GOOD MORNING, EVERYONE. FOR ALL THE PEOPLE JUST COMING IN, MY NAME IS OLIVIA AIREDRIAN. IMENT VICE PRESIDENT OF THE FEDERAL ACEAN PACIFIC COUNCIL. WE'RE SPONSORING THIS ONE-DAY SEMINAR. I WORK FOR THE DEPARTMENT OF IN INTERIOR. I HAVE THE SUPERVISORS MANAGER AND CHIEF /OF CONTRACT SUPPORT. IT IS A GREAT PRIVILEGE TO WELCOME YOU TODAY, AND FIRST OF ALL, THANKS TO THE SPEAKERS WHO TOOK AWAY FROM THEIR BUSY SCHEDULES TO COME AND TALK TO US US. IT IS REALLY A PRIVILEGE FOR US TO BE HERE /TO LEARN FROM THEM. AND I REALLY THANK THEM FOR THEIR TIME, DEDICATION, AND COMMITMENT TO PROVIDE COACHING TO THE AUDIENCE, THAT WOULD HELP ENHANCE THEIR COMMUNICATION, LEADERSHIP SKILLS, AND MORE SO ON THE DAY-TO-DAY COMMUNICATION WITH CO-WORKERS AND ESPECIALLY THOSE SPECIAL SKILLS THAT WE ALREADY HAVE THAT COULD BE ENHANCED THROUGH THIS COACHING. OUR PRESENTERS ARE VERY PASSIONATE IN MAKING A DIFFERENCE IN BUILDING OUR DIVERSITY, INCLUSION AND E EQUALITY WORK FORCE THROUGH THIS ONE-DAY SEMINAR. THE THEME OF THE WORKSHOP IS COMMUNICATING FOR SUCCESS. THE WORKSHOP IS DESIGNED TO PROMOTE EDUCATION AND ADVANCE ADVANCEMENT OF FEDERAL AND DC GOVERNMENT CHEESE AND TO HELP EMPLOYEES IM/PROFB THEIR COMMUNICATION SKILLS AND BE BETTER POSITIONED FOR THE FUTURE CAREER ADVANCEMENT AND SUCCESS, WHICH WE ALL TAINED -- ATTENDEES TRY TO ACHIEVE. THIS TRANSLATES TO IMPROVED ORGANIZATIONAL PRODUCTIVITY, COLLABORATION, AND EFFECTIVENESS EFFECTIVENESS. I HOPE THAT YOU WILL ENJOY TODAY TODAY'S TRAINING, AND I HOPE THAT YOU WILL TAKE THE OPPORTUNITY TO NETWORK WITH OTHER PEOPLE, TO LEARN FROM EACH OTHER. AND WHATEVER YOU LEARN TODAY, TAKE BACK TO THE WORK CENTER. KEYNOTE SPEAKER DEBORAH CHEWCE CHEW. DEBORAH CHEW HAS OVER 20 YEARS OF DIVERSITY. AND CIVIL RIGHTS EXPERIENCE IN THE PUBLIC AND PRIVATE SECTOR. DEBORAH JOINED THE /TPHARNATIONAL /EUI INSTITUTE OF HEALTH AS THE DIRECTOR OF OFFICE E/KWEQUITY, DIVERSITY AND INCLUSION IN JULY OF 2012. PRIOR TO HER APPOINTMENT, DEB DEBORAH WORKED FOR THE IRS, INTERNAL REVENUE, STARTING IN 2009, AS EXECUTIVE DIRECTOR OF THE OFFICE OF E/KWEQUITY, DIVERSITY, AND INCLUSION, SERVING AS THE CHIEF /OF DIVERSITY OFFICER AND CHIEF CIVIL RIGHTS OFFICER. SHE WAS SELECTED AS THE IRS HUMAN CAPITAL OFFICER IN 2011, WHERE SHE LED 1600 HUMAN CAPITAL PROFESSIONALS IN SUPPORT OF IRS WORK FORCE /SAND STAKEHOLDERS. THROUGH HER PROGRESSIVE HUMAN CAPITAL SERVICES AND SOLUTION FOR AN AGENCY OF OVER 100,000 GEOGRAPHICALLY DIVERSE EMPLOYEES EMPLOYEES. PRIOR TO THE APPOINTMENT WITH THE IRS, DEBORAH SERVED AS THE ACTING CHIEF DIVERSITY OFFICER FOR THE FOOD AND DRUG ADMINISTRATION. DEBORAH IS LICENSE -- LICENSED IN PRACTICE IN THE AREAS OF EMPLOYMENT AND DISCRIMINATION AND MEDICAL MALPRACTICE, BOTH FOR THE GOVERNMENT AND THE PRIVATE ENTITIES. SHE WAS A SENIOR ATTORNEY IN THE HHS OFFICE OF THE GENERAL CON-- COUNSEL, WHERE SHE LITIGATED EMPLOYMENT-RELATED DISPUTES FOR ALL HHS OPERATING DIVISIONS. A GRADUATE OF THE UNIVERSITY OF VIRGINIA, WASHINGTON COLLEGE OF LAW, WHERE SHE EARNED HER YOU'JURIS DOCTOR AATE DEGREE. SHE IS LICENSED TO PRACTICE LAW IN THE STATE /OF GEORGIA. LADIES AND GENTLEMEN, HELP ME WELCOME DEBORAH CHEW. /PHRA [APPLAUSE] >> GOOD MORNING. IT'S SO NICE TO SEE EVERYONE HERE. YOU ALL SURVIVED THE NIH SECURITY SYSTEM, SO CONGRATULATIONS ON THAT. I HAVE THE HONOR OF BEING YOUR KEYNOTE SPEAKER TODAY BUT I'M ALSO DELIGHTD TO WELCOME YOU TO THE NATIONAL INSTITUTES OF HEALTH. ON BEHALF OF FRANCIS COLLINS, OUR NIH DIRECTOR AND DR. LARRY TABAK, I WANT TO WELCOME YOU TO THE NATION'S PREMIER BIOMEDICAL RESEARCH INSTITUTE IN THE WORLD. SO THIS IS GOING TO BE /AA GREAT WORKSHOP, AND I'M EXCITED FOR ALL TO BE HERE. CONGRATULATIONS ON THE COMMITMENT TO ENHANCING YOUR CAREER AND IMPROVING IN THE AREA OF COMMUNICATION. I ALSO WANT /TO WELCOME YOU TO THE WORKSHOP. I AM HONORED TO BE A PART OF THIS EVENT AND HONORED TO HAVE BEEN ASKED TO SPEAK TO YOU ALL. FIRST, I'D LIKE TO START BY ASKING YOU HOW MANY OF YOU KNOW SOMEONE WHO IS A GREAT PUBLIC /SPAOERBG WHO IS SIMPLY A GREAT CONVERSATIONALIST? MANY OF US DO. AND HOW MANY OF YOU ARE AWARE OF FOLKS WHO JUST PUT YOU TO SLEEP OR SEND YOU FLOORING YOUR SMART PHONES SO YOU CAN CHECK ON YOUR TWITTER ACCOUNT OR MAYBE DO SOME PIN TREST? -- SO OVER /THE YEARS, HIVE THE DISPLEASURE OF SEEING FOLKS WHO FALL INTO BOTH OF THOSE CATEGORIES LIKE YOURSELF.^ AND THIS CONFERENCE IS DESIGNED TO HELP YOU FROM FALLING INTO THE LATTER CATEGORY, AND I WANT TO A APPLAUD THEM FOR PUTTING SUCH AN IMPORTANT WORKSHOP TOGETHER. I WANT TO SPEAK WITH YOU THIS MORNING ABOUT COMMUNICATING FOR SUCCESS, WHICH IS THE THEME OF THIS WORKSHOP. I WAS ASKED TO ADDRESS THIS WORK WORKSHOP THEME, WHICH PRESENTS MY OWN SET /OF CHALLENGES. AND I TO SAY A BIT OF PRESSURE TO ENGAGE YOU AND NOT TO SEND YOU FLOORING YOUR OWN SMART PHONES. I CAN SAY THAT AS A LEADER IN GOVERNMENT, CLEAR AND EFFECTIVE COMMUNICATION IS ONE OF THE MOST IMPORTANT SKILLS TO HAVE TO BE SUCCESSFUL IN NAVIGATING YOUR CAREER AND PARTICULARLY AS YOU POSITION YOURSELVES AS /AA LEADER IN YOUR ORGANIZATION. IT IS A SKILL THAT MUST BE DEVELOPED AND PRACTICED AND PERFECTED. AND IT CONTINUE ONLY HELPS NUS OUR PROFESSIONAL LIVES BUT IT ALSO HELPS US IN OUR PERSONAL LIVES AS WELL. SO WITH THAT BEING SAID, WHAT IS COMMUNICATION? WELL, IF YOU LOOK AT -- IN WEB WEBSTER'S DICTIONARY, IT IS DEFINED AS THE PROCESS BY WHICH INFORMATION IS EXCHANGED BETWEEN INDIVIDUALS OR A GROUP OF PEOPLE PEOPLE. SO WHEN IS IT SUCCESSFUL? IT IS SUCCESSFUL ONLY WHEN THE SENDER AND THE RECEIVER UNDERSTAND THE SAME INFORMATION THAT'S BEING COMMUNICATED. IF IT IS NOT DONE CORRECTLY, IT CAN BE MISINTERPRETED, CREATE CONFUSION, OR YOU CAN QUICKLY LOSE THE PERSON YOU ARE SPEAKING TO OR THE AUDIENCE THAT YOU ARE ADDRESSING. SO THERE ARE THREE BASIC TYPES OF COMMUNICATION. VERBAL, WRITTEN, AND NON-VERBAL. SO LET'S TALK A LITTLE BIT ABOUT VERBAL COMMUNICATION. IT HAS MANY PURPOSES, BUT ITS MAIN FUNCTION IS TO RELAY MESSAGES TO ONE OR MORE INDIVIDUALS. IT CAN INCLUDE CONVERSATIONAL SKILLS AS WELL AS SKILLS NEED YOU ARE /STPAOEUG LARGER GROUP, GIVING A BRIEFING, OR ADDRESSING A VERY LARGE GROUP. I'M SURE EVERYONE IN THIS ROOM CAN CHI-- THINK OF SNACENARIOS AND SITUATION WHERE'S THE ART OF VERBAL COMMUN CAN BE PRACTICED AND ARE SOMETIMES PUT TO THE TEST. IN THE /PH*EUMIDST OF THIS ADDRESS, I KNOW THAT I AM CERTAINLY BEING PUT TO THE TEST HERE. SO LET'S THINK ABOUT CONVERSATIONAL ENCOUNTERS WITH ONLY A HANDFUL OF PEOPLE. HOW MANY OF YOU FEEL A BIT SHAKY IN SOCIAL SITUATIONS WHERE YOU HAVE TO INTERACT WITH AN INDIVIDUAL OR A VERY SMALL GROUP ONE-ON-ONE /STPHURBGS MIGHT WANT TO AVOID EVEN PUTTING YOURSELF IN SITUATION. YOU'D RATHER HAVE -- RATHER HAVE A ROOT CANAL THAN ENGAGE IN /AA CONVERSATION REPORT.^ WHEN YOU'RE IN THE /SWAEUSITUATION, YOU WISH THE FLOOR WOULD OPEN UP AND JUST SORT OF TAKE YOU IN. HOW MUCH YOU FALL IN THAT CATEGORY? A LITTLE BIT /SHAUBGY ABOUT ENTERING INTO A SOCIAL SITUATION SITUATION? RATHER STAY HOME, RIGHT? AND THEN THERE ARE USE -- OTHERS WHO LOOK FOR THOSE OPPORTUNITIES OPPORTUNITIES. YOU LOVE BEING IN CONVERSATION WITH OTHERS AND YOU CAN'T THINK OF ANYTHING MORE EXCITING. YOU GET YOUR ENERGY FROM THESE KINDS /OF INTIMATE DISCUSSIONS. HOW MANY OF YOU FALL INTO THAT CATEGORY? YEAH. SO IT'S SORT OF 50-50. THE WAY YOU FEEL ABOUT THESE INTER/AOBACTIONS DEPENDS A LARGE PART ON OUR PERSONALITY STYLE AND FOR THOSE OF YOU IN THE ROOM FAMILIAR WITH MYERS BRIGGS, WE ARE EITHER MORE IN/TTROVERTED OR MORE EXTROVERTED AND THAT WILL VIEW HOW YOU VIEW THE ART OF SIMPLE CONVERSATION. FIRST FEW MINUTES MAY BE EXTREMELY IMPORTANT, AS FIRST IMPRESSIONS CAN HAVE A SIGNIFICANT IM/PABPACT ON THE SUCCESS OF FURTHER COMMUNICATION COMMUNICATION. ALTHOUGH I'D SAY FIRST IMPRESSIONS ARE CRITICAL IN ANY SPEAKING SITUATION, EYE CONTACT BECOMES CRITICALLY IMPORTANT IN MORE INTIMATE DISCUSSIONS.^ A FRIENDLY DISPOSITION AND A SIMPLE SMILE WILL MORE LIKELY EN ENCOURAGE CONTINUED COMMUNICATION. REINFORCEMENT IS ALSO IMPORTANT IN THESE SETTINGS TO USE EN ENCOURAGING WORDS AND NON-VERBAL GESTURES SUCH AS HEAD NODS AND WARM FACIAL EXPRESSIONS /SKWHRUFPLTS HAVE TO OBSERVE SOCIAL CUES TO UNDERSTAND WHAT -- WHEN YOU NEED STOP TALKING. THE CONVERSATION IS DYING OR MAYBE EVEN WHEN YOU NEED TO SIMPLY WALK AWAY. THE ART OF CONVERSATION IS SOMETHING THAT CAN BE PRACTICED. ONE GOOD TIP FOR CONVERSATION THAT IS DYING IS TO INVOKE A QUESTION AND GET ANOTHER PERSON TO SPEAK. TODAY, THERE ARE SESSIONS ON INTERPERSONAL COMMUNICATION AND NETWORKING, AND I SUGGEST TO ATTENDEES BECAUSE IN THE WORK PLACE YOUR PROFESSIONAL NETWORKS ARE BUILT ON HOW EFFECT /KWREUIVE YOU ARE AT NAVIGATING THE ART OF CONVERSATION. RELATIONSHIPS OF TRUST ARE FORMED BASED ON THESE ONE-ON-ONE DISCUSSIONS.^ THESE CONVERSATION CONVERSATIONS AND YOUR ABILITY OR INABILITY TO HAVE THEM MAY SHAPE THE BIASES THAT FOLKS HAVE ABOUT YOU, WHETHER ALSO POSITIVE OR NEGATIVE. SO DON'T TAKE THIS LIGHTLY. SPEAKING OF THEM, AS YOU NAVIGATE YOUR PROFESSIONAL CAREERS, SPEAKING ABOUT ENGAGEMENTS BECOME /STKPHEZ A REGULAR PART OF YOUR LIFE. YOU MAY BE /S-FBGD -- ASKED TO GIVE A BRIEFING ON A NEW BUSINESS PROCESS. YOU HAVE TO BRIEF A GROUP OF EXECUTIVES FOR THE PURPOSE OF INFLUENCING A DECISION. AND YOU MAY ALSO WANT /TO EVENTUALLY INTERVIEW FOR AN EXECUTIVE POSITION, WHERE THE VIEW -- INTERVIEW PANEL CONSISTS OF /AA GROUP OF PERHAPS 20 OR MORE PEOPLE WHO ARE DRILLING YOU TO UNDERSTAND WHAT /YOU ARE MADE /-OF. FOR THOSE WHO ANSWER THAT THEY DO NOT LIKE SIMPLE CONVERSATIONS CONVERSATIONS, YOU MAY ALSO HATE THE IDEA OF HAVING TO GIVE A SPEECH, GRIEVING OR INTERVIEW. IT PAYS TO BE PREPARED SO THAT WHEN YOU ARE IN THAT SITUATION, YOU APPROACH THE MICROPHONE LIKE A PRO. THIS COULD MAKE /OR BREAK YOUR LEADERSHIP CAREER, AND YOU HAVE TO BE PREPARED. I WON'T GO INTO GREAT DETAIL ON HOW /TO EFFECTIVELY COMMUNICATE AT SPEAKING EVENTS BECAUSE YOU HAVE SOME GREAT WORKSHOPS THIS AFTERNOON ON PUBLIC SPEAKING AND PROFESSIONAL PRESENTATION. BUT THEY'RE COUPLE /OF THINGS THAT I WILL SHARE WITH YOU TO BE SUCCESSFUL. ONE IS TO KNOW YOUR AUDIENCE. WHO YOU ARE SPEAKING TO? WHO IS IN THE AUDIENCE? WHAT WHAT ARE THEY INTERESTS? HOW CAN YOU GRAB THEM? THIS REQUIRES SOME HOMEWORK AND INVESTIGATION AND FRAMING YOUR REMARKS TO MEET THE NEEDS OF YOUR AUDIENCE IS REALLY IMPORTANT. DON'T BE AFRAID TO ASK WHO YOUR AUDIENCE AUDIENCE IS AND WHAT SOME OF THE SENSITIVITIES ARE OR WHAT THEIR INTERESTS ARE. ANOTHER REALLY IMPORTANT THING IS TO BE WHO YOU ARE WHEN YOU DO THAT YOUR CONFIDENCE WILL REALLY SHINE THROUGH. EARLY IN MY CAREER, I WILL -- I TRIED TO MIMIC THO-- FOLKS WHO I THOUGHT WERE EFFECT /KWREUIVE ACRES AND WHEN I GO BACK AND TRY TO IM IMITATE THEIR /STKWHRAOEURBLGS DO YOU THINK HAPPENED INSIDE, FELL FLAT ON MY FACE. SO SO AFTER I PICKED MYSELF OFF THE GROUND, I REALIZED THAT WHAT MADE THEM EFFECTIVE WAS THE FACT THAT THEY HAD FOUND THEIR STYLE AND VOICE AND THEY JUST LOOKED SO CONFIDENT AND THEY WOULD NAIL IT EVERY TIME. SO I TRIED /TO FIGURE OUT A STYLE THAT WAS COMFORTABLE TO ME -- TO ME AND LET MY I PERSONALITY SHINE THROUGH. FINALLY, YOU HAVE TO BE AWARE OF THE CONTEXT OF YOUR SPEECH. AS MY HUSBAND WILL HELP -- TELL YOU MY PERSONALITY MAY NOT BE APPROPRIATE IN EVERY SITUATION. IF I AM BRIEFING AN AGENCY HEAD, THAT WILL REQUIRE A DIFFERENT TONE AND TENOR THAN PERHAPS SPEAKING WITH ALL OF TODAY. YOU JUST HAVE TO FIND THE RIGHT BALANCE, WHICH TAKES SOME TIME AND PRACTICE. NOW THAT WE'VE TALKED ABOUT TWO SITUATIONS WHERE YOU YOU WILL USE YOUR VERBAL COMMUNICATION, LET'S TALK ABOUT A FEW SUCCESS FACTORS TO REALLY TERRIFIC COMMUNICATION SO THAT YOU CAN NAIL IT EVERY TIME. YOUR VOICE. SOUND OF YOUR SOUND -- VOICE WILL REFLECT YOUR PERSONALITY. FOR INSTANCE /TKPWR-RBGS YOU HAVE LOW SELF-ESTEEM, IT MAY BE FLEREFLECTED BY HESS /TAPBITANCY FOLKS MIGHT HEAR IN YOUR VOICE.^ A SHY PERSON MAY HAVE A MORE QUIET /STKPWHROEUFPLTS CONTRAST, SOMEONE WHO IS CONFIDENT MAY BE MORE LIKELY TO HAVE GREAT CLARITY IN THEIR SPEECH. SO TAKE A MOMENT TO LISTEN TO YOUR VOICE AND LISTEN TO HOW YOU SOUND WHEN IN /AA CONVERSATION OR WHEN GIVING A MORE FORMAL PRESENTATION. AND THEN ADJUST ACCORDING ACCORDINGLY. VOCAL PRODUCTION IS AN IMPORTANT ELEMENT OF VERBAL COMMUNION. IT INCLUDES VOLUME, BECAUSE CERTAINLY YOU WANT TO BE HEARD AND THEN CLARITY BECAUSE WANT TO BE UNDERSTOOD. THEN VARIANCE TO BE /PHRAOEUD TO MANY TECHNIQUES, INCLUDING PITCH, PASTE AND -- PACE AND VOLUME OF YOUR VOICE. CAN BE APPLIED. ALSO VARY YOUR VOLUME. IT MAY BE GOOD TO LOWER YOUR VOICE AND REPEAT. ADD EXCITEMENT BY RAISING YOUR VOICE AT KEY MOMENTS BUT ALWAYS USE VOLUME THAT CAN BE HEARD BY EVERYONE IN THE ROOM. AND E/TPHUPNUNCIATE YOUR WORDS SO THAT FOLKS CAN UNDERSTAND WHAT /YOU ARE SAYING. ACCENT. MANY OF US COME FROM PLACES IN THE U.S. AND ABROAD WHERE WE HAVE ACCENTS AND USE A DIFFERENT DIALOGUE. MY FAMILY'S IS /SKWRAEPLAN AND THEY HAVE VERY STRONG JAMAICAN ACCENTS AND MY MOM CLAIMS THAT SHE SOUNDS LIKE AN AMERICAN. BUT I'VE NOTICED THROUGHOUT MY LIFE ACCENT MIGHT IM/PABPACT HOW THEIR MESSAGES ARE HEARD. STRONG ACCENT KIM PAIR OTHERS TO UNDERSTAND WHAT /YOU ARE SAYING, AS WELL AS LIMIT YOUR CONFIDENCE AND ABILITY TO GET YOUR MESSAGES ACROSS. THIS AFTERNOON THERE IS A WORK WORKSHOP THAT WILL EXPLORE TECHNIQUES FOR PRODUCTION AND AND MODIFICATION I WOULD EN ENCOURAGE TO YOU ATTEND THAT SESSION. ONE THING THAT YOU CAN DO IS RECORD YOUR VOICE WHEN YOU'RE AT HOME. LISTEN CAREFULLY TO HOW YOU SOUND AND GET A/KUFCCUSTOMED TO IT. THINK ABOUT ASPECTS OF YOUR SPEECH THAT MAY REDUCE THE OVER OVERALL EFFECT /KWREUIVENESS OF YOUR MESSAGE. MAYBE YOU NEED TO SLOW DOWN. MAYBE YOU NEED TO E/TPHUPNUNCIATE. YOU WON'T KNOW UNTIL YOU LISTEN TO HOW YOU SOUND. AND I KNOW THAT'S DIFFICULT, BECAUSE I CAN'T STAND THE WAY I SOUND. BUT REALLY, IT'S A PRACTICE THAT'S WORTH WITH DOING, I HOPE YOU'LL ATTEND THAT SESSION AGAIN THIS AFTERNOON ON ACCENT. EYE CONTACT. THIS IS ANOTHER AREA WHERE YOU REALLY NEED TO FOCUS ON. WHETHER YOU ARE IN /AA CONVERSATION OR GIVING A SPEECH, YOU HAVE TO CONNECT WITH YOUR AUDIENCE. AND THERE IS NO GREATER WAY THAN TO MAKE EYE CONTACT. SMILE. THIS IS THE SIMPLEST THING YOU CAN DO TO DRAW FOLKS IN OSO THAT THEY WILL HEAR WHAT YOU HAVE TO TO.^ A JUST SMILE. OKAY, SO THAT'S JUST FOR VERBAL COMMUNICATION. SO LET'S TALK ABOUT WRITTEN COMMUNICATION. IN THE BUSINESS WORLD WITHIN WHICH WE OPERATE, WRITTEN COMMUNICATION IS CRITICAL TO BUILDING PERSONAL CREDIBILITY, INFLUENCING POLICY AND PROCEDURAL CHANGES AND PRESENTING YOUR OPINIONS. IT INVOLVES THE ART OF USING THE WRITTEN WORD. WITH THE SPEED OF BUSINESS TODAY TODAY, IT'S IMPORTANT TO CONVEY YOUR IDEAS IN /AA CONCISE MANNER BECAUSE FRANKLY, EVERYONE IS BUSY AND YOU HAVE TO FIND A WAY TO USE PLAIN LANGUAGE TO GET TO THE POINT QUICKLY. PEOPLE ARE NOT READING BUSINESS DOCUMENTS FOR THE PLEASURE OF READING HIGHLY LIT /RERARY PROSE IS NOT ASTONISH -- DESIRABLE IN BUSINESS WRITING. THAT'S WHERE PLAIN LANGUAGE CAN BE HELPFUL. YOUR ABILITY TO WRITE WELL, FREE OF /ERRORS AND IN /AEA CLEAR AND CON CONCISE MANNER WILL IM/PABPACT THE INTERPRETATION THAT FOLKS HAVE WHY -- ABOUT YOUR ABILITY. OIT'S IMPORTANT TO PROOFREAD EVEN SIMPLE E-MAILS THAT YOU SEND OUT TO ENSURE IT'S OF THE HIGH BALTIMORE AND THAT IT CONVEYS THE MESSAGE THAT YOU ARE TRYING TO CONVEY. CMMUNICATION TODAY IS BECOMING INCREASINGLY IMPORTANT AS WE THINK ABOUT THE INFORMATION AGE. MAIL IS A COMMON FORM OF BUSINESS COMMUNICATION, AND MANY BUSINESS RELATIONSHIPS ARE MAINTAINED ALMOST EXCLUSIVELY THROUGH THE USE OF WRITTEN COMMUNICATION. IN THINKING ABOUT THIS, IT MAY TIONS THAT YOU MIGHT RE/PHRAEPLACE THE INDIVIDUAL HAVE HAD WITH CUSTOMERS AND STAKEHOLDERS SOME YEARS AGO. SO THE WORDS YOU CHOOSE BECOME IMPORTANT TO REPRESENT YOUR ORGANIZATION AND YOURSELF. TONE AND TENOR BECOME PARAMOUNT TO ENSURE YOU ARE MAINTAINING POSITIVE, PROFESSIONAL RELATIONSHIPS THAT WORK. MAKE /SHAOSURE YOU ARE SENDING THE RIGHT MESSAGES ABOUT YOURSELF. SO WHAT IS GOOD, WRITTEN COMMUNICATION? IT'S CONCISE. IT'S CLEAR. IT'S CONCRETE. IT'S CORRECT. IT'S CONSIDERATE, AND IT'S COURT COURTEOUS. WHATEVER YOU ARE WRITING, IT SHOULD ANSWER BASIC QUESTIONS LIKE WHO, WHAT, WHERE, WHEN? KEEP IT RELEVANT AND DON'T BE TOO WORDLY -- WORDY. FOCUS ON THE RECEIVER OF THIS WRITTEN COMMUNICATION AND WHAT THEIR INTERESTS MAY BE. USE FACTS AND DATA WHEN IT CAN BE HELPFUL. UNCLEAR OR NOTINACCURATE BUSINESS COMMUNICATION CAN WASTE TIME OR UNDERMINE THE CREDIBILITY OF THE ORGANIZATION AND CAN ALSO DESTROY YOUR OWN PERSONAL CREDIBILITY. PROOFREAD ALL OF YOUR WRITTEN COMMUNICATION AND DEPENDING ON THE RECEIVER OF THE COMMUNICATION, YOU MAY WANT TO GET A TRUSTED COLLEAGUE TO TAKE A LOOK AT IT AS WELL. REVISIONS RAIN BAD THING, AND IT CAN SERVE TO GIVE YOU THE BEST WRITTEN PRODUCT. REMEMBER, YOUR WRITTEN COMMUNICATION IS A PERMANENT RECORD TO BE VIEWED FOR ALL ETERNITY. NON-VERBAL COMMUNICATION. ACCORDING TO ONE STUDY FOR BOTH MEN AND WOMEN, /SW ONLY 8% OF THE RECEIVER'S COMPREHENSION OF A MESSAGE IS BASED ON THE SEND SENDER'S ACTUAL WORD. 38% IS BASED ON PARALANGUAGE, THAT IS TONE, TASTE AND VOLUME OF THE SPEECH. AND 55% IS BASED ON NON-VERBAL CUES, FACIAL EXPRESSION, BODY LANGUAGE, BODY /STKPAPBS TONE OF VOICE. NON-VERBAL COMMUNICATION, URB FACIAL EXPRESSIONS, GESTURES, YU YUCONTACT, POSTURE, TONE OF VOICE SPEAKS -- SPEAK THE LOUD LOUDEST. THE ABILITY TO UNDERSTAND AND USE NON-VERBAL COMMUNICATION AND BODY /SHRAEUPBGS POWERFUL TOOL THAT CAN HELP CONNECT YOU WITH OTHERS, /KPAOUBGT YOUR MESSAGE AND BUILD BETTER RELATIONSHIPS. THINK ABOUT THIS WHEN YOU'RE INTERACT WITH OTHER PEOPLE, IN A CONVERSATION OR DOING A SPEECH OR IN MORE FORMAL SETTINGS. SO BE AWARE OF YOUR BODY LANGUAGE. IT CAN SAY MORE THAN WORDS. FACIAL EXPRESSIONS EXPRESS EMOTIONS, FACIAL EXPRESSIONS SHOW HAPPINESS, ANGER, UNIVERSAL ACROSS CULTURES. GEST /STKPAOURZ USE OF /TAPBDZ -- HANDS CAN BE VERY DIFFERENT ACROSS CULTURES. IT'S IMPORTANT TO AVOID MIS MISINTERPRETATION. AND EYE CONTACT. IT'S IMPORTANT FORM OF NON- NON-VERBAL COMMUNICATION. IT'S USED TO ENGAGE ANOTHER PERSON'S RESPONSE. CULTURES EYE CONTACT WOULD BE A SIGN OF DISRESPECT. THERE IS SO MUCH TO SAY ABOUT COMMUNICATEING FOR SUCCESS THAT I'VE ONLY SCRATCHED THE SURFACE. FORTUNATELY, EACH ONE /OF YOU WILL TAKE ADVANTAGE OF THE VARIOUS SESSIONS THAT ARE AVAILABLE FOR YOU TODAY. I CANNOT UNDERSCORE THE IMPORTANCE OF WRITTEN, VERBAL AND NON-VERBAL COMMUNICATION.