO TAKE THOSE -- WHO IS 995 00:34:12,287 --> 00:34:14,289 GOING TO TAKE THEIR PLACES, THE 996 00:34:14,289 --> 00:34:16,258 FUTURE FOR OUR KIDS, FOR YOUR 997 00:34:16,258 --> 00:34:17,393 KIDS TO MAKE SURE THAT THE 998 00:34:17,393 --> 00:34:19,128 SERVICES ARE CONTINUED TO BE 999 00:34:19,128 --> 00:34:20,896 PROVIDED? AND JUST, WANTED TO 1000 00:34:20,896 --> 00:34:26,335 ADD ON THOUSAND THOSE -- ONTO 1001 00:34:26,335 --> 00:34:26,802 THOSE NUMBERS. 1002 00:34:26,802 --> 00:34:28,303 >> THERE AREN'T A LOT OF 1003 00:34:28,303 --> 00:34:30,372 INTERPRETER PROGRAMS BUT ALSO 1004 00:34:30,372 --> 00:34:31,640 PAID INTERN. 1005 00:34:31,640 --> 00:34:33,475 THAT'S NOT A STANDARD. WE PAY 1006 00:34:33,475 --> 00:34:35,611 OURS. AND WE MAKE SURE THAT 1007 00:34:35,611 --> 00:34:40,683 THEY ARE TOPNOTCH. OF COURSE 1008 00:34:40,683 --> 00:34:41,617 THERE SHALL ONE OR TWO THAT ARE 1009 00:34:41,617 --> 00:34:43,118 NOT THE BEST BUT AMAH JUVENILE 1010 00:34:43,118 --> 00:34:45,487 COURT OF OUR INTERNS END UP 1011 00:34:45,487 --> 00:34:46,155 BEING AMAZING. 1012 00:34:46,155 --> 00:34:49,491 IT'S THREE TIMES A YEAR AND THE 1013 00:34:49,491 --> 00:34:51,727 APPLICATIONS HAVE DWINDLED BY 1014 00:34:51,727 --> 00:34:55,030 THE QUALITY IS STILL THERE. WE 1015 00:34:55,030 --> 00:34:56,665 Z SELECT THE BEST ONES WE CAN. 1016 00:34:56,665 --> 00:34:59,368 AND MAYBE IN THE LAST TWO WEEKS 1017 00:34:59,368 --> 00:35:00,436 YOU'VE SEEN A LOT OF INTERNS 1018 00:35:00,436 --> 00:35:01,470 OBSERVE BECAUSE WE'RE TRAINING 1019 00:35:01,470 --> 00:35:03,172 THEM, WE'RE TEACHING THEM. IT'S 1020 00:35:03,172 --> 00:35:04,640 IMPORTANT TO GO AND OBSERVE. I 1021 00:35:04,640 --> 00:35:06,308 MIGHT GO AND SEND THEM TO YOU 1022 00:35:06,308 --> 00:35:08,210 BECAUSE I KNOW YOU WILL LIKE 1023 00:35:08,210 --> 00:35:09,845 THEM AND IF THEY'RE NOT A GOOD 1024 00:35:09,845 --> 00:35:11,346 FIT THAT IS JUST OKAY BUT WE ARE 1025 00:35:11,346 --> 00:35:12,815 WORKING WITH OUR SUMMER INTERNS 1026 00:35:12,815 --> 00:35:17,486 CURRENTLY SO KEEP AN EYE ON 1027 00:35:17,486 --> 00:35:20,689 THA 1028 00:35:20,689 --> 00:35:21,457 THAT. 1029 00:35:21,457 --> 00:35:25,027 >> BRAD: THAT IS OUR INTERNAL 1030 00:35:25,027 --> 00:35:27,129 PROGRAM IN A NUTSHELL. THERE'S 1031 00:35:27,129 --> 00:35:27,930 SOME STRATEGIES THAT WE COULD 1032 00:35:27,930 --> 00:35:28,997 POTENTIALLY MAYBE INCREASE OUR 1033 00:35:28,997 --> 00:35:30,766 POOL OR DO THIS OR DO THAT. BUT 1034 00:35:30,766 --> 00:35:32,468 WE DO WANT TO MAKE SURE THAT WE 1035 00:35:32,468 --> 00:35:34,036 ARE WORKING TOGETHER AT THE END 1036 00:35:34,036 --> 00:35:36,505 OF THE DAY WHETHER WE, A VIRTUAL 1037 00:35:36,505 --> 00:35:38,474 CALL BETWEEN YOU AND US. WE ARE 1038 00:35:38,474 --> 00:35:39,641 WILLING TO DO THAT AT ANY TIME 1039 00:35:39,641 --> 00:35:41,009 WE WANT TO MAKE SURE THAT YOU'RE 1040 00:35:41,009 --> 00:35:42,077 GETTING WHAT YOU WANT THAT IS 1041 00:35:42,077 --> 00:35:43,612 OUR GOAL. WE WOULD LIKE TO MAKE 1042 00:35:43,612 --> 00:35:45,514 SURE THAT YOU ARE SATISFIED. 1043 00:35:45,514 --> 00:35:47,149 AND OF COURSE YOU KNOW WE'VE GOT 1044 00:35:47,149 --> 00:35:48,951 NIH AND WE'RE GOING TO TALK 1045 00:35:48,951 --> 00:35:49,918 NUMBERS AND TALK STATS AND WE 1046 00:35:49,918 --> 00:35:51,954 GOT OTHER FEDERAL CONTRACTS WE 1047 00:35:51,954 --> 00:35:53,589 GOT PRIVATE SECTOR CONTRACTS AS 1048 00:35:53,589 --> 00:35:56,258 WELL AND THAT'S ALL FINE BUT OUR 1049 00:35:56,258 --> 00:35:58,393 PRIORITY HONESTLY IS NIH. WE 1050 00:35:58,393 --> 00:36:02,598 ARE FOCUSED ON NIH AND OUR 1051 00:36:02,598 --> 00:36:04,199 RESPONSE IS THAT WE HAVE TO WORK 1052 00:36:04,199 --> 00:36:06,835 WITH NIH AS A WHOLE. AND YES OF 1053 00:36:06,835 --> 00:36:08,337 COURSE WE WANT TO MAKE SURE THAT 1054 00:36:08,337 --> 00:36:09,471 EVERYBODY IS SATISFIED BUT WE 1055 00:36:09,471 --> 00:36:11,874 WANT TO MAKE SURE WE MAKE THE 1056 00:36:11,874 --> 00:36:13,142 TWEAKS WHERE WE CAN BECAUSE THIS 1057 00:36:13,142 --> 00:36:15,177 IS A HUGE CONTRACT. I WOULD SAY 1058 00:36:15,177 --> 00:36:18,247 NIH AND THE SSA TWO HUGE 1059 00:36:18,247 --> 00:36:20,783 CONTRACTS. THEY MIGHT BE ON THE 1060 00:36:20,783 --> 00:36:22,618 SAME PLAYING FIELD A -- ONE 1061 00:36:22,618 --> 00:36:24,219 MAYBE A LITTLE LESS BUT I HAVE 1062 00:36:24,219 --> 00:36:28,157 NO DOUBT THAT NIH IS 100% THE 1063 00:36:28,157 --> 00:36:32,127 BIGGEST CONTRACT IN TERMS OF 1064 00:36:32,127 --> 00:36:34,263 SERVICE HOURS. THERE ARE A TON 1065 00:36:34,263 --> 00:36:35,998 OF SERVICE HOURS RIGHT NOW. WHY 1066 00:36:35,998 --> 00:36:37,833 DON'T WE ACTUALLY, DO YOU MIND 1067 00:36:37,833 --> 00:36:41,403 GOING TO THE NEXT SLIDE? I 1068 00:36:41,403 --> 00:36:43,806 THINK THIS IS A GOOD SEQUE CAN I 1069 00:36:43,806 --> 00:36:45,507 STAND? DO I HAVE TO SIT? FOR 1070 00:36:45,507 --> 00:36:56,051 THE CAMERA? I HAVE TO SIT FOR 1071 00:36:57,719 --> 00:37:00,522 THE CAMERA. I HAVE TO ADMIT, I 1072 00:37:00,522 --> 00:37:01,490 DID SCRUB ONE NUMBER. I WILL 1073 00:37:01,490 --> 00:37:05,694 ADMIT. THE FIRST LINE. I KNOW 1074 00:37:05,694 --> 00:37:08,530 SOMEBODY HERE IS A MATHEMATICIAN 1075 00:37:08,530 --> 00:37:10,799 AND THEY'RE GOING TO SAY HM, 1076 00:37:10,799 --> 00:37:12,534 THAT'S INCORRECT BUT YOU CAN SEE 1077 00:37:12,534 --> 00:37:16,138 THAT SAYS 97%. IT'S ACTUALLY 1078 00:37:16,138 --> 00:37:18,540 79%. I HAVE FAT FINGERS SO 1079 00:37:18,540 --> 00:37:21,677 PLEASE FORGIVE ME. SO 79% IS 1080 00:37:21,677 --> 00:37:23,178 THAT FIRST ONE ON THE TOP THERE. 1081 00:37:23,178 --> 00:37:25,514 BUT THE POINT OF ALL OF THIS, IF 1082 00:37:25,514 --> 00:37:27,516 IN 2019 LOOKING AT THOSE NUMBERS 1083 00:37:27,516 --> 00:37:29,484 WHEN WE START THIS HAD CONTRACT 1084 00:37:29,484 --> 00:37:32,688 TO NOW 2024 WHERE WE WERE RIGHT 1085 00:37:32,688 --> 00:37:34,489 BEFORE COVID HIT, PLUGGING IN 1086 00:37:34,489 --> 00:37:35,958 ALL THOSE NUMBERS IN THAT 1087 00:37:35,958 --> 00:37:37,359 CONTRACT, SERVICE HOURS A MONTH 1088 00:37:37,359 --> 00:37:41,096 YOU SEE 3,000. SO 36,000 A 1089 00:37:41,096 --> 00:37:44,867 YEAR. THAT'S A PRETTY BIG 1090 00:37:44,867 --> 00:37:46,368 CONTRACT. FOR SERVICE NEEDS FOR 1091 00:37:46,368 --> 00:37:48,537 ONE AGENCY. TYPICALLY, YOU 1092 00:37:48,537 --> 00:37:51,707 MIGHT HAVE ONE OR TWO, OR THREE 1093 00:37:51,707 --> 00:37:53,508 ON CALLS. YOU MIGHT HAVE ONE ON 1094 00:37:53,508 --> 00:37:54,610 CALL HERE OR THERE, NO, OF 1095 00:37:54,610 --> 00:37:56,044 COURSE THOSE ARE IMPORTANT BUT 1096 00:37:56,044 --> 00:37:57,479 THAT'S CHICKEN FEET IN 1097 00:37:57,479 --> 00:38:00,515 COMPARISON TO NIH HONESTLY. 1098 00:38:00,515 --> 00:38:02,451 TRUTHFULLY SPEAKING. AND IF YOU 1099 00:38:02,451 --> 00:38:04,386 LOOK AT THIS NUMBER IN THE YEAR 1100 00:38:04,386 --> 00:38:06,054 2024 THE YEAR THAT WE'RE IN 1101 00:38:06,054 --> 00:38:08,290 CURRENTLY THAT IS NOW INCREASED, 1102 00:38:08,290 --> 00:38:12,628 SORRY, NOT 79% . THE REST OF 1103 00:38:12,628 --> 00:38:14,129 THE NUMBERS ARE CORRECT. THE 1104 00:38:14,129 --> 00:38:17,599 FIRST LINE IS THE MISTAKE BUT AS 1105 00:38:17,599 --> 00:38:22,471 YOU CAN SEE WE'VE ALMOST DOUBLED 1106 00:38:22,471 --> 00:38:24,039 IN JUNE ALONE THAT'S JUST A 1107 00:38:24,039 --> 00:38:27,142 SNAPSHOT OF JUNE 6TH AND WE'RE 1108 00:38:27,142 --> 00:38:29,077 FOR SURE GOING TO FORESEE THAT. 1109 00:38:29,077 --> 00:38:30,512 YOU CAN SEE, THIS IS MONTH BY 1110 00:38:30,512 --> 00:38:33,615 MONTH AND NOW WE'RE TALKING 1111 00:38:33,615 --> 00:38:35,284 ABOUT SIX THOUSAND HOURS A 1112 00:38:35,284 --> 00:38:40,722 MONTH. 72,000 HOURS A YEAR. 1113 00:38:40,722 --> 00:38:42,925 TWO THOUSAND FTE HOURS FOR ONE 1114 00:38:42,925 --> 00:38:44,893 PERSON IS TWO THOUSAND HOURS. 1115 00:38:44,893 --> 00:38:46,762 AND OF COURSE YOU KNOW THERE'S A 1116 00:38:46,762 --> 00:38:49,965 LOT OF SHORT JOBS BUT 72,000. 1117 00:38:49,965 --> 00:38:52,901 WE NEED 36 FULL-TIME 1118 00:38:52,901 --> 00:38:54,202 INTERPRETERS. ON TOP OF 1119 00:38:54,202 --> 00:38:56,805 EVERYBODY ELSE. AS YOU KNOW, WE 1120 00:38:56,805 --> 00:38:58,106 SEND PROBABLY ABOUT 100 1121 00:38:58,106 --> 00:39:00,776 INTERPRETERS A DAY TO NIH. 1122 00:39:00,776 --> 00:39:05,113 ABOUT 100 INTERPRETERS A DAY. 1123 00:39:05,113 --> 00:39:07,716 ON AVERAGE. 100 INTERPRETERS 1124 00:39:07,716 --> 00:39:11,019 JUST TO NIH. SO AS YOU CAN SEE, 1125 00:39:11,019 --> 00:39:14,056 THIS IN COMPARISON TO WHEN COVID 1126 00:39:14,056 --> 00:39:16,925 HIT NOW WE'VE SHIFTED, NOW WE'RE 1127 00:39:16,925 --> 00:39:18,560 BACK. SERVICE REQUESTS HAVE NOW 1128 00:39:18,560 --> 00:39:20,295 INCREASED FOR ONSITE. YOU'VE 1129 00:39:20,295 --> 00:39:23,532 SEEN ALL OF THESE NUMBERS ON THE 1130 00:39:23,532 --> 00:39:24,066 SCREEN. SO IT'S A PRETTY 1131 00:39:24,066 --> 00:39:30,038 SIGNIFICANT NUMBER. FOR ALL OF 1132 00:39:30,038 --> 00:39:32,207 YOU TO UNDERSTAND HOW WE REACHED 1133 00:39:32,207 --> 00:39:34,242 THE POINT WE'RE AT TODAY. AND 1134 00:39:34,242 --> 00:39:35,811 THOSE INCLUDE CART BUT THAT'S 1135 00:39:35,811 --> 00:39:39,848 ABOUT 500-600 HOURS I WOULD SAY 1136 00:39:39,848 --> 00:39:44,619 SO SUBTRACT ABOUT 5, 6, 700 BUT 1137 00:39:44,619 --> 00:39:45,487 THE MAJORITY IS SIGN LANGUAGE 1138 00:39:45,487 --> 00:39:47,823 INTERPRETING HOURS. SO LET'S 1139 00:39:47,823 --> 00:39:49,858 SAY IT'S 6,000 FOR ASL. 500 FOR 1140 00:39:49,858 --> 00:39:53,295 CART. ALSO ON TOP OF THAT, 1141 00:39:53,295 --> 00:39:55,397 NUMBER OF CLIENTS. 100. SO 1142 00:39:55,397 --> 00:39:58,800 WE'VE GOT ABOUT 76, LIKE CHRISTY 1143 00:39:58,800 --> 00:40:00,469 MENTIONED WE'VE GOT DEAF AND 1144 00:40:00,469 --> 00:40:02,070 HARD OF HEARING AND WE GOT 1145 00:40:02,070 --> 00:40:02,871 HEARING REQUESTERS FOR GENERAL 1146 00:40:02,871 --> 00:40:04,206 AUDIENCE THOSE ARE INCLUDED AS 1147 00:40:04,206 --> 00:40:06,508 WELL BUT THOSE NUMBERS DON'T 1148 00:40:06,508 --> 00:40:07,709 INCLUDE THE CLINICAL CENTER. WE 1149 00:40:07,709 --> 00:40:09,478 HAVE PATIENTS THAT GO TO THE 1150 00:40:09,478 --> 00:40:11,113 CLINICAL CENTER THAT WE HAVE TO 1151 00:40:11,113 --> 00:40:12,714 PROVIDE OUT-OF-STATE. THERE ARE 1152 00:40:12,714 --> 00:40:14,182 DEAF PEOPLE THAT GO OUT-OF-STATE 1153 00:40:14,182 --> 00:40:15,851 THAT IS NOT INCLUDING THESE 1154 00:40:15,851 --> 00:40:16,451 NUMBERS HERE AND SOMETIMES 1155 00:40:16,451 --> 00:40:21,123 PEOPLE WORK FOR THE SIMPUMMER O. 1156 00:40:21,123 --> 00:40:23,225 THESE NUMBERS ARE NOT INCLUDED 1157 00:40:23,225 --> 00:40:27,863 BUT WE DO HAVE TO PROVIDE 1158 00:40:27,863 --> 00:40:29,231 SERVICES FOR THOSE. THOSE ARE 1159 00:40:29,231 --> 00:40:31,833 ALL ONSITE. NONE OF THOSE ARE 1160 00:40:31,833 --> 00:40:39,141 VIRTUAL AND NOW WE'RE LOOKING AT 1161 00:40:39,141 --> 00:40:40,175 6,0 1162 00:40:40,175 --> 00:40:41,443 6,000-7,000. THOSE ARE VIRTUAL. 1163 00:40:41,443 --> 00:40:42,110 I WOULD SAY AMAH JUVENILE COURT 1164 00:40:42,110 --> 00:40:44,846 IS VIRTUAL. 1165 00:40:44,846 --> 00:40:48,383 ONSITE IS A LOT LESS. ONSITE IS 1166 00:40:48,383 --> 00:40:50,152 800 BUT IT'S STILL A CHALLENGE. 1167 00:40:50,152 --> 00:40:52,821 WE USED TO BE ABLE TO MANAGE 1168 00:40:52,821 --> 00:40:54,556 THAT 3,000 NUMBER BUT NOW IT'S 1169 00:40:54,556 --> 00:40:55,557 MORE OF A CHALLENGE. BIG 1170 00:40:55,557 --> 00:40:59,728 DIFFERENCE THERE. 1171 00:40:59,728 --> 00:41:01,496 >> BRAD: RIGHT. YEAH AND I AM 1172 00:41:01,496 --> 00:41:03,832 PROUD TO SAY THAT THE TEAM HAS 1173 00:41:03,832 --> 00:41:05,200 BEEN WORKING TOGETHER TO STILL 1174 00:41:05,200 --> 00:41:11,506 FILL RATE AT 97%. WE GOT STATS. 1175 00:41:11,506 --> 00:41:16,078 97%. THAT IS A MAI-- AMAZING. 1176 00:41:16,078 --> 00:41:17,712 I KNOW LIKE SHE SAID IT'S THE 1177 00:41:17,712 --> 00:41:20,115 OPPOSITE IN TERMS OF VIRTUAL 1178 00:41:20,115 --> 00:41:22,551 VERSUS ONSITE BUT THAT 97% WITH 1179 00:41:22,551 --> 00:41:24,753 DOUBLE THE HOURS WITH ALL OF THE 1180 00:41:24,753 --> 00:41:26,221 CHALLENGES THAT WE'VE JUST 1181 00:41:26,221 --> 00:41:28,056 DISCUSSED. THAT'S REALLY, 1182 00:41:28,056 --> 00:41:29,958 REALLY GOOD. AND SO I THINK 1183 00:41:29,958 --> 00:41:32,027 THAT IT'S IMPORTANT TO REALLY 1184 00:41:32,027 --> 00:41:32,828 EMPHASIZE TO EVERYBODY THAT 1185 00:41:32,828 --> 00:41:35,397 WHILE WE DO HAVE CHALLENGES AND 1186 00:41:35,397 --> 00:41:36,598 WHILE WE DO HAVE TO TALK TO 1187 00:41:36,598 --> 00:41:37,666 PEOPLE AND CONVINCE PEOPLE IN 1188 00:41:37,666 --> 00:41:41,970 GENERAL THE NUMBERS ARE HERE. 1189 00:41:41,970 --> 00:41:44,172 >> I WOULD LIKE TO ADD TO THAT 1190 00:41:44,172 --> 00:41:45,507 FOR EXAMPLE, MARCH, THAT MARCH 1191 00:41:45,507 --> 00:41:47,943 NUMBER IS JUST NIH THAT DOES NOT 1192 00:41:47,943 --> 00:41:49,077 INCLUDE ALL THE OTHER CONTRACTS 1193 00:41:49,077 --> 00:41:50,712 THAT WE ARE OBLIGATED TO FILL 1194 00:41:50,712 --> 00:41:53,315 AND COMING FROM THE SCHEDULING 1195 00:41:53,315 --> 00:41:58,120 TEAM NIH IS OUR PRIORITY. YOU 1196 00:41:58,120 --> 00:42:00,155 ARE OUR PRIORITY. WE MAKE ALL 1197 00:42:00,155 --> 00:42:01,990 THOSE JOBS ARE FILLED AND ON TOP 1198 00:42:01,990 --> 00:42:04,493 OF THAT WE HAVE 10-12,000 HOURS 1199 00:42:04,493 --> 00:42:07,629 TO ALL A MONTH. 97% FILL RATE. 1200 00:42:07,629 --> 00:42:09,798 WE AT THE SCHEDULING TEAM WE 1201 00:42:09,798 --> 00:42:13,535 GIVE IT OUR ALL. WE REALLY DO. 1202 00:42:13,535 --> 00:42:15,036 >> BRAD: YEAH, CHRISTY IS 1203 00:42:15,036 --> 00:42:16,404 ABSOLUTELY RIGHT. THE NUMBERS 1204 00:42:16,404 --> 00:42:18,607 ARE GOOD TO SHARE WITH EVERYBODY 1205 00:42:18,607 --> 00:42:19,975 BECAUSE WHAT WE'RE SEEING IS 1206 00:42:19,975 --> 00:42:20,942 BOTTOM LINE IS WE'RE HAVING 1207 00:42:20,942 --> 00:42:24,412 CHALLENGES AS WE MENTIONED, 1208 00:42:24,412 --> 00:42:26,148 NATIONWIDE. IT'S A NATIONWIDE 1209 00:42:26,148 --> 00:42:27,048 ISSUE FOR THE INTERPRETING 1210 00:42:27,048 --> 00:42:27,682 INDUSTRY IN GENERAL AND WE'RE 1211 00:42:27,682 --> 00:42:31,653 SEEING AN INCREASE IN NEED. AN 1212 00:42:31,653 --> 00:42:32,320 INCREASE IN SERVICE NEED WE 1213 00:42:32,320 --> 00:42:33,655 SHARE THIS WITH YOU. THIS IS 1214 00:42:33,655 --> 00:42:34,623 OUR OPPORTUNITY I THINK AND I 1215 00:42:34,623 --> 00:42:36,625 HAVE TALKED ABOUT THIS WITH 1216 00:42:36,625 --> 00:42:38,193 LINDA BEFORE ABOUT HAVING TOWN 1217 00:42:38,193 --> 00:42:39,861 HALLS LIKE THIS. I THINK IT'S 1218 00:42:39,861 --> 00:42:41,496 SMART TO SIT DOWN TOGETHER AND 1219 00:42:41,496 --> 00:42:43,231 HAVE AN OPEN DISCUSSION AND POSE 1220 00:42:43,231 --> 00:42:45,200 GENERAL QUESTIONS AND HAVE A 1221 00:42:45,200 --> 00:42:46,501 GENERAL DISCUSSION BECAUSE I 1222 00:42:46,501 --> 00:42:48,270 THINK, YOU KNOW, PEOPLE MIGHT BE 1223 00:42:48,270 --> 00:42:49,538 WONDERING ABOUT THIS. HOW THIS 1224 00:42:49,538 --> 00:42:51,006 IMPACTS THEM PERMANENTLY AND I 1225 00:42:51,006 --> 00:42:52,340 WANT TO MAKE SURE YOU ALL HAVE 1226 00:42:52,340 --> 00:42:53,441 THE OPPORTUNITY TO COME AND TALK 1227 00:42:53,441 --> 00:42:55,177 TO US SO, YES, WE'RE SITTING UP 1228 00:42:55,177 --> 00:42:57,045 HERE AT THE FRONT OF THE ROOM 1229 00:42:57,045 --> 00:42:58,647 AND NOW YOU KIND OF UNDERSTAND 1230 00:42:58,647 --> 00:42:59,748 WHY BUT THIS WAS INTENDED TO BE 1231 00:42:59,748 --> 00:43:01,349 AN OPEN DISCUSSION. SO I WANT 1232 00:43:01,349 --> 00:43:02,584 TO GIVE EVERYONE THE OPPORTUNITY 1233 00:43:02,584 --> 00:43:04,085 IF YOU HAVE QUESTIONS ABOUT 1234 00:43:04,085 --> 00:43:05,487 ANYTHING THIS IS YOUR 1235 00:43:05,487 --> 00:43:07,455 OPPORTUNITY TO POSE THEM. 1236 00:43:07,455 --> 00:43:08,557 >> SHANA: AND OF COURSE THIS IS 1237 00:43:08,557 --> 00:43:11,893 A COMMUNITY EFFORT. WE HAVE TO 1238 00:43:11,893 --> 00:43:12,594 DO THIS TOGETHER. WE WANT TO 1239 00:43:12,594 --> 00:43:19,901 MAKE SURE THAT NEEDS ARE MET AND 1240 00:43:19,901 --> 00:43:21,269 WE HAVE TO MAKE SURE. ANYTHING 1241 00:43:21,269 --> 00:43:31,880 WE CAN DON'T WE IF I CAN MAKE 1242 00:43:31,880 --> 00:43:33,381 SOMETHING VIRTUAL MAKE IT 1243 00:43:33,381 --> 00:43:36,051 VIRTUAL. YOU'LL GET MORE OF A 1244 00:43:36,051 --> 00:43:37,986 SELECTION. WE CAN USE THE 1245 00:43:37,986 --> 00:43:38,620 INTERPRETERS WE HAVE STATIONED 1246 00:43:38,620 --> 00:43:40,522 ALL OVER THE U.S. AND PUT MORE 1247 00:43:40,522 --> 00:43:42,023 NOTES IN YOUR REQUESTS BECAUSE 1248 00:43:42,023 --> 00:43:44,025 INTERPRETERS WILL LOOK FOR JOBS 1249 00:43:44,025 --> 00:43:46,161 IN U SKED AND THEY'LL BID BASED 1250 00:43:46,161 --> 00:43:47,262 ON WHAT THEY SEE. 1251 00:43:47,262 --> 00:43:49,097 AND IF A JOB LOOKS INTERESTING 1252 00:43:49,097 --> 00:43:50,599 TO THEM, BUT DOESN'T HAVE A LOT 1253 00:43:50,599 --> 00:43:51,466 OF INFORMATION OR DOESN'T 1254 00:43:51,466 --> 00:43:53,602 EXPLAIN A LOT WHAT THE JOB IS, 1255 00:43:53,602 --> 00:43:55,804 THEN THEY MAY NOT BE SO 1256 00:43:55,804 --> 00:43:57,739 INTERESTED. OH IF IT SAYS 1257 00:43:57,739 --> 00:43:59,207 MEETING THEY WON'T FEEL 1258 00:43:59,207 --> 00:44:00,609 CONFIDENT THAT THEY CAN ACCEPT 1259 00:44:00,609 --> 00:44:02,644 AND IT IT WILL BE A FIT FOR 1260 00:44:02,644 --> 00:44:03,545 THEM. BECAUSE THEY DON'T KNOW 1261 00:44:03,545 --> 00:44:04,879 ENOUGH ABOUT THE JOB SO THEY 1262 00:44:04,879 --> 00:44:05,947 TEND NOT TO ACCEPT THOSE TYPES 1263 00:44:05,947 --> 00:44:10,118 OF JOBS THAT DON'T HAVE A LOT OF 1264 00:44:10,118 --> 00:44:12,354 DETAILS BUT THOSE THAT DO 1265 00:44:12,354 --> 00:44:13,955 INTERPRETERS GET A BETTER IDEA 1266 00:44:13,955 --> 00:44:15,824 OF WHAT THEY CAN ACCEPT SO THE 1267 00:44:15,824 --> 00:44:17,492 DETAILS YOU PROVIDE, THE 1268 00:44:17,492 --> 00:44:21,496 INFORMATION IS CRUCIAL TO 1269 00:44:21,496 --> 00:44:23,098 ENTICING INTERPRETERS TO GO. 1270 00:44:23,098 --> 00:44:27,402 IT'S A PARTNERSHIP IN THAT 1271 00:44:27,402 --> 00:44:27,636 REGARD. 1272 00:44:27,636 --> 00:44:31,172 >> BRAD: YOU SHOULD MAKE 1273 00:44:31,172 --> 00:44:32,374 REQUESTS IN ADVANCE. IT'S 1274 00:44:32,374 --> 00:44:33,975 BECOME VERY HARD IF YOU HAVE AN 1275 00:44:33,975 --> 00:44:36,611 ON CALL THAT IS A LOT EASIER TO 1276 00:44:36,611 --> 00:44:38,446 MANAGE. YOU CAN SEE I NEED AN 1277 00:44:38,446 --> 00:44:41,182 ON CALL FOR THE FORESEEABLE 1278 00:44:41,182 --> 00:44:42,550 FUTURE BUT LAST MEETINGS I 1279 00:44:42,550 --> 00:44:43,618 UNDERSTAND COME UP. WE CAN USE 1280 00:44:43,618 --> 00:44:46,254 THE ON CALLS WE HAVE AND IT MAY 1281 00:44:46,254 --> 00:44:48,123 NOT BE YOUR PREFERRED 1282 00:44:48,123 --> 00:44:48,790 INTERPRETER BUT WE WANT TO MAKE 1283 00:44:48,790 --> 00:44:50,058 SURE WE CAN FILL THE JOB. IF 1284 00:44:50,058 --> 00:44:53,061 YOU CAN, MAKE THE REQUESTS IN 1285 00:44:53,061 --> 00:44:53,695 ADVANCE. ESPECIALLY FOR ONSITE 1286 00:44:53,695 --> 00:44:54,596 REQUESTS. BECAUSE A LOT OF 1287 00:44:54,596 --> 00:44:56,464 THOSE ONSITE INTERPRETERS HAVE 1288 00:44:56,464 --> 00:44:58,033 ALREADY BOOKED THEIR TIME OUT 1289 00:44:58,033 --> 00:44:59,067 THREE MONTHS IN ADVANCE OR THEY 1290 00:44:59,067 --> 00:45:00,235 HAVE CONTRACTS WITH OTHER PLACES 1291 00:45:00,235 --> 00:45:01,703 OR THEY MAY EVEN BOOK OUT A YEAR 1292 00:45:01,703 --> 00:45:05,040 IN ADVANCE. SO IT'S NOT A 1293 00:45:05,040 --> 00:45:06,174 FOOLPROOF PLAN WE DO HAVE ISSUES 1294 00:45:06,174 --> 00:45:07,375 SOMETIMES BUT WE'RE TRYING TO 1295 00:45:07,375 --> 00:45:09,377 WORK TOGETHER ON SOME OF THESE 1296 00:45:09,377 --> 00:45:10,712 STRATEGIES TO MAYBE MAKE SURE 1297 00:45:10,712 --> 00:45:12,080 THAT WE CAN GET YOU EXACTLY WHAT 1298 00:45:12,080 --> 00:45:13,014 YOU'RE LOOKING FOR AND WHAT YOU 1299 00:45:13,014 --> 00:45:15,483 WANT. THAT'S THE GOAL 1300 00:45:15,483 --> 00:45:17,152 ULTIMATELY IS OUR GOAL. 1301 00:45:17,152 --> 00:45:23,558 >> CHRISTY: I WANT TO ADD MORE 1302 00:45:23,558 --> 00:45:25,193 ABOUT THE INFORMATION IN THE JOB 1303 00:45:25,193 --> 00:45:27,395 DETAILS. IF YOU HAVE MORE 1304 00:45:27,395 --> 00:45:28,596 INFORMATION, MAYBE AN AGENDA OR 1305 00:45:28,596 --> 00:45:29,898 TALKING POINTS WE WILL ASK FOR 1306 00:45:29,898 --> 00:45:31,966 IT BUT I SOMETIMES FEEL BAD IF 1307 00:45:31,966 --> 00:45:33,001 YOU WOULD GIVE US AS MUCH AS YOU 1308 00:45:33,001 --> 00:45:34,102 CAN IN THE BEGINNING THAT WOULD 1309 00:45:34,102 --> 00:45:35,570 EASE A LOT OF THE BACK AND FORTH 1310 00:45:35,570 --> 00:45:38,406 AND HAS TO HAPPEN LATER. WE CAN 1311 00:45:38,406 --> 00:45:39,107 ALWAYS ADD MORE OF COURSE BUT 1312 00:45:39,107 --> 00:45:40,709 ANYTHING YOU CAN GIVE US AS SOON 1313 00:45:40,709 --> 00:45:46,481 AS POSSIBLE HELPS US A LOT. I 1314 00:45:46,481 --> 00:45:49,017 SEE WE HAVE A QUESTION FROM THE 1315 00:45:49,017 --> 00:45:49,284 AUDIENCE. 1316 00:45:49,284 --> 00:45:51,986 >> AUDIENCE: I HAVE A QUESTION, 1317 00:45:51,986 --> 00:45:54,356 U SKED HAS SOME LIMITATIONS IN 1318 00:45:54,356 --> 00:45:56,057 WHAT YOU CAN PUT DOWN IF I HAVE 1319 00:45:56,057 --> 00:45:57,325 A TEAMS MEETING AND I NEED TO 1320 00:45:57,325 --> 00:45:59,294 GIVE YOU A LINK SOMETIMES I HAVE 1321 00:45:59,294 --> 00:46:03,331 TO SEND IT TO YOU IN AN E-MAIL. 1322 00:46:03,331 --> 00:46:05,467 I THINK U SKED COULD BE IMPROVED 1323 00:46:05,467 --> 00:46:06,935 IF WE COULD PUT THE LINK 1324 00:46:06,935 --> 00:46:09,270 DIRECTLY IN IT. IS THERE A WAY 1325 00:46:09,270 --> 00:46:09,571 TO DO THAT? 1326 00:46:09,571 --> 00:46:13,475 >> SHANA: YOU CAN. YOU CAN. 1327 00:46:13,475 --> 00:46:16,311 >> AUDIENCE: I PROPOSE AN IDEA, 1328 00:46:16,311 --> 00:46:18,646 IF YOU HAVE A LINK YOU CAN HAVE 1329 00:46:18,646 --> 00:46:19,848 MULTIPLE LINKS. IT WILL SAY 1330 00:46:19,848 --> 00:46:22,250 LINK ONE, LINK TWO. IF YOU HAVE 1331 00:46:22,250 --> 00:46:24,085 ONE MEETING 9-12 YOU CAN PUT 1332 00:46:24,085 --> 00:46:25,653 LINK ONE THERE AND IF YOU HAVE 1333 00:46:25,653 --> 00:46:27,722 ANOTHER MEETING 12-3 YOU CAN PUT 1334 00:46:27,722 --> 00:46:28,423 A SECOND LINK IN THE SECOND 1335 00:46:28,423 --> 00:46:30,925 POSITION. 1336 00:46:30,925 --> 00:46:32,827 >> SHANA: WE CAN DO THAT. WE'LL 1337 00:46:32,827 --> 00:46:34,162 MAKE NOTE OF THAT. 1338 00:46:34,162 --> 00:46:36,464 >> KAITLYN: ONE THING TO NOTE, 1339 00:46:36,464 --> 00:46:41,936 OF YOU SUBMIT A QUESTION, YOUR 1340 00:46:41,936 --> 00:46:42,904 VIEW IS LOCKED THAT'S WHY WE 1341 00:46:42,904 --> 00:46:45,140 HAVE TO ADD IT FOR YOU ON OUR 1342 00:46:45,140 --> 00:46:47,609 END. IF YOU ADD A LINK WHEN YOU 1343 00:46:47,609 --> 00:46:48,243 FILL OUT YOUR INITIAL REQUEST 1344 00:46:48,243 --> 00:46:49,544 THEN IT WILL BE THERE AND THEN 1345 00:46:49,544 --> 00:46:53,515 YOU CAN MAKE SURE THE LINK HAS 1346 00:46:53,515 --> 00:46:55,450 BEEN ADDED YOURSELF BUT IF YOU 1347 00:46:55,450 --> 00:46:58,853 ADD IT INTO THE SYSTEM AND 1348 00:46:58,853 --> 00:47:01,990 SUBMIT THEN WE HAVE TO ADD IT 1349 00:47:01,990 --> 00:47:05,427 FOR YOU. 1350 00:47:05,427 --> 00:47:06,628 >> AUDIENCE: I DO WANT TO ALSO 1351 00:47:06,628 --> 00:47:14,302 ADD. TO THE PREVIOUS COMMENT. 1352 00:47:14,302 --> 00:47:17,505 IN SOME WAYS THAT BURDEN REALLY 1353 00:47:17,505 --> 00:47:24,746 DOES PUT ME AS A DEAF PERSON 1354 00:47:24,746 --> 00:47:25,513 AU -- 1355 00:47:25,513 --> 00:47:28,383 PUTTING ALL OF THIS INFORMATION 1356 00:47:28,383 --> 00:47:32,454 INTO THE SYSTEM (I'M SORRY I'M 1357 00:47:32,454 --> 00:47:37,158 GETTING SOME CLARIFICATION HERE) 1358 00:47:37,158 --> 00:47:40,662 A LOT OF TIMES WE JUST ATTEND. 1359 00:47:40,662 --> 00:47:41,129 AND THE HOST HAS THAT 1360 00:47:41,129 --> 00:47:47,735 INFORMATION. SO NOW DO I HAVE 1361 00:47:47,735 --> 00:47:52,140 TO REACH OUT TO THE HE'S HOST? 1362 00:47:52,140 --> 00:47:53,741 SO IT BECOMES A THREE WAY STREET 1363 00:47:53,741 --> 00:47:54,375 HERE. 1364 00:47:54,375 --> 00:47:58,413 IN SOME WAYS I THINK THAT IT'S 1365 00:47:58,413 --> 00:48:00,348 BETTER TO EDUCATE THE NIH 1366 00:48:00,348 --> 00:48:05,119 COMMUNITY AND JUST SAYING THAT 1367 00:48:05,119 --> 00:48:06,421 BURDEN SHOULDN'T BE PUT ON US 1368 00:48:06,421 --> 00:48:07,589 BUT ON THE HOST THEMSELVES 1369 00:48:07,589 --> 00:48:09,657 INSTEAD OF ME BECAUSE I'M JUST 1370 00:48:09,657 --> 00:48:13,027 THE ATTENDEE. SO I JUST WOULD 1371 00:48:13,027 --> 00:48:14,762 LIKE TO PUT MORE COLLABORATIVE 1372 00:48:14,762 --> 00:48:18,733 IDEAS TOGETHER TO WORK WITH US. 1373 00:48:18,733 --> 00:48:21,503 AND HELP EDUCATE THE HEARING 1374 00:48:21,503 --> 00:48:24,639 PEOPLE AT NIH AND PUT THE BURDEN 1375 00:48:24,639 --> 00:48:27,609 ON THEM HOW TO ADD THE QUESTIONS 1376 00:48:27,609 --> 00:48:29,477 APPROPRIATELY TO WE CAN JUST 1377 00:48:29,477 --> 00:48:30,512 SHOW UP. 1378 00:48:30,512 --> 00:48:35,483 >> AUDIENCE: IN MY ROLE, I DO 1379 00:48:35,483 --> 00:48:38,720 HAVE DISABILITY ENGAGEMENT 1380 00:48:38,720 --> 00:48:41,122 COMMITTEE. AND, YOU KNOW, THIS 1381 00:48:41,122 --> 00:48:44,158 IS FOR PEOPLE WHO HAVE SERVICES, 1382 00:48:44,158 --> 00:48:46,227 NOT PEOPLE WHO ARE OUTSIDERS. 