^ IT IS FOR YOU TO BE SUCCESSFUL IN YOUR CAREER AND FOR YOU TO BE ACCOMPLISHED LEADERS. SO TODAY IS WORTH THE INVESTMENT AND EFFORT AND REALLY THIS SHOULD BE AN EFFORT THAT CONTINUES TROUT THE COURSE OF YOUR CAREER AND THESE SKILLS WILL BE HELPFUL BETWEEN IN YOUR PERSONAL LIVES, TOO. NOW THAT I'VE GIVEN YOU INFORMATION AND TIPS, HERE ARE SOME AVAILABLE TRAINING CLASSES OFFERED THROUGH THE CENTER FOR NIH EMPLOYEES. COMMUNICATING WITH YOUR BOSS, POWERFUL PRESENTATION IN PUBLIC SPEAKING, WRITING AND MANAGING EXECUTIVE CORRESPONDENCE, I'M SURE THAT. YOU NO MATTER WHAT AGENCY WORK IN HAVE SIMILAR TRAINING CENTERS WITH SIMILAR OFFERINGS THAT ARE MOST TIMES FREE. THE OFFICE OF EQUITY, AND IN INCLUSION HAS PARTNERED WITH THE NIH AGENTS AND SPECIFIC ORGANIZATIONS PROVIDING INTER INTERACTIVE TRAINING WORKSHOPS THAT HELP INDIVIDUALS TO BECOME BETTER PRESENTERS. THEY FOCUS ON BEST PRACTICES FOR PUBLIC SPEAKING BEFORE AUDIENCES AUDIENCES, LARGE AND SMALL. VARIOUS POINTS ARE PROVIDED ON HOW TO PROJECT WITH CONFIDENCE. PREPARE SPEECHES, ENGAGE LISTEN LISTENERS, AND MOST EFFECTIVE USE OF VISUAL AID. STRATEGIES FOR DEALING WITH STAGE FRIGHT, INCLUDING RE RE/HRABLAXATION TECHNIQUES AND EXERCISES ARE ALSO PROVIDED. ADDITIONALLY, THE NIH HAS AN EVENING SPEAKERS' TOAST MASTERS CLUB. JOINING A CLUB ENCOURAGES YOU TO DEVELOP A VARIETY OF COMMUNICATION SKILLS, SEXUALIZE ALLOWING THE OPPORTUNITY TO MEET NEW AND INTERESTING -- INTERESTING PEOPLE. AGAIN, I APPLAUD YOU FOR MAKING THIS /STPHREFPLT YOUR CAREER. I ALSO THANK YOU FOR YOUR TIME AND ATTENTION. I LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE. AND I LOOK AFFORD SPEAKING WITH YOU DURING BREAKS AND DURING OTHER OPPORTUNITIES DURING TODAY TODAY'S WORKSHOPS. SO THANK YOU AGAIN. AND I HOPE YOU ENJOY YOUR STAY HERE AT THE NATIONAL /EUIN/UPUN/TAOUTS OF HEALTH. INSTITUTES OF HEALTH. MENOPAUSE /PHRAS [APPLAUSE] /PHRAUS. >> I'D LIKE TO PRESENT APPRECIATION -- INAUDIB[INAUDIBLE] /PHRA[APPLAUSE] >> THANK YOU VERY MUCH, DEBORAH DEBORAH. I AM ELIZABETH /TA*R. WHEN I'M HERE, I'M THE CEO FOR TRICORE /STKPRAEUZ LIFETIME /SKPHAEUB FACILITATOR FOR THE WORKSHOP TODAY. THANK YOU FOR THE GREAT SPEECH, DEBORAH. AND FOR COMING TO BE OUR KEYNOTE SPEAKER. LET'S GIVE HER ANOTHER ROUND OF APPLAUSE. I KNOW EVERYBODY IS REALLY BUSY AND WE REALLY APPRECIATE YOUR BEING HERE. WE'RE GOING TO GET GOING ON THE WORKSHOP. AND OUR FIRST TOPIC IS CORPORATE COMMUNICATION AND CAREER DEVELOPMENT. OUR SPEAKER IS MR. DON GET, SERVING AS EXECUTIVE DIRECTOR COMMAND, AND HE IS SENIOR CIVILIAN ADVISOR TO THIS COMMANDER FOR EMPLOYMENT AND MANAGEMENT AND DEVELOPMENT OF CAPABILITY ELEMENTS FOR THE JOINT TASK FORCE HEADQUARTERS. HE IS ALSO A PROUD VETERAN, RETIRED FROM THE ARMY IN THE YEAR 2000, WHERE HE HELD NUMEROUS LEADERSHIP ROLES. HIS TOURS INCLUDED GERMFY, KOREA KOREA, WORK JAPAN, AND THE PENTAGON. I REALLY WANT TO GO TO JAPAN MYSELF. HE IS A VERY BUSY MAN AND WE ARE HONORED TUFFE /SKPWROEUPBS SHARE YOUR EXPERTISE WITH US. /PHRA [APPLAUSE] TO HAVE YOU JOIN US AND SHARE YOUR EXPERTISE WITH US. >> THANK YOU. ACTUALLY, I DO HAVE A 17-PAGE TEXT HERE FOR MY REMARKS, BUT HEARING THE SPEAKER BEFORE ME TALK ABOUT THE ONES THAT WILL PUT YOU TO SLEEP. HOPEFULLY IT'S NOT ME. I CAN ACTUALLY SEE IT WITHOUT MY GLASSES. I WANT TO BREAK THE STEREOTYPE. HAPPY TO BE HERE. I'M /AAN AIR FORCE CIVILIAN RIGHT NOW, BUT I DID SPEND 27 YEARS IN THE ARMY. MY ARMY BUDDIES ASKED ME WHY WOULD YOU LEAVE AFTER A FULL CAREER FROM CADET TO COLONEL IN THE ARMY AND JOIN THE AIR FORCE? MY RESPONSE TO THEM WAS AFTER 27 YEARS AS /AA COACH LIFE, I WANTED TO UPGRADE TO BUSINESS CLASS. BECAUSE THE AIR FORCE CERTAINLY DOES LIVE BETTER. TO THOSE OF YOU IN THE AUDIENCE OF CHINESE DESCENT, NI H AO. SOUTHEAST ASIA WE SAY SIN CHOW. FOR THOSE OF YOU WHO HAVE ROOTS IN SOUTH ASIA, I SAY NAMASTE. TALK ABOUT ACCENTS? ANY NEW YORKERS IN THE CROWD? HOW ARE YOU DOING? AND FOR MARYLAND AND VIRGINIA, HEY, Y'ALL. ACCENTS ARE IMPORTANT. IT GIVES YOU A CLUE OF WHERE PEOPLE ARE FROM. GOOD MORNING. IT IS INDEED AN HONOR TO COME HERE TO THE NATIONAL /EUINSTITUTE OF HEALTH AS /AA GUEST AND NOT A PATIENT. THE THEME COMMUNICATE FOR SUCCESS IS QUITE A/PPROPOS. FOR BETTER COMMUNICATIONS AND CAPABILITIES AND TALENTS OF ASIA ASIAN PACIFIC AMERICANS IS VERY IMPORTANT TO OUR CONTINUED SUCCESSFUL INCLUSION IN AMERICAN SOCIETY. ENT, ONE /OF OUR IN THE AREA OF CAREER STRONGEST METHODS OF SUCCEEDING IN CORPORATE COMMUNICATION IS NOT THROUGH OUR WORDS BUT THROUGH OUR DEEDS. THROUGH OUR ACCOMPLISHMENTS. WE /SPHRERPBZ THE GREAT FORTUNE TO BE LIVING IN A MULTICULTURAL COUNTRY WITH ENLIGHTENED LEADERS WHO /AFADVOCATED FOR EQUALITY. AS ONE OF THE FOUNDING FATHERS WROTE, WE HOLD THESE TRUTHS TO BE SELF-EVIDENT THAT ALL MEN ARE CREATED EQUAL." WHILE EQUALITY HAS BEEN EVOLVING EVOLVING, WE HAVE MORE RECENTLY ADDED INCLUSION AS AN EQUALLY IMPORTANT GOAL. IN OVER 40 YEARS OF GOVERNMENT SERVICE TO OUR NATION, I AM HAPPY TO REPORT THAT I HAVE SEEN ASIAN PACIFIC AMERICANS MAKE SOME REALLY GREAT STRIDES. YET NEITHER EQUALITY NOR IN INCLUSION IS AUTOMATICALLY CONFERRED UPON THE MEMBERS, SIMPLY BY OUR ARRIVAL BE IT BY BIRTH OR BY BOAT. RATHER, THE GREAT PROGRESS OUR COUNTRY HAS BEEN MAKING FOR REALIZING THESE VALUED SEOCIETAL ATTRIBUTES HAVE WITHIN WON BY BLOOD BLOOD, SWEAT AND TEARS OF MANY WHO HAVE COME BEFORE US. AND WHILE THE QUEST IS NOT OVER, I AGAIN SAY THAT WE HAVE MADE TRULY REMARKABLE PROGRESS. EQUALITY STARTS WITH EQUAL OPPORTUNITY. AND WHEN PROVIDED THE OPPORTUNITY TO PERFORM ON A LEVEL /HOERL EQUAL PLAYING FIELD FIELD, OUR EXCELLENCE DESTROYS THE STEREOTYPES AND OTHER BAR BARRIERS TO OUR INCLUSIONS IN ALL FATS. AGAIN, ALL FACETS OF AMERICAN SOCIETY AND CULTURE. WHEN I WAS VERY YOUNG, I THOUGHT THAT BEING A CHINESE-AMERICAN MEANT THAT I WOULD GROW UP TO RUN A RESTAURANT LIKE MY FATHER AND MOTHER DID. OR MAYBE A LONDAUNDRY LIKE MY GRANDMOTHER -- GRANDFATHER DID.^ AS A GOT OLDER, I THOUGHT THAT PERHAPS AND THIS MAY BE A/PPROPOS HERE BECAUSE ASIAN AMERICANS WERE SUPPOSED TO BE GOOD AT MATH AND SCIENCE, THAT I WOULD BAKE SCIENTIST OR AN ENGINEER. AND IF I COULDN'T HACK THE SCIENCE, MAYBE AN ACCOUNTANT. WHICH A NUMBER OF MY AUNTS AND UNC /TK-LZ. IN FACT, WHEN /AI APPLIED FOR AND ENROLLED IN THE U.S. MILITARY ACADEMY AT WEST POINT, IT WAS TO BECOME AN ENGINEER. HOWEVER, DURING MY FRESHMAN YEAR WHEN I TOOK MY FIRST ENGINEERING CLASS, I DISCOVERED TWO THINGS. FIRST, I WASN'T VERY GOOD AT OR VERY INTERESTING IN ENGINEERING. AND MORE IMPORTANTLY, I DISCOVERED THAT I HAD THE OPPORTUNITY TO STUDY ANYTHING, NATION I WANTED TO, LIKE EVERY OTHER ONE /OF MY CLASSMATES. AND AS A MATTER OF FACT, AND A SIDE NOTE, I ENDED UP MAJORING IN ENGLISH. SO GRADUATION AWARDS ARE BEING PRESENTED, AND THEY PRESENTED THE FOREIGN LANGUAGE AWARDS BEFORE THEY PRESENTED THE OTHER ACADEMIC AWARDS. AND I WAS GOING TO GET AN AWARD FOR ENGLISH. MOM IS REALLY PROUD SITTING THERE AND THE /HRALAST LANGUAGE AWARD WAS FOR EXCELLENCE IN CHINESE AND ONE /OF MY CAUCASIAN CLASSMATES GOT THAT ONE. THEN I RECEIVED THE AWARD IN ENGLISH /SAND MY MOM WAS SHAKING HER HEAD SAYING SOMETHING'S WRONG. DID THEY GET IT MIXED UP? BECAUSE I DIDN'T FEEL THAT ASIAN PACIFIC AMERICANS WERE INCLUDED IN /AA NUMBER OF PROFESSIONS AND I HAD NOT SIGN LOT /OF EXAMPLES, I NEVER, NEVER EVEN CONSIDERED A CAREER IN SPORTS, POLITICS, BIG BUSINESS, LAW, MEDICINE, ACTING, COMEDY, MUSIC. AND TO TELL YOU THE TRUTH, NOT EVEN A CAREER IN THE MILITARY. I MEAN, GOING TO WEST POINT WAYS WAY TO GET COLLEGE PAID FOR WITHOUT HAVING TO WORK IN MY MOM AND DAD'S RESTAURANT. LITTLE DID I KNOW, IT WAS A TREMENDOUS, ABOUT A $300,000 EDUCATION THAT I SWALLOW AID NICKEL AT A TIME EVERY DAY. PRETTY TOUGH. BUT LE I REMEMBER NOTICING AS A ENTERED ACTIVE DUDE -- DUTY, THE TIMES, THEY WERE ASHAKING AND CHANGED THEY DID, WHICH LED ME TO 31 YEARS /TIN AND CONSUMER RECENTLY I'M ON MY 14TH YEAR AS A CIVIL SERVANT. AND THE BEAT GOES ON. TODAY WE ARE IN A SOCIETY WHERE ASIAN PACIFIC AMERICANS ARE INCLUDED IN JUST ABOUT ANY PROFESSION THICK OF. AND WHEN YOU TALK ABOUT COMMUNICATING, YOU HAVE TO UNDERSTAND WHAT YOU WANT /TO COMMUNICATE ABOUT AND WHAT /YOU ARE COMMUNICATEING FOR. AND WE'RE TALKING ABOUT DEVELOPING AS PROFESSIONALS. I SPOKE TO /SPHEPB -- SOMEONE OUTSIDE ABOUT WHAT THEY WERE STOCKING AND WHAT THEY WOULD LIKE TO DO. AND I'VE HAD THIS THIS DISCUSSION WITH A NUMBER OF COLLEAGUES, AND SOME FOLKS WE COACH MEN AND THEOR IN THE ASIAN AMERICAN GOVERNMENT EXECUTIVES /STKPHAEURG LOT OF IT IS WELL, HERE IS WHERE AND I AM HOW DO I TON MOVE UP, AND I SAID WELL, WHAT DO YOU REALLY LIKE DOING? WELL, I LIKE TO DANCE. I LIKE TO SING. I LIKE ACTING. I LIKE SPORTS. WELL, HAVE YOU EVER THOUGHT OF DOING THAT? NO, WE DON'T DO THAT. WE'RE SCIENTISTS. WE'RE ENGINEERS. TO I WILLUSTRATE POINT, I WANT TO SHARE WITH YU A NAME OF SOME OF THE FOLKS WHO HAVE BROKEN THE STEREOTYPES AND SOME YOU WILL KNOW. BUT THERE IS A LOT /OF STEER STEREOTYPES THAT THE ASIAN PACIFIC AMERICANS HAVE BROKEN THAT YOU JUST WOULDN'T IMAGINE. SO ARCHITECTS. MOST PEOPLE HAVE HEARD OF IAMPE, A VERY FAMOUS ARCHITECT, DESIGNED THE BANK /OF CHINA. DID YOU KNOW THAT HE DESIGNED THE ROCK AND ROLL HALL OF FAME? THAT'S PRETTY COOL. THE MOST VISITED MEMORIAL DOWN IN THE MALL DISCOUNT. BUSINESS LEADERS -- DOWNTOWN. THANK GOD FOR BOSE. THE HEAD PHONES ON AIRPLANES. BEST SPEAKERS I'VE EVER OWNED. STEVE CHAN AND CHALIM WHO GAVE US YOUTUBE TO WATCH. ANDREA JUNG, CEO OF AVON COSMETICS. I KNOW A LOT /OF FOLKS ARE GRATEFUL FOR HER. CEO OF PEPSICO. IN THE PAST IT WAS AID LOT /OF FOLKS AT THE SUBTIERS OF BUSINESS, AT THE LESSER TIERS, THE ACCOUNTANTS, WORKING AWAY, NEVER ASPIRING TO BE THE CE.E.O. THAT'S CHANGED. ONE /OF YOU SITTING OUT THERE, IF YOU WORK FOR THE NATIONAL INSTITUTES OF HEALTH, YOUR /A ASPIRATION SHOULD BE AMONG THIS PLACE. MAKE PARKING EASIER. MAKE SECURITY A LITTLE BIT FASTER. WE HAVE ACTRESSES. BEGGHANA. I HAVE TWO DAUGHTERS AND THEIR FAVORITE TELEVISION SHOW OF ALL TIME WAS "THE GILMORE GIRLS". COLORE WANG BENNETTE, AGENT OF SHIELD. JUST /AA DINYNAMITE ACTRESS AND /AEA VERY PHYSICAL ACTIVITY, IF YOU HAVE EVER /TWHAFPD SHOW FOR THE FIGHT /SKPAO*EPBTZ SPY SCENES, HE DOES. TIA FROM "WAYNE'S WORLD," GREAT, GREAT COMEDY THERE. LOUCY LIU, WHO WAS REALLY A GLASS CEILING BREAKER. ALIE MCBEALE IN CHARLIE'S ANGELS ANGELS. ACTORS AND NOT JUST IN KUNG FU MOVIES. ST"STAR TREK". DEAN CANE SUPERMAN. KIM, FIRST IN LOST AND NOW IN HAWAII 5-0. A LOT OF THEM REMEMBER HIM IN THE LATER DAY MOVIES "THE /KCAR RIGHT ATE KID". OKA STARTED IN /SKPHURZ IS NOW IN HAWAII 5-0. I WAS SPEAK ING ING TO SOMEONE IN THE /WHAOUPBS LOVES TO DANCE AND WHAT KIND OF CAREER CAN YOU HAVE IN DANCING? AND I MENTIONED -- YOU EVER WATCHED THE SHOW "GLEE" "GLEE?" THERE IS A GENT THE -- GENTLEMAN BY THE NAME OF CHUNG, WHO IS AN EXTRAORDINARY DANCER IN THAT SHOW. WE HAVE CLASSICAL AND ROCK MUSICIANS. EVERYONE KNOWS OMA. BUT WHAT ABOUT STEVEN CHEN WHO IS IN THE AIRBORNE TOXIC EVENT OR ETHA WHO IS IN SMASHING PUMP KINS? WE HAVE LAWYERS. THE DEAN OF YALE LAW SCHOOL. THE JUDGE AT THE O. SIMPSON TRIAL AND ONE /OF MY CERTAINLY /TPRAEUPBDZ HERO OF MINE. WRITERS ERN /KWR*IE CHAN, A COMIC BOOK ARTIST. AMY CAM. ARE IN FACT, WHEN I WAS READING THE KITCHEN FOD'S LIFE -- WIFE" I DIDN'T MOTHAT AMY KNEW MY MOTHER BECAUSE IT WAS A PRETTY APT DESCRIPTION. I REMEMBER GROWING UP WHEN CON CONNIE CHUNG WAS ON -- SHE'S A LOCAL -- IN FACT HER SISTER'S MARRIED TO JOHN, THE JAG OFFICER I MENTIONED. WE WERE ALL EXCITED. AND NOW IT'S LIKE THERE ARE SO MANY IN THE PED /KWIA. THAT IT'S JUST NORMAL. WE HAVE POLITICIANS RELEVANT TO THIS COUNTY. LANE CHOW, FORMER SECRETARY OF LABOR. STEVEN CHEW, FORMER SECRETARY OF ENERGY AND KNNOBEL LAUREATE. CONGRESSWOMAN AND A VETERAN. WE HAVE A COUPLE /OF GOVERNORS HALEY FROM SOUTH CAROLINA AND BOBBY, LOUISIANA. A FORMER GOVERNOR FROM THE STATE OF WASHINGTON. AND FORMER EMBASAMBASSADOR TO CHINA. AND NORMAN MINUET AND NORMAN MINUEA /SKWHRORBGS STARTED OUT AS A CONGRESSMAN STREET SAN JOSE. ATHLETES. AGAIN, GROWING UP, I DO REMEMBER SPEAKING OUT AT CHINESE SCHOOL ON SATURDAYS AND SUNDAYS WHEN IT WAS EIGHT CITY BLOCKS AND GOING TO PLAY. BUT WE NEVER REALLY ASPIRED TO MAKE IT TO THE BIGS. USED TO BE THE WASHINGTON CENTERS HERE AT OLD GRIFFIN'S STADIUM AND I REMEMBER BEING AS A KID AND SEEING THE SENATORS PLAY THE YANKEES AND I NEVER THOUGHT THAT AN ASIAN KID WOULD BE OUT THERE. YOU /HRAOLOOK AT THE STATS TODAY AND THEY'RE THERE. MICHAEL CHAN, FRENCH OPEN TENNIS WINNER. WE'VE CHEERED ON OUR RESEARCH TEAM /KWR-FL AND WHILE A LOT OF THEM GET A LOT /OF PRESS, AMY CHOW WAS PART OF THAT OLYMPIC GOLD MEDAL TEAM IN /SKWREUPLSICS /SKWREUPLSICS. HERE IS ONE THAT I NEVER THOUGHT I'D /SKWRAOEFPLT /SWRAOJULIECHU, MPIC HOCKEY. AGAIN, TALK ABOUT BREAKING STEER STEREOTYPES AND THEN COMMUNICATE COMMUNICATING CAPABILITY BY EXAMPLE. /KPWHRA*EUPB, OLYMPIC GOLD MEDAL DECATHLON WINNER. JOHNNY DAMON, BOSTON RED SOX, NEW YORK YANKEES. AS A WENT TO A YANKEES SADDAM SAW HIM PLAY, I'M THINKING BACK TO WHEN I WAS A KID, YEAH, WE CAN DO THIS. MICHELLE KWAN, OLYMPIC GOLD IN SKATING. NEVER GET IN /AA POOL WITH LEE. SHE WILL TAKE YOUR MONEY. DOES ANYBODY WHAT THE TERM IN INSANITY MEANS? HARVARD GRAD AND I THINK HE'S WITH HEWN. POINT GUARD, BASKETBALL PLAYER. CHINESE ARE TOO SHORT TO PLAY BASKETBALL. WELL, THAT HE WILL TO YAO MING. A GUY BY THE NAME OF WYNN AND THEN FIVE YEARS FOR THE DALLAS COWBOYS. IT'S KIND OF HARD TO MENTION DALLAS AFTER LAST NIGHT. AND IF YOU'RE NOT A FOOTBALL FAN FAN, THEY REALLY BEAT UP ON THE REDSKINS LAST NIGHT. GOLF. I WAS TALKING TO SOMEONE IN THE AUDIENCE ABOUT GOLF, AND -- SO THE CHINESE AREN'T QUITE THERE YET, BUT THE KOREANS, ESPECIALLY A AND MICHELLE WEIE -- WON THEHE OPEN. AND NEN OUR ARMED FORCES -- AGAIN, I SAID I WAS A OLDER AND CAME INTO THE IN THE 1969. GENERAL JOHN CAMPBELL IN CHARGE OF ALL THE FORCES IF AFGHANISTAN TODAY. HIS MOTHER IS JAPANESE. HIS FATHER WAS AN AIR MANN AFTER THE WAR. AND HE WAS A KEYNOTE SPEAKER TWO YEARS IN THE ASIAN AMERICAN GOVERNMENT EXECUTIVES NETWORK WORKSHOP. AND SUCH A MOVING STORY WHEN YOU TALK ABOUT THE VALUES THAT HE GAINED FROM HIS MOTHER. ADD /PHEMIRAL HARRIS, JAPANESE- JAPANESE-AMERICAN, COMMANDER OF ALL OF PACIFIC COMMAND, WHICH COVERS ABOUT 25% OF THE WORLD. ADD /PHEMIRAL BRIAN LOCI. TALK ABOUT BREAKING STEREOTYPES. THIS IS A NAVY SEAL. HE COMMANDS NAVAL SPECIAL WAR WARFARE GROUPS AND HE WAS A FORMER COMMANDER OF SEAL TEAM 6. THE OTHER WAY HE BROKE THROUGH A LOT /OF STEEREOTYPES IS HE'S AN AIR FORCE ACADEMY GRAD. THERE IS ANOTHER -- ALSO LONG FROM THE FIRST CAB DIVISION. ONE OF THE FIRST VIETNAMESE- VIETNAMESE-AMERICAN GENERAL OFFICERS IN THE ARMY. AND THEN THE /HRALAST ONE I WANT TO MENTION IS A PERSONAL FRIEND AND HERO OF MINE ERIC SEN SECY. HE WAS A CALVARY OFFICER, THE CAV GUYS WHO WEAR THE STETSONS AND FIRE IN GROUP OF THREE CALF CALVARY REGIMENTS. THE SECOND CAV, THE 11TH /KA*B -- CAV AND THE THIRD CAV. AND THEY HAVE SQUADRONS AND ARMY DIVISIONS AND HE WAS A SQUADRON COMMANDER. SO THERE ARE PROBABLY ABOUT 3 3,000 CAV OFFICER THERE'S AND I'M LOOKING AT THEM AND HE LOOKS AT ME AND HE SAYS NOT A LOT OF GUYS WHO LOOK LIKE US IN /THIS OUTFIT. COERCE -- OF COURSE, HE SERVED AS ARMY CHIEF /OF STAFF AND LATER AS SECRETARY OF VETERANS AFFAIRS AFFAIRS. TALKING ABOUT MILITARY IN OUR HEROES. THERE ARE TOO MANY MEDAL OF HONOR WINNERS TO NAME HERE. ONE IS SENATOR DAN DONEOWAY. IF WE OPEN OUR /KWAOEUZ, OPEN OUR HORIZONS AND ARE WILLING TO THINK PAST OUR LIMITATIONS, WE CAN DO MORE. WE CAN BE MORE. AND WE CAN COMMUNICATE THAT TO OTHERS. I NEVER THOUGHT ABOUT BEING A SOLDIER. TURNS OUT MY DAD HAD SERVED IN WORLD /WWAR II IN THE ARMY AIR CORPS. HE WAS ASSIGNED TO THE 14TH AIR FORCE, THE FLYING TYIIGERS AND GROWING UP HE NEVER TALKED ABOUT IT AND I NEVER KNEW ABOUT IT. AND THAT'S ONE OF THE REASONSY NEVER CONSIDERED GOING INTO THE MILITARY BECAUSE I KNEW NOTHING ABOUT IT. AND HE HAD DONE SUCH GREAT SERVICE. SO AS WE COMMUNICATE WITH EACH OTHER, TO OUR CHILDREN, WE START BREAKING THROUGH THESE THINGS. SO COMMUNICATING EFFECTIVELY FOR CAREERS IS NOT JUST ABOUT TALKING TO YOUR BOSSES OR GIVING /SKPWRAOEFPLZ IT'S HOW WE INTER INTERACT WITH EACH. HOW WE SHARE OUR STORIES AND INSPIRE THE NEXT GENERATION TO BORROW A PHRASE FROM A SLOWIGAN AND BE ALL WE CAN BE. SO MY APPROACH IS A LITTLE BIT DIFFERENT. I DID TALK ABOUT THE MILITARY. I TALKED ABOUT SERVICE. CHALLENGES, SOME OF THE FUN AND ADVENTURE. AS /AA MILITARY OFFICER -- AND I WAS TALKING TO SOMEONE IN THE AUDIENCE DISH GOT THE BACKPACK THROUGH CHINA THROUGH ONE /OF THEIR PROGRAMS. SO I GOT MY OLDEST DAUGHTER INTERESTED. AND SHE'S A MAJOR IN THE ARMY AND SERVING AT FORT MEADE, MARYLAND RIGHT NOW. A GRADUATE OF WEST POINT. AND I THANK YOU FOR HELPING ME SEND MY KID TO A GREAT PUBLIC SCHOOL BECAUSE I DON'T HAVE PAY ANY TUITION BILLS. MY YOUNGEST KID THREE YEARS YOUNGER THAN HER OLDER SISTER LOOKED AT WEST POINT AND SAID DAD, YOU'RE IN THE AIR FORCE RIGHT NOW AND LET'S TRY THAT SO SHE WENT OFF TO COLORADO SPRINGS IN THE AIR FORCE ACADEMY. AND THE YOUNGEST ONE IS WORKING IN INTELLIGENCE AND SPECIAL OPERATIONS. BECAUSE WHEN I TALKED TO HER I SAID YOU CAN DO THESE THINGS. I TALKED TO SOMEBODY OUT IN THE AUDIENCE RECENTLY ABOUT COMING INTO THE SERVICE. AND ONE OF THE RESPONSES WAS WELL YOU KNOW, THE BASIC TRAINING THE PT -- IT'S TOO HARD HARD. IT'S NOT. WE HAVE TO COMMUNICATE AND BREAK THROUGH MYTHS THAT ARE OUT THERE THERE. MY DAUGHTER -- THEY WEREN'T -- THEY WERE OKAY ATHLETES. THIS INDIVIDUAL MENTIONED THAT SHE DANCES. YOU WANT /TO TALK ABOUT A WORKOUT WORKOUT. WHEN YOU WATCH DAN"DANCING WITH THE STARS" WHEN THEY FINISH A ROUTINE, THEY'RE NOT FULL OF ENERGY. THEY ARE TIRED. AND SO I /RELAY THIS TO MY DAUGHTERS. AND WHILE I'M NOT AN ETHNIC STEREOTYPE OR THE GENDER STEER STEREOTYPE ALSO HOLDS FOLKS BACK BACK, THE ARMY JUST REPORTED ABOUT TWO WOMEN WHO FINISHED ARMY RANGER SCHOOL. SIGNIFICANT ACHIEVEMENT. I WENT TWICE AND DIDN'T MAKE IT. IT'S THAT TOUGH. AND IN FACT, IN THE INTERVIEWS THERE WAS A YOUNG MAN WHO SAID HE WOULDN'T HAVE MADE IT HAD IT NOT /TPWORPB HIS FEMALE RANGER BUDDY.^ TALK ABOUT COMMUNICATING SOMETHING TO THE REST OF THE YOUNG WOMEN IN THE MILITARY. BY THEIR ACTIONS, BY THEIR DEEDS DEEDS. A PAGE OR TWO LEFT. IN CLOSING, IT'S IMPORTANT TO HARM WE ASIAN PACIFIC AMERICANS, WE HAVE MANY LANGUAGES. WE HAVE MANY CULTURES. WE HAVE ONE VERY IMPORTANT THING IN COMMON. THAT'S AFTER THE HIVEEN SAYS AMERICAN. WE ARE ALL AMERICANS, AND WE MUST SPEAK WITH ONE VOICE AND CONTINUE TO STRIVE FOR THE AMERICAN IDEALS OF EQUALITY AND INCLUSION. FOR WITH EQUALITY /SKPHRAOEUPBGS /SKPHRAOEUPBGS, WE CAN BREAK DOWN THE BARRIERS, THE STEER STEREOTYPES. AND COMMUNICATE AN IDEA OF A BETTER TOMORROW. SO I KNOW I AM STANDING BETWEEN YOU GUYS AND /AA BREAK. BUT I DO HAVE TIME AND I WANTED TO MAKE TIME FOR QUESTIONS. BUT BEFORE I GET INTO THE QUESTION SESSION, ONE /OF OUR HOSTS GEORGE CHANG ASKED ME TO MENTION AN ORGANIZATION THAT I WORK WITH, THE ASIAN AMERICAN GOVERNMENT EXECUTIVES NETWORK. IT WAS MENTIONED BY THE PRIOR SPEAKER THAT THERE ARE A LOT /OF TRAINING OPPORTUNITIES OUT THERE TO HELP DEVELOP FOLKS. WE HAVE IN THE ASIAN AMERICAN GOVERNMENT EXECUTIVE NETWORK OUR OWN /S*ES DEVELOPMENT PROGRAM. PRETTY RIGOROUS. WE HAVE TO APPLY FOR IT. WE TAKE ABOUT 20 A YEAR, EACH OF THE 20 IS ASSIGNED A SENIOR COACH MENT /OOR, BASICALLY A DRILL SERGEANT FOR YOU TO HELP YOU GET READY FOR THE PROCESS OF A APPLYING FOR THE SENIOR EXECUTIVE SERVICE. AND WE'VE HAD PRETTY GOOD SUCCESS. TWO OF THE FOLKS I COACH PERSONALLY HAVE BEEN APPOINTED ASSES ALREADY. THAT IS MOCK INTERVIEWS. THAT IS YOUR RESUME, EXECUTIVE CORE QUALIFICATION. THERE IS ALSO UNDERSTAND /HOUG TO NETWORK -- UNDERSTANDING HOW TO NETWORK. THERE IS AN AIR FORCE SCHOOL CALLED RED FLAG AND IT'S KIND OF THE TOP GUN FIGHTER PILOT SCHOOL FOR THE AIR FORCE. AND WHAT THEY DO IS THEY RUN NEAR-COMBAT RELEAALISTIC AIR SORT SORTIES. BECAUSE WHAT THE AIR FORCE LEARNED IS IF A PILOT SURVIVES THE FIRST TEN OF THESE, THEIR CHANCES OF SURVIVING IN A REAL FIGHT GO UP BY ABOUT 1,000%. SO WHAT -- WHEN WE HOLD MOCK INTERVIEWS YES, WANT /TO MAKE /-THE PRACTICE INTERVIEW HARDER THAN THE ONE YOU WILL GO TO. SO THAT YOU ARE COMPLETELY AT EASE. AND I'VE GOT SOME FOLKS THROUGHOUT THAT I WORK WITH WHO WILL TESTIFY THO-- THAT THESE /STPWHAOUZ WE RUN ARE AND VERY GOOD IT'S ALL TO HELP YOU COMMUNICATE THE SKILLS THAT YOU BRING, THE TALENTS THAT YOU BRING TO OUR NATION AS PART OF OUR GOVERNMENT WORK FORCE. WE ARE STILL GROSSLY UNDER UNDERREPRESENTED. ASIAN PACIFIC AMERICANS ARE GROSSLY UNDERREPRESENTED IN THE SENIOR LEVELS OF OUR GOVERNMENT. WHILE WE HAVE A HIGH PERCENTAGE AT THE 13, 1414 LEVEL. AS WE GET TO 15-LEVEL, IT DIMINISHES DRAMATICALLY SO WE'RE LOOKING FOR YOU TO STEP /UP. SO NOW THAT I GAVE MY UNPAID POLITICAL ANNOUNCEMENT, I HAVE TIME FOR QUESTIONS. IT'S NOT JUST FOCUSED ON SE /*S /*S. SO THANKS TO A COUPLE /OF GREAT ASIAN AMERICANS, THERE IS THIS THING CALLED GOOGLE AND YOU GET TO OUR WEBSITE. AND SINCE -- WE'RE LOOKING FOR VOLUNTEERS ALL THE TIME TO HELP US. WE PUT ON A WORKSHOP EVERY JUAN -- JUNE AND ONE OF THE KEY THINGS -- I DON'T KNOW WHO THOUGHT OF IT. I THINK IT WAS TOMMY, OUR FORMER DIRECTOR. BUT IF YOU SIGN /UP FOR THE JUNE WORKSHOP, THEY DO EXECUTIVE COACHING FOR AN HOUR. AND FROM THE SPEED COACHING, WE FOLLOW UP AND CONTINUE. AND I WORK OUT IN NORFOLK BUT I AM COACHING SOMEBODY HERE /TIN DC AND WE HAVE A ONE-HOUR PHONE CALL ONCE A WEEK. BUT IF YOU SIGN ONE ME, PREPARE FOR HOMEWORK. >> THANK YOU. >> YES. THEY ALWAYS PUT MIKES UP HERE. >> THANK YOU SO MUCH FOR SUCH AN /EUINSPIRING SPEECH. I'M REALLY IM/PRPRESSED. I HAVE TWO QUESTIONS. FIRST ONE IS FOR /AA LOT OF US HERE, WE ARE DOING A GREAT JOB PROFESSIONALLY IN OUR FIELD /THR*EUL. BUT HOW DO YOU -- WHAT DID YOU DO TO SHOW THAT YOU HAVE MANAGER MANAGERIAL BALL ABILITY AND ALSO THE EXECUTIVE CAREER LETTER? BECAUSE WHAT I HAVE ENCOUNTERED IS THAT YES, YOU ARE VERY RESPECTD IN YOUR FIELD AND PEOPLE ASK YOU A LOT /OF QUESTIONS. BUT AS FAR AS PROMOTION, I JUST FEEL THAT I DON'T KNOW HOW /TO -- N'T KNOW HOW /TO KIND OF I AM KIND OF VERY HUMBLE AND PROMOTE YOURSELF AND TO PUT OURSELF LUT -- THROUGHOUT TO SHOW YES, I AM MORE THAN JUST MY TECHNICAL FIELD. VOR LET ME ANSWER YOUR FIRST QUESTION SISTER -- FIRST. E CULTURAL VALUES STOP BRAG AND THIS IS DIFFICULT BECAUSE TOO MUCH. I THINK THERE WAS A SUPER SUPERSTITIOUS TREND IN THAT. I REMEMBER AGAIN "TO BRAG TOO MUCH ABOUT YOURSELF OR EVEN YOUR CHILDREN, YOU GIVE YOUR CHILDREN A COMMENT, YOU ALWAYS SAY ONE THING NASTY ABOUT THEM SO THE GODS DON'T TAKE THEM AWAY." YOU DO HAVE TO LEARN TO LOOK FOR OPPORTUNITIES TO SHOW THOSE SKILLS. WHEN I FIRST GOT INTO WASHINGTON ON THE ARMY STAFF, I WAS STAFF OFFICER. YOU GO TO YOUR CUBIC LLE AND YOU DO YOUR WORK. YOU DO IT VERY WELL. WE HE -- THREW A CHRISTMAS PARTY FOR THE ATTACHES IN WASHINGTON AND YOU HAD A TWO-STAR LEADER WHO SAID WE NEED VOLUNTEERS TO HELP ORGANIZE AND DO THIS THING. WE HAVE A LIMITED BUDGET AND EVERY YEAR WE RUN OUT OF FOOD. SO YOU KNOW, ONE OF THE THINGS YOU LEARN IN THE ARMY IS THEY SAY STEP FORWARD AND EVERYBODY GOES. IF YOU VOLUNTEER FOR SOMETHING LIKE THAT, YOU VOLUNTEER FOR SOMETHING LIKE ORGANIZING THIS, I WAS A RELATIVELYIVELY NEW STAFF OFFICER, VERY JUNIOR IN THE ORGANIZATION. I SAID I'LL DO THE CHRISTMAS PARTY. FORTUNATELY RIGHT BY THE PENTAGON THERE IS A COSTCO. LAUGHT[LAUGHTER] AND I LOADED UP SOME COSTCO STUFF, AND I HAD DEEP FRY FRYERS AND I HAD CROCK POTS AND ALL KINDS /OF STUFF IN THE OFFICE OFFICE. PEOPLE WERE /TKPWGOING CRAZY ABOUT ME BLOWING UP THE CIRCUITS. WE HAD -- WE DIDN'T RUN OUT /OF FOOD. THE TWO-STAR WALKS INTO THE OFFICE THE DAY AFTER AND HANDS ME HIS COIN AND FOR THOSE OF YOU IN THE MILITARY, GETTING THESE EXCELLENCE COINS IS A BIG DEAL. WRITES ME A NOTE AND SAYS YOU'RE ON MY RADAR, SON. YOU'VE DONE SOMEBODY THAT NOBODY WANTED TO DO. YOU ORGANIZE ED ED IT WELL. YOU LED A GROUP OF YOUR PEERS, AND I SAID THIS, I CAN DO. LAUGHT[LAUGHTER] FROM HIS REPORT CARD, THIS WAS WHAT PUT ME OVER /THE TOP TO COMMAND. AS A STAFF OFFICER, I WAS A JUNIOR GUY IF MY SECTION RESPONSIBLE FOR /TPOEBLS. THERE ARE OPPORTUNITIES. IN YOUR OFFICE, OUTSIDE YOUR OFFICE TO VOLUNTEER. THERE ARE OTHER OPPORTUNITIES WHEN THERE IS A TASK FORCE, WHEN THERE IS A THORNY PROBLEM THAT YOUR BOSS WANTS SOMEBODY TO TAKE A LEAD. SOMETIMES YOU CAN LEAD JUST BY BEING A STRONG MEMBER OF /AA TEAM AND DO SOME OF THE HARD THINKING THINKING, THE HARD WORK. BUT THEN STAND UP FOR YOURSELF IT'S TIME TO BE RECOGNIZED FOR IT. IT'S NOT THE LACK OF OPPORTUNITY OPPORTUNITY. IT'S REALLY THE UNWILLINGNESS TO LEAVE YOUR COMFORT ZONE. BECAUSE YOU ARE TAKING /AA RISK. YOU'RE STANDING UP /SAND USED TO SAY THE STALK THAT STANDS TALL GETS CHOPPED DOWN. OH, BY THE WAY, WE DON'T LEARN TYPICALLY FROM OUR DISCUSS -- SUCCESSES. WE LEARN AND WE MAKE A MISTAKE AND BOUNCE BACK /SAND LEARN MORE. NEXT QUESTION. >> THANK YOU FOR THE INSPIRING PRESENTATION. MY NAME IS /SKPA*EUPB WORK IN INDUSTRY, HOWEVER, I FIND MANY OF THE ISSUES YOU MENTIONED UNIVERSAL. SO YOU MENTIONED ABOUT STEER STEREOTYPES Y.^ WONDER WHAT DO YOU THINK OF STEREOTYPES? MY PERSONAL FEELING SOME OF THE STEREOTYPES WE PROBABLY WANT /TTO BREAK THEM BUT SOME OF THEM WE ACTUALLY CAN MAKE USE OF THEM. LIKE PEOPLE THINK ASIANS ARE SMART AND I WANT TO KNOW BASED ON YOUR EXPERIENCE, WHAT DO YOU THINK IS /THE BEST PRACTICE -- STRATEGY? I DID A RESEARCH PAPER ON STEREOTYPES OF CHINESE-AMERICANS AS AN UNDERGRADUATE AND WE ARE COOKS WHO ARE HARD-WORKING /SKWHRDDED THEM ALL TOGETHER IT'S LIKE EVERYBODY ELSE IN THE WORLD. NOW, LEVERAGE THE ONES THAT MAKE SENSE. BUT EVEN THE POSITIVE STEER STEREOTYPES CAN PENALIZE YOU BECAUSE IF THEY WALKED IN /SAND SAID HEY, YOU'RE ASIAN. YOU MUST BE GOOD AT MATH AND ENGINEERING, I AM SUNK. THE POSITIVES -- RESPECT, STRONG WORK ETHIC -- THOSE KIND OF THINGS. BUT THEY ALSO TEND TO THEN PIDG PIGEON HOLE YOU IN A CERTAIN KIND OF WORK. OKAY, YOU'RE YOU ARE GOING TO BE OUR LEAD RESEARCH BUT YOU'RE NOT GOING TO BE THE MANAGER. SO YOU HAVE TO BE CAREFUL. I SPECIFICALLY DIDN'T GO INTO PROGRAM MANAGEMENT, WHICH IS WHERE -- PROGRAM MANAGE -- NO. I WENT INTO BUSINESS DEVELOPMENT DEVELOPMENT. THAT'S SHAKING HANDS AND SELLING STUFF. AGAIN, NOT THE TYPICAL. SO ACCENT WAIT THE POSITIVE IN ANYTHING YOU DO. BUT DON'T LET A STEREOTYPE PIDG PIGEON HOLE YOU. THAT'S PRETTY DANGEROUS. >> I JUST WANT /TO SAY THANK YOU FOR BREAKING THE GLASS CEILING FOR ALL OF US. I THINK MOVING FORWARD, I'M RELATIVELY NEW IN THE GOVERNMENT AND THE -- /STPHAO*EUPBLGS MY MY SISTER AGENCY, KIND OF LIKE THAT HAPPY GO FEELING LUCKY, EVERYONE GETS ALONG, SOCIAL SERVICES. BUT I FEEL LIKE WHEN YOU REACH OUT TO OTHER PARTNERS, IT'S DOD, OTHERS, I DON'T NECESSARILY GO OUT WITH THAT IMAGE OF MINE GOING I'M THAT CHINESE-AMERICAN WOMAN. I AM SAYING I AM THIS PARTICULAR FEDERAL EMPLOYEE. I KNOW MY WORK /SAND I AM GOING TO MOVE THIS WORK FORWARD. BUT I THINK TO BALANCE EVERYTHING OUT, HOW DO YOU KIND OF PROMOTE US, OUR PROGRESS AS PEOPLE MOVING FORWARD, AS WELL AS BALANCING THAT WHOLE /AFBADVOCATE ADVOCATING? I FEEL LIKE I CAN BE A GREAT LEADER BUT DON'T PICK ME BECAUSE OF MY CULTURAL DESCENT? I WANT TO COME FORWARD AS BEING WHO I AM AND YES, IT'S IMPORTANT TO MAKE THAT STEP FOR OUR COMMUNITY. BUT I DON'T WANT THAT TO BE THE ONE THAT IS SAYING IT GETS ME THERE. I AM TRYING TO FIGURE OUT HOW TO MAKE THAT BALANCE AND I DON'T KNOW IF YOU HAVE ANY SUGGESTIONS SUGGESTIONS. THANK YOU. >> YEAH, I DO. IF THERE ARE PROGRAMS THAT SORT OF PROMOTE DIVERSITY AND GET YOUR FOOT IN THE DOOR, DON'T BE ASHAMED TO USE THEM, FOR ONE. I WANT TO MAKE IT PURELY ON MERIT. BUT GUESS WHAT? SOMETIMES I'M NOT LOOKED AT ON MERIT BECAUSE THERE IS A GREAT MASS OF FOLKS WHO DON'T SEE IT YET. THE TIMES ARE SHAKING AND WE'RE GETTING THERE TO WHERE IT'S MORE NATURAL. I MENTIONED TO ONE OF THE COLLEAGUES OUT THERE. I HAVE A BROTHER WHO IS IN THE FBI. WHEN HE JOINS -- JOINED, NOT A LOT /OF ASIANS AND HE'S NOT A LINGUIST, SO IT WASN'T I'M BRING UGON BOARD TO RUN AGAINST YOUR TRIADS BECAUSE YOU SPEAK AND UNDERSTAND CHINESE. IF YOU APPLY FOR THE FBI AND THE APPLICATION LIST IS LONG, YOU CAN WAIT TWO AND THREE YEARS FIRE CLASS. AS /AA MINORITY MEMBER, IF YOU WENT PRETTY QUICKLY. HE STARTED HIS CAREER QUICKLY AND WE LOOKED THAT THE AND WE SAID IT'S NOT HOW YOU GET TO THE DANCE. IT'S HOW WELL YOU PERFORM ON THE DANCE FLOOR. SO SO UNTIL IT'S COMPLETELY EQUAL AND ALL OF THIS IS MERIT, WHICH WE'LL NEVER GET THERE -- DON'T BE ASHAMED THAT HAVE. BUT THEN DEMONSTRATE THAT, YEAH, I'M /AAN ASIAN-AMERICAN WOMAN, BUT ESPECIALLY AS YOU COMMUNICATE ABOUT YOUR INTERESTS. BROAD /*EEN YOUR INTERESTS. THAT HELPS BREAK THESE STEER STEREOTYPES. I HAVE TWO UNCLES.^ ONE /OF THEM WORKED IN NEW YORK FOR CONHE HAD HADISON, AN ACCOUNTANT, GREAT GUY AND HE NEVER GOT PROMOTED VERY MUCH BECAUSE ONE, HE'S AN INTROVERT, WHICH IS TOUGH ANYWAY ANYWAY. BUT TWO, HIS COMPLAINT WAS MONDAY MORNING ALL THE GUYS WANT TO DO IS SIT AROUND AND TALK ABOUT FOOTBALL GAMES. AND THEY ARE WASTING TIME. WE HAVE WORK TO DO. I AM WORKING HARD AT MY DESK. I'M NOT WASTING MY TIME. BUT THEY'RE GETTING PROMOTED. I HAVE ANOTHER UNCLE, THOUGH, WHO MOVED OUT TO -- MY FAMILY ALL GREW UP HERE. AND HE WENT TO THE WEST COAST. AND SOMEBODY UNVITED HIM WHEN HE MOVED HERE HE MOVED FIRST TO DENVER, COLORADO, THEY INVITED HIM TO GO HUNTING. HE'D NEVER BEEN HUNTING IN HIS LIFE. BUT HE STUDIED IT AND WENT OUT WITH THEM. AND SAID OH, BY THE WAY, I HOPE YOU CAN RIDE, BECAUSE WE'RE GOING HARASSBOK -- HORSEBACK TO GO HUNTING BECAUSE WHEN YOU TAKE DOWN A DEER OR AN ELK. SEW LEARNED TO DO THAT TA. AND THEN HE WOULD TALK ABOUT SPORTS. HE BROADENED HIS INTERESTS SO THAT THEY WERE THE INTERESTS OF THE REST OF THE GROUP, THE MAJORITY. ANOTHER THING IS YOU GOT TO LEARN THE LANGUAGE. SO I DON'T KNOW MUCH ABOUT MICRO MICROBIOLOGY. I DON'T KNOW MUCH BAY LOT OF THE NIH STUFF. SO THE COMMON GROUNDS ARE POPULAR CULTURE AND HOW THE RED REDSKINS ARE DOING? WHEN SOMEBODY SAYS HEY, THIS IS A TOUGH PROJECT AND WE'RE GOING TO HAVE TO BLITZ THIS, DO YOU KNOW WHAT A BLITZ IS? OR, WE'RE GOING TO HAVE TO GET THERE BLOCKING AND TACKLING? DO YOU KNOW WHAT THEY'RE TALKING ABOUT? SO THIS IS ABOUT COMMUNICATING. COMMUNICATING FOR SUCCESS. AND IT'S EVERY PERSONAL INTER INTER/AOBACTION SO THAT YOUR STORY IS MORE THAN I AM AN MESH -- ASIAN-AMERICAN FEMALE OR A CHINESE-AMERICAN GUY. MY STORY IS MUCH MORE THAN THAT. I PLAYED IN /AA ROCK COUNTRY BAND. SO IF I SEE A PICTURE OF -- HEY, WHAT /TKDO YOU PLAY? NOT VIOLIN, NOT PENIANO. RHYTHM GUITAR, SINGING COUNTRY AND WESTERN SONGS WITH PIZZA AND BEER, A LITTLE DIFFERENT. BUT IT BREAKS THROUGH TO /TTHAT. ANY OTHER QUESTIONS? I KNOW IT'S TIME TO EAT. YES, MA'AM. >> YES. >> COME TO THE MIKE, PLEASE. >> THANK YOU. I JUST WANTED TO ASK -- THIS IS A TRULY INSPIRATIONAL TALK. THANK YOU VERY MUCH. BUT HERE I HAVE A VERY SPECIFIC QUESTION. SO LAST YEAR, I WENT BY ACCIDENT FOR /AA JOB ANNOUNCEMENT FIRE SUPER/SRAOEVISORY POSITION FOR ABOUT 30 PEOPLE. SO I THOUGHT IT WAS VERY GOOD FOR MY CAREER. SO I APPLIED. AND I DIDN'T EXPECT THAT I GOT IN/SREVITATION FOR INTERVIEW. SO WHILE I WAS IN THE INTERVIEW, THE INTERVIEWER ASKED ME A QUESTION I CAN NEVER FORGET. AND I NEVER COULD HAVE IMAGINED THE QUESTION WAS THAT HE WAS ASKING ME. WELL, THIS IS A SUPER/SRAOEVISORY POSITION. WE KNOW YOU HAVE SUPER/SREADVISORY POSITION FOUNDATION WHILE YOU WERE IN CHINA BECAUSE THAT WAS ON MY C /SR-FPV. BUT YOU HAVE NEVER, EVER SUPER SUPER/SRAOEVISE S IN THE UNITED STATES FOR SO MANY PEOPLE. HOW WOULD YOU SEE YOURSELF IN THIS POSITION? I WAS^-- I ACKNOWLEDGED YES, I DO NOT HAVE EXPERIENCE, THEREFORE, I MIGHT NOT BE ABLE TO. BUT ANYWAY, I AM WONDERING HOW IF YOU WERE ME, HOW WOULD YOU EVER HAVE ANSWERED THE QUESTION? THANK YOU. VOR ONE OF THE THINGS YOU -- IS YOU NEVER SAY NO, I COULDN'T DO THAT OR I HAVEN'T DONE THAT. WE TEND TO WANT /TO ABE LITTLE BIT MORE OPEN SO SOMEBODY WOULD SAY YOU'VE NEVER SO YOU DON'T HAVE THAT EXPERIENCE AND I SAID WELL, OKAY, LET'S SEE. PROBABLY SPEAK ENGLISH, NOT MAND ARIN. LEADERSHIP IS LEADERSHIP. GO INTO YOUR LEADERSHIP FLOSS PHILOSOPHY BECAUSE THAT'S WHAT THEY REALLY WANT /TO KNOW. HOW WOULD YOU LEAD? WHAT IS THE /RAREAL QUESTION BEHIND THAT QUESTION? NOW, YOU GET THESE QUESTIONS COLD AND IT'S REALLY, REALLY TOUGH OF. I HAD LIKE FIVE PAGES OF QUESTIONS THAT I'VE ENCOUNTERED. I'VE DONE ABOUT 300 INTERVIEWS ON THE HIRING SIDE AND PROBABLY ABOUT 20 ON TRYING TO BE HIRED FOR /AA JOB. SOME OF THEM ARE ABSOLUTELY STRANGE. LIKE TELL ME WHO IS YOUR HERO AND WHY? BUT THE BASIC ONES ARE WHY SHOULD WE HIRE YOU? AND SOME OF THE TECHNICAL QUESTIONS ARE IF YOU'VE BEEN INVITED TO AN INTERVIEW, USUALLY GENERALLY MOST OF THE TIME PEBBLE -- THEY BELIEVE YOU HAVE THE TECHNICAL EXPERTISE TO DO THE JOB OTHERS -- OTHERWISE YOU WOULDN'T GET INVITED. IT'S BEST QUALIFIED THAT MAKES IT TO THE INTERVIEW. BUT THEN THEY'RE SAYING DOESN'T HOOK REALLY STRONG IN /THIS PARTICULAR ONE. WHEN I ASK THE QUESTION ABOUT A PROGRAMMING JOB, WHAT /TKDO YOU KNOW ABOUT DODS, BUDGET EX EXECUTION? AND ED ED IT OF TALKING ABOUT HOW THIS PERSON HAD WORKED MAJOR BUDGETS, I REALLY DON'T HAVE A LOT /OF BACKGROUND IN -- HE WAS DONE. NONE OF THE REST OF THE PANEL HEARD ANOTHER WORD HE /SAESAID. HE WAS DONE. AND HE ACTUALLY HAD A LOT /OF EXPERIENCE. NOT IN THAT FORMAL PROCESS, BUT HE'D DONE PROGRAMMING. HE'D DONE BUDGETING FOR ANOTHER ORGANIZATION THAT JUST WASN'T DONE SUPER/SRAOEVISING REQUEST. SO FIRE SUGGESTION. FIRST SUGGESTION. PRACTICE. GET A COACH. GET SOMEONE WHO IS PRETTY CRITIC CRITICAL OF YOU. SO I HAVE MY WIFE ASK ME QUESTIONS.