1383 00:48:46,227 --> 00:48:48,863 WHO WANT TO BE INVOLVED IN THAT 1384 00:48:48,863 --> 00:48:51,966 MEETING. OUR SUPERVISORS AND 1385 00:48:51,966 --> 00:48:53,401 THOSE WHO WORK WITH US, THEY 1386 00:48:53,401 --> 00:48:56,804 NEED TO HAVE AN UNDERSTAND OF 1387 00:48:56,804 --> 00:48:59,340 HOW TO DO THIS. SO THERE'S LESS 1388 00:48:59,340 --> 00:49:01,476 BURDEN ON THE DEAF PERSON AND 1389 00:49:01,476 --> 00:49:03,611 MORE BURDEN ON THE REQUESTER. 1390 00:49:03,611 --> 00:49:04,512 >> AUDIENCE: REMEMBER A LONG 1391 00:49:04,512 --> 00:49:06,581 TIME AGO WE HAD A WORKSHOP WITH 1392 00:49:06,581 --> 00:49:10,785 HOW TO EDUCATE THE HEARING 1393 00:49:10,785 --> 00:49:11,286 COMMUNITY? 1394 00:49:11,286 --> 00:49:13,488 >> BRAD: YES. TO ANSWER BOTH OF 1395 00:49:13,488 --> 00:49:14,622 YOUR POINTS, YOU'RE RIGHT AND 1396 00:49:14,622 --> 00:49:16,257 DAVID WAS JUST TALKING ABOUT A 1397 00:49:16,257 --> 00:49:18,159 WORKSHOP THAT WE HOSTED. YES, 1398 00:49:18,159 --> 00:49:20,161 WE CAN HOST WORKSHOPS AGAIN LIKE 1399 00:49:20,161 --> 00:49:21,496 THAT AND FOR THOSE OF YOU WHO 1400 00:49:21,496 --> 00:49:23,197 WEREN'T HERE IN THE PAST WE HAVE 1401 00:49:23,197 --> 00:49:25,199 HOSTED WORKSHOPS WHERE WE 1402 00:49:25,199 --> 00:49:26,067 ENCOURAGE PEOPLE TO ATTEND AND 1403 00:49:26,067 --> 00:49:27,635 WHAT YOU'RE TALKING ABOUT IN 1404 00:49:27,635 --> 00:49:30,638 YOUR FIRST COMMENT, DAVID, IT 1405 00:49:30,638 --> 00:49:32,907 SEEMED YOU WERE MAKING YOUR OWN 1406 00:49:32,907 --> 00:49:33,908 REQUEST FOR AN EVENT WHERE 1407 00:49:33,908 --> 00:49:36,644 ANOTHER PERSON WAS HOSTING IT. 1408 00:49:36,644 --> 00:49:40,315 AND THEY SHOULD BE RESPONSIBLE 1409 00:49:40,315 --> 00:49:42,283 SO TO BE CLEAR YOU'RE SAYING 1410 00:49:42,283 --> 00:49:44,452 IT'S A HASSLE. IT'S YOUR EVENT 1411 00:49:44,452 --> 00:49:45,453 WHY SHOULD YOU BE THE ONE DOING 1412 00:49:45,453 --> 00:49:48,056 THAT AND I TOTALLY AGREE WITH 1413 00:49:48,056 --> 00:49:50,425 THAT. I AGREE. I KNOW AS A 1414 00:49:50,425 --> 00:49:53,895 PERSON, A HUMAN, I WANT TO MAKE 1415 00:49:53,895 --> 00:49:54,862 SURE THAT EVERYTHING HAPPENS FOR 1416 00:49:54,862 --> 00:49:58,433 ME SO I TRY TO TAKE CARE OF 1417 00:49:58,433 --> 00:50:00,168 THINGS MYSELF BUT THE BURDEN 1418 00:50:00,168 --> 00:50:01,469 FALLS ON YOU AND THAT'S 1419 00:50:01,469 --> 00:50:05,039 SOMETHING THAT WE TOGETHER CAN 1420 00:50:05,039 --> 00:50:06,140 DO IN THE WORKSHOPS FOR THE 1421 00:50:06,140 --> 00:50:10,478 PEOPLE WHO ARE HEARING, WHO ARE 1422 00:50:10,478 --> 00:50:13,314 MAKING MORE REQUESTS THAT IT IS 1423 00:50:13,314 --> 00:50:17,285 YOUR RESPONSIBILITY. WE ARE THE 1424 00:50:17,285 --> 00:50:18,820 ONES WHO ARE GETTING THE 1425 00:50:18,820 --> 00:50:20,421 INTERPRETERS. WE ARE THE HOSTS. 1426 00:50:20,421 --> 00:50:22,657 WE NEED TO MAKE SURE THEY GET 1427 00:50:22,657 --> 00:50:24,092 THE SERVICES. WE CAN HOST THESE 1428 00:50:24,092 --> 00:50:27,829 WORKSHOP TO EDUCATE MANAGERS OR 1429 00:50:27,829 --> 00:50:30,264 ANYBODY REALLY. AND U SKED 1430 00:50:30,264 --> 00:50:31,699 DOESN'T CARE IF YOU'RE DEAF OR 1431 00:50:31,699 --> 00:50:32,233 HEARING. 1432 00:50:32,233 --> 00:50:33,468 IF YOU HAVE A PASSWORD, IF YOU 1433 00:50:33,468 --> 00:50:36,638 HAVE A USER NAME, YOU CAN GET 1434 00:50:36,638 --> 00:50:39,140 IN. NIH AS AN E-MAIL ADDRESS 1435 00:50:39,140 --> 00:50:41,142 THEY CAN USE. YOU CAN USE IT ON 1436 00:50:41,142 --> 00:50:42,644 YOUR OWN SO MAYBE THAT'S 1437 00:50:42,644 --> 00:50:47,048 SOMETHING WE CAN CONSIDER TO TRY 1438 00:50:47,048 --> 00:50:48,650 TO GET EDUCATION AT LARGE. 1439 00:50:48,650 --> 00:50:50,151 THOSE REQUESTING THE ANTES CAN 1440 00:50:50,151 --> 00:50:53,955 MAKE THOSE REQUESTS THEMSELVES. 1441 00:50:53,955 --> 00:50:55,423 MAYBE WE CAN GET THE QUESTIONS 1442 00:50:55,423 --> 00:51:00,628 DIRECTLY FROM THEM. YOU'RE JUST 1443 00:51:00,628 --> 00:51:02,897 AN ADATTENDEE. THAT SHOULDN'T 1444 00:51:02,897 --> 00:51:08,803 FALL TO YOU. WE CAN PUT THAT 1445 00:51:08,803 --> 00:51:12,306 DOWN AS A STRATEGY WE CAN WORK 1446 00:51:12,306 --> 00:51:16,944 WITH LINDA ONTO MAYBE OFFER AN 1447 00:51:16,944 --> 00:51:18,212 NIH-WIDE EDUCATION. I DON'T 1448 00:51:18,212 --> 00:51:22,216 KNOW WHAT THE DELIVERABLE WITH 1449 00:51:22,216 --> 00:51:23,785 ME. I THINK ALSO -- YOU SHOULD 1450 00:51:23,785 --> 00:51:24,786 ALLOW US TO DO THE WORK. TELL 1451 00:51:24,786 --> 00:51:27,455 US WHO THE PERSON IS. TELL US 1452 00:51:27,455 --> 00:51:28,856 WHO THE HOST IS AND ALLOW US TO 1453 00:51:28,856 --> 00:51:30,658 TAKE THE INITIATIVE TO CONTACT 1454 00:51:30,658 --> 00:51:31,859 THEM AND GET THE INFORMATION WE 1455 00:51:31,859 --> 00:51:33,194 NEED FROM THE INTERPRETERS 1456 00:51:33,194 --> 00:51:34,729 BECAUSE THAT'S WHAT OUR TEAM IS 1457 00:51:34,729 --> 00:51:35,596 HERE FOR ESPECIALLY PEOPLE 1458 00:51:35,596 --> 00:51:37,432 ONSITE LIKE AKEELAH AND KAITLYN. 1459 00:51:37,432 --> 00:51:39,500 THEY CAN DO ONSITE AND FIND THE 1460 00:51:39,500 --> 00:51:41,669 PEOPLE, FIND THE CONTACTS. 1461 00:51:41,669 --> 00:51:50,378 >> AKEELAH: U SKED HAS A TAB FOR 1462 00:51:50,378 --> 00:51:52,080 POC. SOMETIMES IT'S A COUPLE OF 1463 00:51:52,080 --> 00:51:53,014 PEOPLE AND I CONTACT BOTH OF 1464 00:51:53,014 --> 00:51:55,349 THEM AND ASK THEM FOR THE LINKS 1465 00:51:55,349 --> 00:51:56,918 DIRECTLY. BUT IF THERE'S NO POC 1466 00:51:56,918 --> 00:51:59,687 IN THAT FIELD THEN I DON'T HAVE 1467 00:51:59,687 --> 00:52:01,222 ANYONE TO CONTACT BESIDES YOU SO 1468 00:52:01,222 --> 00:52:02,824 KEEP THAT IN MIND AND ANOTHER 1469 00:52:02,824 --> 00:52:04,726 THING ABOUT THE LINKS, YOU CAN 1470 00:52:04,726 --> 00:52:05,993 SCHEDULE DETAILS. I'M SORRY, 1471 00:52:05,993 --> 00:52:07,628 YOU CAN PUT THE DETAILS OF WHAT 1472 00:52:07,628 --> 00:52:09,263 LINKS YOU WANT TO BE USED AT 1473 00:52:09,263 --> 00:52:12,667 WHAT TIME IN THE DETAILS SECTION 1474 00:52:12,667 --> 00:52:14,402 OF A U SKED REQUEST. IF I READ 1475 00:52:14,402 --> 00:52:16,804 THAT YOU HAVE SPECIFIC LINKS AT 1476 00:52:16,804 --> 00:52:18,106 SPECIFIC TIMES WILL INPUT THAT 1477 00:52:18,106 --> 00:52:21,509 INFORMATION INTO THE LINK FIELD. 1478 00:52:21,509 --> 00:52:25,346 IF YOU DO THAT PLEASE PUT THE 1479 00:52:25,346 --> 00:52:28,349 LINK INTO U SKED YOU MENTIONED 1480 00:52:28,349 --> 00:52:30,685 THAT I HAVE ISSUES GETTING TO 1481 00:52:30,685 --> 00:52:33,488 ACCESS TO THE LINKS IN U SKED IF 1482 00:52:33,488 --> 00:52:35,990 YOU FEEL LIKE YOU CAN'T ADD A 1483 00:52:35,990 --> 00:52:39,093 LINK WHEN YOU MAKE A REQUEST AND 1484 00:52:39,093 --> 00:52:40,795 THE SCHEDULING DETAIL NOTES THAT 1485 00:52:40,795 --> 00:52:42,430 IT'S A VIRTUAL MEETING AND PIT 1486 00:52:42,430 --> 00:52:44,398 THE LINK THERE AND TELL US IF 1487 00:52:44,398 --> 00:52:45,733 THE LINK ISN'T WORKING. 1488 00:52:45,733 --> 00:52:46,968 AND I MYSELF WILL PUT THE LINK 1489 00:52:46,968 --> 00:52:48,136 IN THERE SO THE INTERPRETERS CAN 1490 00:52:48,136 --> 00:52:48,903 SEE IT AND JOIN THE MEETING FROM 1491 00:52:48,903 --> 00:52:53,508 THE REQUEST. 1492 00:52:53,508 --> 00:52:59,914 >> OKAY. I WILL TRY THAT. 1493 00:52:59,914 --> 00:53:02,049 >> CHRISTY: I AM GLAD YOU SHARED 1494 00:53:02,049 --> 00:53:03,618 ABOUT THE REQUESTS. SOMETIMES 1495 00:53:03,618 --> 00:53:05,052 WE GET A REQUEST AND DON'T 1496 00:53:05,052 --> 00:53:07,288 REALIZE THAT PEOPLE ARE HOSTING 1497 00:53:07,288 --> 00:53:08,856 IT AND SOMETIMES WE DON'T HAVE 1498 00:53:08,856 --> 00:53:10,925 ANY CONFIRMED DEAF ATEN KEYS AND 1499 00:53:10,925 --> 00:53:13,060 THEN WE HAVE TO REQUEST THEM. 1500 00:53:13,060 --> 00:53:16,697 TO SEE IF PEOPLE ARE COMING. WE 1501 00:53:16,697 --> 00:53:21,502 DON'T WANT TO WASTE TWO 1502 00:53:21,502 --> 00:53:23,971 INTERPRETERS. WE CAN CHECK WITH 1503 00:53:23,971 --> 00:53:26,073 WITH YOU TO SEE IF YOU'RE GOING. 1504 00:53:26,073 --> 00:53:28,910 THAT DOES HELP US, THE ABILITY 1505 00:53:28,910 --> 00:53:33,481 TO INDICATE. IF YOU CAN CONFIRM 1506 00:53:33,481 --> 00:53:38,820 WITH US. I APPRECIATE THAT. 1507 00:53:38,820 --> 00:53:41,489 >> SPEAKING OF, SO, CLIENTS 1508 00:53:41,489 --> 00:53:44,058 ESPECIALLY IN LINDA'S OFFICE. 1509 00:53:44,058 --> 00:53:45,493 IF YOU HAVE ALREADY GOT 1510 00:53:45,493 --> 00:53:54,302 SOMETHING SET UP FOR EVERYBODY, 1511 00:53:54,302 --> 00:53:55,803 LIKE AN NIH-WIDE TOWN HALL LET'S 1512 00:53:55,803 --> 00:54:04,145 SAY. AND OF COURSE THERE'S 1513 00:54:04,145 --> 00:54:04,846 GOING TO BE SOME DEAF PEOPLE 1514 00:54:04,846 --> 00:54:08,616 THERE. IF IT'S AN NIH-WIDE TOWN 1515 00:54:08,616 --> 00:54:09,684 HALL TALKING ABOUT, YOU KNOW, 1516 00:54:09,684 --> 00:54:11,619 FIVE THOUSAND PEOPLE, THAT'S A 1517 00:54:11,619 --> 00:54:12,687 BIG EVENT. YOU KNOW, OF COURSE 1518 00:54:12,687 --> 00:54:16,457 THERE'S GOING TO BE DEAF PEOPLE 1519 00:54:16,457 --> 00:54:17,325 THERE. SOMEBODY'S GOING TO COME 1520 00:54:17,325 --> 00:54:18,993 WITH THEIR ON CALL INTERPRETER. 1521 00:54:18,993 --> 00:54:22,063 I OFTEN TIMES WILL SEE A LOT OF 1522 00:54:22,063 --> 00:54:24,899 PEOPLE SHOW UP WITH THEIR ON 1523 00:54:24,899 --> 00:54:27,168 CALLS BUT THEY DIDN'T MAKE THE 1524 00:54:27,168 --> 00:54:28,636 REQUEST HONESTLY I FEEL THERE 1525 00:54:28,636 --> 00:54:31,072 SHOULD BE THAT EXPECTATION FOR 1526 00:54:31,072 --> 00:54:33,741 THAT BIG EVENT TO HAVE SOMEBODY 1527 00:54:33,741 --> 00:54:36,244 THERE EVEN IF THE DEAF PEOPLE 1528 00:54:36,244 --> 00:54:39,180 NEVER REQUESTED AN INTERPRETER 1529 00:54:39,180 --> 00:54:48,990 THROUGH U SKED? 1530 00:54:48,990 --> 00:54:50,491 >> FOR EXAMPLE IN MY OFFICE WITH 1531 00:54:50,491 --> 00:54:52,593 THE EDI OFFICE WHICH IS THE 1532 00:54:52,593 --> 00:54:53,594 DIVERSITY AND INCLUSION ALL OF 1533 00:54:53,594 --> 00:54:55,296 THE EVENTS SHOULD HAVE AN 1534 00:54:55,296 --> 00:54:55,997 INTERPRETER, PERIOD, THAT'S PART 1535 00:54:55,997 --> 00:54:58,065 OF THE WORK THAT WE DO AND THERE 1536 00:54:58,065 --> 00:54:59,400 ARE SOME OTHER EVENTS THAT MIGHT 1537 00:54:59,400 --> 00:55:04,972 BE ON CAMPUS. WE MIGHT NOT 1538 00:55:04,972 --> 00:55:05,640 WAIT, THERE'S THE ACCOMMODATIONS 1539 00:55:05,640 --> 00:55:10,378 OR CAPTIONING. AND I DO 1540 00:55:10,378 --> 00:55:12,179 UNDERSTAND THAT BUT THERE NEEDS 1541 00:55:12,179 --> 00:55:14,882 TO BE A BALANCE. IF DEAF PEOPLE 1542 00:55:14,882 --> 00:55:16,217 MAKE THE REQUEST OR SOMEBODY WHO 1543 00:55:16,217 --> 00:55:21,489 KNOWS THE DEAF PERSON'S GOING TO 1544 00:55:21,489 --> 00:55:23,891 ATTEND OR YOU MIGHT THINK THERE 1545 00:55:23,891 --> 00:55:24,558 PROBABLY WILL BE A DEAF PERSON 1546 00:55:24,558 --> 00:55:26,727 THERE. THERE NEEDS TO BE A 1547 00:55:26,727 --> 00:55:26,961 BALANCE. 1548 00:55:26,961 --> 00:55:28,262 >> AKEELAH: I THINK IT'S 1549 00:55:28,262 --> 00:55:29,463 IMPORTANT TO REMEMBER THAT WE 1550 00:55:29,463 --> 00:55:30,698 HAVE PRIORITIES. SO THE FIRST 1551 00:55:30,698 --> 00:55:33,901 PRIORITY IS ALWAYS NIH PATIENTS, 1552 00:55:33,901 --> 00:55:36,304 EMERGENCIES, OR RESEARCH. SO 1553 00:55:36,304 --> 00:55:38,973 PATIENTS ARE ALWAYS FIRST THEN 1554 00:55:38,973 --> 00:55:40,775 NIH EMPLOYEES FOR MEETINGS OR 1555 00:55:40,775 --> 00:55:42,677 ONE-ON-ONES WITH THEIR TEAMS OR 1556 00:55:42,677 --> 00:55:45,479 SUPERVISORS, THAT'S SECOND AND 1557 00:55:45,479 --> 00:55:50,985 LAST IS GENERAL REQUESTS. WE 1558 00:55:50,985 --> 00:55:52,586 WILL LOOK INTO IT, IF IT'S A 1559 00:55:52,586 --> 00:55:54,922 RESEARCH EVENT WE WILL PUT TWO 1560 00:55:54,922 --> 00:55:57,491 INTERPRETERS ON ALL DAY. BUT 1561 00:55:57,491 --> 00:56:00,695 FOR LAST MINUTE REQUESTS THAT'S 1562 00:56:00,695 --> 00:56:06,467 GOING TO BE MORE SERIOUS. AND 1563 00:56:06,467 --> 00:56:08,169 THAT WILL BE FOR A PMAP AND IF 1564 00:56:08,169 --> 00:56:09,937 NOBODY IS AVAILABLE. THERE'S NO 1565 00:56:09,937 --> 00:56:11,839 INTERPRETER FOR A PMAP BUT WHY 1566 00:56:11,839 --> 00:56:13,474 WOULD WE PUT INTERPRETERS FOR A 1567 00:56:13,474 --> 00:56:14,742 BIG RESEARCH EVENT WHERE THERE'S 1568 00:56:14,742 --> 00:56:16,811 NO DEAF CONFIRMED? SO WE HAVE 1569 00:56:16,811 --> 00:56:18,713 TO BALANCE THOSE PRIORITIES AND 1570 00:56:18,713 --> 00:56:20,815 MAKE DETERMINATIONS ABOUT WHICH 1571 00:56:20,815 --> 00:56:23,951 NIH EMPLOYEE IS GOING TO GET AN 1572 00:56:23,951 --> 00:56:24,719 INTERPRETER AND THAT'S WHY 1573 00:56:24,719 --> 00:56:28,222 GENERAL AUDIENCE IS PRIORITIZED 1574 00:56:28,222 --> 00:56:28,422 LAST. 1575 00:56:28,422 --> 00:56:28,589 >>. 