^ WHO IS HARD ON YOU. QUIT MAKING YOLKS. THIS IS SERIOUS. I MEAN PRACTICE. SO THAT THIS IS REALLY TOUGH. WHAT KIND OF BOSS CAN YOU NOT WORK FOR? I'VE HEARD OH, I CAN'T WORK FOR MICROMANAGERS. WELL, I'M A VERY DETAIL-ORIENTED PERSON. I CAN'T WORK FOR SCRAMERS. WHAT? SOMETIMES I HAVE TO GET THEIR ATTENTION. YOU'RE DONE. SCREAMERS. IF YOU PRACTICE, YOU HAVE TIME TO THINK ABOUT IT. AND THE OTHER THING IN AN INTERVIEW IS USE YOU IT AS AN OPPORTUNITY. SO YOU SUPER/SRAOEVISED IN CHINA AND THE UNITED STATES. AND HOW WOULD YOU DO? WHAT'S YOUR STORY? SUPER/SRAOEVISING IN CHINA, INCREDIBLY DIFFICULT AND /AA TRANSFORMATION. WHEN EVERYBODY WAS USED TO NO MATTER HOW HARD YOU WORKED YOU GOT THE SAME THING. IT WAS CALLED COMMUNISM. WHEREAS THE INCENTIVE, THERE WASN'T. THE OLD -- THERE WAS NO SERVICE BECAUSE THEY GOT NO BONUSES FOR COMING UP TO YOU. SO EVERYBODY GOT THE SAME. BUT YOU LEARNED HOW /TTO MOTIVATE THEM. HOW WERE YOU SUCCESSFUL THERE? SO AND WHAT IS YOUR STORY ABOUT IT? PEOPLE WILL REMEMBER YOUR STORY AS OPPOSED TO THE SPECIFIC ANSWER OF I SUPER/SRAOEVISED 2300 PEOPLE. THAT IS A STATEMENT /OF FACT. THEY DON'T KNOW HOW EFFECTIVE AND YOU WERE THEY DON'T KNOW HOW YOU DID IT. SO I THINK WE ARE RUNNING OUT OF TIME AND I WANT TO GIVE MORE TIME FOR YOUR BREAK AND THE CROPS GOING TO TAKE MY CAR AWAY. SO ONE LAST QUESTION, ANYBODY. >> WE SEE MANY LEADERS. MANY LEADERS BEYOND -- AND THEY MIGHT NOT HAVE ENOUGH VISION. THAT IS MY FIRST QUESTION TO YOU YOU. THE SECOND QUESTION IS A LOT /OF LEADERS ARE VERY CAPABLE. THEY DO EVERYTHING THEMSELVES. THEY NEVER THOUGHT ABOUT DELEGATING. THE THIRD QUESTION IS WHAT'S THE BEST WAY TO DO COACHING AND MENT MENTORING? SO I GIVE YOU THREE QUESTIONS. >> OKAY. AND I TOLD YOU THREE QUESTIONS.^ GEORGE -- LEADERS. I WAS ONE /OF THOSE IN PROGRAM PROGRAMMING AND YOU GOT TO HAVE THEM AROUND BUT YOU GOT TO HAVE VISION. WHY ARE WE DOING THIS? WHAT IS THIS ABOUT? WHY DO YOU COME TO WORK TODAY? WHERE DO YOU FIT AND WHERE DO YOUR PEOPLE FIT SENATOR, NATIONAL INSTITUTES OF HEALTH. YOU ARE TALKING ABOUT IMMUNOLOGY IMMUNOLOGY. YOU ARE TALKING ABOUT ISSUES. AND OH, BY THE WAY, WE IN THE MILITARY ARE VERY CONCERNED ABOUT THAT. BECAUSE I HAD SOLDIERS IN MON ROVEIA, LEISURE, TRYING TO HELP RESPOND TO /TTHAT AND IF ONE /-OF THEM GOT SICK, HOW DO WE BRING THEM HOME? HOW /TO WE TAKE CARE OF THEM? AND IT'S YOUR RESEARCH. HOW DOES WHAT YOU DO FIT INTO THE BROADER PIECE OF KEEPING THE FACING AND THE WORLD HEALTHY? SO YOU HAVE TO HAVE THE BROADER VISION AND A GOOD LEADER WILL SAY TO AN AUDIENCE OF AN ORGANIZATION "HERE'S WHAT WE DO FOR /AA LIVING. MY BIOTALK'S ABOUT HOW WE DEPLOY FOLKS BUT WHAT WE TELL THEM IS WE HELP THOSE GUYS WHO ARE PUT NICRISIS FIGURE OUT HOW /TO HELP AN ABLE -- ENABLE AN ORGANIZATION TO MEET A NEED. SO WE HAD ABOUT 100SOME SOLDIERS BUILDING UP HOSPITAL ACCIDENTS THINGS IN LEISURE AND SENT PEOPLE TO NEP TOOLE RESPOND. LIE /PWAOEBERIA AND WE ALSO HAVE THEM TO GO AFTER BAD GUYS. BUT GEORGE, DON'T DISCOUNT THE BEAN COUNTER BECAUSE VISION WITHOUT RESOURCES IS HASSLE FACING. OKAY? I'VE GOT THIS GREAT VISION AND I HAVE NO RESOURCE AND NOTHING'S GOING TO HAPPEN. HASSLLUCINATION. THE SECOND QUESTION? DELEGATION. IF YOU HAVE A SUBORDINATE YOU CAN'T DELEGATE, LOAD THEM UP. JUST LOAD THEM UP. THEY'LL LEARN. GIVE THEM /STHAOFP THEY CAN'T DO IT BY THEMSELVES. SO MUCH THAT. PLUS LEAD BY EXAMPLE. BE WILLING TO DELEGATE STUFF YOURSELF AND TRY NOT TO MICRO MICROMANAGE. I DO BELIEVE IN FORMER PRESIDENT RATINGAN. I LEARNED THAT LESSON AS A CADET WHERE I THOUGHT I WAS A REALLY GOOD LEADER, KY DO IT ALL AND THE GUY WHO SPONSORED ME FOR MY SUMMER TRAINING GAVE ME A LIST OF 40 THINGS TO DO IN A MONTH. AND THE FIRST WEEK I AM NOT -- KNOCK THEM OUT BUT I REALIZEDED YOU'RE NOT GOING TO GET ALL 40 OF THEM DONE BECAUSE YOU'RE TRYING TO DO THEM ALL YOURSELF. LOAD THEM UP. LAST QUESTION WAS? COACH. OKAY. I BELIEVE IN THE MANTRA TEACH, COACH, AND MENTOR. THIS IS A TEACHING SESSION. EVERYBODY COMES IN. TYPICAL COLLEGE SETTING. HALF THE PEOPLE ARE ASLEEP. BUT YOU TEACH EVERYONE. YOU SHARE INFORMATION. IF YOU ARE A GOOD LEADER, A GOOD LEADER SHARES INFORMATION, DOESN'T TRY TO KEEP IT. THEN YOU'VE GET A TEAM AND THIS IS A TEAM AND SO THIS PARTICULAR TEAM WE'RE GOING THROUGH A LOT OF COACHING STUFF. AND YOU -- THERE ARE TWO KINDS OF COACHING. SO THERE IS A TEAM COACH TO DO EXERCISE AND DRILLS TO WORK AS A TEAM. AND THEN THERE IS THE POSITION COACHES. HOW TO BE /AA GOOD WIDE RECEIVER AND HOW TO BE A GOOD QUARTER /SKPWA*EUBG GOOD HITTER. HOW TO BE /AA GOOD POINT GUARD. SO THERE IS SKILLS COACHING THAT TAKES PLACE ONE-ON-ONE. MENT /OORING IS REVERY TOUGH AND THAT'S A PERSONAL RELATIONSHIP. HOW ARE YOU GAY MENT /OOR? BE WILLING TO PUT INTO THE TIME TO THE PROTE. YOU CAN'T MENT /OOR IF YOU'RE NOT WILLING TO PUT IN THE TIME. HOW DO YOU DO THAT? DO YOU GUYS KNOW WHERE THE TERM MENT /OOR COMES FROM? IT'S A TEACHER WHO BECAME A SURROGATE PARENT. READ THE ODYSSEY ULC SEIZE. HE GOES OUT ON THIS KIND OF LIKE LITTLE SEA VOYAGE, THREE-HOUR TRIP, KIND OF LIKE GILL /TKPWA*EPBS ISLAND. RUNS INTO SIGH /SKPHROPZ ALL THIS. HE LEAVES HIS WIFE AT HOME AND HIS SON. THE SON, THOUGH, HAD A FATHER FIGURE CALLED MENTOR, WHO TAUGHT HIM AND HELPED HIM BECOME A MAN WHILE HIS FATHER WAS OUT AT WAR. SO A GOOD MENT /OOR TAKES THE TIME, LOOKS AFTER THE PROTEGE, LOOKS AFTER THE MENTEE, SPENDS THE TIME, DRILLS -- AND SOMETIMES IT'S JUST LISTENING, BUT I GO BACK TO TAKE TIME.^ TO GET TO KNOW THE INDIVIDUAL AND THEN LEVERAGE EVERY BIT OF SKILL YOU HAVE TO HELP THEM GET WHAT THEY ARE TRYING TO GET TO. THAT'S NETWORKING. THAT'S OPPORTUNITIES. THAT'S PRACTICE. BECAUSE A MENT /OOR WILL TEACH AND COACH AS PART OF BEING A GOOD MENT /OOR. SO THAT WAS YOUR THREE QUESTIONS QUESTIONS. THANKS FOR YOUR TIME. /PHRA [APPLAUSE] >> I WANTED TO JUST MENTION ABOUT MENT /OORING AND COACHING. THERE IS A MENT /OORING PROGRAM. LAST JUNE WE HAD ONE DAY SEMINAR SEMINAR. THE FIRST THREE HOURS OF THE DAY WE HAD HOW /TO WRITE YOUR RESUME. AND THEN THE AVERAGE -- AFTERNOON HOW TO DO A GOOD INTERVIEW. THIS COMING FRIDAY, WE HAVE A ONE DAY SEMINAR FOR THE MENTOR MENTORING PROGRAM. IF YOU ARE AVAILABLE AND IF YOU WANT TO JOIN AND THEN THE NEXT BUNCH TO DO THE MENTORING AND COACHING. I THINK IT'S COMING UP IN EITHER NOVEMBER OR DECEMBER. THIS FRIDAY IS /THE END /-FOF TpFIRST -- T HE GROUP. AND IF YOU WANT TO JOIN US, GO TO THE WEBSITE AND YOU WILL LEARN MORE ABOUT MENT /OORING AND THE COACHING PROGRAM FROM GAP AC AC. THANK YOU /PHRAS [APPLAUSE] >> I WANT TO THANK MR. GET AGAIN FOR TAKING THE TIME TO BE WITH US TODAY. I KNOW WE'VE BEEN MENTION INGING A BREAK A FEW /TPWAOEUPLZ IT'S NOT TIME YET BECAUSE WE STILL HAVE ABOUT 20 MINUTES. ACTUALLY, BEFORE I GO ON TO A LITTLE EXERCISE I PREPARED FOR YOU GUYS, I WANT TO THANK GEORGE CHANG FOR HIS SUPPORTING COORD COORDINATING THIS WORKSHOP AND GETTING ALL THE WONDERFUL SPEAKERS HERE TODAY AND ALSO MR. TYRONE BANKS FOR MAKING IT POSSIBLE FOR US TO USE THIS FACILITY. AND IT'S A WONDERFUL FACILITY. WE RELY ON EFFECT /KWREUIVE BUSINESS COMMUNICATION TO GET POSITIVE RESULTS. WHETHER IT'S TO GET YOUR IDEAS ACROSS, GET AGENDA APPROVED OR SIMPLY COMMUNICATE INFORMATION AND INSTRUCTION ON A SPECIFIC TOP /KWREUIC. WE TYPICALLY DO THAT VIA E-MAIL. SO THE WAY TO EXPRESS OUR IDEAS IM/PABPACT THE WAY OTHERS PERCEIVE OUR CONCEPTS. SO I WANT TO TEND -- SPEND THE NEXT 20 MINUTES TO TALK A LITTLE BIT ABOUT BEST PRACTICES IN BUSINESS COMMUNICATION WITH A SPECIFIC EMPHASIS ON VIRTUAL COMMUNICATION -- E-MAIL, MEMOS, WHATEVER IT MAY BE. SO I HOPE I DON'T BORE YOU.^ AND IF YOU ARE NOT ABLE TO SEE THIS VERY CLEARLY, FEEL FREE TO MOVE UP. THERE IS PLENTY /OF SPACE IN THE FRONT. SO BECAUSE WE USE E-MAIL SO MUCH MUCH, IT'S AN IMPORTANT TOOL. WHETHER GOVERNMENT AGENCY OR COMMERCIAL COMPANY, THEY WILL TELL YOU MY MOST IMPORTANT SYSTEM IS E-MAIL. AT THE SAME TIME IT CAN CREATE A LOT /OF DRAMA. SO I WANT TO TALK A LITTLE BIT -- BEFORE WE WRITE AN /AE-MAIL, WE NEED TO THINK THROUGH THE SUBJECT AND TITLE. IT NEEDS TO BE MEANINGFUL. MANY E-MAILS ARE NOT READ. FENE THEY READ YOUR E-MAIL, MAYBE THEY WILL READ THE FIRST LAST SENTENCE AND YOU NEVER GET YOUR IDEAS ACROSS.^ FOR EXAMPLE, IF YOU ARE TRYING TO SELL A GREAT IDEA. IF YOU CAN'T GET PEOPLE TO READ YOUR E-MAIL, THEN ALL YOUR HARD WORK IS IN VAIN. WE HAVE TO CHECK THE FACT AND MAKE /SHAOSURE WE KNOW WHAT WE ARE TALKING ABOUT AND WHAT WE ARE CONVEYING IS ACTUALLY FACTUAL AND SUBSTANTIATED BY FACT. SO THAT /KRAERDZ CAN ACTUALLY GET TO YOUR IDEAS IMMEDIATELY. AND YOU WANT /TO SUMMARIZE AND INCLUDE KEY WORDS. IF IT'S A MULTIPLE PARAGRAPH E E-MAIL, YOU WANT /TO START EVERY PARAGRAPH WITH A SENTENCE THAT SUMMARIZES YOUR ENTIRE PARAGRAPH WITH THE EXPECTATION THAT MOST READERS LIKE ME WHO ARE VERY BUSY AND YOU GUYS AT THE END OF THE FISCAL YEAR THAT YOU WANT TO CONVEY YOUR IDEA AT THE FIRST SENTENCE. CE. EMOTIONAL AND SOCIAL SO IF YOU REMEMBER NOTHING I SAY TODAY, YOU PROBABLY WON'T EVEN REMEMBER ME. I BEG TO YOU REMEMBER THIS, WHICH IS DON'T EVEN -- EVER SEND AN /AE-MAIL WHEN YOU'RE UPSET. DON'T HATE IT SEND BUTTON. WE HAVE TO BE STABLE. WE CAN'T BE EXPERIENCING STRONG EMOTION WHEN'S SENDING E-MAIL. EVEN WHEN WE'RE EXTREMELY HAPPY, I WOULD RECOMMEND YOU READ YOUR E-MAIL, MAKE SURE IT'S CLEAR AND TO THE POINT STILL BECAUSE REMEMBER OTHER PEOPLE HAVE TO READ IT. AND DEFINITELY DON'T SEND THEM WHEN YOU'RE MAD. OR IF SOMEBODY SENDS YOU AN /AOE EMAIL AND YOU'RE UPSET, DON'T HIT THAT REPLY ALL BUTTON AND SEND YOUR E-MAIL BACK. WE HAVE TO HAVE SOCIAL INTELLIGENCE AS WELL TO SEE WHEN A CONFLICT IS BREWING. WHEN /AA CONFLICT IS BREWING, DON'T SEND ANOTHER E-MAIL TO MAKE /THE SITUATION WORSE. CALL THEM. WALK OVER. OF COURSE, MAKE /SHAOSURE YOU'RE NOT MAD YOURSELF FIRST. AND STRUCTURE FOR SCANNING. /KW-FL THANKS TO COMPUTERS AND F MY LIFE IN FRONT OF A THESE CELL PHONES, I SPEND MOST COMPUTER, STARING AT MY CELL PHONE. THE WAY HUMANS READ HAVE CHANGED ESPECIALLY IN FRONT OF /AA COMPUTER AND /AA CELL PHONE. WHAT WE DO IS SOMETHING CALLED SCANNING. EXCEPT WE'RE NOT ELECTRONIC SCANNER. WE'RE HUMAN SCANNERS. ESPECIALLY THE WAY WE SCAN A PAGE. IT'S NOT AS EXACTLY THOROUGH AND I'LL TOUCH THON A LITTLE BIT LATER. SO WE NEED TO STRUCTURE OUR E E-MAIL FOR SCANNING BECAUSE MOVIE OF THE PEOPLE READ THEIR E E-MAILS ON A COMPUTER AND CELL PHONES. AND THEN WE NEED TO BE CLEAR AND PRECISE. I HAVE EXAMPLES HERE AND THE PURPOSE OF THESE MEMOS IS /THE SAME, WHICH IS TO SIGN FOR THE WORKSHOP. I WANT TO FOR YOU YOU INFORMATION ON HOW TO GET HERE SO YOU CAN SHOW UP FOR THE WORK WORKSHOP ON TIME SMOOTHLY WITHOUT GOING THROUGH A LOT /OF DRAMA. YOU ARE NOT GOING TO BE ABLE TO READ THIS. IT'S NOT INTEND /TPROUD TO READ. BUT THE FIRST VERSION IS A DRAFT THAT WE ARE GOING TO LOOK AT WAYS TO IM/PROPROVE IT. AND CRIT /AO*EIQUE AND THE SECOND ONE, AS YOU CAN SEE WITH A LOT /OF WHITE SPACE, IS AN IMPROVED VERSION. REMEMBER, EVERYTHING CAN BE IM IMPROVED CONTINUOUSLY. AND WE SHOULD EMBRACE THE CONTINUOUS IMPROVEMENT PROCESS. SO WE SHOULD ALWAYS READ WHAT WE WRITEIATE. LOT /OF TIMES WE HAVE A VERY HARD TIME READING WHAT WE WRITE VER WOMEN AND A WHEN YOU HIT THE SEND BUTTON, WE GO BACK TO READ IT. ANDUM -- I HAVE ALL THESE MISTAKES AND ILL NOT REALLY GETTING MY POINT ACROSS. WE WANT TONE VISION THE RE/SEUP RECIPIENT'S PERCESPECTIVE BECAUSE YOU'RE SENDING THE E-MAIL NOT TO MAKE YOURSELF HAPPY BUT FOR OTHER PEOPLE TO READ AND GET YOUR IDEAS ACROSS. I AM VERY NEAR-SIGHTED BY /I REFUSE TO WEAR GLASSS SO I AM NOT GOING TO BE ABLE TO SEE THIS THIS. SO THIS IS -- HERE IS EVEN MAIL WITH A TITLE WORKSHOP. IT'S PRETTY GENERIC. HOW MANY YOU HAVE WOULD KNOW EXACTLY WHAT I AM GOING TO TALK ABOUT IN AN /AE-MAIL BY HOOKING AT THIS TITLE? NOBODY'S RAISINGING THEIR HANDS. EITHER ASLEEP? AND IT'S A VERY LONG PARAGRAPH. SO WE NEED TO THINK THROUGH THE TITLE. WE NEED TO CHECK THE FACTS. WHERE THE FACTS IN /THIS E-MAIL? VERY HARD TO FIND ACTUALLY. SO YOU READ THE FACTS. WHEN REGISTRATION BEGINS? WHEN THE WORKSHOP WILL BEGIN AND WHERE IT IS? IT'S REALLY EM/PWBEDDED IN AN ENTIRE PHOTOGRAPH -- PARAGRAPH. AND YOU CAN'T GET TO THE POINT UNTIL YOU'RE HALF WWAY THROUGH. SO MORE THAN LUIKELY I WOULD HAVE LOST YOU.^ IF YOU'RE EXTREMELY BUSY, YOU MAY NOT KNOW THAT THIS HAS ANYTHING TO DO WITH THE LO/SKWREUGISTICS OF THE WORKSHOP. TRIM THE FACTS. I WOULDN'T READ THE WHOLE THING. I'M ASHAMED THAT I WROTE THIS. I UNDERLINEED JUST /AA FEW WORDS BY LOOKING AT IT THAT WE CAN TRIM. A LOT OF US START AN ANNOUNCEMENT OR MAKE A SUBMISSION BY SAYING "I AM PLEASED TO ANNOUNCE." THE AUDIENCE DOESN'T CARE HOW HAPPY YOU ARE. WHAT THEY ARE /STPHRAORGS /TPHOGS YOUR IDEA AND I KNOW YOU ARE ALL BUSY. AT /SKPWOEURBG REALLY WANT /TO WELCOME YOU TO THE WORKSHOP. THERE IS A TIME AND PLACE FOR THAT BUT THIS IS A LO/SKWREUGISTICS E E-MAIL. THERE ARE A FEW OTHER WORDS THAT CAN BE TRIMMED. BASICALLY IT CAN BE SHORTER AND YOU WANT TO SUMMARIZE THE KEY WORDS. THE KEY WORDS ARE -- MOST OF THEM ARE IN RED LINE AS TO WHERE IT IS AND WHERE TO GO, WHAT YOU NEED TO BRING. I WANT TO TOUCH ON EMOTIONS. I PUT PURPLE HEARTS NEXT TO SENTENCES THAT EXPRESSED HOW HAPPY I WAS WHEN I WROTE THE E E-MAIL. THIS IS JUST ANOTHER EXAMPLE OF HOW GAPACK IS -- FAPAKISTAN -- pFAPACK IS CONTRIBUTING. I'M 100% CERTAIN THAT YOU ARE GOING TO LOVE IT. AND THEN GOING FROM HAPPINESS. PERHAPS I HAD A BAD EXPERIENCE IN THE LAST WORKSHOP OF PEOPLE NOT SHOWING UP ON TIME. SO I SAID HEY, DON'T BE LATE. I AM NOT GOING TO WAIT FOR YOU. OKAY, THAT'S MY EMOTIONS ON MY E E-MAIL. NOW LET'S LOOK AT HOW RE/SECIPIENTS CAN SEE IT. REMEMBER, YOU CAN'T SEE BODY LANGUAGES WHEN YOU READ AN /AOE E-MAIL. SO IT REALLY DEPENDS ON YOUR RE RE/SECIPIENT'S NEED. MOST OF US ARE BUSY. SOME OF US MAY HAVE RUN INTO ISSUES AND /AA FEW OF US ARE TOO IGNORANT TO REALIZE THERE ARE ANY ISSUES. I'M HAPPY ALL THE TIME. SO LET'S LOOK AT THE LITTLE /SPHAOULY FACE. I NOTICE THEY'RE COUPLE SMILEY FACES NEXT TO THE HEART. WHAT DOES THAT TELL YOU? WHEN YOU'RE EMOTIONAL, YOU WRY -- WRITE THINGS BASED ON YOUR EMOTION. YOU REALLY DO NEED TO CONSIDER HOW PEOPLE VIEW IT. SO I AM VERY BUSY AND I SEE THIS THIS. OH, OKAY. THAT'S GREAT. I'M TAKING THE TIME TO READ IT. I SEE YOU'RE VERY PROUD, VERY HAPPY SO WHAT? YOU'RE VERY CERTAIN THAT I AM GOING TO LOVE IT. HOW DO YOU KNOW? I KNOW THE WORKSHOP IS AWESOME BECAUSE I SIGNED UP FOR IT. IF I DIDN'T THINK IT WAS GOING TO BE AWESOME, I WOULDN'T WASTE MY TIME ON IT, RIGHT? THEN I READ THIS NEXT LINE SO THE WORKSHOP -- WE WILL NOT WAIT FOR THOSE THAT ARRIVE LATE. WELL, THAT'S A LITTLE SALTY. WHAT MAKES YOU THINK I AM GOING TO BE LATE? I AM A PROFESSIONAL AND I HAVE A MASTER'S DEGREE. I AM A DISCIPLINED PUBLIC SERVANT. AND THEN GO DINE LITTLE BIT TO THE LAST SENTENCE THAT SAYS NO CELL PHONES ALLOWED AND PLEASE BE RESPECTFUL TO THE PRESENTER AND FRO EMPLOYEES." THAT'S A HARMFUL CENTERS. FUR TALKING TO HIGH SCHOOLERS AND A BUNCH OF TEENAGERS, BUT WE HAVE TO CONSIDER OUR AUDIENCE. DEPENDING ON MY MOOD. I MAY BE A LITTLE A-- OFFENDED. WHY ARE YOU TELLING ME TO RESPECT THE PRESENTERS? OF COURSE, I RESPECT THEM. SO IT'S JUST DIFFERENT PERCENT PERSPECTIVES LOOTING IT. AND IT ALSO DEPENDS ON THE READERS' MOOD. WE WANT E-MAILS TO BE MUTUALLY WITH A POSITIVE TOUCH /KWREURPBGS FORMATIVE, CLEAR, AND PRECISE. AND I WANT TO TOUCH A LITTLE BIT ON SCANNING NOW. WE TALKED ABOUT HOW WE SCAN THE PAGE, IT'S E-MAIL OR WEBSITE OR CELL PHONE. WE DON'T NEED THINGS WORD BY WORD ANYMORE. ILLED WITH MORE AND MORE PEOPLEE LIKE MYSELF WHO NEVER READ ALL OF THE E-MAILS AND ESPECIALLY THIS VERY -- IF IT'S VERY LONG. IF I GO, I'LL GO TO THE FIRST ONE. THERE ARE 120 TRAINEES. GREAT. WHAT THAT? THEN I AM GOING TO MOVE TO THE NEXT SENTENCE BECAUSE I'M IM IMPATIENT. I KNOW HOW BUSY YOUR, YEAH. A NUMBER. 