1576 00:56:28,589 --> 00:56:30,057 >> AUDIENCE: I KNOW THAT THERE 1577 00:56:30,057 --> 00:56:31,826 ARE SO MANY GENERAL AUDIENCE 1578 00:56:31,826 --> 00:56:34,762 EVENTS THAT DO OCCUR HERE AT NIH 1579 00:56:34,762 --> 00:56:37,498 AND WE IN OUR OFFICE, WE TRY TO 1580 00:56:37,498 --> 00:56:39,266 EDUCATE PEOPLE TO BE MORE 1581 00:56:39,266 --> 00:56:40,768 INCLUSIVE OF PEOPLE WITH 1582 00:56:40,768 --> 00:56:43,604 DISABILITIES, WE TRY TO EXPLAIN 1583 00:56:43,604 --> 00:56:45,339 THAT HAVING AN INTERPRETER AT 1584 00:56:45,339 --> 00:56:49,477 ALL OF THE EVENTS WOULD BE NICE 1585 00:56:49,477 --> 00:56:53,514 IN THEORY BUT I DO REALIZE THAT 1586 00:56:53,514 --> 00:56:55,149 YOU'RE TAKING AN INTERPRETER 1587 00:56:55,149 --> 00:56:56,650 FROM SOMEBODY ELSE WHO MIGHT 1588 00:56:56,650 --> 00:57:01,322 REALLY NEED IT NOR TO -- TO 1589 00:57:01,322 --> 00:57:02,556 FILL THAT AUDIENCE REQUEST. 1590 00:57:02,556 --> 00:57:03,924 THAT JUST EXPLAINING TO 1591 00:57:03,924 --> 00:57:05,493 EVERYBODY ON CAMPUS, WHO NEEDS 1592 00:57:05,493 --> 00:57:07,361 THE REQUEST WE NEED TO HAVE THE 1593 00:57:07,361 --> 00:57:10,631 NAMES OF THE INTERPRETERS. IS 1594 00:57:10,631 --> 00:57:11,665 THERE ANYONE CONFIRMED? IS IT 1595 00:57:11,665 --> 00:57:12,733 GENERAL AUDIENCE? IF IT'S 1596 00:57:12,733 --> 00:57:14,268 GENERAL AUDIENCE THEY WILL HAVE 1597 00:57:14,268 --> 00:57:15,002 AN INTERPRETER THERE. I 1598 00:57:15,002 --> 00:57:17,004 REMEMBER I WENT TO AN EVENT AND 1599 00:57:17,004 --> 00:57:18,672 I JUST WALKED BY AND I SAW THE 1600 00:57:18,672 --> 00:57:20,674 INTERPRETERS WERE JUST SITTING 1601 00:57:20,674 --> 00:57:22,376 THERE AND I CAME BACK IN IN 30 1602 00:57:22,376 --> 00:57:23,878 MINUTES AND THEY WERE SITTING 1603 00:57:23,878 --> 00:57:25,279 THERE AND SAY WE GO TO ALL OF 1604 00:57:25,279 --> 00:57:26,647 THESE EVENTS AND NOBODY SHOWS 1605 00:57:26,647 --> 00:57:30,718 UP. WHAT A WASTE OF RESOURCES. 1606 00:57:30,718 --> 00:57:33,320 AND I GET THAT, TRUST ME. I GET 1607 00:57:33,320 --> 00:57:35,022 IT BUT THERE HAS TO BE A BALANCE 1608 00:57:35,022 --> 00:57:38,392 FOR A BIG EVENT. WITH FIVE 1609 00:57:38,392 --> 00:57:42,730 THOUSAND PEOPLE, OR A 5K WALK OR 1610 00:57:42,730 --> 00:57:46,133 A CHARITY EVENT, THE CFC EVENT, 1611 00:57:46,133 --> 00:57:48,169 LIKE A BIG, BIG EVENT YOU KNOW 1612 00:57:48,169 --> 00:57:48,769 YOU'RE GOING TO HAVE TO HAVE 1613 00:57:48,769 --> 00:57:51,105 PEOPLE THERE. 1614 00:57:51,105 --> 00:57:53,407 >> KIRSTY: THE TOWN HALLS WE DO 1615 00:57:53,407 --> 00:57:56,644 ALWAYS PROVIDE INTERPRETERS FOR 1616 00:57:56,644 --> 00:57:57,478 THOSE. RIGHT? 1617 00:57:57,478 --> 00:58:00,714 >> AKEELAH: YES, FOR ORS AND 1618 00:58:00,714 --> 00:58:03,384 NIH-WIDE TOWN HALLS WE DO. 1619 00:58:03,384 --> 00:58:05,886 >> AND THE TAKE YOUR CHILD TO 1620 00:58:05,886 --> 00:58:08,055 WORKDAY. I CAME MYSELF THAT WAS 1621 00:58:08,055 --> 00:58:09,423 A GREAT TIME AND WE THOUGHT 1622 00:58:09,423 --> 00:58:10,558 MAYBE WE CAN PROVIDE 1623 00:58:10,558 --> 00:58:13,494 INTERPRETERS FOR THE WHOLE NIH 1624 00:58:13,494 --> 00:58:15,296 CAMPUS BUT THERE WERE SO MANY 1625 00:58:15,296 --> 00:58:16,363 BOOTHS THAT IT WASN'T POSSIBLE 1626 00:58:16,363 --> 00:58:17,631 SO WE HAD TO ASK CLIENTS 1627 00:58:17,631 --> 00:58:19,033 WHICH -- IF THEY WANTED 1628 00:58:19,033 --> 00:58:20,034 INTERPRETERS IN THAT SO THEY 1629 00:58:20,034 --> 00:58:21,836 COULD HAVE THEIR OWN PERSONAL 1630 00:58:21,836 --> 00:58:22,770 INTERPRETER SO YOU COULD GO TO 1631 00:58:22,770 --> 00:58:24,905 WHOEVER YOU WANTED INSTEAD OF 1632 00:58:24,905 --> 00:58:26,941 STATIONING THE INTERPRETERS AT 1633 00:58:26,941 --> 00:58:31,312 THE BOOTHS WE STATIONED THEM 1634 00:58:31,312 --> 00:58:41,622 WITH THE PEOPLE. 1635 00:58:47,695 --> 00:58:49,730 >> BRAD: WHERE DOES THAT FALL? 1636 00:58:49,730 --> 00:58:51,365 WE'RE ALWAYS GOING TO MISS SOME. 1637 00:58:51,365 --> 00:58:53,501 THAT'S THE INEVITABLE BUT I DO 1638 00:58:53,501 --> 00:58:56,670 AGREE. GOING BACK TO YOUR 1639 00:58:56,670 --> 00:58:57,738 CURRENT STATEMENT I PERSONALLY 1640 00:58:57,738 --> 00:59:00,374 BELIEVE THAT A DEAF PERSON, IT'S 1641 00:59:00,374 --> 00:59:02,209 NOT THEIR RESPONSIBILITY TO 1642 00:59:02,209 --> 00:59:05,246 ALWAYS ASK IF IT'S NOT THEIR 1643 00:59:05,246 --> 00:59:06,480 EVENT. I HAVE ALWAYS THOUGHT -- 1644 00:59:06,480 --> 00:59:08,682 THE OWNERSHIP IS ON THE HEARING 1645 00:59:08,682 --> 00:59:10,351 PERSON IF IT IS YOUR EVENT YOU 1646 00:59:10,351 --> 00:59:13,287 NEED TO MAKE THE REQUEST. I CAN 1647 00:59:13,287 --> 00:59:16,123 SAY, HEY, DO YOU MIND MAKING THE 1648 00:59:16,123 --> 00:59:16,624 QUESTION? MAYBE SOME 1649 00:59:16,624 --> 00:59:18,492 INFORMATION ON WHO TO CONTACT, 1650 00:59:18,492 --> 00:59:20,060 AN E-MAIL ADDRESS TO SEND THAT 1651 00:59:20,060 --> 00:59:21,629 TO. MAYBE THEY DON'T HAVE AN 1652 00:59:21,629 --> 00:59:23,631 ACCOUNT BECAUSE YOU MIGHT ASSUME 1653 00:59:23,631 --> 00:59:27,535 THAT A HEARING PERSON MIGHT NOT 1654 00:59:27,535 --> 00:59:28,802 HAVE A U SKED ACCOUNT AND WE'LL 1655 00:59:28,802 --> 00:59:30,638 ALWAYS FALL TO THE SIDE OF THEY 1656 00:59:30,638 --> 00:59:32,039 DON'T HAVE ONE BUT ONCE THEY 1657 00:59:32,039 --> 00:59:33,073 MAKE THAT REQUEST OUR TEAM CAN 1658 00:59:33,073 --> 00:59:35,943 WORK WITH THEM AND WORK THAT OUT 1659 00:59:35,943 --> 00:59:39,113 AND THEY CAN THEN LET US KNOW 1660 00:59:39,113 --> 00:59:41,282 AND ONCE YOU AS A DEAF CONSUMER 1661 00:59:41,282 --> 00:59:42,716 REACHES OUT TO ME YOU CAN SAY, 1662 00:59:42,716 --> 00:59:44,318 HEY, WE ALREADY GOT ONE AND YOU 1663 00:59:44,318 --> 00:59:45,686 DON'T HAVE TO BE INCLUDED IN 1664 00:59:45,686 --> 00:59:46,921 THAT. I CAN MAKE SURE WE GET 1665 00:59:46,921 --> 00:59:48,722 ALL THE PREP, THAT WE GOT ALL 1666 00:59:48,722 --> 00:59:53,594 THE INFORMATION NEEDED SO ALL 1667 00:59:53,594 --> 00:59:56,096 YOU CAN DO IS SHOW UP AND ENJOY 1668 00:59:56,096 --> 00:59:57,331 THE SHOW. IT'S NOT ALWAYS GOING 1669 00:59:57,331 --> 01:00:00,434 TO HAPPEN THAT WAY OF COURSE. 1670 01:00:00,434 --> 01:00:01,835 YOU MIGHT -- THERE MIGHT BE SOME 1671 01:00:01,835 --> 01:00:03,137 CONFUSION OR MAYBE THERE'S A 1672 01:00:03,137 --> 01:00:04,004 HEARING PERSON OUT THERE THAT 1673 01:00:04,004 --> 01:00:05,406 HAS NO IDEA OF WHAT THEY'RE 1674 01:00:05,406 --> 01:00:06,207 DOING AND HOW TO REQUEST BUT 1675 01:00:06,207 --> 01:00:08,409 LIKE AKEELAH MENTIONED, PUT A 1676 01:00:08,409 --> 01:00:10,144 POC IN THERE. IF YOU HAVE AN 1677 01:00:10,144 --> 01:00:11,912 E-MAIL ADDRESS OR WHO TO 1678 01:00:11,912 --> 01:00:15,049 CONTACT. I DIDN'T MENTION THIS 1679 01:00:15,049 --> 01:00:15,816 BY WE'VE GOT AKEELAH AND 1680 01:00:15,816 --> 01:00:17,451 KAITLYN, THEY ARE HERE, THAT'S 1681 01:00:17,451 --> 01:00:18,485 THEIR RESPONSIBILITY TO REACH 1682 01:00:18,485 --> 01:00:20,187 OUT TO MAKE SURE THEY COLLECT 1683 01:00:20,187 --> 01:00:21,388 ALL THE INFORMATION GOING BACK 1684 01:00:21,388 --> 01:00:24,291 AND FORTH UNDERSTANDING THE 1685 01:00:24,291 --> 01:00:28,762 NEEDS, THE SEATING, SIT, STAND, 1686 01:00:28,762 --> 01:00:29,930 WHATEVER IT MIGHT BE. WE WORK 1687 01:00:29,930 --> 01:00:33,267 ALL THOSE LOGISTICS OUT BEHIND 1688 01:00:33,267 --> 01:00:33,934 THE SCENES AND MAKE SURE 1689 01:00:33,934 --> 01:00:35,369 EVERYONE HAS ACCESS TO THE EVENT 1690 01:00:35,369 --> 01:00:36,737 AND ALL YOU HAVE TO DO IS SHOW 1691 01:00:36,737 --> 01:00:37,404 AND UP EVERYTHING IS SET AND UP 1692 01:00:37,404 --> 01:00:47,915 READY TO GO. WE HAVE A TEAM 1693 01:00:52,186 --> 01:00:53,487 HERE THAT'S HERE TO SERVICE YOU 1694 01:00:53,487 --> 01:00:55,556 AND SUPPORT YOU. AND TO BE YOUR 1695 01:00:55,556 --> 01:00:59,026 LOGISTICAL SUPPORT PEOPLE. I'M 1696 01:00:59,026 --> 01:00:59,660 ALSO, WITHIN REASON OF WHAT WE 1697 01:00:59,660 --> 01:01:05,199 CAN DO OF COURSE. 1698 01:01:05,199 --> 01:01:06,667 >> I DO ALSO WANT TO MENTION 1699 01:01:06,667 --> 01:01:10,070 THAT HERE AT ACCESS WE FOCUS ON 1700 01:01:10,070 --> 01:01:12,706 ACCESS. THAT'S OUR END GOAL. 1701 01:01:12,706 --> 01:01:15,776 QUALITY, GOOD ACCESS. BUT 1702 01:01:15,776 --> 01:01:17,645 SOMETIMES WE ARE STUCK. 2018, 1703 01:01:17,645 --> 01:01:19,380 NIH PASSED THAT POLICY THAT SAYS 1704 01:01:19,380 --> 01:01:20,447 THAT THERE ARE NO LONGER GENERAL 1705 01:01:20,447 --> 01:01:25,252 AUDIENCE REQUESTS. AND THERE 1706 01:01:25,252 --> 01:01:29,490 HAS TO BE AN EXCEPTION. 1707 01:01:29,490 --> 01:01:30,557 >> AUDIENCE: RIGHT. THAT'S WHAT 1708 01:01:30,557 --> 01:01:34,028 I'M SAYING, WE NEED TO FIGURE 1709 01:01:34,028 --> 01:01:35,562 OUT WITH ROZ OR WHOEVER OWNS 1710 01:01:35,562 --> 01:01:37,464 THIS POLICY NOW HOW TO BALANCE 1711 01:01:37,464 --> 01:01:38,632 THAT OUT BECAUSE THERE MIGHT BE 1712 01:01:38,632 --> 01:01:40,501 SOME THINGS THAT ARE NOT IN THAT 1713 01:01:40,501 --> 01:01:41,735 POLICY LIKE TOWN HALL MEETINGS 1714 01:01:41,735 --> 01:01:43,837 LIKE NIH-WIDE EVENTS MAYBE IT 1715 01:01:43,837 --> 01:01:45,272 DOESN'T SAY THAT ABOUT US. WE 1716 01:01:45,272 --> 01:01:47,441 CAN ALLOW FOR THOSE TYPES OF 1717 01:01:47,441 --> 01:01:48,642 EVENTS TO HAVE GENERAL AUDIENCE 1718 01:01:48,642 --> 01:01:50,110 REQUESTS. WE NEED TO FIGURE OUT 1719 01:01:50,110 --> 01:01:51,645 THE BEST WAY FOR GENERAL 1720 01:01:51,645 --> 01:01:54,014 AUDIENCE EVENTS TO GET SERVICES. 1721 01:01:54,014 --> 01:01:56,216 AND, YOU KNOW, THAT'S THE POLICY 1722 01:01:56,216 --> 01:01:56,850 WAS DRAWN UP FOR THAT REASON 1723 01:01:56,850 --> 01:01:58,852 BECAUSE OF RESOURCES. RESOURCES 1724 01:01:58,852 --> 01:02:00,421 WERE BEING PULLED FROM PEOPLE 1725 01:02:00,421 --> 01:02:01,922 THAT NEEDED THEM FOR THOSE 1726 01:02:01,922 --> 01:02:04,525 GENERAL AUDIENCE REQUESTS AND I 1727 01:02:04,525 --> 01:02:05,459 GET THAT. 1728 01:02:05,459 --> 01:02:10,197 >> RIGHT. AND THIS IS BRAD 1729 01:02:10,197 --> 01:02:12,900 TIMES HAVE CHANGED FROM 1730 01:02:12,900 --> 01:02:14,935 2018-2024. WE CAN TAKE A LOOK 1731 01:02:14,935 --> 01:02:17,204 AND ADJUST AND FIND THAT BALANCE 1732 01:02:17,204 --> 01:02:21,508 I AGREE ON THAT. 1733 01:02:21,508 --> 01:02:24,411 >> SHANA: I WONDER IF SOMEONE 1734 01:02:24,411 --> 01:02:26,547 CAN GIVE US A LIST OF THE MUST 1735 01:02:26,547 --> 01:02:28,782 HAVES. MAKE A LIST OF THOSE 1736 01:02:28,782 --> 01:02:31,251 THINGS AND WE WILL KNOW NO 1737 01:02:31,251 --> 01:02:33,487 QUESTIONS ASKED WE WILL HAVE AN 1738 01:02:33,487 --> 01:02:43,831 INTERPRETER THERE. 1739 01:02:53,574 --> 01:03:03,984 >> (SPEAKER FAR FROM MIC). 1740 01:03:41,455 --> 01:03:43,357 >> YOU'RE TALKING ABOUT 1741 01:03:43,357 --> 01:03:45,325 EXCEPTIONS FOR OD OR E DIRKS. 1742 01:03:45,325 --> 01:03:45,659 WHICH IS OD. 1743 01:03:45,659 --> 01:03:56,136 >> (SPEAKER FAR FROM MIC). 