100% CERTAIN. OKAY. AT /TTHAT POINT A LOT OF US WILL STOP READING THE E-MAIL BECAUSE THAT'S HOW WE /STKHRAUPB A PAGE, WHETHER IT'S E-MAIL. A LETTER IRE WEBSITE. AND 8:30. WHAT DOES THAT MEAN? LATE FOR WHAT? I AM GOING -- TO GO BACK. MAYBE THIS HAS TO DO WITH THE WORKSHOP. THIS SHOWS YOU HOW CONFUSING SOMETHING LIKE THIS COULD BE. AND AT THE END WE TALK ABOUT TYRONE MR. AND ELIZABETH AT THE END. SO WE MOVE TO THE NEXT SLIDE. OKAY. SO LET ME THINK THROUGH THE TITLE. I WANT YOU TOREAD IT BECAUSE THIS IS VERY IMPORTANT. EVERYBODY WHO IS RECEIVING THIS E-MAIL HAS ACTUALLY SIGNED UP TO ATTEND THE CONFERENCE. I WANT YOU TO BE ABLE TO GET HERE AND NOT GO TO A DIFFERENT BUILDING OR COME AT A DIFFEREN TIME. SO I WANT YOU TO START TO THINK THROUGH THE TITLE. COMMUNICATING FOR SUCCESS WORK WORKSHOP LO/SKWREUGISTICS. WE HAVE BEEN SENDING YOU EVERY WEEK AND IMMEDIATELY YOU RECOGNIZE THAT TITLE AND I START WITH IMPORTANT. WHENEVER SOMEBODY SAYS WITH SOMETHING THAT STARTS WITH IMPORTANT, I BELIEVE IT'S IMPORTANT. SO THAT HAS CAPTURED YOU. SO PROBABLY I WOULD SAY 99.5% OF YOU WILL CONTINUE TO READ THIS FOR FURTHER INFORMATION TO GET HERE BECAUSE YOU PAID FOR AND YOU ARE EXCITED ABOUT IT, RIGHT? NOW, I AM STILL BUSY. SO I MAIN /STRAOEUPL TO READ ALL OF IT. I AM GOING TO ASSUME THE WORST AND HOPE FOR THE BEST. HERE IS A NICE TITLE. I AM GOING TO SCAN IT AND GO YOU KNOW WHAT? HERE IS SOME BULLETS. BULLETS ALWAYS GET MY ATTENTION. I ALWAYS GO TO THE FIRST BULLET EVERY TIME -- EVERY TIME I READ EVEN MAIL AND THAT'S WHERE THE FACTS ARE. ALL THE FACTS INCLUDED FOR THIS E-MAIL, INCLUDING WHAT YOU NEED TO BRING, AN ID, WHERE TO ECONOMIC FOR SECURITY, WHERE TO REGISTER, WHEN ARE ALL INCLUDED IN THE FIRST 3 BULLETS. AND KEY INFORMATION IS HIGHLIGHT HIGHLIGHTED. UNDERLINED. AND THEN THERE IS ADDITIONAL INFORMATION ON E-MAIL. YOU KNOW HOW /TO CONTACT US. NO PROBLEM. YOU CAN PROBABLY GO THROUGH THE TITLE AND THE FACTS IN ABOUT 30 SECONDS VERSUS HAVING TO READ THE ENTIRE PHOTOGRAPH -- PARAGRAPH, AS /I SHOWED YOU IN THE PREVIOUS SLIDE. NOW, TALK ABOUT SCANNING, RIGHT INSIDE, DON'T HAVE TIME. I AM GOING TO READ THE TITLE. IMPORTANT. GO SEE THE BULLETS. I KNOW EXACTLY WHERE IT IS. I NEED A VALID GOVERNMENT-ISSUED ID. I NEED TO CHECK IN AT GATE WWAY 56 56. ROCKVILLE PIKE. I CAN CLICK TON ON MY /SKPREFL IT SAYS BUILDING 45 AND REGISTRATION BEGINS AT 7:30 AND ENDS AT 8:30 A.M. SHARP. I DON'T NEED TO TELL YOU GUYS DON'T BE LATE. I WILL TELL UT REGISTRATION WILL END AT 8:30 A.M. SHARP. SO -- NOTICE THAT THERE IS A LOT OF WHITE SPACE. VAGUE LOT /OF WHITE SPACE AND BULLETS IS A GOOD WAY TO BREAK YOUR MESSAGE UP FOR READABILITY. AND CRATE SUBJECT THAT HELPS YOUR AUDIENCE SO THAT THEY WILL READ YOUR MESSAGE. AND THIS APPLIES TO ANY KIND OF MARKETING COMMUNIION, BUSINESS COMMUNICATION OR ANY MARKETING COPIES YOU CREATE, WHETHER IT'S TO CREATE FOR YOURSELF OR JOB BE OR GRAPHICS DESIGNER OR EVEN A USER EXPERIENCE ENGINEER. MAKE SURE IT'S ALWAYS CLEAR AND CONCISE. GET ALL OF YOUR FACTS STRAIGHT. AND DON'T SEND E-MAILS WHEN YOU'RE UPSET. READ YOUR RE/SECIPIENT OR COLLEAGUE COLLEAGUE'S E-MAILS FOR USING YOUR EMOTIONAL AND SOCIAL INTELLIGENCE. AND WHEN IN DOUBT, WHEN /AA CONFLICT IS RISING, DON'T FORGET NICATION, PICK UP THE ZONE THE TRADITIONAL WAVE AND CALL OR GO SEE THEM. I'M NOT SAYING A BOSTON COKE WON'T SOLVE -- A COCK -- THAT INCLUDES OUR -- THAT CONCLUDES OUR CORPORATE AND BUSINESS COMMUNICATION SESSION. PLEASE -- WE HAVE TEN MINUTES FOR QUESTIONS. BUT I DON'T FORESEE YOU HAVING ANY QUESTIONS BUT I STILL WANT TO GIVE YOU AN OPPORTUNITY TO ASK THEM IF YOU HAVE ANY. >> THANK YOU SO MUCH, ELIZABETH ELIZABETH. AND THIS IS REALLY A GREAT TOPIC TOPIC. AT /THIS DAY WE USE THE E-MAIL SO OFTEN AND -- FEEL FUNNY TO RECEIVE A LETTER NOW. PERSONALLY I THINK I'M BIG O OFFENDER OF QUICK RESPONSE. I AM A SCIENTIST WORKING IN A LAW ENFORCEMENT AGENCY. WE ARE EXPECTED TO RESPOND RIGHT AWAY. DO YOU SEE MY E-MAIL? WHEN DID YOU SEND IT? FIVE MINUTES AGO? YOU HAVEN'T LOOKED TAT YET? SO THAT IS THE EXPECTATION. HOW DO WE BALANCE THAT, PROVIDING ENOUGH CLEAR, CONCISE INFORMATION AT THE SAME TIME TO REALIZE THE TIME SENSITIVITY OF IT? THAT'S MY FIRST QUESTION. THE OTHER ONE IS -- I SEE SOME OF THOSE TEXT IS ALL CAPITAL. ALL BOLD. NOT USING CERTAIN COLORS? IF YOU USE THE RED, BOLD, HIGHLYED BACKGROUND, ORANGE YELLOW COLOR AS BACKGROUND? THAT GETS YOUR ATTENTION BUT I THINK QUITE CHIEFS THE OPPOSITE ANNOYING PEOPLE AND SAYING WHAT IS THIS? AND REALLY DOESN'T WORK, THE INK TO WRITE ONOT THAT. >> THANK YOU. TO ANSWER YOUR FIRST QUESTION, HOW DO WE WITH RESPOND QUICKLY AND YET WRITE CONCISE EMAILS AND MORE IMPORTANTLY, WHEN THIS E E-MAIL IS UPSETTING ME AND I AM SO EXCITED, I JUST CAN'T CONTAIN MYSELF? EVERYBODY IS DIFFERENT. AND THE WAY I WOULD APPROACH IT IS PEER REVIEW, RIGHT? AND GOING BACK TO THE FUNDAMENTAL ISSUE OF HOW DO WE PRIORITIZE OUR WORK? WE MAY HAVE TEN E-MAILS COMING TO OUR INBOX AND THINGS WE ARE DOING FROM OUR DESK AND PHONE CALLS THAT WE HAVE TO MAKE. WE USUALLY -- BASED ON OUR IMPORTANT THEY ARE. BUT SOMETIMES THINGS TAKE YOU 30 SECONDS TO DO. SUDDENLY YOU'RE NOT GOING TO PAN PANIC, RIGHT? SO WHEN IT /KUPCOMES TO RESPONDING TO E-MAILS VERY QUICKLY, I WOULD ALWAYS READ WHAT /I WROTE -- WRITE, AND I WILL READ WORD BY WORD AND I WILL MAKE /SHAOSURE THAT MY FEELINGS, EMOTIONS ARE MUTE MUTUALLY. NOW, IF I REALLY CANNOT CONTAIN MYSELF, A LOT OF US HAVE TRUSTED PARTNERS AT A JOB. I WILL HAVE SOMEBODY PEER-REVIEW MY E-MAIL AND SAY WHAT DO YOU THINK OF THIS? HOW WOULD YOU -- CAN YOU PROOF PROOF-READ THIS BECAUSE IT'S SO IMPORTANT? I AM AN /AFADVOCATE OF THE PEER- PEER-REVIEW PROCESS, WHETHER IT'S NETWORK ENGINEERING OR E E-MAILS OR WRITING. BECAUSE WE ARE SO INVOLVED IN DOING SOMETHING. JUST LIKE WHEN WE'RE DRIVING. WE HAVE A BLIND SIDE. BUT OTHER PEOPLE CAN SEE IT SO CLEARLY. SO THAT'S MY ADVICE TO YOU ON BALANCING BETWEEN THE /HREFLEVEL OF URGENCY, THE SPEED AND QUALITY OF THE E-MAIL. THE SECOND QUESTION -- WHAT WAS YOUR SECOND QUESTION? CAPITAL LETTERS. THERE IS A LIMIT, RIGHT? IF YOU GO TO A DOCTOR -- I HAVE GAINED ABOUT 20 POUNDS IN THE LAST SIX MONTHS AND MY DOCTOR TELLS ME EVERYTHING IN MODERATION IS GREAT. JUST DON'T BE SO EXTREME. THIS APPLIES EVERYTHING TO. REMEMBER, COLORS ARE NOT LIGHTEN AND WE HAVE TO BE CONSIDER AATE TO OUR RE/SECIPIENTS. HOWEVER, IF -- -- WE WRITE IN -- WHEN YOU WRITE IN ALL CAPS, SOMETIMES DEPENDING ON THE READER /A'S MOOD. IF I'M IN /AA BAD, BAD MOOD, I THINK YOU'RE YELLING AT ME. BUT THE GRIN THING -- I DON'T THINK I WOULD HAVE SAID THIS FIVE YEARS BUG BECAUSE EVERYBODY EVERYBODY'S TEXTING, AT THE END /-OF THE E-MAIL SOMETIMES MAKES PEOPLE /SPAOEUL.^. YOU AGAIN IN ROD RATION Y.^ WOULD TRY TO STAY AWAY FROM COLORS AND I SHOULD FOLLOW MY OWN ADVICE AND I APOLOGIZE FOR USING ALL THESE DIFFERENT COLORS COLORS. AY. BUT UNDERLINING LAYING LOD -- YOU DON'T NEED TO HAVE TEN DIFFERENT COLORS UNLESS IT'S A CHRISTMAS PARTY. DOES THAT ANSWER YOUR QUESTION? AND AGAIN, EVERYBODY HAS MY E E-MAIL. I THINK THIS IS JUST THE BEGINNING OF THE WORKSHOP. THE WORKSHOP IS /THE BEGINNING, RIGHT? WHENEVER YOU HAVE QUESTIONS AND YOU FEEL LIKE YOU CAN TRUST US ENOUGH TO EMAIL US AND CALL US FOR SOME ADVICE, WE'D BE HAPPY TO DO IT. WE'RE HERE /TO CONTRIBUTE TO YOUR GOING OUT AND TO REALLY HELP. WE'RE ALSO HERE /TO LEARN OURSELVES. SO NEXT QUESTION? >> THANK YOU FOR THE TOPIC AND ACTUALLY IT'S PAR OF THE REASON. MY BOSS ACTUALLY HAS COMMENTED ON THE -- A COUPLE /OF FEDERAL AGENCIES NOW. AND I PERSONALLY STRONGLY BELIEVE THAT PART OF OUR STYLE AS WE GO THROUGH AGENCIES AND DIFFERENT CULTURES. I'M JUST CURIOUS WHAT YOUR THOUGHTS ARE ON THAT IN TERMS OF CULTURAL WILL INFLUENCE? STYLE WRITING? NOW OTHER DILEMMAS ARE SOMETIMES A LOT /OF TIMES WHEN I READ E E-MAILS I FEEL LIKE IT'S TOO NEUTRAL, BUT THERE IS NO EMOTION EMOTIONS AND I KNOW IT FEELS OUT OF TOUCH. I AM TRYING TO FIND BALANCE. THANK YOU. >> THANKS FOR YOUR QUESTION. AGAIN GOING BACK TO EVERYTHING IN MODERATION, SHOWING A LITTLE BIT OF EMOTION, A LITTLE BIT OF A SMILEY FACE. THANK YOU TELLING THEM IT'S GREAT IS OKAY. AS FAR AS THE CULTURE DIFFERENCE DIFFERENCES OF AN /AE-MAIL, THAT'S EVERYWHERE, RIGHT? I ALWAYS LOOK AT THE DIFFERENCES DIFFERENCES. THE DIFFERENCE IS REALLY OUR CULTURE AND WE'LL TALK ABOUT SOME OF THE CULTURE INTEGRATION. I'LL GIVE YOU MY OPINION BECAUSE PROBABLY THAT'S ALL YOU ARE GOING TO HEAR IN /THIS WORKSHOP WHENEVER I OPEN MY MOUTH. FROM WHAT I KNOW -- AND IT MAY NOT BE 100% TRUE -- BUT MY PERCEPTION IS A LOT OF US ASIANS -- LIKE ANOTHER LADY -- WE'RE VERY INTO THE WORK AND WE WORK REALLY HARD. BUT WE TEND TO BE VERY SUBTLE WHENEVER THERE IS A LITTLE BIT OF ISSUE. SOMETIMES I AM NOT -- MAD AT YOU AND YET I'M SMILING AT YOU. AND THIS COMES ACROSS. SO I THINK THE WAY TO FIX THAT IS ACTUALLY TO LEARN THE CULTURE CULTURE. LEARN THE HISTORY OF AMERICA AND UNDERSTAND WHY WE DO WHAT WE DO BECAUSE WE LOVE THIS COUNTRY. LET'S LEARN HOW /TO LIVE IN /TTHIS COUNTRY AND WORK TOGETHER AND COLLABORATE WITH EVERYONE. AT THE SAME TIME, PRESERVE YOURSELF. YOU'RE YOU. EVERYBODY IS DIFFERENT. SOME PEOPLE ARE VERY SERIOUS. I CAN'T WALK FROM HERE TO THE BATHROOM WITHOUT CRACKING MYSELF UP. I DON'T KNOW WHAT'S WRONG WITH BUT IF YOU FOLLOW THE BEST . PRACTICES AND ACTUALLY PUT YOURSELF IN OTHER PEOPLE /A'S SHOES SHOES, IT'S ABOUT THE IDEA YOU ARE TRYING CONVEY AND THEY READ IT AS IF YOU ARE A BABY AND KNOW NOTHING ELSE. AND TO SEE IF THAT IDEAS COMES ACROSS EASILY IN /AEA FIRST SENTENCE AND IN /AA BULLET. AND I THINK AND IF YOU KEEP ON PRACTICING AND EXERCISING, I THINK YOU WILL PREVAIL. SO HOW THAT ANSWERS YOUR QUESTION. AND IF YOU HAVE ADDITIONAL QUESTIONS, FEEL FREE TO E-MAIL ME. GEORGE? DID YOU HEAR ME WHEN I THANKED YOU? >> THANK YOU, YEAH. THANK YOU VERY MUCH. I JUST HAVE ONE COMMENT. THIS COMMENT ACTUALLY IS NOT FROM ME. IT'S FROM ONE /OF MY FRIENDS. HER NAME IS NANCY SINGER. SHE WAS PRESENTING IN THE PLATFORM THAT I HAD IN ROCKVILLE AND IF YOU ARE INTERESTED, LET ME KNOW IN BIOMEDICAL TECHNOLOGY. THE COMMENT IS LIKE THIS. REMEMBER, E-MAIL IS LUKE A DIAMOND. IT LASTS FOREVER. UNDERSTAND ONE CANDIDATE OR PRECEDENCSIDENCY IS HAVING THEIR E E-MAIL CHECKED. BUT I'LL TELL YOU THE TRUTH. MANY COMPANIES LOSE YOU BECAUSE PERSONAL THINK ABOUT ONE HE JOB THING. EVERY E-MAIL YOU SEND WILL STAND ON TRIAL IN THIS COURT. THINK ABOUT THIS. SO I WANT TO GIVE YOU THE COMMENT. THE COMMENT IS E-MAILS LIKE DIAMOND. THEY LAST FOREVER. THANK YOU. >> AND THANK YOU, GEORGE. THAT'S A GREAT POINT, THANK YOU. WHENEVER YOU SEND SOMEBODY AN E EMAIL, /KPALS -- ALWAYS EXPECT IT TO BE FORWARDD TO EVERYBODY, INCLUDING H /R-FPR AND IF YOU'RE COMFORTABLE WITH THAT, YOU'RE PROBABLY ALL RIGHT. ANOTHER PERSONAL FLOPHILOSOPHY OF MINE IS IF YOU ARE GOING TO TALK ABOUT SOMEBODY IN AN /AE-MAIL, THEY SHOULD BE ON THE E-MAIL. IF THERE IS A CONFLICT AND YOU FEEL LIKE SOMETHING SOMETHING CAN BE IMPROVED, I WILL TALK TO THAT PERSON. I WILL NOT TALK TO SOMEONE ELSE ABOUT THAT PERSON, ESPECIALLY IN AN /AE-MAIL, WITH THE UNDERSTAND UNDERSTANDING THAT IT CAN BE FORWARDD TO ANYONE, RIGHT? I HOPE YOU FIND THIS SESSION USE USEFUL. AND NOW IT'S TIME FOR COOKIES. I SPENT A LOT OF ALL TIME BUYING ALL THIS STUFF YESTERDAY SO I WANT TO YOU EAT ALL OF IT, OKAY? SO THANK YOU GUYS. WE'RE SELE -- SEE YOU BACK HERE IN TEN MINUTES. 10:35. I HOPE YOU ENJOYED THE COOKIES. THE NEXT TOPIC IS HOW TO COMMUNICATE AND IMPRESS SOMEONE IN THE BIG LEAGUE? SANDRA IS AN AMAZING ATTORNEY AND PRESIDENT AND FOUNDER OF YOUR CULTURE EDGE. AND I WOULDN'T DO HER JUSTICE IF I INTRODCED HER SO I AM GOING TO LET HER INTRODUCE HERSELF BECAUSE SHE'S JUST AWESOME. /PHRA [APPLAUSE] >> THANK YOU VERY MUCH, ELIZABETH. THANK YOU, GEORGE, FOR /EUINVITING ME TODAY. IF WE CAN HAVE OUR TECH PERSON PLEASE BRING UP MY PRESENTATION. SO GOOD MORNING, EVERYONE. YOU GUYS ARE FEELING PRETTY GOOD AFTER THOSE COOKIES? OKAY. SO TODAY WE'RE GOING TO CHANGE THINGS UP A LITTLE BIT, BUILDING RAB ORT, HOW /TO COMMUNICATE AND IM/PRPRESS SOMEONE IN THE BIG LEAGUE. RAP ORT. I KNOW YOU GUYS JUST GOT SOME COOKIES IN YOU, BUT I WANT YOU TO DO SOMETHING FUN RIGHT NOW. I WANT YOU ALL TO STAND UP FOR ME. AND I WANT YOU TO GO TO SOMEONE OR TURN AROUND, INTRODUCE YOURSELF TO SOMEONE -- HOLD ON. HOLD ON. INTRODUCE YOURSELF -- WAIT. INTRODUCE TO SOMEONE YOU DON'T KNOW. AND AFTER YOU HAVE EXCHANGED GREETINGS, I WANT YOU TO STAY STILL AND I AM GOING TO ASK YOU SOME QUESTIONS RIGHT AFTER THAT. SO WE'RE GOING TO DO ONE MINUTE. TURN AROUND. INTRODUCE YOURSELF TO SOMEONE. >> THANK YOU SO MUCH FOR BRING BRINGING THE ENERGY UP IN /THIS ROOM. I KNOW YOU WANT /TO CONTINUE TALKING. LOUDER. HERE WE GO. THIS IS THE FIRST QUESTION. IF YOU INTRODUCED YOUR FIRST NAME WITHOUT INTRODUCING YOUR FULL NAME, I WANT YOU TO SIT DOWN. IF YOU ONLY SAID YOUR FIRST NAME NAME, HI, I'M SANDRA, AND YOU DID NOT SAY HI, I'M SANDRA LE, SIT DOWN FOR ME. ALL RIGHT, VERY GOOD. IF, AFTER YOU INTRODUCED YOURSELF AND YOU SAID SOMETHING POSITIVE OR SOMETHING GOOD THAT YOU SHARED WITH SOMEONE, REMAIN STANDING. IF YOU DIDN'T, THEN SIT DOWN. ALL RIGHT. AND LAST BUT NOT LEAST, IS THAT IF YOU DIDN'T SMILE WHEN YOU SAW SOMEONE, THEN YOU SIT DOWN. I DON'T GET YOU ON THAT BECAUSE YOU ALL LISTENED TO DEBORAH AND THE OTHER SPEAKERS THAT WERE HERE. YOU MADE SURE YOU SMILED. SO GO AHEAD AND SIT DOWN. THANK YOU SO MUCH. SO THIS EXERCISE WAS JUST SO THAT YOU KNOW -- SOMETIMES YOU KNOW WHAT TO DO. IT'S JUST A MATTER OF DOING THINGS A LITTLE BIT MORE STRATEGICALLY AND DOING IT A LITTLE BIT BETTER. YOU ALL KNOW HOW /TO INTRODUCE YOURSELVES. YOU ALL KNOW HOW /TO MAKE THAT FIRSTHAND MAKE AND MAKE THAT FIRST CONNECTION. BUT HOW DO YOU DO IT IN /AA WAY THAT'S SMARTER, AND ESPECIALLY HOW DO YOU DO IT WHEN YOU MEET SOMEBODY OF HIGH INFLUENCE, OF A GREAT AUTHORITY? HAVE YOU ALL HAD THAT WHEN YOU MET SOMEONE AND YOU JUST -- I'M TOO SCARED TO SPEAK TO /TTHAT PERSON? YOU KNOW WHAT I MEAN, RIGHT? SO WHEN I TALK ABOUT RAPORT, WE ARE TALKING ABOUT HOW HOW /TO MAKE THAT CONNECTION, THAT FIRST CONNECTION. WHEN I THINK ABOUT CONNECTION, IT'S ABOUT MY HEART GOING OUT AND REACHING YOUR HEART. AND HOW DID I LEARN ABOUT BUILDING RAP SORT AND THE IMPORTANCE OF BUILDING RAP PORT. I CAME TO THE UNITED STATES FROM /SKPRA*EUPL WENT TO SCHOOL, AND I REMEMBER YES AND NO AND THE TEACHER ASKED ME WHAT'S YOUR NAME AND I SAID YES. WHAT'S YOUR NAME? NO. SO I DON'T THINK -- I DON'T KNOW HOW I PASSED FOURTH GRADE. AS /AA REFUGEE, MY PARENTS WERE ON FOOD STAMPS, WE WERE ACTION, AND WHEN I GOT TO HIGH SCHOOL, A COUNSELOR SAW SOMETHING IN ME AND SHE SAID SANDRA, YOU SHOULD APPLY TO BE THE UNITED STATES YOUTH EMBASAMBASSADOR OF AMERICA TO JAPAN, AND I SAID ME? SHE SAID JUST GO AHEAD AND TRY IT, AND I DID. SO THIS SCHOLARSHIP WAS TO COME TO DC TO BE /AA YOUTH EMBASSAMBASSADOR TO GO TO JAPAN AND SPEND TWO MONTHS OVER THERE DOING EMBASSY AMBASSADOR-LIKE WORK. AND WHEN I GOT THIS /SHRERT THAT SAID SANDRA, YOU'RE ONE OF THE 12 FINALISTS. WE'RE SO EXCITED. MY PARENTS WENT OUT, AND THEY SPLURGED. THEY ACTUALLY TOOK ME TO SEARS INSTEAD OF KMART TO BUY MY FIRST REALLY SHOPPING MALL DRESS. AND WHEN I WENT TO DO THE INTERVIEW, IT WAS PRETTY MUCH LIKE YOU GUYS HERE. THEY PUT ME IN /THIS CHAIR, AND I WAS 16, AND IT WAS MY FIRST INTERVIEW AND I WAS SO SCARED. AND THE VERY FIRST QUESTION THAT THEY ASKED ME WAS THIS. YOU'RE THE ONLY ASIAN-AMERICAN OUT OUT /OF ALL THE FINALISTS. WHAT ADVANTAGE DO YOU HAVE OVER THE OTHER STUDENTS? AND MY HEART WAS POUNDING. WHAT /STPHRARPBGS WHAT HWANG -- WHAT ADVANTAGE? WHAT ADVANTAGE WOULD I HAVE? I JUST SAT UP STRAIGHT, AND I SAID I'M CONFIDENT, I'M SURE. ONE THING THAT I CAN DO BETTER THAN ALL THE OTHER STUDENTS. I CAN USE CHOP STICKS. LAUGHT[LAUGHTER] AHA! YOU LAUGHED, AND YOU SMILED AND THAT WAS MY FIRST CONNECTION, HOW I BUILT RAP PORT, AND FROM THERE, WE STARTED THIS WONDERFUL CONVERSATION AT THE END -- AT THE END I ENDED UP WINNING THAT SCHOLARSHIP AND REPRESENT IN MY STATE, I WAS SELECTED TO BE THE YOUTH EMBASAMBASSADOR OF AMERICA. SO IT'S -- /PHRAUS [APPLAUSE] ISN'T IT AMAZING TO HAVE THIS STAGE TO BE THE REPRESENTATIVE OF AMERICA? SO THAT'S WHY YOU NEED TO BUILD RAP PORT. THAT'S WHY WE NEED TO BUILD RAP PORT. SO WHAT'S THE VALUE OF BILLION ABOUT -- LEARNING TO BUILD RAP PORT? I KNOW YOU GUYS WORK IN /AA GOVERNMENT AGENCY JUST REALLY THE OUTSIDE 80% OF ALL THE JOBS FOUND THROUGH NETWORKING IS ABOUT THE CONNECTIONS AND THE RELATIONSHIPS AND EVEN WITHIN THE GOVERNMENT. OPENINGS WILL COME UP BEFORE YOU EVEN KNOW IT. YOU HAVE FRIENDS WHO HAVE FRIENDS WHO ARE INSIDE THE DEPARTMENT. THINGS HAPPEN, AND YOU HEAR ABOUT IT, AND YOU GET READY FOR IT. 70% OF THE JOBS OUTSIDE ARE UN UNPUBLISHED. THINGS. WHAT SO JUST THINK ABOUT THIS YOUR DAILY LIFE HOW SOMEONE GOT TO SOME PLACE BECAUSE THEY KNEW SOMEBODY. NOT BECAUSE ALL THE TIME THEY WERE THE BEST AT /TTHAT -- AT WHAT THEY DID, BUT BECAUSE THEY HAD THOSE RIGHT CONNECTIONS. AND REALLY THE 50/50 SALSA ABOUT FEW PEOPLE ARE EQUAL. THEY ARE GOING TO PICK THE ONE THEY WANT BETTER. ISN'T THAT THE TRUTH? YES. YOU'VE GONE TO THE MALL, AND ONE PERSON WHO WANTS TO HELP YOU, LOOKS AT AND YOU SAYS NO, NO, -- YOU DO NOT WANT /TO GIVE THAT PERSON THAT COMMISSION. YOU'D RATHER WALK ACROSS TO ANOTHER REGISTER TO GIVE ANOTHER SALESNARIAN LIKE BETTER THAT COMMISSION BECAUSE YOU WANT /TO WORK WITH PEOPLE THAT YOU LIKE. SO HERE WE GO. WHY IS IT SO HARD FOR US AS ASIA ASIA-NOTS TO -- ASIANS TO COME UP TO SOMEONE NEW AND TO SAY HI AND TO TART A CONVERSATION? WHY IS THAT? START A CONVERSATION? ANTHROPOLOGISTS CAME UP WITH A CONCEPT LOW CONTEXT VERSUS HIGH- HIGH-CONTEXT CULTURE. SO LOW CONTEXT IS LOW OON THE -- --. IN THE AMERICAN CULTURE, VERY DIRECT, SPOKEN MESSAGE AND YOU SAY WHAT YOU MEAN AND YOU CAN GO OUT AND START A CONVERSATION, TART A RELATIONSHIP LIKE THIS. RIGHT? IT'S JUST LIKE THAT GAS BURNER. IT GOES UP. IT GOES ON. BUT FOR US ASIANS, THINGS RAY LITTLE BIT SLOWER RIGHT, LESS DIRECT. WE LOOK AT THE SUMMIT -- SUBTLE CUES. RELATIONSHIPS BUILD OVER TIME. NOW, NOD YOUR HEADS AND SAY YOU UNDERSTAND ME IF YOU HAVE SEEN A GUEST COME TO YOUR HOUSE, ANOTHER ASIAN GUEST COME TO YOUR HOUSE AND YOU SAY PLEASE, I'D LOVE FOR YOU TO STAY TO DINNER. NO, NO, I CAN'T. FO, REALLY, WHY DON'T YOU STAY A LITTLE BIT LONGER SENATOR,, I COULDN'T IMPOSE ON YOU. IT'S OKAY. AND THEN PLEASE. I MEAN, I WOULD JUST LOVE IT. PLEASE. YOU ASKED A SECOND OR THIRD TIME BEFORE THEY SAY YES. YOU'RE SUPPOSED TO. IF YOU ONLY ASKED SOMEBODY ONE TIME AND THEY SAY NO, I CAN'T, YOU FEEL LIKE YOU HAVEN'T DONE WHAT YOU NEEDED TO DO? WHY? BECAUSE AS ASIANS WE TAKE LITTLE BIT LONGER. AND CAN HOW COME MY FIRST NO AND THEY DIDN'T MAGIC AGAIN? BUT IF YOU'RE AN AMERICAN, YOU GO UP TO THE EXPERIENCE SAY AND IT'S EITHER YES /OOR NO, THANK YOU, BECAUSE I HAVE ANOTHER ENGAGEMENT. IT'S REALLY QUICK AND THEY DIRECTLY TELL YOU. FOR US, REMEMBER THAT SOMETIMES WE TALK ABOUT THINGS. BUT WHAT WE NEED TO DO IS ALSO HEAR IN THE AMERICAN CULTURE, WE NEED TO BE MORE DIRECT. AND WHAT I AM GOING TO DO TODAY IS SHOW YOU IN DIFFERENT WAYS HOW /TO CONNECT WITH THOSE OF AUTHORITY. AND STANDING UP HERE, I THINK IT MAY BE EASY. YOU GUYS ARE THINKING SANDRA, SHE'S AN ATTORNEY. OF COURSE, SHE'S GOING TO KNOW HOW /TO SPEAK. COMMUNICATION, OF COURSE, YOU EXPECT THAT. SO LET ME TELL YOU WHAT HAPPENED THAT GOT ME TO THIS POINT WHERE I AM ABLE TO STAND IN FRONT OF YOU AND SPEAK. WHEN I WAS IN LAW SCHOOL, I HAD A COURSESHIP AND ONCE GET THE COURSESHIP, YOU GET A FULL-TIME JOB IF THEY LIKE YOU. YOU WENT TO THIS LAW /TPEUFRPL -- LAW FIRM WHERE THERE WERE 27 ATTORNEYS. 