1744 01:03:59,039 --> 01:04:00,474 >> AUDIENCE: I THINK MAYBE 1745 01:04:00,474 --> 01:04:03,343 WITH -- IN THE FUTURE, WOULD IT 1746 01:04:03,343 --> 01:04:05,179 BE POSSIBLE TO -- WHEN WE GO -- 1747 01:04:05,179 --> 01:04:06,313 BACK IN THE OFFICE WE MIGHT 1748 01:04:06,313 --> 01:04:10,551 ADDRESS THAT CHALLENGE THEN. 1749 01:04:10,551 --> 01:04:13,487 >> BRAD: GREAT QUESTION. SO IN 1750 01:04:13,487 --> 01:04:16,356 ORDER TO ADDRESS THIS CHALLENGE, 1751 01:04:16,356 --> 01:04:17,758 TALKING ABOUT PAY, WE'RE GOING 1752 01:04:17,758 --> 01:04:19,626 TO BE BIDDING AT A HIGHER RATE. 1753 01:04:19,626 --> 01:04:21,462 WE HAVE TO. THERE'S NO OTHER 1754 01:04:21,462 --> 01:04:23,797 WAY AROUND IT. RIGHT NOW WE'RE 1755 01:04:23,797 --> 01:04:25,499 COMING OUT-OF-POCKET FOR 1756 01:04:25,499 --> 01:04:27,668 EVERYTHING. AND I ALSO THINK 1757 01:04:27,668 --> 01:04:29,503 THAT THIS BEING MORE OPEN TO BE 1758 01:04:29,503 --> 01:04:32,206 HONEST WITH YOU, BEING MORE OPEN 1759 01:04:32,206 --> 01:04:34,141 TO INTERNS NOT AS SEASONED 1760 01:04:34,141 --> 01:04:36,743 INTERPRETERS BUT HAVE SKILL AND 1761 01:04:36,743 --> 01:04:38,512 BEING MORE OPEN TO THAT. THAT 1762 01:04:38,512 --> 01:04:40,314 WILL OPEN UP MORE OF OUR -- YOUR 1763 01:04:40,314 --> 01:04:41,381 PREFERRED LIST. I KNOW THAT 1764 01:04:41,381 --> 01:04:42,683 THERE ARE A LOT OF DEAF PEOPLE 1765 01:04:42,683 --> 01:04:45,619 OUT THERE THAT SAY, NO, I HAVE 1766 01:04:45,619 --> 01:04:47,387 MY 3-5 PREFERRED INTERPRETERS 1767 01:04:47,387 --> 01:04:49,089 AND THAT'S IT. IT DOESN'T WORK 1768 01:04:49,089 --> 01:04:50,457 LIKE THAT ANYMORE. I UNDERSTAND 1769 01:04:50,457 --> 01:04:51,725 THAT THERE IS A BALANCE. YOU'VE 1770 01:04:51,725 --> 01:04:53,494 GOT YOUR PREFERRED FIVE BUT 1771 01:04:53,494 --> 01:04:55,829 MAYBE MAKE LIKE A, YOU KNOW, AN 1772 01:04:55,829 --> 01:04:57,498 A GROUP AND A B GROUP FOR ME 1773 01:04:57,498 --> 01:05:01,502 PERSONALLY AS A PERSON I HAVE MY 1774 01:05:01,502 --> 01:05:06,139 A 3-5 GROUP AND I HAVE MY SECOND 1775 01:05:06,139 --> 01:05:09,476 TIER, B GROUP TO HAVE THAT MORE 1776 01:05:09,476 --> 01:05:14,281 FLEX NIBILITY TO WORK WITH YOU. 1777 01:05:14,281 --> 01:05:15,682 JUST HAVING THAT SUGGESTION SOME 1778 01:05:15,682 --> 01:05:17,784 OF THOSE LITTLE THINGS TO BE 1779 01:05:17,784 --> 01:05:19,286 HONEST WITH YOU, HIRING SOMEBODY 1780 01:05:19,286 --> 01:05:22,489 TO COME IN AND BE A CHIEF 1781 01:05:22,489 --> 01:05:23,690 OFFICER ROLE AND ABLE TO WORK 1782 01:05:23,690 --> 01:05:25,859 WITH PEOPLE REALLY WORK WITH 1783 01:05:25,859 --> 01:05:27,427 INTERPRETERS TO UNDERSTAND WHAT 1784 01:05:27,427 --> 01:05:28,862 THE NEED IS THERE PERSONALLY I 1785 01:05:28,862 --> 01:05:30,731 THINK THAT WE NEED TO GET BACK 1786 01:05:30,731 --> 01:05:33,100 TO OUR ROOTS. I'M NOT SAYING 1787 01:05:33,100 --> 01:05:35,469 CHANGE PAY, CHANGE THIS, CHANGE 1788 01:05:35,469 --> 01:05:36,670 THAT, WHY ARE WE HERE? WE NEED 1789 01:05:36,670 --> 01:05:40,340 TO HAVE AN OPEN DISCUSSION. YOU 1790 01:05:40,340 --> 01:05:41,608 KNOW, THESE DAYS, EVERYBODY IS 1791 01:05:41,608 --> 01:05:43,744 BEHIND A COMPUTER SCREEN. 1792 01:05:43,744 --> 01:05:44,878 SITTING IN THEIR HOUSE. YOU 1793 01:05:44,878 --> 01:05:46,747 KNOW, I'M GOING TO SHOOT OFF 1794 01:05:46,747 --> 01:05:47,948 THIS E-MAIL AND I DON'T CARE 1795 01:05:47,948 --> 01:05:50,517 WHAT I SAY. WE GET E-MAILS. IF 1796 01:05:50,517 --> 01:05:51,852 I COULD SHOW YOU. I CAN 1797 01:05:51,852 --> 01:05:53,487 OBVIOUSLY BUT IF I CAN SHOW YOU 1798 01:05:53,487 --> 01:05:56,356 THE E-MAILS THAT WE GET EVERYDAY 1799 01:05:56,356 --> 01:05:58,592 IT IS RIDICULOUS. I MEAN SOME 1800 01:05:58,592 --> 01:06:01,261 ARE, YOU KNOW, LEGIT BUT THE 1801 01:06:01,261 --> 01:06:03,664 EXPECTATIONS RIGHT NOW IS TO 1802 01:06:03,664 --> 01:06:05,832 SAY, HEY, I WANT THIS, THIS, 1803 01:06:05,832 --> 01:06:07,834 THIS, THIS AND THIS, AND THIS 1804 01:06:07,834 --> 01:06:09,036 AND THIS. AND IT'S LIKE, WHAT? 1805 01:06:09,036 --> 01:06:13,473 HOW CAN WE DO THAT? BECAUSE 1806 01:06:13,473 --> 01:06:15,042 YOU'LL JUST SHOOT OFF THESE 1807 01:06:15,042 --> 01:06:16,977 E-MAILS HOPING THAT SOMEBODY IS 1808 01:06:16,977 --> 01:06:18,512 GOING TO BITE. IT'S LIKE 1809 01:06:18,512 --> 01:06:19,947 FISHING. YOU KNOW. YOU THROW A 1810 01:06:19,947 --> 01:06:22,015 LINE OUT AND YOU HOPE A FISH 1811 01:06:22,015 --> 01:06:24,685 BITES AND IT IF A COMPANY BITES, 1812 01:06:24,685 --> 01:06:28,522 HEY SH, I'M GOOD BUT WE NEED TOT 1813 01:06:28,522 --> 01:06:30,657 BACK TO OUR ROOTS WHICH IS THE 1814 01:06:30,657 --> 01:06:33,126 HEART OF WHY WE'RE HERE I MEAN 1815 01:06:33,126 --> 01:06:34,928 PAY -- ALL PAY HAS TO BE LOOKED 1816 01:06:34,928 --> 01:06:37,197 AT AS WELL BUT AS A WHOLE WHY 1817 01:06:37,197 --> 01:06:41,001 ARE WE HERE AND I THINK WE PLAN 1818 01:06:41,001 --> 01:06:42,736 ON GETTING BACK TO THAT A LITTLE 1819 01:06:42,736 --> 01:06:44,838 BIT. OVER TIME THAT WILL WORK 1820 01:06:44,838 --> 01:06:47,074 OUT ITS OWN KINKS AND FIXES AND 1821 01:06:47,074 --> 01:06:51,912 BUMPS ALONG THE ROAD BUT I THINK 1822 01:06:51,912 --> 01:06:53,480 THOSE LITTLE FIXES IS NOT GOING 1823 01:06:53,480 --> 01:06:55,616 TO GO ANYWHERE. I KNOW ONSITE 1824 01:06:55,616 --> 01:06:56,249 THERE IS THAT NEED BUT THERE ARE 1825 01:06:56,249 --> 01:06:58,518 SOME JOBS IF YOU'RE IN THE 1826 01:06:58,518 --> 01:07:00,120 OFFICE AND MAYBE SOME OF THOSE 1827 01:07:00,120 --> 01:07:00,787 JOBS IN THE OFFICE YOU CAN GET 1828 01:07:00,787 --> 01:07:03,523 SOMEONE VIRTUALLY TO CONNECT 1829 01:07:03,523 --> 01:07:06,093 WITH YOU MAYBE THAT MIGHT BE A 1830 01:07:06,093 --> 01:07:07,227 BETTER OPTION. I KNOW IF YOU'RE 1831 01:07:07,227 --> 01:07:09,062 ONSITE THE BEST OPTION IS TO 1832 01:07:09,062 --> 01:07:11,598 HAVE AN ONSITE INTERPRETER OF 1833 01:07:11,598 --> 01:07:12,432 COURSE BUT IN ORDER TO JUST 1834 01:07:12,432 --> 01:07:14,801 TRYING TO THINK OF OPTIONS AND 1835 01:07:14,801 --> 01:07:16,269 WAYS TO SUPPORT, IF YOU'RE 1836 01:07:16,269 --> 01:07:16,903 SITTING IN THE OFFICE AND YOU 1837 01:07:16,903 --> 01:07:18,905 HAVE A MEETING THAT YOU'RE 1838 01:07:18,905 --> 01:07:20,407 CALLING INTO, MAYBE IT'S 1839 01:07:20,407 --> 01:07:22,275 POSSIBLE TO HAVE A VIRTUAL 1840 01:07:22,275 --> 01:07:23,677 INTERPRETER EVEN THOUGH YOU'RE 1841 01:07:23,677 --> 01:07:25,178 ONSITE JUST THINKING OF A WAY TO 1842 01:07:25,178 --> 01:07:28,482 WORK TOGETHER AND COME TOGETHER. 1843 01:07:28,482 --> 01:07:30,617 THERE'S NO MAGIC PILL WHERE I 1844 01:07:30,617 --> 01:07:33,253 CAN SAY, YOU'RE GOOD, 100% 1845 01:07:33,253 --> 01:07:34,354 SATISFIED BUT HOW CAN WE WORK 1846 01:07:34,354 --> 01:07:36,390 TOGETHER TO MAKE THIS HAPPEN AND 1847 01:07:36,390 --> 01:07:38,225 I THINK OVER THE NEXT 1-2 YEARS 1848 01:07:38,225 --> 01:07:40,827 YOU'LL START TO SEE AND FEEL 1849 01:07:40,827 --> 01:07:42,229 THOSE CHANGES. BECAUSE WHEN 1850 01:07:42,229 --> 01:07:44,765 PEOPLE START GOING BACK ONSITE, 1851 01:07:44,765 --> 01:07:46,566 I MEAN FOR OUR COMPANY, WE'VE 1852 01:07:46,566 --> 01:07:49,870 GOT OVER 120,000 HOURS NOW OR 1853 01:07:49,870 --> 01:07:51,071 WHATEVER THE CASE MAY BE OF 1854 01:07:51,071 --> 01:07:52,606 SERVICE HOURS SO A COMPANY, 1855 01:07:52,606 --> 01:07:53,840 WE'VE GOT ALL THESE SERVICES TO 1856 01:07:53,840 --> 01:07:54,775 FILL. WHAT WAS MY POINT? 1857 01:07:54,775 --> 01:07:59,446 ONSITE AND VIRTUAL. SO THE 1858 01:07:59,446 --> 01:08:01,882 PERCENTAGE IS THERE. AFTER 1859 01:08:01,882 --> 01:08:03,617 COVID. PEOPLE ARE STILL WANTING 1860 01:08:03,617 --> 01:08:05,318 TO STAY HOME. BUT WHEN PEOPLE 1861 01:08:05,318 --> 01:08:09,289 START TO GO BACK TO WORK IN THE 1862 01:08:09,289 --> 01:08:12,125 OFFICE, WHEN THE TIDE CHANGES, 1863 01:08:12,125 --> 01:08:15,962 LET'S SAY, THE 70/30 RULE. 1864 01:08:15,962 --> 01:08:18,398 RIGHT NOW WE'RE VIRTUAL 70, 1865 01:08:18,398 --> 01:08:22,035 ONSITE 30. SOMETIMES 75. 35 1866 01:08:22,035 --> 01:08:29,276 BUT IT'S STILL 67% VIRTUAL. 1867 01:08:29,276 --> 01:08:30,777 IT'S PRETTY MUCH THE SAME EACH 1868 01:08:30,777 --> 01:08:32,446 THOUGH PEOPLE HAVE STARTED TO GO 1869 01:08:32,446 --> 01:08:34,081 BACK ONSITE. NOW WE'VE GOT THAT 1870 01:08:34,081 --> 01:08:36,783 HYBRID APPROACH AND SO THERE'S 1871 01:08:36,783 --> 01:08:39,219 VARIATION IN THAT BUT HERE AT 1872 01:08:39,219 --> 01:08:41,221 NIH IS A BIT UNIQUE BECAUSE 1873 01:08:41,221 --> 01:08:43,090 THERE'S LABS, YOU'VE GOT ALL 1874 01:08:43,090 --> 01:08:45,425 SORTS OF DEPARTMENTS THAT SAY 1875 01:08:45,425 --> 01:08:46,093 YOU CANNOT WORK FROM HOME. 1876 01:08:46,093 --> 01:08:47,527 YOU'VE GOT TO WORK IN THE LAB OR 1877 01:08:47,527 --> 01:08:48,795 COME INTO THE CLINICAL CENTER SO 1878 01:08:48,795 --> 01:08:50,530 I DO UNDERSTAND THAT THERE ARE 1879 01:08:50,530 --> 01:08:52,165 SOME UNIQUE OPPORTUNITIES HERE 1880 01:08:52,165 --> 01:08:54,101 AT NIH BUT THE NUMBERS ARE 1881 01:08:54,101 --> 01:09:00,073 PRETTY MUCH THE SAME FROM 3-4 1882 01:09:00,073 --> 01:09:05,479 YEARS AGO, SORRY, 2-3 TO TODAY 1883 01:09:05,479 --> 01:09:06,780 THOSE ARE THE SAME. THE NUMBERS 1884 01:09:06,780 --> 01:09:08,548 ARE THE SAME. IS THAT GOING TO 1885 01:09:08,548 --> 01:09:09,716 DRASTICALLY CHANGE? I DON'T 1886 01:09:09,716 --> 01:09:11,251 KNOW. I FEEL LIKE LAST YEAR I 1887 01:09:11,251 --> 01:09:12,519 THOUGHT WE WERE GOING TO SEE 1888 01:09:12,519 --> 01:09:13,887 THAT TIDE CHANGE AND WE WERE 1889 01:09:13,887 --> 01:09:16,022 GOING TO BE ONSITE BUT THE 1890 01:09:16,022 --> 01:09:16,590 PERCENTAGES THAT WE'VE BEEN 1891 01:09:16,590 --> 01:09:19,659 SEEING AND THOSE NUMBERS ARE 1892 01:09:19,659 --> 01:09:23,363 STAYED THE SAME. 1893 01:09:23,363 --> 01:09:24,798 >> ARE YOU SEEING RESISTANCE 1894 01:09:24,798 --> 01:09:28,068 FROM INTERPRETERS WHO ARE 1895 01:09:28,068 --> 01:09:29,569 WILLING TO CHANGE? 1896 01:09:29,569 --> 01:09:31,805 >> BRAD: MY ANSWER IS YES. IN 1897 01:09:31,805 --> 01:09:34,007 TERMS OF GOING ONSITE? YES. 1898 01:09:34,007 --> 01:09:36,076 100%. I CANNOT TELL YOU HOW 1899 01:09:36,076 --> 01:09:37,210 MANY INTERPRETERS I'VE SEEN ALL 1900 01:09:37,210 --> 01:09:39,312 OF THESE E-MAILS. AND THERE ARE 1901 01:09:39,312 --> 01:09:40,914 SOME INTERPRETERS WHO WORK WITH 1902 01:09:40,914 --> 01:09:42,916 US FIVE DAYS A WEEK ALL 1903 01:09:42,916 --> 01:09:44,985 YEAR-ROUND AND THEY SAY, I LOVE 1904 01:09:44,985 --> 01:09:47,854 ACCESS. I LOVE IT AND THEN WE 1905 01:09:47,854 --> 01:09:49,656 SAY, HEY WE NEED YOU TO GO 1906 01:09:49,656 --> 01:09:50,991 ONSITE AND THEN THOSE START TO 1907 01:09:50,991 --> 01:09:52,159 SAY, I'M GOING TO START WORKING 1908 01:09:52,159 --> 01:09:54,795 WITH OTHER AGENCIES. BECAUSE WE 1909 01:09:54,795 --> 01:09:56,263 WOULD LIMIT THEIR NUMBERS OF 1910 01:09:56,263 --> 01:09:58,632 DAYS FOR VIRTUAL WORK TO ONSITE. 1911 01:09:58,632 --> 01:10:00,100 WE WOULD. LIKE WE COULD SAY, 1912 01:10:00,100 --> 01:10:01,902 HEY, WE NEED YOU ONSITE ONE DAY 1913 01:10:01,902 --> 01:10:05,438 A WEEK WE'VE GOT THAT NEED AND 1914 01:10:05,438 --> 01:10:07,741 THEY'LL NOT WANT TO. THEY THEN 1915 01:10:07,741 --> 01:10:09,075 WILL REALIZE OH, THEY CAN DO TWO 1916 01:10:09,075 --> 01:10:14,181 DAYS VIRTUAL WITH ACCESS AND, 1917 01:10:14,181 --> 01:10:14,981 YOU KNOW FIND ANOTHER COMPANY 1918 01:10:14,981 --> 01:10:17,250 OUT THERE THAT HAS OTHER VIRTUAL 1919 01:10:17,250 --> 01:10:18,785 WORK BECAUSE THEY'LL GIVE IT TO 1920 01:10:18,785 --> 01:10:20,387 THEM. THEY'LL GET ONE DAY WITH 1921 01:10:20,387 --> 01:10:21,988 THIS AGENCY, ONE DAY OF VIRTUAL 1922 01:10:21,988 --> 01:10:24,090 WORK WITH ANOTHER AGENCY SO THEN 1923 01:10:24,090 --> 01:10:25,525 I'M FULL-TIME VIRTUAL WORKING 1924 01:10:25,525 --> 01:10:27,093 WITH THREE DIFFERENT AGENCIES, 1925 01:10:27,093 --> 01:10:28,962 FIVE DIFFERENT AGENCIES ALL WEEK 1926 01:10:28,962 --> 01:10:31,832 LONG I NEVER HAVE TO GO ONSITE 1927 01:10:31,832 --> 01:10:34,367 AT ALL. INTERPRETERS ARE ABLE 1928 01:10:34,367 --> 01:10:36,169 TO PICK AND CHOOSE WHAT VIRTUAL 1929 01:10:36,169 --> 01:10:38,205 WORK THEY WANT AND FILL THEIR 1930 01:10:38,205 --> 01:10:41,474 DAYS. THEIR NUMBER ONE 1931 01:10:41,474 --> 01:10:44,077 PREFERENCE IS HEY, THIS IS 1932 01:10:44,077 --> 01:10:46,813 VIRTUAL. YOU CAN WEAR YOUR PJS 1933 01:10:46,813 --> 01:10:49,482 ON BOTTOM, I DON'T HAVE TO GET 1934 01:10:49,482 --> 01:10:52,118 IN THE CAR, PAY FOR GAS, EAT 1935 01:10:52,118 --> 01:10:53,920 LUNCH OUT. IF THERE'S AN IN 1936 01:10:53,920 --> 01:10:57,457 VIRTUAL I CAN DO SOME LAUNDRY. 1937 01:10:57,457 --> 01:10:58,124 WHATEVER THE CASE IS, BUT THERE 1938 01:10:58,124 --> 01:11:00,594 ARE FACTORS THAT MAKE LIFE 1939 01:11:00,594 --> 01:11:02,062 EASIER. IT MAKES IT EASIER WHEN 1940 01:11:02,062 --> 01:11:03,763 YOU WORK FROM HOME AND THAT IS A 1941 01:11:03,763 --> 01:11:05,498 CHALLENGE. I DO SEE THAT. 1942 01:11:05,498 --> 01:11:09,469 >> SHANA: THAT APPLIES TO US AS 1943 01:11:09,469 --> 01:11:11,004 WELL. I WOULD LIKE TO STAY HOME 1944 01:11:11,004 --> 01:11:12,439 SO HAVING TO CONVINCE THEM AND 1945 01:11:12,439 --> 01:11:14,574 FORCE THEM WHEN ON A DAILY BASIS 1946 01:11:14,574 --> 01:11:16,810 WE DO THE SCHEDULING TEAM SAYS, 1947 01:11:16,810 --> 01:11:18,044 PLEASE, BUT INTERPRETERS WILL 1948 01:11:18,044 --> 01:11:20,814 SAY GIVE ME FIVE BUCKS MORE AN 1949 01:11:20,814 --> 01:11:22,549 HOUR OR GIVE ME AN HOUR MORE. 1950 01:11:22,549 --> 01:11:25,252 PAY FOR TRAVEL, WHATEVER IT IS. 1951 01:11:25,252 --> 01:11:27,487 >> KIRSTY: WE ARE ACTIVELY 1952 01:11:27,487 --> 01:11:28,989 RECRUITING EVERYDAY. WE ARE 1953 01:11:28,989 --> 01:11:31,024 LOOKING FOR MORE INTERPRETERS 1954 01:11:31,024 --> 01:11:33,360 ACTUALLY TWO YESTERDAY WE HAD 1955 01:11:33,360 --> 01:11:36,363 TWO NEW ONES. THEY ARE VIRTUAL 1956 01:11:36,363 --> 01:11:38,531 BUT ONE IS CONSIDERING MOVING TO 1957 01:11:38,531 --> 01:11:42,736 THE AREA. WE ARE ACTIVELY LO 1958 01:11:42,736 --> 01:11:45,138 RECRUITING ON A DAILY BASIS. WE 1959 01:11:45,138 --> 01:11:46,006 HAVE TWO MORE FROM VIRGINIA. WE 1960 01:11:46,006 --> 01:11:48,174 HAVE A COUPLE FROM BALTIMORE 1961 01:11:48,174 --> 01:11:50,210 THAT ARE TRYING TO START SOON SO 1962 01:11:50,210 --> 01:11:51,611 WE ARE REALLY ALWAYS LOOKING 1963 01:11:51,611 --> 01:11:53,046 IT'S NOT LIKE WE ARE PUTTING OUR 1964 01:11:53,046 --> 01:11:55,048 HANDS UP IN THE AIR AND SAYING 1965 01:11:55,048 --> 01:11:57,484 CAN'T DO IT. WHEN WE HAVE THOSE 1966 01:11:57,484 --> 01:11:59,686 SEASONED INTERPRETERS RETIRE AND 1967 01:11:59,686 --> 01:12:03,423 MOVE ON WE ARE TRYING TO REPLACE 1968 01:12:03,423 --> 01:12:04,157 THEM. 1969 01:12:04,157 --> 01:12:13,967 >> AUDIENCE: I HAVE A QUESTION. 1970 01:12:13,967 --> 01:12:16,536 GOING BACK TO THE BALANCING ACT 1971 01:12:16,536 --> 01:12:17,370 I UNDERSTAND THE SHORTAGE OF 1972 01:12:17,370 --> 01:12:19,139 INTERPRETERS IT CAN BE A 1973 01:12:19,139 --> 01:12:20,874 CHALLENGE. GOING BACK TO YOUR 1974 01:12:20,874 --> 01:12:22,175 GENERAL AUDIENCE VERSUS PMAP AT 1975 01:12:22,175 --> 01:12:23,677 THE LAST MINUTE YOU DO HAVE A 1976 01:12:23,677 --> 01:12:25,478 POLICY TO TRY TO FILL REQUESTS 1977 01:12:25,478 --> 01:12:27,247 IF IT'S AN EMERGENCY IT GOES 1978 01:12:27,247 --> 01:12:29,316 BOTH WAYS WHAT IF IN THE GENERAL 1979 01:12:29,316 --> 01:12:31,151 AUDIENCE REQUEST A DEAF CUSTOMER 1980 01:12:31,151 --> 01:12:32,485 SHOWS UP TEN MINUTES LATE? THIS 1981 01:12:32,485 --> 01:12:35,155 IS WHY I ADVOCATE FOR HAVING 1982 01:12:35,155 --> 01:12:36,022 INTERPRETERS ON GENERAL AUDIENCE 1983 01:12:36,022 --> 01:12:44,631 JOBS TO BE THERE, PERIOD. 1984 01:12:44,631 --> 01:12:48,835 >> BRAD: OH -- AKEELAH -- 1985 01:12:48,835 --> 01:12:52,272 >> AKEELAH: WE DO COVER GENERAL 1986 01:12:52,272 --> 01:12:52,872 AUDIENCE QUESTIONS BUT THAT'S 1987 01:12:52,872 --> 01:12:55,408 THE LAST PRIORITY. THE FIRST IS 1988 01:12:55,408 --> 01:12:57,277 THOSE EMPLOYEE MEETINGS. 1989 01:12:57,277 --> 01:12:59,312 SUPERVISORS, THOSE ONE-ON-ONES, 1990 01:12:59,312 --> 01:13:01,681 THOSE PMAPS, THOSE ACTUAL 1991 01:13:01,681 --> 01:13:05,485 WORKING MEETINGS. WE DO COVER 1992 01:13:05,485 --> 01:13:07,954 GENERAL AUDIENCE BUT IT'S MORE 1993 01:13:07,954 --> 01:13:09,289 RARE IF SOMEONE SUBMITS A 1994 01:13:09,289 --> 01:13:11,691 QUESTION WE CALL THEM AND SAY 1995 01:13:11,691 --> 01:13:14,094 THIS IS A SPECIALIZED EVENT 1996 01:13:14,094 --> 01:13:20,800 MAKING SURE. DON'T I DON'T 1997 01:13:20,800 --> 01:13:23,336 WANT TO SEND SOMEONE FROM 1998 01:13:23,336 --> 01:13:23,570 OPTICS. 1999 01:13:23,570 --> 01:13:24,437 WE MIGHT WORK WITH ONE PERSON 2000 01:13:24,437 --> 01:13:26,039 AND NOT TAKE AN AUTOMATIC. WE 2001 01:13:26,039 --> 01:13:27,407 MIGHT COVER A GENERAL AUDIENCE, 2002 01:13:27,407 --> 01:13:29,509 YES, BUT IT'S NOT OUR FIRST AND 2003 01:13:29,509 --> 01:13:33,513 TOP PRIORITY. 2004 01:13:33,513 --> 01:13:35,648 >> BRAD: CORRECT BUT I DO WANT 2005 01:13:35,648 --> 01:13:36,649 TO ADD TO THAT, REMEMBER WE 2006 01:13:36,649 --> 01:13:40,053 DON'T MAKE THE POLICIES. WE 2007 01:13:40,053 --> 01:13:42,956 HAVE TO ADHERE FROM THE POLICIES 2008 01:13:42,956 --> 01:13:44,791 FROM THE PROGRAM OFFICE WE WORK 2009 01:13:44,791 --> 01:13:46,826 WITH EDI OR WITH ALL OF THE 2010 01:13:46,826 --> 01:13:48,928 GROUPS AT NIH WHO SET UP THOSE 2011 01:13:48,928 --> 01:13:51,865 POLICIES AND PROCEDURES. ACCESS 2012 01:13:51,865 --> 01:13:53,500 DOES NOT SET ANY POLICIES. WE 2013 01:13:53,500 --> 01:13:56,036 ARE NOT ANY OF THOSE PEOPLE 2014 01:13:56,036 --> 01:13:57,504 INVOLVED WE JUST ADHERE TO THEM 2015 01:13:57,504 --> 01:14:00,573 SO IF SOMEONE ASKS FOR OUR 2016 01:14:00,573 --> 01:14:01,741 GUIDANCE OR OPINION WE ARE 2017 01:14:01,741 --> 01:14:03,743 WILLING TO SUPPORT IN THAT ARENA 2018 01:14:03,743 --> 01:14:05,478 BUT WE HAVE NO INVOLVEMENT IN 2019 01:14:05,478 --> 01:14:07,347 THAT POLICY PROCEDURE. 2020 01:14:07,347 --> 01:14:09,149 >> CELINE: I HAVE A FEW THOUGHT 2021 01:14:09,149 --> 01:14:11,851 TO SHARE I HAVE TO ADMIT. 2022 01:14:11,851 --> 01:14:13,286 FIRST, I UNDERSTAND THAT YOU'RE 2023 01:14:13,286 --> 01:14:14,287 ENCOURAGING PEOPLE TO DO MORE 2024 01:14:14,287 --> 01:14:16,256 VIRTUAL REQUESTS BUT I ADMIT THE 2025 01:14:16,256 --> 01:14:17,290 QUALITY OF THE INTERPRETERS THAT 2026 01:14:17,290 --> 01:14:19,692 I KEEP GETTING IS NOT THAT GREAT 2027 01:14:19,692 --> 01:14:21,494 LIKE THIS MORNING, FOR EXAMPLE, 2028 01:14:21,494 --> 01:14:23,129 I'LL LET YOU KNOW WHILE YOU'RE 2029 01:14:23,129 --> 01:14:24,831 HERE I HAD MY PREFERRED 2030 01:14:24,831 --> 01:14:26,633 INTERPRETERS ON MY LIST BUT, YOU 2031 01:14:26,633 --> 01:14:28,501 KNOW, SOME OF THE MEETINGS I HAD 2032 01:14:28,501 --> 01:14:30,603 STRENGTH THE PREFERRED 2033 01:14:30,603 --> 01:14:33,039 INTERPRETERS ON THEM BUT LET ME 2034 01:14:33,039 --> 01:14:37,477 GO BACK. SO I AM NOW BACK 2035 01:14:37,477 --> 01:14:38,778 IN-PERSON ONSITE ON CAMPUS MORE 2036 01:14:38,778 --> 01:14:40,980 AND WEDNESDAYS ARE IMPORTANT 2037 01:14:40,980 --> 01:14:42,015 BECAUSE MY WHOLE TEAM IS 2038 01:14:42,015 --> 01:14:45,385 REQUIRED TO GO ONSITE AND I KEEP 2039 01:14:45,385 --> 01:14:46,319 GETTING INTERPRETERS WHO ARE NOT 2040 01:14:46,319 --> 01:14:49,489 THE BEST OR INTERNS. AND I 2041 01:14:49,489 --> 01:14:50,423 UNDERSTAND THAT INTERNS -- AND I 2042 01:14:50,423 --> 01:14:53,359 AGREE WITH WHAT YOU SAID. THEY 2043 01:14:53,359 --> 01:14:54,794 DESERVE THE EXPERIENCE 2044 01:14:54,794 --> 01:14:56,729 OPPORTUNITY BUT WHEN MY BRANCH 2045 01:14:56,729 --> 01:14:57,764 DIRECTOR IS THERE AND GETTING AN 2046 01:14:57,764 --> 01:14:59,365 INTERN THAT DOESN'T MAKE SENSE 2047 01:14:59,365 --> 01:15:02,001 TO ME IT DOESN'T MATCH WHAT HE 2048 01:15:02,001 --> 01:15:04,204 NEEDS. HE NEEDS HIGH GOOD 2049 01:15:04,204 --> 01:15:05,138 QUALITY INTERPRETERS LIKE DO I 2050 01:15:05,138 --> 01:15:08,741 AND I KNOW BOTH OF US HAVE OUR 2051 01:15:08,741 --> 01:15:09,709 OWN PREFERENCES. I PREFER 2052 01:15:09,709 --> 01:15:11,611 SOMEONE WHO USES ASL WHO IS MORE 2053 01:15:11,611 --> 01:15:14,481 CLEAR WITH ME. I CAN'T GET BY 2054 01:15:14,481 --> 01:15:19,085 WITH SE OR PSE. I AM GETTING 2055 01:15:19,085 --> 01:15:20,286 THAT KIND OF INTERPRETER OFTEN 2056 01:15:20,286 --> 01:15:22,989 AND IT INCREASES MY ANXIETY AND 2057 01:15:22,989 --> 01:15:25,525 I BECOME MORE QUIET AND RESERVED 2058 01:15:25,525 --> 01:15:28,261 IN THE MEETINGS AND I DON'T WANT 2059 01:15:28,261 --> 01:15:30,630 TO TALK IN THEM. I WONDER AND I 2060 01:15:30,630 --> 01:15:31,764 UNDERSTAND THAT YOU HAVE YOUR 2061 01:15:31,764 --> 01:15:33,800 STRUGGLES. I GET THAT. BUT AT 2062 01:15:33,800 --> 01:15:36,803 THE SAME TIME, YOU KNOW, HOW ARE 2063 01:15:36,803 --> 01:15:39,405 INTERPRETERS BEING ASSIGNED? 2064 01:15:39,405 --> 01:15:41,307 AND LIKE YOU SAID, ON CALL, SO 2065 01:15:41,307 --> 01:15:44,377 YOU HAVE ON CALL, SOME 2066 01:15:44,377 --> 01:15:45,445 INTERPRETERS DIDN'T REALIZE THIS 2067 01:15:45,445 --> 01:15:48,214 WAS AN OPPORTUNITY AT NIH BUT 2068 01:15:48,214 --> 01:15:48,815 THEY MIGHT BE COMMITTED TO 2069 01:15:48,815 --> 01:15:51,751 CERTAIN DEAF PEOPLE HOW IS THAT 2070 01:15:51,751 --> 01:15:53,119 FAIR FOR ME AS A NEW PERSON 2071 01:15:53,119 --> 01:15:55,455 COMING IN. I KEEP GETTING ALL 2072 01:15:55,455 --> 01:15:56,523 THESE DIFFERENT INTERPRETERS 2073 01:15:56,523 --> 01:15:58,024 THAT ARE BAD. THEY ARE 2074 01:15:58,024 --> 01:15:59,659 CONTINUOUSLY BAD. HOW IS THAT A 2075 01:15:59,659 --> 01:16:01,561 FAIR MEASUREMENT? THAT'S MY 2076 01:16:01,561 --> 01:16:11,738 STRUGGLE I WILL ADMIT. 2077 01:16:11,738 --> 01:16:13,473 >> SHANA: MAKE A REQUEST FOR A 2078 01:16:13,473 --> 01:16:14,908 YEAR IN ADVANCE. MAKE THAT 2079 01:16:14,908 --> 01:16:17,443 REQUEST NOW. IN 2025 ON 2080 01:16:17,443 --> 01:16:18,811 WEDNESDAYS, I HAVE THESE FIVE 2081 01:16:18,811 --> 01:16:19,779 INTERPRETERS THAT I WANT EVERY 2082 01:16:19,779 --> 01:16:21,481 WEDNESDAY FOR NEXT YEAR. AND 2083 01:16:21,481 --> 01:16:23,383 THEN WE CAN HAVE THEM FOR YOU 2084 01:16:23,383 --> 01:16:25,585 THE WHOLE YEAR-ROUND. AND I 2085 01:16:25,585 --> 01:16:27,687 KNOW THAT THERE ARE A COUPLE OF 2086 01:16:27,687 --> 01:16:30,156 EMPLOYEES HERE AT NIH THAT HAVE 2087 01:16:30,156 --> 01:16:31,624 HAD THE SAME INTERPRETERS LOCKED 2088 01:16:31,624 --> 01:16:32,759 IN FOR YEARS AND YEARS AND I 2089 01:16:32,759 --> 01:16:34,394 KNOW THAT IT IS TIME TO SAY, ALL 2090 01:16:34,394 --> 01:16:36,229 RIGHT, THAT'S -- WE'VE HAD 2091 01:16:36,229 --> 01:16:37,830 ENOUGH, LET'S LET SOMEBODY ELSE 2092 01:16:37,830 --> 01:16:39,766 HAVE A GOOD CHANCE AT THIS 2093 01:16:39,766 --> 01:16:41,434 INTERPRETER BUT, YOU KNOW, AND 2094 01:16:41,434 --> 01:16:42,802 THEN THEY FEEL LIKE THEY'RE IN A 2095 01:16:42,802 --> 01:16:45,305 RUT AS WELL BUT I DO HAVE TO ASK 2096 01:16:45,305 --> 01:16:47,140 THE INTERPRETER, LET'S NOT 2097 01:16:47,140 --> 01:16:47,907 FORGET THAT. THEY HAVE A 2098 01:16:47,907 --> 01:16:49,442 DECISION IN THIS AS WELL. 2099 01:16:49,442 --> 01:16:51,110 SOMETIMES IT'S NOT OUR DECISION. 2100 01:16:51,110 --> 01:16:53,046 I CAN SAY HEY, I KNOW YOU'VE 2101 01:16:53,046 --> 01:16:54,214 BEEN WITH JOE EVERY WEDNESDAY 2102 01:16:54,214 --> 01:16:56,482 FOR THE WHOLE YEAR BUT NEXT YEAR 2103 01:16:56,482 --> 01:16:58,651 NOW YOU'VE GOT TO BE WITH CELINE 2104 01:16:58,651 --> 01:17:00,386 AND THEY MIGHT SAY, NO, I WOULD 2105 01:17:00,386 --> 01:17:02,121 LIKE TO STICK WITH JOE, THEN 2106 01:17:02,121 --> 01:17:03,790 WHAT DO I DO? WE'RE IN A BIND 2107 01:17:03,790 --> 01:17:05,491 THEN AS WELL. THEY LIKE TO WORK 2108 01:17:05,491 --> 01:17:07,994 WITH THAT CONSUMER AND SO 2109 01:17:07,994 --> 01:17:11,164 WE'RE -- MAYBE SOMETIMES THEY'RE 2110 01:17:11,164 --> 01:17:13,733 WILLING AND SAY HEY, GREAT, IN 2111 01:17:13,733 --> 01:17:15,034 2025 YOU'LL BE CELINE AND WE 2112 01:17:15,034 --> 01:17:16,869 HAVE TO WORK WITH THAT DEAF 2113 01:17:16,869 --> 01:17:18,605 CLIENT AND SEE WHO THEY WANT 2114 01:17:18,605 --> 01:17:24,844 BECAUSE THEY LOST THE THEIR 2115 01:17:24,844 --> 01:17:28,348 PREFERRED ANY. 2116 01:17:28,348 --> 01:17:31,217 >> DAVID: IT'S NOT SO MUCH OF 2117 01:17:31,217 --> 01:17:32,585 THE PREFERRED INTERPRETER BUT 2118 01:17:32,585 --> 01:17:33,486 THE QUALITY INTERPRETER AND I -- 2119 01:17:33,486 --> 01:17:37,457 IT'S EASIER FOR ME. I CAN VOICE 2120 01:17:37,457 --> 01:17:41,461 FOR MYSELF. AND MANY TIMES, 2121 01:17:41,461 --> 01:17:43,963 UNFORTUNATELY, I, YOU KNOW, 2122 01:17:43,963 --> 01:17:45,465 SHE'S LUCKY TO HAVE A DEAF BOSS 2123 01:17:45,465 --> 01:17:48,167 AND I WATCHED HER AND HER 2124 01:17:48,167 --> 01:17:49,802 INTERPRETER AND I CAN HEAR WHAT 2125 01:17:49,802 --> 01:17:51,271 THE INTERPRETER IS SAYING AND 2126 01:17:51,271 --> 01:17:53,172 THEY WILL SAY THINGS AND I HAVE 2127 01:17:53,172 --> 01:17:55,375 TO STEP IN A FEW TIMES BECAUSE 2128 01:17:55,375 --> 01:17:56,809 THAT'S NOT WHAT CELINE SAYS AND 2129 01:17:56,809 --> 01:17:58,177 THE INTERPRETERS THEMSELVES 2130 01:17:58,177 --> 01:18:01,848 DON'T ADMIT THEIR MISTAKES. SO 2131 01:18:01,848 --> 01:18:04,050 THAT'S WHERE, I HAVE A PROBLEM. 