26 OF THEM WAS MALE AND ONE WAS FEMALE AND SHE WAS THE DAUGHTER OF THE LAW FIRM. THERE WERE NO MINORITIES. AND I WAS PAIRED WITH ANOTHER LAW CLERK WHOSE NAME WAS WAS DAVID, NICEST GUY, TALL, BLOND, BLUE HAIR. AND I THOUGHT I AM SO EXCITED. I AM HERE /TIN LAW SCHOOL. I EARNED THIS COURTSHIP AND THE MANAGING PARTNER, THE ONE WHO MAKES THE MOST MONEY, HE STARTED GIVING OUT ASSIGNMENTS. AND DAVID WOULD GET THESE ASSIT TO GO TO DEPOSITIONS AND SIT IN TRIALS AND DO THESE WONDERFUL RESEARCH PAPERS. AND FOR ME, THE PARTNER WILL SAY SANDRA, GO TO THE LIBRARY AND PULL ME THIS BOOK. SANDRA, MAKE PHOTO COPIES FOR ME. -- RA -- JUST GO TO THE COURT [NO AUDIO WITH] YOU FELT /TKREUPLED. I FELT CHEATED. DISCRIMINATED. /TWHEUPB WENT, I SAT DOWN, AND DO YOU KNOW WHAT THE RESOURCE PERSONKED ME? HOW IS YOUR EXPERIENCE HERE AT THE LAW FIRM? AND YOU KNOW, ALL THOSE EMOTIONS UST DIS-- WENT UP HERE AND IT EMOTIONS, ALL THIS HURT -- IT WENT UP HERE AND UP HERE. AND THE ONLY THING THAT CAME OUT WERE THESE TEARS. AND IT KEPT GOING. IT GOT TO THE POINT WHERE SHE HAD TO PUSH A BOX OF TISSUE, AND I WALK OUT THERE HAVE, SAY SOMETHING. AND I WENT HOME, AND I THOUGHT TO MYSELF SANDRA, HOW COULD YOU POSSIBLY THINK THAT YOU CAN BE AN ATTORNEY? YOU CAN'T EVEN OPEN YOUR MOUTH AND TAKE -- SPEAK UP FOR YOURSELF? HOW CAN YOU THINK THAT YOU CAN REPRESENT SOMEONE? THAT THE POINT, MY HUSBAND, HE SAID HONEY, YOU JUST DON'T KNOW HOW GOOD YOU ARE. FOR ME, THAT WAS THE CALLING TO SAY YOU KNOW, YOU HAVE TO BELIEVE IN YOURSELF AND YOUR POSSIBILITY X THAT'S WHEN I MADE THE PROMISE TO MYSELF THAT I WAS GOING TO CHANGE AND THAT I WAS GOING TO HAVE TO DO THIS. AND IN ORDER TO BE SUCCESSFUL HERE IN THE UNITED STATES CULTURE, I HAVE TO DO MORE. AND WHAT THAT MEANT FOR ME WAS THIS. I HAD TO LEARN MORE, LISK MORE, AND TO -- LIVE MORE, AND TO RISK MORE. I WENT BACK TO LAW SCHOOL AND PARTICIPATED IN EVERY SINGLE CLASS AND I AM CONSTANTLY LEARNING TO YOU -- HOW /TO SPEAK BETTER, LIVE MORE AND RISK MORE. TAKING RISKS. DOING THINGS THAT I WOULD NEVER THOUGHT POSSIBLE. AFTER LAW SCHOOL, AFTER ONLY ONE YEAR, $100,000 LOAN DEBT, I OPENED UP MY OWN LAW FIRM. SO HERE I AM CARRYING THIS HUGE DEBT. ANOTHER ONE I'M CARRYING MY FIRST BABY AND OPENED UP MY OWN /SKPHRAEUFRPL IT WAS SUCCESSFUL. I WENT ON A FEW YEARS -- OWN A FEW YEARS LATER AND NOW I ACTUALLY HAVE A TELEVISION SHOW HERE IN MONTGOMERY COUNTY THAT'S CALLED "THE /PHERAMERICAN JOURNEY" THAT TALKS ABOUT OUR IMMIGRANT EXPERIENCE HERE AND HOW WE, AS IMMIGRANTS AND ALSO MANY ASIAN- ASIAN-AMERICANS, ARE CONTRIBUTE CONTRIBUTING TO THIS SOCIETY. SO IT WAS A LONG JOURNEY FOR ME, BUT I AM HERE AND I WANT TO BE ABLE TO SHARE MY EXPERIENCE WITH YOU ALL. ARE YOU READY TO KNOW HOW TO DO IT? ALL RIGHT. SO THE FIRST IS ABOUT MEETING THE EXECUTIVE, MEETING SOMEBODY WHO IS WITHIN YOUR AGENCY, EITHER PRIVATE OR NONPROFIT OR HERE IN THE AGENCY AND SOMEBODY REALLY HIGH AND YOU DON'T KNOW WHAT TO SAY. LET'S GO AHEAD RIGHT NOW, AND I WANT YOU TO TOURN YOUR NEIGHBOR BE. JUST LIKE I HAVE HEARD EARLIER OF THE YOUNG LADY WHO WAS ALMOST BLANK ABOUT MY QUESTION WHEN ASKED ABOUT HER LEADERSHIP SKILLS /KW-FL SO I WANT YOU TO TYRONE NEIGHBOR AND JUST THINK ABOUT A TIME WHERE YOU YOU WERE JUST LOST FOR WORDS LIKE I WAS LOST FOR WORDS HERE. WHEN WAS A TIME WHERE YOU WERE LOST FOR WORDS? TURN TO YOUR NEIGHBOR AND SHARE THAT EXPERIENCE. >> OKAY. I AM GOING TO ASK FIRE VOLUNTEER VOLUNTEER. FOR /AA VOLUNTEER. WHO WOULD I'D LIKE SHARE AN EXPERIENCE WHERE YOU WERE LOST FOR WORDS? WE HAVE RIGHT HERE A VOLUNTEER. >> THANK YOU SO MUCH. I HAVE THIS EXPERIENCE THAT I WORK FOR OUR AGENCY. I DO VERY GOOD JOB. SO ONE /OF OUR MANAGERS, WHEN HE TALKED TO ME, HE MENTIONED THAT THIS KIND OF POSITION IS KIND OF A HIGHER POSITION. WE KIND OF HAD SOME KIND OF CONCERN ABOUT GRIEVANCE. SO THAT'S THE FIRST TIME A APPEARED THE WORD GRIEVANCE. SO IT AFFECTED ME SEVERAL DAYS AND I NEVER WANTED TO USE MY MINORITY PH.D WOMAN BECAUSE I DON'T THINK THAT'S RIGHT. SO I LEARNED THAT WORD AND AFTER A FEW DAYS IT REALLY AFFECT ME SO I LEARN THAT THERE IS ACTUALLY SOME OTHER MANAGERS HAVE CONCERN THAT YOU USE YOUR STATUS SO WE ARE REALLY HAVING THAT CONCERN. SO I UNDERSTAND THAT CONCERN, BUT I DONE UNDERSTAND WHAT THAT MEANS AND HOW /TO RESPOND SO -- TO /TTHAT BECAUSE I DO NOT USE THOSE THINGS TO DO. SO I /TKPWGUESS WHAT WE DO WILL AFFECT OTHER FELLOW PEOPLE.^ SO WANT TO BE CAREFUL. >> SO WHAT /YOU ARE SAYING IS THAT YOU WERE AT A LOSS FOR WORDS WHEN HE IMPLIED SOMETHING THAT'S SAYING THAT HE DIDN'T THINK THAT YOU HAD THE QUALIIONS OR THE MATERIAL IN ORDER TO BE PROMOTED BECAUSE HE WAS AFRAID OF GRIEVANCES. AND YOU AT /TTHAT POINT JUST LIKE I HAD WISHED THAT I HAD SOMETHING TO SAY RIGHT THERE AND THEN TO TACKLE ON THAT PARTICULAR ISSUE. THAT YOU COULD THINK RIGHT THERE ON YOUR FEET AND SAY SOMETHING. >> I SHOULD FOLLOW UP IN /AA LITTLE BIT. /THAOEUFR ABOUT IT AND I UNDERSTAND WHAT GRIEVANCE ACTUALLY IS.^ SO I ACTUALLY TALKED TO HIM, AND WE HAD A VERY NICE CONVERSATION, AND HE HAD A CONCERN FROM A PREVIOUS EMPLOYEE EMPLOYEE, ANDS THAT -- AT THE TIME I REALLY DON'T KNOW WHAT TO SAY. >> RIGHT. AND WHAT YOU DID GREAT, THOUGH, IS THAT YOU WENT BACK /SAND TACK TACKLED ON THAT PROBLEM INSTEAD OF JUST INTERNAL /TAOEUFG AND LETTING IT GO AND THEN JUST BEING ANGRY ABOUT THAT. ANYBODY ELSE WHEN THEY WERE AT A LOSS FOR WORDS? >> THANK YOU SO MUCH. I THINK THIS IS ANOTHER SOMETHING SIMILAR, AND WHEN I CAME HERE MAYBE 18 YEARS AGO INITIALLY. THIS IS ABOUT GRIEF. SO A SUPERVISORSOR COME AND TOLD ME THAT HIS MOTHER PASSED AWAY, AND I WASN'T SURE HOW GRIEF IS SHARED SO I WAS REALLY AT A LOSS FOR WORDS. I DIDN'T WANT /TO SEEM ARTIFICIAL I THINK THAT'S SOMETHING THAT CAME TO MY MIND. >> THANK YOU. SO WHAT SHE'S SAYING IS THAT SHE DIDN'T WANT /TO OFFEND, EVEN THOUGH YOU KNEW INSIDE YOU WERE REALLY SORRY THAT YOU WANTED TO SAY IF THERE IS ANYTHING I CAN DO, I'M SURE, I'M SORRY FOR YOUR LOSS. AND YOU KNOW HOW TO DO THAT NOW BUT YOU DIDN'T KNOW HOW TO DO THAT THEN BECAUSE CULTURALLY YOU DIDN'T KNOW HOW TO DO IT PROPERLY HERE IN THE BUSINESS CULTURE, THE /PHERAMERICAN CULTURE. VERY GOOD. ONE LAST PERSON. LOSS FOR WORDS. >> I'M A FELLOW AT NIH, AND I'M NEW HERE ACTUALLY, AND I WORK IN SCIENTIFIC AREA AND I AM A SCIENTIST. BUT NOW IT'S TOTALLY DIFFERENT. WE HAVE A -- FELLOWS HAVE LOTS OF OPPORTUNITIES TO REPORT TO DO PRESENTATIONS. AND THEY ARE ON SOME HIGH AUTHORITIES AND HIGH PEOPLE LIKE FIPHYSICS OFFICER FROM UNIVERSITIES. AND WE NEED TO REPORT TO THEY WILL. SO ONE SITUATION WAS AFTER THE PRESENTATION JUST HOURS ASKED A QUESTION WHICH I AM NOT FAMILIAR WITH IT -- WITH AND I NEVER THOUGHT ABOUT THAT LE. I WAS KIND OF LIKE SHOCKED. I DON'T KNOW HOW /TO SAY THAT. SO THAT WAS ONE. >> SO I'M SURE WE'VE ALL EXPERIENCED WHEN YOU ARE ASKED A QUESTION IN /AA MEETING OR SOMEONE ASKS YOU A QUESTION AND YOU JUST GO COMPLETELY BLANK. YOU DON'T KNOW HOW /TO RESPOND. YOUR BRAIN IS JUST NOT PROCESS PROCESSING. SO SOMETIMES WE ARE AT A LOSS FOR WORDS ON THOSE OCCASIONS. SOME OF YOU -- ARE YOU AT A LOSS FOR WORDS WHEN YOU MEET SOMEONE, A RENOWN EXPERT, SOMEONE HIGH UP IN THE AGENCY? SOMEONE YOU THOUGHT WAYS GREAT PARK AND A THINK WELL, HOW DO I GO UP TO THAT PERSON? WHAT SHOULD I SAY BESIDES HI, NICE TO MEET AND YOU I LIKE WHAT YOU SAID? WHAT ELSE CAN YOU SAY TO MAKE THAT CONNECTION? WE'VE ALL BEEN AT A LOSS FOR WORDS. AND SO WHAT I AM GOING TO DO IS HELP YOU GUYS TWEAK YOUR BRAIN LITTLE BIT TO FIND THE RIGHT WORDS TO SAY, /WH-RGS YOU MEET SOMEONE NEW AND ESPECIALLY SOMEONE IN AUTHORITY. SO WE'RE GOING TO PLAY THIS GAME CALLED THE ASSOCIATION GAME. I AM GOING TO GIVE YOU A SUBJECT SUBJECT. I AM GOING TO ASK YOU A FACT ABOUT THAT SUBJECT. AN EXPERIENCE AND /AA RISK OUT OF THE ORDINARY. SO LET ME GO AHEAD AND GIVE AN EXAMPLE OF HOW WE'RE GOING TO PLAY THIS GAME. SO IF I SAY ID, SOMEONE GIVE ME A FACT? DIABETES. HIGH BLOOD SUGAR. THERE ARE TWO TYPES OF DIABETES. VERY GOOD. EXPERIENCE. YOU DON'T WANT /TO EXPERIENCE DIABETES BECAUSE WHY? >> I WANT TO BE HEALTHY. >> HAVE YOU EVER HAD A LOVED ONES WHO HAS DIABETES? AND DID THAT PERSON GET SICK OR WAS LIMITED IN WHAT THEY HAD TO DO? SO YOU HAVE THAT EXPERIENCE. THAT'S WHY YOU DON'T KNOW IT. OUT /-OF THE ORDINARY. HEART ATTACK? ANYBODY'S EVER HAD A HEART ATTACK BECAUSE OF DIABETES? I RECENTLY READ SOMEWHERE WHERE THEY JUST DIAGNOSED THE LITTLE BABY, TWO AND A HALF-YEAR-OLD, IS THAT RIGHT, WITH DIABETES? THAT'S HOW WE'RE GOING TO PLAY THIS GAME. SO NEXT -- LET'S DO SOMETHING FUN NOW, I'VE DONE THIS SEMINAR, AND I USED THE THREE-LETTER WORD WITH AN S AT THE END AND YOU CAN KNOW THAT WAS A VERY ROWDY NAME THAT WE PLAYED -- GAME THAT WE PLAYED. DATING. A FACT ABOUT DATING. IT RD. DATING IS HARD. THAT'S MORE LIKE AN EXPERIENCE, RIGHT? HIS WAY FACT ABOUT DATING? NO AGE LIMIT. YOU CAN BE IN YOUR 90'S AND YOU'RE SILL DATING. AND YOU'RE -- YOU CAN BE NOW AS YOUNG AS ELEMENTARY AND THEY THINK THEY'RE DATING. THAT'S MY GIRLFRIEND. THAT'S MY BOYFRIEND. ANYTHING RISK OUT /-OF THE ORDINARY? SOMETHING ABOUT DATING? I'VE HAD PEOPLE WHO SAID I DATED TWO TO THREE GIRLS AT THE SAME TIME, WHICH IS NOT A COOL THING TO DO. BUT THEY SAID SOMETHING LIKE THAT. OR I DATED SOMEONE LONG DISTANCE FROM ANOTHER COUNTRY. SO SOMETHING OUT /-OF THE ORDINARY THAT OTHER PEOPLE WOULDN'T DO. SO IN EACH PART, YOU HAVE A SUBJECT. YOU HAVE A FACT. YOU HAVE AN EXPERIENCE, AND YOU HAVE A RISK OUT /-OF THE ORDINARY. SO BECAUSE YOU LEARN MORE SO YOU KNOW MORE ABOUT FACTS. YOU LIVE MORE. YOU HAVE MORE EXPERIENCE. AND YOU RISK MORE. YOU ARE DOING SOMETHING DIFFERENT. SO YOU HAVE ALL OF THIS. SO WHAT WE'RE GOING TO DO IS NOW APLY IT TO AN EXECUTIVE. SO LET'S SAY YOU MEET AN EXECUTIVE, AND YOU WANT /TO THINK ABOUT THE FACTS ABOUT THIS EXECUTIVE. HE IS EXPERIENCED AND WHAT IS -- HAS HE DONE THAT IS OUT /-OF THE ORDINARY? WHAT HAS HE DONE OUT /-OF THE ORDINARY? YOU WANT /TO THINK ABOUT YOUR OWN FACTS AND YOUR EXPERIENCE AND YOUR OWN RISK. AND IS THERE ANY ASSOCIATION WITH YOU AND HIM? SO FOR EXAMPLE, THIS MORNING, PRIOR TO COMING HERE, I KNEW THAT DEBORAH CHEW -- I NEVER MET DEBORAH AT ALL. I READ ABOUT DEBORAH, AND I KNEW THAT SHE WAS AN ATTORNEY, THE KIND LAUGH THAT SHE PRACTICED. AND SO WHEN I CAME UP /SAND SAT NEXT TO DEBORAH, I SAID YOU MUST BE DEBORAH. HI, I'M SANDRA, I AM ONE OF THE SPEAKERS. I UNDERSTAND YOU'RE AN ATTORNEY AND YOU PRACTICE THIS AREA. AND THIS IS THE AREA OF LAW THAT I PRACTICE. ALREADY, I MADE THAT CONNECTION BECAUSE I FOUND SOMETHING THAT SHE AND I HAD IN COMMON OR ASSOCIATION WITH BECAUSE I LOOKED APE FACT ABOUT HER. I LOOKED UP A FACT ABOUT HER. THAT'S I WANT IN WHICH YOU CAN DO IT. AND THE SAME THING OUR SPEAKER HERE PAUL WHITE, WHO IS GOING ING TO COME UP LATER THIS AFTERNOON. HE IS A FELLOW TOAST MASTERS, AND I KNOW ABOUT PAUL. I HAVE SEEN HIM AT CONFERENCES TOAST MASTERS, AND SO I KNEW LE. I CAME UP TO PAUL AND SAID HI, PAUL, WE'RE FELLOW TOAST MASTERS BECAUSE I LOOKED HIM UP. I WANTED TO BE ABLE TO CONNECT WITH HIM IN SOME WAY, RIGHT, PAUL? >> YES. >> SO I WILL SHOW YOU HOW THIS WORKS. SO FOR THE EXECUTIVE, YOU LOOK AT THE BACKGROUND, THEIR ACCOMPLISHMENTS, HONORS, AWARDS, ACTIVITIES, THINGS THEY DO ON THE OUTSIDE, THEIR PRIDE AND JOY JOY. SO IF YOU KNOW THAT YOU HAVE A RENOWN EXPERT, A NOBOEL PRIZE LAUREATE COMING TO SEE YOU AND YOU WANT /TO MAKE THAT CONNECTION CONNECTION, GO AND DO SOME RESEARCH. FIND OUT SO THAT WHEN YOU COME UP TO /TTHAT PERSON AND YOU SPEAK TO HIM OR HER, YOU WILL KNOW HOW TO CONNECT. AND WHEN YOU DO CONNECT, THIS IS THE SECRET -- YOU CONNECT ABOUT AN EXPERTISE OR INFORMATION THAT YOU KNOW A LOT ABOUT. DON'T TALK ABOUT SOMETHING THAT YOU DON'T KNOW A LOT ABOUT BECAUSE YOU WANT TO BE ABLE TO CONTRIBUTE TO THE CONVERSATION. SO I AM GOING TO GIVE YOU GUYS ANOTHER EXAMPLE. HERE WE GO. SO LET'S SAY THE EXERCISE -- LET'S SAY I AM FROM HERE /TO NIH, AND IT HAPPENS THAT I KNOW THAT DR. FRANCIS COLLINS IS GOING TO MAKE AN APPEARANCE HERE. AND I WORK IN THE OUTSIDE PRIVATE SECTOR IN THE LEGAL SIDE SIDE. I DON'T KNOW ANYTHING THAT GOES ON HERE AT NIH. IT'S NOT IN MY FIELD. AND SO I LOOKED HIM UP, AND I SEE DIRECTOR OF THE NATIONAL IN INSTITUTES, A FIPHYSICIAN GENT GENETICIST AND WROTE THIS WONDERFUL BOOK AND GOT THESE MEDALS. AND IN MY HEAD I GO THAT'S ALL GREAT FACTS. IS THAT ANYTHING THAT I KNOW ABOUT? ANYTHING THAT I AM AN EXPERT ABOUT? I DON'T KNOW ANYTHING ABOUT THIS AREA. SO I SAID OKAY. I AM GOING TO GO AND DIG A LITTLE BIT MORE. SO I DID DO A LITTLE BIT MORE OF HIS HISTORY, AND THIS IS FROM ANOTHER WEBSITE. AND IT READS "WHEN HE WAS YOUNGER, HE THOUGHT BIOLOGY WAS REALLY --." AND THEN HE MAJORED IN KCHEMISTRY AND THEN IT WAS -- WHEN HE TOOK THE CLASS THAT SPARKED HIS INTEREST AND CHANGED HIS WHOLE WAY OF THINKING, SEW DECIDED TO STUDY MOLECULAR BIOLOGY AND THEN DECIDED TO GO TO MEDICAL SCHOOL. SO THAT ONE CLASS SPARKED SOMETHING HIM THAT CHANGED HIS CAREER PATH. NOW, IN READING THIS, I THOUGHT HUH. /SKWRAEFPLT THIS IS SOMETHING THAT I CAN CONNECT WITH HIM WITH WITH. I SPEAK AND TRAIN TIE LOT /OF STUDENTS AND ONE OF THE THINGS I AM DOING IN THE NEXT COUPLE /OF WEEKS IS -- IS SPEAKING TO A GROUP OF ASIAN-AMERICAN SCIENTISTS AND ENGINEERS. AND I THOUGHT WOW, IF I MET HIM AND HE WAS HERE TODAY, I WOULD INTRODUCE MYSELF AND SAY OH, I READ FROM YOUR BIO. I REALLY LIKE THE FACT WHEN YOU TOOK THIS ONE CLASS, AND IT CHANGED THE WAY YOU THOUGHT. I WOULD LOVE TO GET YOUR OPINION ON WHAT ADVICE YOU WOULD GIVE TO YOUNG STUDENTS ASPIRING SCIENTISTS, AS I AM IN A COUPLE WEEKS GOING TO BE TRAINING IN FRONT OF THEM. SO YOU SEE, I AM TALKING ABOUT AN AREA THAT I KNOW, TRAINING, AND CONNECTING WITH AN AREA THAT I KNOW HE KNOWS, SOMETHING ABOUT ABOUT. EVEN THOUGH HE'S A SCIENTIST, I'M A LAWYER. IT'S HARD TO FIND THAT CONNECTION. SO THAT'S WHAT YOU DO WHEN YOU'RE THINKING ABOUT FINDIN, LOOKING AT AN EXECUTIVE. IF YOU SEE SOMEONE AND YOU SAY MY PURPOSE IS I WANT TO MAKE GOOD IMPRESSION OTHER THAN PERSON. IF YOU GET A CHANCE TO MEET PRESIDENT OBAMA, WHAT WOULD YOU SAY? IF YOU SIT DOWN, AND YOU FIGURE OUT WHAT YOU WOULD SAY THAT YOU KNOW A LOT ABOUT THAT YOU CAN HAVE A GREAT CONVERSATION WITH PRESIDENT OBAMA ABOUT. IT'S THE SAME EXACT. YOU ASSOCIATE. YOU PLAY THAT GAME. WOULD -- WAS THAT HELPFUL? YES? ALL RIGHT. SO HERE IS AN EXECUTIVE THAT I MET. THIS IS JEFF COUKOFFMAN. HE IS /THE SC /KWRO OF PRICELINE. HE HAPPENED TO COME INTO A MEETING THAT I HOSTED AND HE SPOKE ABOUT HIS BOAT TRIP AROUND THE WORLD WHERE HE GATHERED YOUNG ENTREPRENEURS, AND HE MENT MENTORS THEM IN THEIR COMPANY. AND SO AGAIN WHAT /I DID WAS I WENT UP TO HIM, HAVING THAT CONNECTION, WORKING A LOT /OF YOUNG PEOPLE AND ALSO ENTER ENTREPRENEURS. I AM AN ENTREPRENEUR MYSELF. I HAD THAT CONVERSATION CONNECT CONNECTING WITH HIM ON THAT FRONT. I AM /TPR-PB A BIG CORPORATION. I AM NOT FROM A BIG CORPORATION. BUT I WAS ABLE TO CONNECT WITH HIM BECAUSE I FOUND SOMETHING THAT I AM /TKGOOD AT AND SOMETHING THAT HE DOES, AND WE HAVE THE SAME KIND OF PASSION. SO THAT KIND OF WORK. SO FOR EXAMPLE, LET ME ASK YOU WHO IN HERE WANTS TO -- THERE IS A DREAMNARIAN WANT /TO MEET? IS THERE A DREAMNARIAN WISH YOU COULD MEET? ALL RIGHT. SO I AM GOING TO GO OVER HERE. >> >> HO-- >> SO HOW ABOUT WE MEET SOMEONE WHO IS ALIVE? >> PRESIDENT OBAMA. >> ALL RIGHT, PRESIDENT OBAMA. SO IF YOU WANT -- AND WHAT IS YOUR BACKGROUND? >> I AM A FIPHYSICIAN SCIENTIST. >> IN WHAT AREA? >> IN ONCOLOGY AND GENETICS. >> IF YOU MET PRESIDENT OBAMA, WHAT WOULD YOU TALK TO HIM ABOUT? >> I THANK HIM FOR HIS DETERMINATION TO END CANCER. >> CANCER. >> AND WOULD /HRAOEULIKE MORE