2132 01:18:04,050 --> 01:18:05,652 YOU KNOW, I -- I UNDERSTAND 2133 01:18:05,652 --> 01:18:06,853 PREFERRED INTERPRETERS BUT I'M 2134 01:18:06,853 --> 01:18:08,154 TALKING ABOUT THE QUALITY OF 2135 01:18:08,154 --> 01:18:10,390 INTERPRETERS. AND THE 2136 01:18:10,390 --> 01:18:11,924 WILLINGNESS TO MAKE -- TO SAY 2137 01:18:11,924 --> 01:18:13,826 THAT THEY MADE A MISTAKE. AD 2138 01:18:13,826 --> 01:18:15,295 MITT WHEN AN INTERPRETER HAS 2139 01:18:15,295 --> 01:18:17,430 MADE A MISTAKE AND I APPRECIATE 2140 01:18:17,430 --> 01:18:18,331 WHEN INTERPRETERS DO THAT. IT'S 2141 01:18:18,331 --> 01:18:19,999 NOT -- I APPRECIATE WHEN THEY 2142 01:18:19,999 --> 01:18:21,467 ADMIT THEIR MISTAKES BECAUSE 2143 01:18:21,467 --> 01:18:23,536 SOMETIMES CELINE HAS MEETINGS 2144 01:18:23,536 --> 01:18:25,338 WITH PRETTY EXECUTIVE LEVEL 2145 01:18:25,338 --> 01:18:26,372 PEOPLE AND I LUCKILY CAN SPEAK 2146 01:18:26,372 --> 01:18:32,211 FOR MYSELF BUT SHE DOESN'T. SO 2147 01:18:32,211 --> 01:18:35,915 I -- AS A MANAGER, I SHOULDN'T 2148 01:18:35,915 --> 01:18:37,517 HAVE TO DO THAT FOR HER. 2149 01:18:37,517 --> 01:18:40,386 >> THAT IS VALID. THIS IS 2150 01:18:40,386 --> 01:18:42,088 CHRISTY I DON'T WANT TO PUT THAT 2151 01:18:42,088 --> 01:18:42,822 BURDEN ON YOU BUT THAT KIND OF 2152 01:18:42,822 --> 01:18:43,990 INFORMATION IS WHAT WE REALLY 2153 01:18:43,990 --> 01:18:46,359 WANT TO KNOW. OFTENTIMES PEOPLE 2154 01:18:46,359 --> 01:18:48,861 WON'T SAY ANYTHING AND I WILL 2155 01:18:48,861 --> 01:18:51,164 SIT BACK AND THINK OH, I GUESS 2156 01:18:51,164 --> 01:18:54,867 IT WENT WELL AND NOW THAT I AM 2157 01:18:54,867 --> 01:18:57,570 HEARING THESE STORIES I DID NOT 2158 01:18:57,570 --> 01:19:00,673 KNOW THIS. SHARE THIS 2159 01:19:00,673 --> 01:19:02,008 INFORMATION. WE TAKE PRIDE IN 2160 01:19:02,008 --> 01:19:04,077 THE QUALITY OF OUR INTERPRETERS 2161 01:19:04,077 --> 01:19:05,278 WHEN YOU SAY THIS INTERPRETERS 2162 01:19:05,278 --> 01:19:06,746 IS BAD OF COURSE WE'RE LIKE, 2163 01:19:06,746 --> 01:19:06,946 WHY. 2164 01:19:06,946 --> 01:19:09,482 IT'S NOT A GOOD FIT. OKAY, FINE 2165 01:19:09,482 --> 01:19:10,817 AND THEY MIGHT -- THEY MIGHT BE 2166 01:19:10,817 --> 01:19:12,852 SOMEBODY ELSE'S PREFERRED BUT 2167 01:19:12,852 --> 01:19:15,154 NOT YOURS AND THAT'S FINE. BUT 2168 01:19:15,154 --> 01:19:16,923 WE NEED TO KNOW WHO IS A GOOD 2169 01:19:16,923 --> 01:19:19,459 FIT. WHO IS NOT. WHAT YOUR 2170 01:19:19,459 --> 01:19:21,361 STILL OR PREFERENCE IS AND IF 2171 01:19:21,361 --> 01:19:22,462 YOU CAN PLEASE DO SHARE THAT 2172 01:19:22,462 --> 01:19:24,197 INFORMATION SO WE NEVER SEND 2173 01:19:24,197 --> 01:19:25,131 THAT INTERPRETER WITH YOU AGAIN 2174 01:19:25,131 --> 01:19:26,733 WE WANT TO MAKE SURE THAT -- 2175 01:19:26,733 --> 01:19:29,469 >> CELINE: YEAH, I'VE SHARED IT 2176 01:19:29,469 --> 01:19:30,970 WITH THE TEAM. THEY ARE ALREADY 2177 01:19:30,970 --> 01:19:35,174 FAMILIAR WITH MY FEEDBACK. IT'S 2178 01:19:35,174 --> 01:19:36,843 FREQUENT. SOMETIMES, YOU KNOW, 2179 01:19:36,843 --> 01:19:38,478 SOMETIMES -- HONESTLY I WANT TO 2180 01:19:38,478 --> 01:19:40,446 E-MAIL YOU GUYS AND TELL YOU ALL 2181 01:19:40,446 --> 01:19:42,849 THE TIME BUT I DON'T. MY JOB IS 2182 01:19:42,849 --> 01:19:45,485 FAST MOVING. IT'S FAST PACED 2183 01:19:45,485 --> 01:19:46,953 AND SOMETIMES THINGS COME UP AND 2184 01:19:46,953 --> 01:19:48,087 SOMETIMES I FEEL LIKE I JUST AM 2185 01:19:48,087 --> 01:19:49,889 GOING TO PUT UP WITH IT. I HAVE 2186 01:19:49,889 --> 01:19:51,491 NO CHOICE. I WILL WORK WITH 2187 01:19:51,491 --> 01:19:52,392 THAT PERSON TODAY I WILL GET BY 2188 01:19:52,392 --> 01:19:54,160 AND WE MAKE IT THROUGH AND SOME 2189 01:19:54,160 --> 01:19:56,562 MEETINGS, I CAN TOLERATE IT, 2190 01:19:56,562 --> 01:19:58,030 SOME MEETINGS I CAN'T AND I AM 2191 01:19:58,030 --> 01:19:59,766 STUCK WITH A PERSON THAT'S NOT 2192 01:19:59,766 --> 01:20:01,234 GREAT AND I HAVE TO PLAY IT 2193 01:20:01,234 --> 01:20:03,770 CALL. I HAD MY MEETING WITH THE 2194 01:20:03,770 --> 01:20:05,538 TEAM RECENTLY BUT I HAVE NOTICED 2195 01:20:05,538 --> 01:20:07,373 THAT MORE -- IT'S -- IT'S MORE 2196 01:20:07,373 --> 01:20:09,942 OF A CHALLENGE TO FIND PEOPLE -- 2197 01:20:09,942 --> 01:20:11,844 THAT ARE NEW COMING IN AND WE 2198 01:20:11,844 --> 01:20:12,845 DON'T DESERVE TO HAVE TO GO 2199 01:20:12,845 --> 01:20:15,615 THROUGH THAT. IT SEEMS THOSE 2200 01:20:15,615 --> 01:20:18,251 THAT ARE LEGACY HERE HAVE AN 2201 01:20:18,251 --> 01:20:18,785 ADVANTAGE, AND DEVELOPED 2202 01:20:18,785 --> 01:20:19,986 RELATIONSHIPS WITH INTERPRETERS 2203 01:20:19,986 --> 01:20:21,220 AND THEY HAVE THEIR SET 2204 01:20:21,220 --> 01:20:22,822 INTERPRETERS AND THEN I FIND OUT 2205 01:20:22,822 --> 01:20:24,056 THESE INTERPRETERS ARE WORK HERE 2206 01:20:24,056 --> 01:20:25,525 AND I THINK, OH, JEEZ I WISH I 2207 01:20:25,525 --> 01:20:27,059 COULD HAVE WORKED WITH THEM BUT 2208 01:20:27,059 --> 01:20:31,364 I DIDN'T HAVE THAT OPPORTUNITY 2209 01:20:31,364 --> 01:20:33,499 AND MY INTERPRETERS ARE 2210 01:20:33,499 --> 01:20:34,634 SWITCHING AND CHANGING AND IT'S 2211 01:20:34,634 --> 01:20:36,269 BECOME A BIG BURDEN ON ME MORE 2212 01:20:36,269 --> 01:20:38,805 THAN I WOULD LIKE IT TO BE. 2213 01:20:38,805 --> 01:20:41,707 >> BRAD: I CAN'T IMAGINE ALL OF 2214 01:20:41,707 --> 01:20:46,112 YOU THAT HAVE BEEN HERE FOR MANY 2215 01:20:46,112 --> 01:20:48,247 YEARS HAVE YOUR PREFERRED 2216 01:20:48,247 --> 01:20:50,016 INTERPRETERS AND YOU HAVE TO 2217 01:20:50,016 --> 01:20:51,350 FIND THE STRUGGLE OF WHO WORKS 2218 01:20:51,350 --> 01:20:52,985 FOR ME AND ALL THE SEASONED 2219 01:20:52,985 --> 01:20:54,520 INTERPRETERS ARE BOOKED AND UP I 2220 01:20:54,520 --> 01:20:55,755 THINK THAT'S SOMETHING LIKE 2221 01:20:55,755 --> 01:20:56,556 SHANA WAS SAYING WE CAN LOOK 2222 01:20:56,556 --> 01:20:58,458 INTO THAT, FOR YOUR WEDNESDAY, 2223 01:20:58,458 --> 01:21:00,059 THAT'S VERY IMPORTANT DAY FOR 2224 01:21:00,059 --> 01:21:00,893 YOU TO FIND SOMEBODY WE WILL 2225 01:21:00,893 --> 01:21:02,261 FIND SOMEBODY. THERE ARE 2226 01:21:02,261 --> 01:21:02,962 DIFFERENT STRATEGIES. IN ORDER 2227 01:21:02,962 --> 01:21:05,832 TO ACCOMMODATE YOU AND YOUR 2228 01:21:05,832 --> 01:21:08,334 NEEDS. AND A LOT OF OUR 2229 01:21:08,334 --> 01:21:10,102 INTERPRETERS WHO COME IN ARE 2230 01:21:10,102 --> 01:21:11,404 PREFERRED BY SOMEBODY. OUT 2231 01:21:11,404 --> 01:21:13,239 THERE. MAYBE NOT YOUR PREFERRED 2232 01:21:13,239 --> 01:21:15,174 AND LIKE YOU'RE SAYING YOU 2233 01:21:15,174 --> 01:21:17,477 PREFER ASL ONLY YOU DON'T WANT 2234 01:21:17,477 --> 01:21:19,979 PSE, MAYBE SOMEBODY ELSE PREFERS 2235 01:21:19,979 --> 01:21:20,847 MORE ENGLISH INTERPRETER. 2236 01:21:20,847 --> 01:21:22,181 EVERYBODY HAS THEIR OPEN 2237 01:21:22,181 --> 01:21:22,849 PREFERENCES AND STYLE OF 2238 01:21:22,849 --> 01:21:24,550 INTERPRETERS SO I THINK THAT 2239 01:21:24,550 --> 01:21:26,352 THAT'S WHY IT'S IMPORTANT FOR US 2240 01:21:26,352 --> 01:21:27,420 TO WORK TOGETHER ESPECIALLY FOR 2241 01:21:27,420 --> 01:21:29,489 NEW EMPLOYEES COMING IN. 2242 01:21:29,489 --> 01:21:30,890 BECAUSE YOU'RE SAYING, OKAY, 2243 01:21:30,890 --> 01:21:33,960 WILL, I HAVE ALL THESE PREFERRED 2244 01:21:33,960 --> 01:21:34,594 INTERPRETERS BUT THEY'RE NOT 2245 01:21:34,594 --> 01:21:36,362 AVAILABLE SO LET'S WORK TOGETHER 2246 01:21:36,362 --> 01:21:37,463 TO MAKE THAT HAPPEN. 2247 01:21:37,463 --> 01:21:40,500 >> DAVID: ONE LAST POINT I WANT 2248 01:21:40,500 --> 01:21:44,237 TO MAKE. YOU PROVIDE FEEDBACK 2249 01:21:44,237 --> 01:21:46,439 TO, YOU KNOW, SOMETIMES YOU 2250 01:21:46,439 --> 01:21:48,841 PROVIDE FEEDBACK -- I THINK WE 2251 01:21:48,841 --> 01:21:50,209 PROVIDE FEEDBACK. LIKE 2252 01:21:50,209 --> 01:21:57,483 SOMETIMES MAYBE, JUST MAYBE YOU 2253 01:21:57,483 --> 01:21:58,651 GET QUALIFIED INTERPRETERS. YOU 2254 01:21:58,651 --> 01:22:00,386 GET THEM RESPONDING BACK TO YOU 2255 01:22:00,386 --> 01:22:01,487 THAT THEY'RE -- THAT THE OTHER 2256 01:22:01,487 --> 01:22:03,756 INTERPRETERS AREN'T GOOD? MAYBE 2257 01:22:03,756 --> 01:22:04,757 THEIR TEAM? BECAUSE THEY WORK 2258 01:22:04,757 --> 01:22:06,492 TOGETHER. THEY WORK ALONGSIDE 2259 01:22:06,492 --> 01:22:10,062 EACH OTHER. LIKE OUR STAFF 2260 01:22:10,062 --> 01:22:13,332 INTERPRETERS. THEY'RE GREAT. 2261 01:22:13,332 --> 01:22:15,935 AND THEN WHEN ANOTHER 2262 01:22:15,935 --> 01:22:17,203 INTERPRETER COMES IN THEY MAY 2263 01:22:17,203 --> 01:22:18,337 NOT BE SO GREAT. THEY'RE 2264 01:22:18,337 --> 01:22:20,239 TERRIBLE AND THEN I HAVE TO GIVE 2265 01:22:20,239 --> 01:22:21,474 FEEDBACK TO THE TEAM INTERPRETER 2266 01:22:21,474 --> 01:22:23,175 TO THE STAFF INTERPRETERS. 2267 01:22:23,175 --> 01:22:26,712 >> SO YOU'RE SAYING THE TEAM 2268 01:22:26,712 --> 01:22:28,948 INTERPRETER DO THEY REPORT ON 2269 01:22:28,948 --> 01:22:30,216 THE OTHER INTERPRETER. 2270 01:22:30,216 --> 01:22:32,118 >> YES. WE HAVE QUALITY AND 2271 01:22:32,118 --> 01:22:33,653 ASSURANCE CHECKS AND I WILL POP 2272 01:22:33,653 --> 01:22:36,322 INTO MEETINGS AND I CAN POP INTO 2273 01:22:36,322 --> 01:22:39,792 ANY OF YOUR MEETINGS AS WELL FOR 2274 01:22:39,792 --> 01:22:42,828 THAT Q&A WE HAVE JUMPED INTO A 2275 01:22:42,828 --> 01:22:44,330 MEETING AND SAID WHO IS THIS. 2276 01:22:44,330 --> 01:22:44,931 WE CAN DEFINITELY DO THAT TO 2277 01:22:44,931 --> 01:22:46,766 SAY, HEY, PLEASE LET US KNOW 2278 01:22:46,766 --> 01:22:48,734 WHAT IS A GOOD MEETING FOR US TO 2279 01:22:48,734 --> 01:22:50,836 JUMP IN AND OBSERVE THE 2280 01:22:50,836 --> 01:22:52,204 INTERPRETERS SO WE CAN TAKE OUR 2281 01:22:52,204 --> 01:22:53,472 OWN INTERNAL NOTES. WE CAN DO 2282 01:22:53,472 --> 01:22:55,341 THAT AND TO LET YOU KNOW FOR THE 2283 01:22:55,341 --> 01:22:57,109 PEOPLE ONLINE IF YOU FEEL LIKE 2284 01:22:57,109 --> 01:22:59,078 YOU HAVE ANY GRIEVANCES OR NOT 2285 01:22:59,078 --> 01:23:00,212 SATISFIED WITH THE SERVICES 2286 01:23:00,212 --> 01:23:01,447 PLEASE REACH OUT TO US AND WE 2287 01:23:01,447 --> 01:23:03,382 CAN HAVE A VIRTUAL MEETING. 2288 01:23:03,382 --> 01:23:05,451 JUST LIKE CELINE AND I WE 2289 01:23:05,451 --> 01:23:07,453 FIGURED OUT THE BEST SOLUTION 2290 01:23:07,453 --> 01:23:09,121 FORWARD IN HOW TO MAKE SURE THAT 2291 01:23:09,121 --> 01:23:10,189 SHE IS SATISFIED FOR THE FUTURE. 2292 01:23:10,189 --> 01:23:13,492 SO PLEASE E-MAIL US. 2293 01:23:13,492 --> 01:23:16,429 >> BRAD: ALSO, PLEASE REMEMBER, 2294 01:23:16,429 --> 01:23:17,730 YOU KNOW, WE'VE GIVEN YOU ALL 2295 01:23:17,730 --> 01:23:20,199 THESE STATISTICS, 72 HOURS OF 2296 01:23:20,199 --> 01:23:25,204 SERVICE FOR JUST NIH. SO WE 2297 01:23:25,204 --> 01:23:26,172 WILL ALWAYS HAVE AN INTERPRETER 2298 01:23:26,172 --> 01:23:28,307 THAT MIGHT NOT WORK OUT. THAT 2299 01:23:28,307 --> 01:23:30,343 WILL PROBABLY HAPPEN ON A DAILY 2300 01:23:30,343 --> 01:23:31,477 BASIS WITH THAT AMOUNT OF 2301 01:23:31,477 --> 01:23:33,179 NUMBER, 72,000, YOU'RE GOING TO 2302 01:23:33,179 --> 01:23:35,681 HAVE SOME CHALLENGES AND SOME 2303 01:23:35,681 --> 01:23:38,484 MISHAPS JUST LIKE -- CELINE WAS 2304 01:23:38,484 --> 01:23:39,352 MENTIONS AND I KNOW YOU KNOW 2305 01:23:39,352 --> 01:23:40,519 GIVEN FEEDBACK AND WE TRIED TO 2306 01:23:40,519 --> 01:23:41,487 WORK TOGETHER THERE BUT THE 2307 01:23:41,487 --> 01:23:43,255 POINT IS IS WORKING TOGETHER, 2308 01:23:43,255 --> 01:23:45,157 MAKING SURE THAT WE HAVE COME UP 2309 01:23:45,157 --> 01:23:46,192 WITH NEW STRATEGIES AND THAT 2310 01:23:46,192 --> 01:23:49,829 REALLY GOES FOR ANYBODY HERE. I 2311 01:23:49,829 --> 01:23:52,698 THINK IF YOU OR ANYBODY OUT 2312 01:23:52,698 --> 01:23:54,166 THERE WHO HAVE BEEN HERE FOR A 2313 01:23:54,166 --> 01:23:56,268 WHILE AND SAYING, OTHER, YOU 2314 01:23:56,268 --> 01:23:58,504 KNOW, I'VE HAD THAT EXPERIENCE 2315 01:23:58,504 --> 01:24:00,873 OR A SHARED SIMILAR EXPERIENCE. 2316 01:24:00,873 --> 01:24:04,310 OR MAYBE TALKING TOGETHER OR 2317 01:24:04,310 --> 01:24:05,077 STRATEGIZING TOGETHER BECAUSE WE 2318 01:24:05,077 --> 01:24:08,014 ARE COMMITTED TO MAKING YOU ALL 2319 01:24:08,014 --> 01:24:10,683 HAPPY. I THINK THAT IS THE KEY 2320 01:24:10,683 --> 01:24:11,584 TAKEAWAYS IS THERE ARE GOING TO 2321 01:24:11,584 --> 01:24:14,353 BE INSTANCE WHERE IS YOU DON'T 2322 01:24:14,353 --> 01:24:15,655 HAVE YOUR PREFERRED 2323 01:24:15,655 --> 01:24:15,988 INTERPRETERS. 2324 01:24:15,988 --> 01:24:18,090 SOME PEOPLE MIGHT LOVE ME AND 2325 01:24:18,090 --> 01:24:19,225 SOME MIGHT SAY NEVER SEND BRAD. 2326 01:24:19,225 --> 01:24:21,494 THAT'S GOING TO HAPPEN. THAT'S 2327 01:24:21,494 --> 01:24:26,098 GOING TO HAPPEN IN EVERYDAY R 2328 01:24:26,098 --> 01:24:28,434 RIFE -- LIFE. 2329 01:24:28,434 --> 01:24:30,403 I LIKE DAVID AND I MAY SAY I'M 2330 01:24:30,403 --> 01:24:33,506 NOT FOND OF CHAD. IT'S YOUR 2331 01:24:33,506 --> 01:24:34,907 EXPERIMENT. TO BE HONEST IT MAY 2332 01:24:34,907 --> 01:24:36,676 NOT BE THE SKILL. THEY MIGHT BE 2333 01:24:36,676 --> 01:24:37,843 A GREAT INTERPRETER BUT THEY 2334 01:24:37,843 --> 01:24:39,345 DON'T FIT YOUR PERSONAL NEEDS. 2335 01:24:39,345 --> 01:24:42,248 THEY DON'T MEET YOUR ASL VERSUS 2336 01:24:42,248 --> 01:24:46,052 PSE VERSUS SE,E, WHATEVER THE 2337 01:24:46,052 --> 01:24:46,852 CASE MAY BE. 2338 01:24:46,852 --> 01:24:49,488 I WILL TELL YOU WE HAVE FAILED 2339 01:24:49,488 --> 01:24:50,890 MORE INTERPRETERS WHO APPLY TO 2340 01:24:50,890 --> 01:24:54,760 WORK WITH US THAN WE HIRE. AND 2341 01:24:54,760 --> 01:24:58,664 I GUARANTEE YOU THAT TLHEY ARE 2342 01:24:58,664 --> 01:24:59,465 WORKING WITH SOMEBODY ELSE IN 2343 01:24:59,465 --> 01:25:00,866 SOME OTHER AGENCY. THEY ARE NOT 2344 01:25:00,866 --> 01:25:05,504 SITTING AT HOME. THEY ARE NOT. 2345 01:25:05,504 --> 01:25:09,742 THEY ARE WO-- THEY ARE WORKING. 2346 01:25:09,742 --> 01:25:10,710 WE HAVE A STRICT LIMITATION AND 2347 01:25:10,710 --> 01:25:14,213 OUR LIMITATIONS ON WHO WE HIRE 2348 01:25:14,213 --> 01:25:15,381 AND WHO WE SCREEN AND ACCEPT 2349 01:25:15,381 --> 01:25:18,284 INTO THIS AGENCY JUST BECAUSE 2350 01:25:18,284 --> 01:25:21,420 THEY'RE C OR PSE BASED 2351 01:25:21,420 --> 01:25:22,388 INTERPRETER, DOESN'T MEAN 2352 01:25:22,388 --> 01:25:23,622 THEY'RE A BAD INTERPRETER THEY 2353 01:25:23,622 --> 01:25:26,158 MAY JUST NOT BE THE BEST FIT FOR 2354 01:25:26,158 --> 01:25:26,792 CERTAIN PEOPLE AND THEIR NEEDS 2355 01:25:26,792 --> 01:25:28,994 SO I THINK THAT WORKING TOGETHER 2356 01:25:28,994 --> 01:25:31,097 IN TRYING TO FIND THAT MIDDLE 2357 01:25:31,097 --> 01:25:32,364 GROUND ESPECIALLY AS A NEW 2358 01:25:32,364 --> 01:25:34,633 EMPLOYEE IS VERY IMPORTANT SO I 2359 01:25:34,633 --> 01:25:37,269 JUST WANTED TO SAY THAT. 2360 01:25:37,269 --> 01:25:39,472 >> SHANA: I THINK YOU NEED TO GO 2361 01:25:39,472 --> 01:25:42,875 BACK TO INTERPRETING, BRAD. 2362 01:25:42,875 --> 01:25:45,478 >> BRAD: I DON'T KNOW WHAT I AM. 2363 01:25:45,478 --> 01:25:50,015 >> I AM CONSTITUENT ED -- TOUD 2364 01:25:50,015 --> 01:25:51,517 BY YOUR COMMENTS. YOU'RE NEW 2365 01:25:51,517 --> 01:25:53,619 AND WE WILL WORK ON THAT. WE'VE 2366 01:25:53,619 --> 01:25:56,856 GOT ONE MINUTE LEFT. 2367 01:25:56,856 --> 01:26:01,260 >> ONE LAST QUESTION. IS IT 2368 01:26:01,260 --> 01:26:03,462 POSSIBLE TO THINK ABOUT THE ON 2369 01:26:03,462 --> 01:26:06,031 CALL INTERPRETERS? IF WE CAN 2370 01:26:06,031 --> 01:26:06,699 BALANCE THEM OUT BECAUSE 2371 01:26:06,699 --> 01:26:08,000 SOMETIMES I HAVE AN ON CALL 2372 01:26:08,000 --> 01:26:09,969 INTERPRETER ALL DAY AND I WILL 2373 01:26:09,969 --> 01:26:11,337 HAVE TWO MEETINGS SO MAYBE WITH 2374 01:26:11,337 --> 01:26:12,738 THAT WE CAN FIGURE OUT A WAY TO 2375 01:26:12,738 --> 01:26:14,473 USE THAT PERSON FOR OTHER 2376 01:26:14,473 --> 01:26:17,943 MEETINGS. HOW DO YOU MANAGE 2377 01:26:17,943 --> 01:26:18,444 THAT 2378 01:26:18,444 --> 01:26:20,246 THAT? HOW DO YOU WORK THAT OUT? 2379 01:26:20,246 --> 01:26:21,480 >> BRAD: I WANT TO ANSWER THAT 2380 01:26:21,480 --> 01:26:24,884 BECAUSE I AGREE WITH YOU. WITH 2381 01:26:24,884 --> 01:26:27,653 WHAT I CALL THE SCARCITY OF 2382 01:26:27,653 --> 01:26:30,756 INTERPRETERS IN THIS DAY AND 2383 01:26:30,756 --> 01:26:33,492 AGE, FOR ONSITE ESPECIALLY I 2384 01:26:33,492 --> 01:26:35,161 CAN'T STAND TO KNOW I'M GOING TO 2385 01:26:35,161 --> 01:26:42,802 USE YOU AS AN EXAM -- EXAMPLE 2386 01:26:42,802 --> 01:26:44,470 YOU HAVE A NEED AND THAT 2387 01:26:44,470 --> 01:26:45,771 INTERPRETER IS DOING NOTHING AND 2388 01:26:45,771 --> 01:26:46,972 YOU HAVE A DEAF CONSUMER HERE 2389 01:26:46,972 --> 01:26:50,409 WITH A NEED AND THE CHALLENGE 2390 01:26:50,409 --> 01:26:51,844 IS, I THINK THAT IN GENERAL, 2391 01:26:51,844 --> 01:26:54,647 GENERALLY SPEAKING, NIH HAS BEEN 2392 01:26:54,647 --> 01:26:57,483 REALLY, REALLY GREAT ABOUT 2393 01:26:57,483 --> 01:27:02,588 AWARDING YOU WHAT YOU WANT. 2394 01:27:02,588 --> 01:27:04,523 THEY WILL GIVE YOU WHAT YOU WANT 2395 01:27:04,523 --> 01:27:08,227 AND THAT IS NOT TRUE FOR OEF 2396 01:27:08,227 --> 01:27:09,461 EVERYBODY ELSE. I DON'T KNOW IF 2397 01:27:09,461 --> 01:27:11,764 IT'S A MINDSET OF OH, I GOT THIS 2398 01:27:11,764 --> 01:27:12,631 INTERPRETER NOW AND I DON'T NEED 2399 01:27:12,631 --> 01:27:15,067 YOU RIGHT NOW FOR THIS MONDAY 2400 01:27:15,067 --> 01:27:17,736 MORNING AND I HAPPEN TO LAND YOU 2401 01:27:17,736 --> 01:27:18,537 FOR SOMETHING ELSE AND SOMEBODY 2402 01:27:18,537 --> 01:27:20,172 ON THE OUTSIDE MIGHT THINK OH, 2403 01:27:20,172 --> 01:27:21,707 THAT MEANS YOU DON'T NEED THEM. 2404 01:27:21,707 --> 01:27:22,942 LET'S TAKE THIS INTERPRETER FOR 2405 01:27:22,942 --> 01:27:24,577 THEM SO PEOPLE ARE SCARED. THEY 2406 01:27:24,577 --> 01:27:27,847 WANT TO HOLD ONTO THEIR 2407 01:27:27,847 --> 01:27:28,881 INTERPRETERS AND I AM TELLING 2408 01:27:28,881 --> 01:27:30,683 YOU WHATEVER YOU NEED, NIH WILL 2409 01:27:30,683 --> 01:27:31,851 GIVE YOU WHAT YOU NEED AND I 2410 01:27:31,851 --> 01:27:33,352 PROMISE YOU OTHER AGENCIES ARE 2411 01:27:33,352 --> 01:27:34,954 GOING TO LOOK AT YOU LIKE YOU'RE 2412 01:27:34,954 --> 01:27:38,324 CRAZY THEY'RE GOING TO SAY 2413 01:27:38,324 --> 01:27:41,360 ABSOLUTELY NOT. TO YOUR 2414 01:27:41,360 --> 01:27:42,394 REQUESTS SO I THINK IF THE 2415 01:27:42,394 --> 01:27:43,596 COMMUNITY IS AWARE. IF WE WORK 2416 01:27:43,596 --> 01:27:45,064 TOGETHER AND YOU REALLY DON'T 2417 01:27:45,064 --> 01:27:47,266 NEED AN INTERPRETER, PLEASE GIVE 2418 01:27:47,266 --> 01:27:48,968 THEM UP. PLEASE LET US KNOW. 2419 01:27:48,968 --> 01:27:51,637 WE CAN USE THEM IN SOME OTHER 2420 01:27:51,637 --> 01:27:52,938 CAPACITY. I THINK THAT'S A 2421 01:27:52,938 --> 01:27:54,940 PERFECT EXAMPLE OF HOW WE CAN 2422 01:27:54,940 --> 01:27:56,242 FIND BALANCE BECAUSE SOMETIMES 2423 01:27:56,242 --> 01:27:57,476 THEY MAY NOT BE NEEDED THAT 2424 01:27:57,476 --> 01:27:59,378 AFTERNOON, THAT INTERPRETER OR, 2425 01:27:59,378 --> 01:28:01,213 IF THAT INTERPRETER KNOWS THEY 2426 01:28:01,213 --> 01:28:03,682 HAVE A LIGHT SCHEDULE WE CAN 2427 01:28:03,682 --> 01:28:04,850 REASSIGN THEM TO SOMEWHERE ELSE 2428 01:28:04,850 --> 01:28:06,986 ON CAMPUS. OF COURSE WE WILL 2429 01:28:06,986 --> 01:28:10,089 NOT SEND THEM OFF CAMPUS BUT WE 2430 01:28:10,089 --> 01:28:10,890 CAN WORK TOGETHER AND THAT'S ONE 2431 01:28:10,890 --> 01:28:12,424 WAY. I DO THINK THAT PEOPLE ARE 2432 01:28:12,424 --> 01:28:13,893 SCARED OF GIVING UP THEIR 2433 01:28:13,893 --> 01:28:15,261 INTERPRETERS. GIVING UP SAYING 2434 01:28:15,261 --> 01:28:16,495 I DON'T WANT NEED AN INTERPRETER 2435 01:28:16,495 --> 01:28:18,163 ON MONDAY. I CAN'T FIND THAT 2436 01:28:18,163 --> 01:28:19,031 INTERPRETER AGAIN AND THEN I 2437 01:28:19,031 --> 01:28:21,000 LOSE THEM AND I'M NOT WILLING TO 2438 01:28:21,000 --> 01:28:24,169 DO THAT. SO I DON'T KNOW 2439 01:28:24,169 --> 01:28:25,304 EXACTLY HOW THAT CAN WORK BUT 2440 01:28:25,304 --> 01:28:26,639 THAT IS DEFINITELY A DISCUSSION 2441 01:28:26,639 --> 01:28:28,407 AND A STRATEGY THAT IS BEHIND 2442 01:28:28,407 --> 01:28:30,409 THAT BUT I AGREE. I AGREE THAT 2443 01:28:30,409 --> 01:28:32,511 WE MADE TO CONSIDER HOW WE CAN 2444 01:28:32,511 --> 01:28:35,481 SET UP THAT FRAMEWORK TO ENSURE 2445 01:28:35,481 --> 01:28:37,516 THAT PEOPLE FEEL SAFE AND 2446 01:28:37,516 --> 01:28:38,584 ASSURED THAT THIS WILL NOT 2447 01:28:38,584 --> 01:28:39,985 HAPPEN. THEY WILL NOT LOSE 2448 01:28:39,985 --> 01:28:40,953 THEIR PREFERRED INTERPRETERS IF 2449 01:28:40,953 --> 01:28:41,620 THEY'RE WILLING TO GIVE THEM UP 2450 01:28:41,620 --> 01:28:46,091 FOR A LITTLE BIT. SO THAT'S A 2451 01:28:46,091 --> 01:28:46,392 GREAT POINT. 2452 01:28:46,392 --> 01:28:49,428 >> SHANA: OF COURSE WE HAVE GOT 2453 01:28:49,428 --> 01:28:53,365 OFF CAMPUS. WE'VE GOT EAST 2454 01:28:53,365 --> 01:28:54,099 JEFFERSON, WE GOT ROCK LEDGE WE 2455 01:28:54,099 --> 01:28:57,036 HAVE ONE OR TWO CALLS FOR LET'S 2456 01:28:57,036 --> 01:28:58,103 SAY TEN DEAF EMPLOYEES AND THEY 2457 01:28:58,103 --> 01:28:59,972 ARE COMMITTED TO SHARING THEM 2458 01:28:59,972 --> 01:29:02,141 THE ENTIRE DAY AND THAT'S NICE 2459 01:29:02,141 --> 01:29:03,909 THAT THEY WORKED THAT OUT THAT 2460 01:29:03,909 --> 01:29:06,345 THEY HAVE TWO ON CALLS FOR THE 2461 01:29:06,345 --> 01:29:07,413 WHOLE DAY BUT THERE ARE SOME IN 2462 01:29:07,413 --> 01:29:08,647 A DIFFERENT DEPARTMENT BY 2463 01:29:08,647 --> 01:29:09,748 THEMSELVES BUT MORE OF THAT 2464 01:29:09,748 --> 01:29:16,455 WOULD BE NICE. 2465 01:29:16,455 --> 01:29:19,925 >> BRAD: UNFORTUNATELY, IT IS 2466 01:29:19,925 --> 01:29:22,261 12:32 AND WE ONLY HAVE THIS ROOM 2467 01:29:22,261 --> 01:29:24,830 UNTIL 12:30 BUT WE WANT TO MAKE 2468 01:29:24,830 --> 01:29:26,799 SURE THAT IF WHOEVER IS WATCHING 2469 01:29:26,799 --> 01:29:28,634 VIRTUALLY OR PLAN ON WATCH THING 2470 01:29:28,634 --> 01:29:32,071 PLAIT LATER, IF YOU HAVE 2471 01:29:32,071 --> 01:29:33,672 ANYTHING YOU WOULD LIKE TO 2472 01:29:33,672 --> 01:29:35,507 DISCUSS OR ANY IDEAS, ANYTHING 2473 01:29:35,507 --> 01:29:37,509 YOU WOULD LIKE TO BRAINSTORM OR 2474 01:29:37,509 --> 01:29:39,278 GIVE US ANYTHING, WE ARE OPEN. 2475 01:29:39,278 --> 01:29:41,947 SAME THING WITH ORS, WE ARE 2476 01:29:41,947 --> 01:29:46,652 ALWAYS OPEN. I KNOW WHEN WE 2477 01:29:46,652 --> 01:29:48,287 TALK TO LINDA, SHE IS OPEN AND 2478 01:29:48,287 --> 01:29:51,924 WANT TO PROVIDE. SHE WANTS TO 2479 01:29:51,924 --> 01:29:53,792 MAKE SURE YOU GET WHAT YOU NEED. 2480 01:29:53,792 --> 01:29:55,828 SHE NEVER SAYS NO TO ME. LINDA 2481 01:29:55,828 --> 01:29:57,496 WANTS TO MAKE SURE YOU GET WHAT 2482 01:29:57,496 --> 01:29:59,264 YOU NEED AND WE WANT TO MAKE 2483 01:29:59,264 --> 01:30:01,000 SURE THAT THAT IS EMPHASIZED TO 2484 01:30:01,000 --> 01:30:02,935 YOU ALL AND WE CAN COME ONE 2485 01:30:02,935 --> 01:30:05,404 DIFFERENT STRATEGIES JUST LIKE 2486 01:30:05,404 --> 01:30:07,006 WE ALL DISCUSSED INTERNALLY IN 2487 01:30:07,006 --> 01:30:08,173 THIS ROOM. IT IS OPEN AND I 2488 01:30:08,173 --> 01:30:10,175 WANT TO HAVE THESE DISCUSSIONS 2489 01:30:10,175 --> 01:30:12,978 BECAUSE I THINK THEY ARE 2490 01:30:12,978 --> 01:30:14,613 OPPORTUNITIES TO MAKE SURE YOU 2491 01:30:14,613 --> 01:30:17,483 GET THAT FILL RATE OF 90% AND 2492 01:30:17,483 --> 01:30:18,250 CONTINUE TO GROW AND GET WHAT 2493 01:30:18,250 --> 01:30:20,052 YOU REALLY WANT AND NEED. SO I 2494 01:30:20,052 --> 01:30:23,622 REALLY WANT TO THANK YOU ALL FOR 2495 01:30:23,622 --> 01:30:27,393 YOUR TIME. THANK YOU FOR THE 2496 01:30:27,393 --> 01:30:29,395 PEOPLE WATCHING ON VIDEO AND 2497 01:30:29,395 --> 01:30:30,062 STREAMING. THANK YOU SO MUCH. 2498 01:30:30,062 --> 01:30:31,630 >> AUDIENCE: I WOULD LIKE TO SAY 2499 01:30:31,630 --> 01:30:32,398 THANK YOU TO THE PANEL. ASKING 2500 01:30:32,398 --> 01:30:34,466 FOR FEEDBACK. 2501 01:30:34,466 --> 01:30:36,101 >> YEAH, FOR SURE. 2502 01:30:36,101 --> 01:30:37,002 >> I JUST WANT TO THANK 2503 01:30:37,002 --> 01:30:38,971 EVERYBODY FOR COMING AND THANK 2504 01:30:38,971 --> 01:30:41,340 THE ACCESS TEAM. THANK YOU SO 2505 01:30:41,340 --> 01:30:43,275 MUCH FOR JOINING US TODAY. AND 2506 01:30:43,275 --> 01:30:47,880 THIS IS NOT THE END IT'S JUST 2507 01:30:47,880 --> 01:30:49,114 THE GOING OF THIS CONVERSATION. 2508 01:30:49,114 --> 01:30:50,983 IT WILL KEEP GOING AND THIS HAS 2509 01:30:50,983 --> 01:30:51,984 BEEN RECORDED. I'M TOLD. SO 2510 01:30:51,984 --> 01:30:54,420 YOU'LL BE ABLE TO WATCH THIS 2511 01:30:54,420 --> 01:31:01,794 LATER ON VIDEO CAST. 2512 01:31:01,794 --> 01:31:02,261 . 2513 01:31:02,261 --> 01:31:02,694 . 2514 01:31:02,694 --> 01:31:03,595 . 2515 01:31:03,595 --> 01:31:03,762 . 2516 01:31:03,762 --> 01:31:04,296 . 2517 01:31:04,296 --> 01:31:04,463 . 2518 01:31:04,463 --> 01:31:04,630 . 2519 01:31:04,630 --> 01:31:04,797 . 2520 01:31:04,797 --> 01:31:05,464 . 2521 01:31:05,464 --> 01:31:15,507 .