THOUGHTS ABOUT THE INITIATION AND I WOULD FISH AND WOULD ALSO MENTION A MINORITY GROUP WHAT CAN BE DONE MORE. AND I WOULD /HRAOEULIKE TO HAVE SOME FUNDING. >> SO ONE OF THE THINGS THAT YOU WANT -- AND THIS IS ANOTHER TIP FOR YOU ALL -- IS WHEN YOU MEET SOMEONE FOR THE FIRST TIME, FIGURE OUT WHAT /YOU ARE GOING TO SPEAK ABOUT THAT IS GOING TO MAKE /THE OTHER PERSON LOOK GOOD. YOU WANT /TO MAKE /SHAOUSURE PRESIDENT OBAMA REALLY KNOWS ABOUT THAT PARTICULAR PROGRAM. DOES HE KNOW? YOU DON'T WANT TO HAVE TO TELL HIM DID YOU THIS GET ABUT HE KNOWS VERY LITTLE ABOUT IT. YOU WANT /TO TALK ABOUT SOMETHING THAT HE KNOWS SO WELL AND IS PASSIONATE THAT HE CAN HAVE A LONG CONVERSATION ABOUT. SO THIS IS AN EXAMPLE. YOU KNOW -- AND I'LL GET TO YOU -- YOU KNOW THE EXLIEUTENANT GOVERNOR ANTHONY BROWN OF MARYLAND. AND YOU KNOW THAT HE RAN FOR GOVERNOR AND DID NOT WIN. AND WHEN HE WAS HAVING ONE /OF HIS MEETINGS FOR ASIAN-AMERICANS AND I WAS INVITED TO ATTEND, I LOOKED UP HIS AGENDA, WHAT HE THOUGHT, WHAT HE BELIEVED IN AND I THOUGHT OKAY, HOW AM I GOING TO ASK THE QUESTION THAT IS GOING TO MAKE HIM LOOK GOOD IN FRONT OF A GROUP OF PEOPLE AND WHAT WOULD BE OF INTEREST TO THE ASIAN-AMERICANS? SO I THOUGHT OF A QUESTION TO ASK ABOUT HIS MINORITY BUSINESS AGENDA, I WAS VERY SUCCESSFUL. AND WHEN I DID IN THAT OPEN GROUP AND ASKED THAT QUESTION, HE CAME UP AFTERWARDS AND THANKED ME FOR THAT QUESTION BECAUSE HE GOT TO SAY SOMETHING GREAT ABOUT HIMSELF IN FRONT OF PEOPLE. BUT HE PERSONALLY CAME UP TO ME AND SAID THAT HE LOVED MY QUESTION. SO AGAIN, THINK ABOUT WHEN YOU TALK TO /TTHAT PERSON, YOU WANT TO KNOW ALL THESE THINGS. BUT THAT PERSON IS GOING TO LIKE YOU SO MUCH MORE WHEN THEY GET TO TALK ABOUT SOMETHING THEY LOVE. THEY LOVE. BUT YOU ARE BRINGING YOUR EXPERTISE AND MAKE /SHAOSURE THAT PERSON KNOWS ABOUT YOUR PROGRAM. >> HOW CAN I HAVE A CHANCE TO WALK HER? >> SO THERE IS A PERSON THAT YOU WANT /TO MEET, RIGHT? AND WHAT HAPPENS IS THAT WHEN YOU DO GATE CHANCE. WHAT IF SHE'S THE KEYNOTE SPEAKER? AND IF YOU GET A CHANCE TO MEET HER, WHAT ARE YOU GOING TO SAY TO HER THAT IS GOING TO BE RELATABLE? WE ARE GOING TO TALK ABOUT THAT IN /AA LITTLE BIT IN TERMS OF WHEN YOU MEET A SPEAKER, WHAT /YOU ARE AKER. GOING TO SAY TO /THA >> SO HER QUESTION IS HOW DO YOU CONNECT WAY SPEAKER TO -- SO THAT AFTERWARDS YOU CAN STILL HAVE A CONVERSATION WITH HER BESIDES JUST IT'S NICE TO MEET YOU? WE'LL DO THAT. SO NEXT WHAT WE WILL DO IS WE'LL TALK ABOUT -- NOW THAT YOU KNOW THE EXECUTIVE. LOOK UP ON THE WEBSITE THEIR BIO BIOGRAPHY AND THINGS ON LINKEDIN LINKEDIN. READ THE ARTICLES ABOUT THE INDUSTRY AND WHAT'S GOING ON WITHIN THAT AGENCY. KNOW THOSE THINGS SO THAT YOU HAVE THOSE FACTS. IF YOU ARE THERE, YOU GET TO KNOW THIS -- ABOUT THEIR EXPERIENCE AND ESPECIALLY SOMETHING THAT YOU SEE. YOU READ AN ARTICLE THAT SOMEONE -- WHATEVER IT IS, KNOW SOMETHING ABOUT THAT PERSON AND SOMETHING AND HOW THAT RELATES AND CONNECTS TO YOU. A SPEAKER OF INFLUENCE. WHAT /TKDO YOU DO WITH A SPEAKER WHEN YOU MEET A SPEAKER OF INFLUENCE? YOU MET SOMEONE UP HERE WHO IS JUST GOING TO BE PRESIDENT OBAMA IS HERE. WHAT /TKDO YOU DO IN THE BEGINNING? SO MAKE /SHAOSURE -- WE'RE GOING TO DO PRE-TALK AND TALK AND AFTER AFTERTALK. SO FOR THE PRE-TALK, RESEARCH THE SPEAKER. MENTION SOMETHING SPECIFIC ABOUT THE SPEAKER. TOAST MASTERS TOGETHER, SOMETHING SPECIFIC. AND JUST SAY I AM LOOKING FORWARD TO HEARING YOU TALK. JUST BASICALLY THAT'S IT. WHAT HAPPENS IS I MIGHT LOOK LIKE I AM HAVING A GREAT TIME HERE BUT BEFORE I START, I STILL HAVE BUT TTERFLIES. A LOT /OF TIMES THE SPEAKER IS ALSO THINKING ABOUT WHAT HE OR SHE IS GOING TO SAY OR WHAT THEY ARE GOING TO DO IN THEIR PRESENTATION. SO YOU DON'T WANT /TO TAKE TOO MUCH TIME FROM THE SPEAKER. LO, GOOD YOU JUST WANT /O LUCK, I'M REALLY LOOKING FORWARD TO HEARING YOU SPEAK. NEXT. DURING THE TALK. BE AN ACTIVE LISTENER. YOU KNOW HOW MUCH IT HELPS FROM SOMEONE WHO IS STANDING HERE AND LOOKING AT FACES AND SEEING NODS OR PEOPLE SMILING AT YOU JUST SO YOU YOU KNOW THAT YOU'RE CONNECT CONNECTING. WELL I WAS IN AN AUDIENCE, AND A SPEAKER CAME UP TO ME AFTERWARDS AFTERWARDS, SINGLED ME OUT AND JUST SAID REALLY APPRECIATE THE FACT THAT YOU WERE SMILING THE WHOLE TIME. YOU KEPT NODDING AND ENCOURAGING ME.^ AND EVERY TIME I FELT LIKE THIS PRESENTATION WASN'T GOING MY WAY, I KEPT LOOKING AT YOU AND YOU GAVE ME THAT SMILE THAT I NEEDED. AND THAT'S A WAY FOR YOU TO CONNECT WITH A SPEAKER. IF YOU THINK THAT PRESIDENT OBAMA IS STANDING UP HERE AND HE'S LOOKING AT YOU, I'D BET YOU WERE LIKE YOU ARE DOING -- BECAUSE YOU WANT HIM TO SEE YOU. SO CATCH THEIR EYE AND REALLY GIVE THEM SOME ENTHUSIASM. NUMBER TWO, CORNER AND THE PARTICIPATE AND SOME OF YOU HAVE DONE THAT. AND THAT REALLY DOES HELP THE SPEAKER A LOT. ESPECIALLY FOR US ASIAN- ASIAN-AMERICANS, WE DON'T HAVE -- WE KIND OF LIKE TO SIT BACK AND LISTEN. WE DON'T LIKE TO STAND UP /SAND TALK, BUT VOLUNTEERING AND PARTICIPATING IS GREAT. ASK A QUESTION. AND WHAT /I SAY IS A THOUGHTFUL QUESTION AND A THOUGHTFUL QUESTION IS JUST LIKE THE EXHIL GAVE TO YOU WITH ANTHONY BROWN. A THOUGHTFUL QUESTION IS A QUESTION, NUMBER ONE. YOU'RE MAKING SURE THAT EVERYBODY IN THE AUDIENCE WANTS TO HEAR THE ANSWER. IT'S JUST NOT -- I HAVE THIS PROBLEM FOR ME AND I HAVE THIS THING AND CAN YOU SOLVE IT? WELL, IT DOESN'T IT APPLY TO EVERYBODY BECAUSE EVERYBODY ELSE IN THE ROOM IS LIKE COULDN'T YOU JUST ASK THAT LATER? AND THE SPEAKER WOULD HAVE TO SPEND THAT TIME. SO THINK ABOUT ALSO BECAUSE IF YOU ASK A REALLY GOOD QUESTION THAT EVERYBODY IS THINKING IN THE AUDIENCE, WITH PEOPLE ARE GOING TO COME UP TO YOU AFTER AFTERWARDS WHEN THEY SEE YOU IN THE MALL AND SAY YOU REALLY APPRECIATE THAT QUESTION THAT YOU ASKED BECAUSE IT WAS EXACTLY WHAT I WANTED TO KNOW. SO ASK A THOUGHTFUL QUESTION. ASK A THOUGHTFUL QUESTION. ASK A QUESTION AGAIN THAT MAKES THE SPEAKER LOOKS GOOD, THAT THE SPEAKER KNOWS SOMETHING ABOUT THAT YOU KNOW THE SPEAKER WILL BE HAPPY TO SHARE THAT INFORMATION. SOME OF YOU WERE REQUESTING -- ASKING THOSE QUESTIONS, HE WAS EXCITED AND HE HAD ALL THOSE STORIES TO SURE WITH YOU. HE WAS IN HIS ELEMENT AND YOU WERE ASKING ARE ALL IN WHAT ONS HE DOES, MENT /OORING AND COACHING AND HELPING PEOPLE, LEADERHIP. ALL THOSE QUESTIONS THAT YOU ASKED WERE ALL PERFECT QUESTIONS FOR HIM BECAUSE HE GOT TO TELL THOSE STORIES. AND ASK -- AFTER THE TALK. NICEST THING SASS I COMPLIMENT. WHAT YOU GAINED FROM LISTENING TO HIM OR HER. SO THIS IS HOW YOU WOULD DO IT IN /AA WAY THAT CONNECTS YOU TO THE SPEAKER THAT'S MORE THAN JUST I REALLY LIKE YOUR PRESENTATION. "I WAS INSPIRED, I WAS TOUCHED, I WAS HAPPY, I WAS GRATEFUL THAT YOU SHARED THAT STORY. I THOUGHT THAT ONE PRINCIPLE WAS SO HELP /WH-FL YOU SAID THIS, SAN /TKRA*FPLT AND IT REMINDED ME OF THIS. SO AGAIN, IN THE BEGINNING, YOU'RE TALKING ABOUT THE SPEAKER SPEAKER. YOU'RE COMPLIMENTING THE SPEAKER SPEAKER. YOU'RE BEING VERY SPECIFIC. AND THEN THE SECOND PART YOU'RE CONNECTING THE SPEAKER TO YOU. IT REMINDED ME OF THE TIME THAT I WAS LITTLE, TOO, AS AN IM IMMIGRANT AND I DIDN'T KNOW WHAT TO SAYING AT THE TIME WHEN SOMEBODY PASSED AWAY AND I DIDN'T KNOW HOW /TO SAY I'M SORRY FOR YOUR LOSS. THAT REMINDED -- WHEN YOU SHARED THAT STORY, SANDRA, IT REMINDED ME OF THIS. SO YOU WANT /TO SAY SOMETHING ABOUT THE SPEAKER CONNECTED TO YOU AND IF IER THAT AND I HEAR SOMETHING ABOUT YOU, THEN I CAN CONTINUE TO HAVE THAT CONVERSATION, WITH YOU. YES. >> THANK YOU SO MUCH. COULD YOU PLEASE COMMENT ON THE USE OF METAPHORS OR HUMOR IN CON COND -- CONVERSATIONS LIKE THIS? >> OKAY. THE USE OF HUMOR IS ALWAYS SOMETHING THAT BREAKS THE ICE. SO YOU'RE MEETING A SPEAKER AND YOU SEE SOMETHING THAT SPEAKER THAT YOU LIKE THAT YOU THINK IS HUMOROUS. HUMOR IN A GOOD WAY IS ALWAYS A GREAT ICE BREAKER. JUST AS YOU REMEMBER ME SITTING THERE SAYING CHOP STICKS. THEY LAUGHED AND THIN SAID OKAY, THE /RAREAL ANSWER IS WHY I BELIEVE THAT I AM BETTER THAN THE OTHER STUDENTS AND THEN I STARTED TO GO IN ON MY QUALIFICATIONS. BUT I BROKE THE ICE USING THE HUMOR. SO IF IT'S ONE AND YOU ARE HUMOROUS BY NATURE, THEN SURE. SAY SOMETHING THAT'S FUNNY. AND YOU AND THE SPEAKER CAN LAUGH ABOUT IT. THE USE OF METAPHORS ARE GREAT. THE USE OF METAPHORS -- THAT'S HOW WE THINK. WE THINK IN PICTURES. AS YOU SAW, WHEN I SAID MAKING CONNECTION IS LIKE BAILING BRIDGE. IT'S LIKE MY THEATER YOU SAW /TWAOUG YOUR HEART. USING A METAPHOR IS A GREAT TOOL. SO HUMOR AND METAPHORS ARE GREAT IN /TPHANY CONVERSATION. DO YOU HAVE A FOLLOW-UP QUESTION QUESTION? >> THE REASON I ASKED IS I HAVE BEEN GIVEN CONNOTATIONS SPECIFICALLY /TKPOEPBGTD AUDIENCE OF PEOPLE THAT DIDN'T GO WELL. SO THAT WAS MY INTENT FOR THIS QUESTION. >> THE USE OF HUMOR AND MET METAPHOR IS YES, YOU HAVE TO BE SENSITIVE. SO FOR EXAMPLE, IF YOU ARE LOOKING AT YOUR AUDIENCE AND YOU ARE MAKING ALL THESE METAPHORS ABOUT WHAT DON SAID ABOUT FOOTBALL. YOU KNOW WHEN /AA BLITZ IS, NOTHING -- YOU KNOW BLOCKING AND TACKLE AND YOU ARE USING ALL THE /PWHRAUPBG ARE SPEAKING TO AN OF MOSTLY WOMEN WHO ARE NOT /SPHORPBTS ORIENTED. THEN IT WILL JUST GO WAY OVER YOUR HEAD.^ OR YOU ARE USING I HAD YOMS. SO IT'S ABOUT UNDERSTANDING WILL YOUR AUDIENCE KNOW AND UNDERSTAND THAT? IT CAN'T BE APPLIED TO EVERYBODY AVE TO BE VERY CONSCIOUS OF WHO YOU ARE SPEAKING TO AND YOUR AUDIENCE. ANY OTHER QUESTIONS ON THIS? YES? >> SOMETIMES THE OPPORTUNITY IS SMALL AND THE SPEAKER NORMALLY OR THE PARTICIPANT OR THE PEOPLE IN THE -- EVERYONE WANTS TO TALK TO THE /SKPWRAEFRPBLGT HOW DO WE USE THAT LIMITED TIME? SHOULD WE TALK -- IF THE CONVERSATION GOES WELL, SHOULD ONE INDIVIDUAL TAKE AS LONG AS THE CONVERSATION LASTS OR SHOULD WE BE CONSIDERATE OF OTHERS WAITING ON THE SIDE WHO ALSO WANT /TO SPEAK TO THE SPEAKER? >> YOUR NAME IS? THANK YOU FOR THAT QUESTION. SO ONE OF THE THINGS WE ALL NEED TO BE AWARE OF IS THAT WHEN /AA ING /SPAEURBG IS DONE AND YOU SEE A LONG LINE /OF PEOPLE WANTING TO SPEAK TO THE SPEAKER, YOU WANT /TO MAKE A GOOD IM IMPRESSION ON A SPEAKER. YOU DO NOT WANT /TO HOG THE TIME OF THE SPEAKER BECAUSE THE SPEAKER WANTS TO TALK TO EVERYBODY. JUST UNAND ANSWERING YOUR QUESTION AND YOUR PROBLEM. THAT'S NOT THE RIGHT TIME TO DO IT. WHAT YOU YOU WANT TO DO IS JUST BE VERY SPECIFIC IN YOUR STORY. SO FOR EXAMPLE, WHEN I MET JEFF, I TOLD HIM THAT I TRAIN INTERNATIONAL STUDENTS. I'M /AAN ENTEREPRENEUR. I SAY THAT TO HIM Y.^ THANKED HIM. AND IN THE FOLLOW-UP IF I AM GOING TO SEND HIM AN /AE-MAIL IRE THANK YOU CARD, I SAID I HAVE A SPEAK AND TRAIN TO INTERNATIONAL STUDENTS AND I REALLY LOVE THE FACT THAT YOU THIS. BUT YOU WANT /TTO FOLLOW UP THAT WITH A CONNECTION SO THAT HE REMEMBERS SHE'S THE ONE WHO DOES THIS BECAUSE ONCE YOU SHARE SOMETHING ABOUT YOURSELF, THEY ARE GOING TO REMEMBER WHO YOU ARE. THAT'S ALL YOU WANT TO DO BECAUSE IF YOU HOG THE SPEAKER'S TIME, THE SPEAKER IS NOT GOING TO HIKE AND YOU EVERYBODY ELSE THAT'S INSIDE THAT LINE IS NOT O THANK YOU.E YOU. SO BEWARE OF THAT AND BE VERY CONSCIOUS OF THAT. SO HERE IS A PICTURE WITH AR IIANA HUFFINGTON OF "THE HUFFINGTON POST".^ AND OF COURSE, SHE SOLD HER ONLINE NEWS TO AOL FOR ABOUT $350 MILLION. AND I GOT A CHANCE TO MEET WITH HER, LISTEN TO HER SPEAK, AND SHE IS AN /TKPWRAEUPBLT GREEK. AND SO WHEN I WENT UP TO TALK TO HER, I SPEAK -- SPOKE TO HER ALSO ABOUT MY BEING AN IMMIGRANT AND BEING A FEMALE AND TRYING TO FIND OUR PLACE AS LEADERS. AND THAT'S HOW WE CONNECTED. AND I TOOK A PICTURE. BUT I KNEW HER BACKGROUND. I READ "THE HUFFINGTON POST." I HAVE A CONNECTION IN THE FACT THAT SHE'S AN IMMIGRANT AND I CONNECTED WITH THOROUGH TALK TO HER. AND AGAIN, THAT'S HOW YOU WOULD DO IT. IF YOU KNOW YOU ARE GOING TO MEET SOMEONE, YOU DO THE RESEARCH. YOU FIGURE OUT YOUR CONNECTION X THAT'S HOW YOU CONNECT. IN THE SHORT TIME THAT WE HAVE LEFT -- AND I'LL OPEN IT UP TO QUESTIONS SO THAT WE CAN GET TO LUNCH -- IS YOUR ATTITUDE -- IT DOESN'T MATTER THAT I TEACH YOU THESE SKILLS OR SHARE THESE SKILLS WITH YOU. YOU HAVE TO HAVE THE RIGHT ATTITUDE. YOU HAVE TO HAVE THE RIGHT STUD -- RIGHT ATTITUDE. JUST REMEMBER. IN LAW SCHOOL AND FACEING THAT VERY DIFFICULT EVENT IN MY LIFE AND MY HUSBAND THERE SAID YOU KNOW, YOU NEED TO GET UP. YOU NEED TO FIGURE OUT HOW GOOD YOU ARE. YOU NEED TO BELIEVE IN YOURSELF. YOUR ATTITUDE. YOU HAVE TO GET OUT /OF YOUR COMFORT ZONE. DEBORAH SAID YOU HAVE TO PRACTICE. AND YOU HAVE TO LEARN HOW /TO PERFECT THIS. AND FOR YOU, FOR ALL OF US, WE DO IT BECAUSE WE KEEP ON DOING IT. AND MAYBE TODAY WE START HERE AND WE JUST -- TOMORROW WE JUST DO A LITTLE STEP X MAYBE IT'S A NEXT STEP AND IT'S A LITTLE BIT MORE. BUT YOU KEEP HAVING TO BE YOUR OWN CHAMPION. YOU HAVE TO BELIEVE THAT YOU ARE -- YOU HAVE INTERESTING THINGS TO SAY. THAT YOU'RE REALLY SMART. AND EVEN WHEN YOU FAIL, YOU CAN LEARN FROM YOUR FAILURES. AND THE LAST ONE IS THAT YOU'RE -- YOUR SINCE ERS -- SINCERITY AND ENTHUSIASM WILL BE REMEMBERED. I CAN'T TELL YOU HOW MUCH I LOVE BEING AN AMERICAN. THE FACT THAT A LITTLE GIRL WHO SPOKE TWO WORDS OF ENGLISH TEN YEARS LATER GOT TO BE THE FACE OF AMERICA. THAT JUST SHOWS YOU THE POSSIBILITIES THAT WE HAVE IN THIS COUNTRY. AND SO NO MATTER WHAT YOU DO. AND THE AMERICAN CULTURE IS ALL ABOUT TRYING. PEOPLE APPRECIATE THE FACT THAT YOU TRY. EVEN IF YOU SPEAK WITH AN ACCENT ACCENT. FINE DON'T DO IT RIGHT. BUT YOU ARE OUT THERE SAYING ILL TRYING. ILL TRYING TO BETTER MYSELF. PEOPLE WILL APPRECIATE THAT. . SO I AM GOING TO END UP WITH SHARING WITH YOU A LAST STORY WHEN I SAT IN THAT CHAIR AND I CRIED MY EYES OUT BECAUSE I DIDN'T KNOW WHAT TO SAY AND I WAS TRYING TO FIND THE COURAGE TO DO WHAT I WANTED TO DO. I PROMISED MYSELF I AM NOT GOING TO BE THAT GIRL. I AM NOT GOING TO BE THIS QUIET, /SPHESUBMISSIVE GIRL IN MY CULTURE WHO SAYS YOU NEED -- YOU HAD TO WAIT YOUR TURN. YOU NEED TO NOT SPEAK UP. I HAD TO CHANGE. AND I PROMISED NAVAL WON'T CRY ANYMORE. I WON'T CRY ANYMORE. BUT I'LL TELL YOU. I KIND OF BROKE THAT PROMISE. I BROKE THAT PROMISE WHEN I CRIED WITH WAY CLIENT THAT I WORKED WITH FOR TWO YEARS ON A CUSTODY CASE THAT TOOK ME FIVE DAYS IN COURT TO /TRAOTRY. TRIED. AND SHUT MY DOOR AND CRIED AFTER I MET A GRANDMOTHER WHO BROUGHT IN HER GRAND CHILDREN BECAUSE HER DAUGHTER WAS KILLED AND DE DECAPI TATEED BY THE EX-HUSBAND. AND I HAD TO HELP HER GAIN CUSTODY. I CRIED FOR THOSE CHILDREN. AND I CRIED ALSO WHEN MY 80 80-YEAR-OLD FATHER, WHEN I RAN FOR PUBLIC OFFICE, WAS OUT AT THE VOTING POLLS, SITTING DOWN, CATARACT IN HIS EYES -- HE WAS OVER 80, AND HE AT AND HE WOULD PASS OUT AND SAY VOTE FOR MY DAUGHTER. VOTE FOR MY FATHER AND AT /TTHAT POINT I'M STANDING NEXT TO HIM AND HE LOOKS UP /STKPAO*EPL SAYS "WHEN WE WERE ON THOSE BOATS JOURNEYING TO AMERICA, I NEVER THOUGHT THAT -- MY GIRL. I CRIED THEN WHAT IS POSSIBLE FOR YOU. I WANT YOU TO LIVE YOUR POSSIBILITIES. NOT TO BE TECHNICALLY GOOD BUT TO LIVE YOUR POSSIBILITY POSSIBILITY. IN ORDER TO DO THAT THAT, I WANT YOU TO LEARN MORE. I WANT YOU TO LIVE MORE, AND I WANT YOU TO RISK FOR -- MORE. THANK YOU VERY MUCH. /PHRA [APPLAUSE] >> THAT WAS AMAZING, SANDRA. THANK YOU SO MUCH. >> ISN'T SHE AMAZING? I HEARD THAT LUNCH WAS HERE. HOWEVER, I FORGOT TO THANK OUR SPONSOR THORNTON, FOR CONTRIBUTE CONTRIBUTING TO THIS EVENT AND FEEDING US. AND WE HAVE CHRIS HERE FROM THORNTON HERE /TO GIVE A TEN TEN-MINUTE PRESENTATION AND AFTER THIS WE CAN GO UPSTAIRS AND HAVE LUNCH. LUNCH WILL BE SERVED UPSTAIRS BECAUSE WE DON'T ALLOW FOOD AND DRINK HERE /TO KEEP THE PLACE CLEAN FOR EVERYONE. BUT WE WILL HAVE DRINKS AND WATERUP STAIRS. CHRIS? >> THANK YOU FOR YOUR SPONSOR SPONSORSHIP. /PHRA [APPLAUSE] >> THANK YOU, ELIZABETH. SO I REALIZE THIS IS SORT OF AN AWKWARD POSITION TO BE IN RIGHT BEFORE LUNCH. I'M SURE EVERYONE /A'S0 HUNGRY SO I'LL BE SURE KEEP IT UNDER TEN MINUTES. WE'RE HAVING SOME TECHNICAL DIFFICULTIES WITH THE SLIDES SO I'LL JUST GO WITHOUT SLIDES. WE'RE THRILLED TO BE /AA SPONSOR OF THE ORGANIZATION. WE'RE A SUPPORTER OF THE ADVISE ADVISORY PARTNERSHIP, WHICH IS SORT OF THE COMMERCIAL COUNTER COUNTERPART OF FAPAC. GRANT THORNTON HAVE DINE LOT /OF WORK IN THE FEDERAL GOVERNMENT SPACE AND HAVE OVER 700 INDIVIDUALS AND WE DO A VARIETY OF PERFORMANCE TRANSFORMATION AND IT TYPES OF SUPPORT PROJECTS ACROSS THE FEDERAL GOVERNMENT. WITHIN HHS, WE'RE CURRENTLY AT NIH. WE'RE SUPPORTING OMA. WE SUPPORT THE RISK MANAGEMENT PROGRAM. , WHICH TOUCHES ALL OF THE IN INSTITUTES AND CENTERS ACROSS THE ORGANIZATION. WE ALSO DO A LOT /OF WORK FOR CMS CMS, FOR HERSA AND IN ADDITION TIE VARIETY OF OTHER TYPES OF HEALTHCARE ORGANIZATIONS ACROSS THE FEDERAL GOVERNMENT, LIKE THE /SKPRAFRPLT MILITARY HEALTH. /SKPRAFRPLT MILITARY HEALTH. MORE THAN ANYTHING, WE REALLY PRIDE OURSELVES ON HELPING FEDERAL GOVERNMENT CLIENTS ACHIEVE THEIR SOLUTIONS USING THE HELP THAT YOU NEED IN-HOUSE AND EXPERTISE THAT YOU HAVE IN-HOUSE AND BRINGING SOME OF THE CAPABILITIES THAT WE BRING TO BEAR TO SUPPORT YOU. ONE UNIQUE THING ABOUT GRANT THORNTON IS WE ACTUALLY PARTNER WAY LOT /OF OUTSIDE ORGANIZATIONS LIKE THE ASSOCIATION OF GOVERNMENT ACCOUNTANTS, TECH AMERICA AS IT CONDUCTS ANNUAL SURVEYS.^ THAT'S ONE OF THE THINGS THAT DIFFERENTIATES US FROM A LOT /OF OTHER CONSULTING FIRMS. WE DO THE /AANNUAL CFO SURVEYS AND IT'S SOMETHING OF GREAT IMPORTANCE FOR US TO GET IN WITH KEY DECISION MAKERS ACROSS THE FEDERAL GOVERNMENT TO GET A PULSE ON WHAT'S GOING ON AND THOSE WITH -- ARE ALL AVAILABLE PUBLICLY OUT THERE. AND THEN FINALLY WE THINK WE'RE A GREAT PLACE TO WORK. WE HAVE A LARGE PERCENTAGE OF OUR EMPLOYEES WHO ARE ACTUALLY FORMER FEDERAL GOVERNMENT EMPLOYEES. AND I AM NOT GOING -- HERE /TO GIVE YOU A SALES PITCH BUT I THINK IT'S AN INTERESTING PART OF OUR ORGANIZATION THAT WE REALLY VEIL LOT OF THE EXPERTISE EXPERTISE. WE BRING IN LOTS OF FORMER LEADERS AT THE MORE EASTERN LEVELS OF /TPOFT TO WORK FOR US. I'LL STICK AROUND BRIEFLY AFTER LUNCH IF YOU HAVE ANY QUESTIONS AT ALL. WE'RE THRILLED TO BE A SPONSOR OF THE ORGANIZATION. I THINK COMMUNICATION IS A GREAT TRAINING CONCEPT, SOMETHING THAT WE ALL USE IN OUR DAILY WORK AND ENJOY LUNCH AND ENJOY THE REST OF THE DAY YOU, THANK YOU. [APPLAUSE] WELCOME BACK. IT WAS AN ENTERTAINING AFTERNOON. I'M A LITTLE TIRED SO YOU KNOW WE HAVE THREE AWESOME PRESENT TERES FOR THIS AFTERNOON. SO OUR NEXT TOPIC IS PUBLIC NG AND PROFESSIONAL PRESENTATION AND OUR NEXT SPEAKER IS MR. PAUL WHITE, A FOREIGN COUNSELOR, AND SINCE RETIREMENT, HE'S DEDICATED HIS LIFE TO TOASTMASTER INTERNATIONAL. HE'S SERVING AS THE CHIEF AMBASSADOR FOR WASHINGTON D.C. POST MASTER DISTRICT 27. DISTRICT 27 IS THE TENTH LARGEST DISTRICT IN THE WORLD. THE LARGEST POSTMASTER DISTRICT IN THE WORLD. CORRECT? APPROXIMATELY. 10, 9, 11. AND HE HAD AN AMAZING CAREER AS A PUBLIC SERVANT, TRAVELED TO OVER 10 COUNTRIES. HE SPEAKS MANY, MANY LANGUAGES AND I REALLY ENJOY WORKING WITH PAUL ON THIS WORKSHOP. HE'S A WONDERFUL PERSON, A WEALTH OF KNOWLEDGE AND HE'S GENERALLY INTERESTED IN HELPING US IMPROVE OURSELVES. SO I'D LIKE TO WELCOME PAUL. S. >> WHEN I LOOK OUT OVER THE AUDIENCE AND ESPECIALLY WHEN I THINK OF ALL OF THE SPEAKERS WE HAD THIS MORTGAGE, WHO WERE ABSOLUTEL-- THISMORNING, WHO WERE INCREDIB LE. THERE'S ONE SHORT ENGLISH WORD THAT COMES TO MIND. IT IS WOW! I WOULD LIKE TO HEAR ALL OF YOU SAY THAT. WOW. AND ONE OF THE REASONS I DO THAT IS BECAUSE WE JUST HAD LUNCH SO IT'S SIESTA TIME. THAT MAYBE WILL WAKE US UP A LITTLE BIT. BUT THERE ARE MANY OTHER REASONS WHY THIS IS A WOW MOMENT FOR ME. LET ME JUST GIVE YOU TWO OR THREE REASONS. FIRST OF ALL, IN MY WORK EXPERIENCE, I HAVE SPENT A LOT OF TIME IN THE ASIA PACIFIC REGION. I HAVE A 40 YEAR CAREER WITH THE U.S. DEPARTMENT OF STATE AND THE U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT. MORE THAN 20 OF THOSE 40 YEARS WERE SPENT LIVING AND WORKING IN THE ASIA PACIFIC. I WAS A GRADUATE STUDENT AT THE UNIVERSITY OF HAWAII THEN I WENT ON TO WORK IN LOWS, CAM BODE YEAH, THAILAND, KEY A JAPAN, MANY TRIPS TO CHINA AND INDIA AND TO MANY OF THE OTHER COUNTRIES IN THE ASIAN-PACIFIC. IT WOULD BE FAIR TO SAY THAT NOT A LITTLE PART OF MY HEART, BUT A BIG PART OF MY HEART IS IN THE ASIA-SPECIFIC REGION. MANY WONDERFUL MEMORIES FROM ALL OF THOSE YEARS, LIVING AND WORKING IN ASIA. THERE'S A SECOND REASON AND TAS, I HAVE AN ASIA-PACIFIC BLOOD HERITAGE, BECAUSE MY MATERNAL GRAND MOTHER WAS FULL BLOODED MUSKOGEE CREEK FIRST NATION AMERICAN INDIAN. NOW, WHILE I WASN'T THERE PERSONALLY, THEY TELL ME THAT SOME 25,000 YEARS AGO, MY AN TESTERS CAME ACROSS THE LAND GRIG FROM ASIA TO THE AMERICAS SO HAVE I A BLOOD HERITAGE AS WELL WITH THE ASIA PACIFIC. FOR ALL OF THOSE REASONS, I'M REALLY PLEASED TO BE HERE THIS AFTERNOON AND I WOULD ESPECIALLY LIKE TO THANK ELIZABETH AND GEORGE AND PAPAK FOR INVITING ME AND ESPECIALLY A LEADERSHIP PATH IN THE FEDERAL GOVERNMENT. SO I'M GOING TO TRY TO STICK TO MY SCRIPT. THAT'S HARD FOR ME TO DO. BUT I'M GOING TO TRY TO DO THAT. PLY FIRST AND PERHAPS, IMPORTANT MESSAGE THIS AFTERNOON IS THAT YOUR SUCCESS DEPENDS ON THE SECOND LETTER. WHAT DO I MEAN BY THAT? THE SECOND LETTER. [SPEAKING AWAY FROM MICROPHONE] YEAH, I LOST MY AUDIO. OKAY. TECHNICAL ISSUE. SO WE'RE ALL HERE TODAY BECAUSE WE'RE INTERESTED IN SUCCESS. LET ME JUST SEE A SHOW OF HANDS, HOW MANY MUCH YOU HERE WOULD LIKE TO BE A SUCCESS IN YOUR PROFESSIONAL CAREER AND IN YOUR PERSONAL LIFE? EVERYBODY. THAT'S REALLY GOOD. THE MESSAGE THAT I START WITH IS WHERE STAND-- SANDRA ENDED. AND THAT IS, SUCCESS DEPENDS ON THE SECOND LETTER. WHAT I MEAN BY THAT IS IT DEPEND ON THE SECOND LETTER IN THE WORLD "SUCCESS." IT DEPENDS ON YOU. VERY OFTEN, WE LIKE TO THINK OF OTHER PEOPLE THAT MIGHT BE RESPONSIBLE FOR OUR SUCCESS OR MAYBE THAT WE WOULD LIKE TO BLAME BECAUSE OF OUR LACK OF SUCCESS. IT MIGHT BE OUR SUPERVISOR OR THE PERSON THAT SITS NEXT TO US IN THE OFFICE. IT EVEN MIGHT BE OUR SPOUSE. IF YOU'RE NOT MARRIED T MIGHT BE OUR DOG AND OUR CAT. BUT THE TRUTH IS SUCCESS DEPENDS ON YOU. SO WHAT I WOULD LIKE FOR ALL OF YOU TO DO RIGHT NOW IS TURN TO SOMEONE NEAR YOU AND SAY "MY SUCCESS DEPENDS OU ON ME." PLEASE DO THAT. AND THEN ALSO SAY YOUR SUCCESS DEPENDS ON YOU. BECAUSE THAT'S REALLY TRUE YOUR SUCCESS DEPENDS ON YOU, MORE THAN ANYONE ELSE IN THE WORLD A POINT TO REMEMBER THEN IS A POINT THAT SANDRA ENDEDDED UP. YOUR SUCCESS NOT ONLY DEPENDS ON YOU, BUT IT DEPENDS ON YOUR ATTITUDE FOR ITS WORK, FOR ITS LIFE. SO THE ORGANIZERS HAVE ASKED THEY SPEAK TO TWO SUBJECTS TODAY. THE FIRST, DESCRIBE MY PERSONAL JOURNEY IN THE FEDERAL BUREAUCRACY AND THE LESSONS I LEARNED FROM THAT YOUR HONOR AND HE SECOND IS TO TALK ABOUT HOW COMMUNICATION AND PUBLIC SPEAKING MIGHT HAVE CONTRIBUTED TO THAT SO I CALL THOSE TWO PARTS OF MY PRESENT CLIMB TO THE TOP. HERE'S HOW I'M GOING TO ORGANIZE THE PRESENTATION. FIRST, I'M GOING TO TALK ABOUT CLIMBING TO THE TOP BY TALKING ABOUT MY PERSONAL JOURNEY BUT WHAT I WOULD LIKE TO SAY TO YOU IS EVEN THOUGH I'M GIVING EXAMPLES FROM MY PERSONAL JOURNEY AND MY PERSONAL JOURNEY HAS BEEN A REALLY ZIG-ZAG JOURNEY AND MAYBE HIGHLY UNUSUAL, THE POINT IS THAT YOU CAN TAKE LESSONS THAT I'VE LEARNED FROM MY JOURNEY AND APPLY THEM IN YOUR LIFE. IN FACT, LEARNING IS ALL ABOUT TAKING LESSONS FROM SOMEWHERE ELSE AND THEN APPLYING THEM TO YOURSELF. IF YOU DON'T DO THAT, THEN THOSE LESSONS HAVE LITTLE VALUE AFTER I TALK ABOUT MY PERSONAL JOURNEY, THEN WE WILL TALK ABOUT COMMUNICATING EFFECTIVELY. SO LET'S BEGIN WITH MY PERSONAL JOURNEY. IN 1968, I JOINED THE FOREIGN SERVICE IN LOUS AS A FIELD TECHNICIAN. I WAS HIRED AT THE VERY LOWEST LEVEL OF THE FOREIGN SERVICE GRADE SCALE. BUT OVER A 40 YEAR CAREER, I CLIMBED FROM BEING A FIELD TECHNICIAN IN LOUSE, WORKING WITH REFUGEES, TO RECEIVING FIVE PRESIDENTIAL CITATIONS FROM PRESIDENTS CARTER, REGAN, BUSH THE ELDER, CLINTON AND BUSH, THE SON. I'VE ALSO RECEIVED THE ORDER OF THE MILLION ELEPHANTS. YOU'RE PROBABLY NOT FAMILIAR WITH THAT. IT'S THE HIGHEST CIVILIAN AWARD CAN YOU GET IN THE KINGDOM OF LOUS FROM MY POST GOVERNMENT CAREER, I'VE RECEIVED A PRESIDENT CITATION FOR STARTING TOAST MASTERS PROGRAMS AND LOUSE, COMBODIA, WE NOW HAVE A PROGRAM IN VIETNAM AND MI A MORE MAR AND THAT PROGRAM IN SOUTHEAST ASIA IS GOING REALLY WELL SO I WAS RECOGNIZED FOR THAT. A LOT OF PEOPLE ASKED HOW THAT HAPPENED. I CAN TELL YOU HOW IT WOULD. I'M GOING TO MENTION FOUR POINTS. ONE IS HARD WORK. SECOND IS SEEING THE BIG PICTURE. THIRD IS GOING BEYOND YOUR COMFORT ZONE AND THE FOURTH IS FINDING THE PASSION IN WHAT YOU DO. NOW, EACH ONE OF THESE POINTS, I WILL TELL A STORY. I WANT TO SPEND MORE TIME ON THE FIRST STORY ABOUT HARD WORK. HARD WORK IS PRETTY SIMPLE, ACTUALLY. ALMOST EVERY STEP OF MY CAREER, YOU ARE SO LUCKY YOU'RE ALWAYS AT THE RIGHT PLACE AT THE RIGHT TIME. TOMAS JEFFERSON, WHO'S ON THE 2-BILL HAD SOMETHING TO SAY ABOUT THAT. HE SAID I'M A GREAT BELIEVER IN LUCK. THE HARDER I WORK, THE MORE LUCK I SEEM TO HAVE SO MY FIRST POINT IS WORKING HARD IS REALLY IMPORTANT. I ALWAYS WANTED TO BE THE HARDEST WORKER THAT I KNEW AND IN EVERY JOB THAT I HAD, THAT WAS ONE OF THE THINGS DI. I WORKED REALLY HARD IN MY CAREER, I FOUND THERE ARE CERTAIN CAREER-DEFINING EVENTS THAT HAPPENED. THEY HAPPEN IN YOUR CAREER, TOO. SOMETIMES WE DON'T RECOGNIZED THEM UNTIL MUCH LATER WHEN WE LOOK BACK AT OUR CAREER. WHEN YOU RECOGNIZE CAREER-DEFINING EVENTS EARLY, THEN YOU CAN BUILD ON THOSE. SANDRA WAS SPEAKING ABOUT BEING A VIETNAMESE CHILD, WHO BECAME THE FACE OF AMERICA IN JAPAN. THAT WAS A CAREER-BUILDING EVENT FOR HER. THAT WAS A CHANGE IN WHO SHE THOUGHT SHE WAS, WHO SHE KNEW SHE COULD BE. SO CAREER DEFINING EVENTS ARE IMPORTANT. ONE OF THOSE FOR ME WAS UNDERSTANDING THE MEANING OF THE BIG PICTURE. SO AS I SAID, I WORKED IN LOUS FOR SERVING YEARS. I WORKED IN REFUGEE VILLAGES. THIS VILLAR IS SIMILAR TO THE KINDS I WORKED IN. THEY WERE MOSTLY IN CONTESTED IRRITATE AREA-- INCONTESTED AREAS OR BEHIN D ENEMY LINES. MY JOB WAS TO PROVIDE THOSE REFUGEES WITH FOOD, SHELTER, COOKING OIL, AND AS THEY GOT SETTLED, WITH AGRICULTURAL TOOLS AND SEEDS. THERE WAS NO RUNNING WATER, NO CASH ECONOMY. THEY WERE VERY PRIMITIVE VILLAGES. SO WE WOULD WORK HARD ALL DAY LONG AND AT 9 WE'RE NIGHT, WE WOULD SIT AROUND THE COMMUNAL FIRE AND TALK. NOW, WHAT I DID IN THOSE TIMES, IS I ASKED THOSE VILLAGERS ABOUT THEIR HISTORY, ABOUT THEIR TRADITION, ABOUT THEIR CULTURE, ABOUT THEIR RELIGION, ABOUT THEIR RELATIONSHIP WITH OTHER TRIBES. I BECAME A MINI-MARGARET MEAD. ALL DAY LONG, I WAS WORKING ON HUMANITARIAN ASSISTANCE. AT NIGHT, I WAS DOING ANTHROPOLOGICAL RESEARCH. SOMETHING I ABSOLUTELY LOVE. ONE DAY, THE VILLAGE HEAD MAN, HE CALLED ME ASIDE. HE WANTED TO HAVE A PRIVATE CONVERSATION WITH ME. HE SAID PAUL, DO YOU KNOW WHEN YOU'RE NOT IN OUR VILLAGE, THE NORTH VIETNAMESE COMMUNIST COME TO OUR VILLAGE AS WELL IN HAVE YOU A COUNTERPART YOU DIDN'T EVEN KNOW ABOUT. THEN HE SAID, THEY'RE VERY DIFFERENT FROM YOU. YOU GIVE US FOOD AND SHELTER. YOU SELECT OUR VILLAGERS AND TRAIN THEM AS MEDICS AND NURSES AND PROVIDE MEDICINES AND SCHOOL SUPPLY. AT THIS TIME NORTH VIETNAMESE, WHEN THEY COME, THEY STEAL OUR PIGS AND OUR CHICKENS. THEY TAKE OUR FOOD AND SUPPLIES AND THEY RECRUIT OUR YOUNG MEN AND WOMEN, AND MAKE THEM CARRY HEAVY ARMS AND AMMUNITION DOWN THE TRAIL. I WAS FEELING PRETTY PROUD ABOUT THAT CONTRAST AND THEN SEEING MINOT GAVE MEET PUNCH LINE AND OUCH! IT REALLY HURT. HE SAID THE NORTH VIETNAMESE NEVER ASK US ABOUT OUR PAST HISTORY AND OUR CULTURE AND OUR TRADITION. RATHER, THEY TALK ABOUT OUR FUTURE. THEY TALK ABOUT THAT BRIGHT, SHINY DAY WHEN ALL OF THE FOREIGN DEVILS OF COURSE KILLED, ARE RUN OUT OF OUR COUNTRY. THEY TALK ABOUT THE TIME WHEN WE WILL BE THE PEOPLE WHO OWN THE AIRPLANES, AND OWN THE SUPPLIES AND HAVE THE MONEY. HE SAID TO ME, THOSE NORTH VIETNAMESE COUNTERPARTS OF YOURS GIVE OUR YOUNG PEOPLE HOPE FOR THE FUTURE. HOPE FOR A BRIGHT AND BETTER FUTURE. WOW. I COULDN'T BELIEVE THAT. ALL OF THE YEARS THAT I HAD SPENT IN COLLEGE AND GRADUATE SCHOOL AND IN LIFE, HAD NEVER TAUGHT ME A LESSON LIKE THAT BEFORE. I THOUGHT I WAS DOING MY JOB AND DOING IT REALM WELL. I THOUGHT I WAS SERVING THE NEEDS OF THOSE PEOPLE REALLY WELL, AND YET, I LEARNED IN THAT BRIEF CONVERSATION WITH THAT MILITARY COMMANDER, I LEARNED THAT WITH A FEW WELL-CRAFTED WORDS, THE NORTH VIETNAMESE WERE WINNING THE HEARTS AND MINDS OF THOSE VILLAGERS AND WITH ALL OF THE STUFF THAT I WAS GIVING THEM, I WAS NOT DOING THAT. THAT WAS A REAL LESSON FOR ME. THAT WAS THE DAY THAT I STARTED TO UNDERSTAND THE BIG PICTURE. THAT WAS THE DAY THEY REALIZED THAT MY JOB AS A REFUGEE RELIEF AND REHABILITATION OFFICER FOR THE FEDERAL GOVERNMENT OF THE UNITED STATES WAS NOT JUST ABOUT ME TALKING TO VILLAGERS AND FINDING OUT WHAT THEIR NEEDS WERE AND THEN CALLING IN THE AIRPLANES, AND PROVIDING THEM WITH THINGS THAT JOB WAS A SMALL HUB IN A REALLY BIG WHEEL AND THAT WHEEL WAS ALL ABOUT THE COLD WAR. IT WAS ALL ABOUT AMERICAN DEMOCRACY ON THE ONE SIDE AND IT WAS ALL ABOUT SOVIET AND CHINESE AND NORTH VIETNAMESE. COMMUNIST CONTROL AND DOMINA ON THE OTHER SIDE. AND I HAD MISSED ALL OF THAT. I WASN'T EVEN AWARE THAT WAS PART OF MY YOB DESCRIPTION. SO MY FIRST SUGGESTION TO ALL OF Y, IF YOU'RE A FEDERAL EMPLOYEE, IF YOU'RE IN A UNIT SOMEWHERE THAT IS IN AN OFFICE, THAT IS IN A DEPARTMENT, THAT IS IN AN AGENCY, THAT IS PART OF THE FEDERAL GOVERNMENT OF THE UNITED STATES, IS TO MAKE SURE THAT YOU UNDERSTAND WHAT THE GOALS AND OBJECTIVES ARE NOT JUST OF YOUR UNIT OR YOUR OFFICE OR OF YOUR DIVISION, OF YOUR AGENCY, OF THE DEPARTMENT, BUT ALSO HOW ALL THAT HAVE FITS INTO THE GOALS AND OBJECTIVES OF THE UNITED STATES OF AMERICA IF YOU'RE A FEDERAL EMPLOYEE. WHY? BECAUSE WHEN YOU HAVE THAT BROKEDER UNDERSTANDING OF WHAT YOU'RE DOING AND HOW THAT CREDIBILITIES TO THE WHOLE, YOU CAN BE A FAR MORE EFFECTIVE OFFICER. SO IF YOU'RE NOT DOING THAT, IF YOU'RE DOING WHAT I WAS DOING, IF YOU'RE JUST DOING YOUR TECHNICAL JOB AND DOING IT REALLY WELL, AND WORKING REALLY HARD AND MAKING EVERYTHING IN THAT LITTLE NARROW AREA THAT YOU'RE WORKING IN, BE THE BEST THERE'S MORE TO BE DONE IF YOU WANT A CAREER PATH THAT TAKES YOU UP THE LADDER. THIS WAS ONE OF THE QUESTIONS THAT WAS ASKED EARLIER. HOW DO I GET OUT OF JUST DOING THAT NARROW TECHNICAL AREA THAT I'M IN AND DOING MORE THAN THAT, MOVING UP THE LADDER. SO WE'LL TALK MORE ABOUT THAT LATER. SO MY LESSON 1 ONE IS ALL ABOUT THE BIG PICTURE. UNDERSTAND THE BIG PICTURE. HAS A REAL LAYER TRIGGER ON IF. THE SECOND MESSAGE I TALKED ABOUT, HAS TO DO WITH YOUR COMFORT ZONE. GETTING OUT OF YOUR COMFORT ZONE. FOR ME, GETTING OUT OF MY COMFORT ZONE WAS A CAREER-DEFINING MOMENT FOR ME. I HAD SPENT 10 YEARS WORKING WITH REFUGEES IN SOUTHEAST ASIA. I SPOKE LAOTIAN. I SPOKE THAI, AND CAMBODIAN, AND I SPENT 10 YEARS, DOING EVERYTHING YOU CAN DO TO ASSIST REFUGEES. SO IN 1975, I WAS IN CAMBODIA WHEN PAUL POT CAME IN. CAMBODIA FELL. VIETNAM FELL. LOUSE FELL TO THE COMMUNIST AND HUNDREDS OF THOUSANDS OF PEOPLE FLOODED OUT OF THOSE COUNTRIES TO THE SAFETY OF TY LAND TO BECOME REFUGEES. I STARTED LOOKING AT MY CAREER PATH FOR THE NEXT FEW DECADES. SPEAKING THOSE THREE LANGUAGES, HAVING WORKED WITH REFUGEES, I SOUGHT REST OF MY CAREER AS PERHAPS WORKING IN THE THAI REFUGEE CAMP, WORKING WITH REFUGEES, DOING THE KIND OF THING I ALREADY KNEW HOW TO DO. SO I MADE A REQUEST. I REQUESTED THAT I BE TRANSFERRED TO MATERIAL AMERICA OR SOUTH AMERICA. SORRY. SO THIS IS WHAT I CALL A HEMISPHERE MIGRATION. I LEFT MY COMFORT ZONE. I LEFT MY PART OF THE WORLD THEY KNEW INTIMATELY WITHLINGISTIC SKILLS. I LEFT ALL OF THAT BEHIND ME, AND I RE-INVENTED MYSELF BY GOING TO MATERIAL AMERICA. ZONE. ARE YOU IN A COMFORT ZONE? OUR FIRST SPEAKER, DON, TALKED ABOUT THE FACT THAT WE CAN GET VERY COMFORTABLE SOMETIMES IN OUR OWN LITTLE NICHE AND MAYBE BECAUSE WE THINK WE HAVE LIMITATIONS, THAT WE DON'T HAVE, WE STAY IN THAT COMFORT ZONE. SO MY SECOND SUGGESTION TO YOU IS TO TAKE A LOOK AT WHAT YOU'RE DOING, TAKE A LOOK AT WHERE YOU WANT TO GO. WE ALL DEFINE SUCCESS. YOU NEED TO FIGURE OUT WHAT SUCCESS FOR YOU IS. DOES IT MEAN BECOMING AN AGENCY HEAD OR A DEPEND HEAD OR BECOMING A PRESIDENT OR DOES IT MEAN DOING YOUR JOB AND DOING IT REALLY WELL? YOU HAVE TO DEFINE WHAT SUCCESS IS FOR YOU. BUT IF YOU'RE IN A COMFORT ZONE, AND YOU WANT TO GET OUT OF THAT, YOU NEED TO TAKE ACTION. I THINK OF THE SINGER MA DON A. DO YOU KNOW MADONNA IN HOW MANY TIMES HAS SHE RE-INVENTED HERSELF TO KEEP HERSELF ON THE TOP OF HER GAME? SO YOU MIGHT NEED TO RE-INVENT YOURSELF JUST LIKE I DID, IN ORDER TO GIVE YOUR CAREER A KICK START. A BOOST. THIS IS THE THIRD LESSON THAT I'M GOING TO TALK ABOUT. IT'S ANOTHER CAREERDEFINING EVENT FOR ME, AND IT HAS TO DO WITH HENRY KIESHNEKEN JER, THE -- KIESHNEKINGER, THE FORMER SECRETARY OF STATE. NOW, I'VE MADE THAT NIGRATION TO CENTRAL AMERICA. ALL OF A SUDDEN, JUST LIKE THE 1960S AND 7S, WHEN THE COMMUNISTS TOOK OVER LOUSE AND CAMBODIA AND VIET NAM, ALL OF A SUDDEN, THE CENTRAL AMERICAN COUNTRIES ARE UNDER INSURGENCIES CUBANS, FUNDED BY THE RUSSIANS HENRY KISSENGER, SECRETARY OF STATE, FORMED THE COMMISSION. BIPARTISAN COMMISSION ON CENTRAL AMERICA. THE JOB WAS TO LOOK AT THE CENTRAL AMERICAN COUNTRIES AND WHY THERE WAS THIS GROWING RED TIE IN CENTRAL AMERICA. THE COMMISSION CAME UP WITH A NUMBER OF RECOMMENDATIONS. I WAS TAPPED TO IMPLEMENT THE RECOMMENDATIONS OF THE KISSENGER COMMISSION ON EDUCATION AND TRAINING FOR ALL OF CENTRAL AMERICA. WOW, THAT WAS WAY BEYOND MY COMFORT ZONE, IT WAS WAY BEYOND ANYTHING I HAD EVER DONE IN MY CAREER. SO I REMEMBER SITTING IN AN INTERAGENCY MEETING AS THEY WERE TALKING ABOUT MY PORTFOLIO, I COULD SEE THAT HENRY KISSENGER WAS LOOKING ATLANTIC ME LOOK -- WAS LOOKIN G AT ME, BECAUSE I WAS FEELING REALLY UNCOMFORTABLE. REALLY AFRAID. SO HE ASKED THEY STAY AFTER THE MEETING. NOW, IF YOU CAN IMAGINE, I WAS A JUNIOR OFFICER SITTING WITH A FORMER SECRETARY OF STATE. THAT MADE ME EVEN MORE NERVOUS. HE ASKED ME ABOUT THE TRAINING RECOMMEND AUCTION. DINING A PROGRAM AND IMPLEMENTING IT. CAN YOU DO THAT? YES, I THINK MAYBE I CAN. BUT -- AND HE INSTRUMENTED ME IN MID-SENTENCE. IN THAT RASPY VOICE HE HAD, HE SAID "IF YOU MAKE THIS ASSIGNMENT, YOUR PASSION AND NOT JUST A TASK YOU WERE ASSIGNTO DO, YOU WILL BE SUCCESSFUL." FOR ME, THAT WAS CAREER-DEFINING ADVICE BECAUSE I DID THAT, I MADE IT MY PASSION. AND THERE'S SOMETHING ABOUT PASSION WHEN YOU HAVE PASSION FOR WHAT YOU'RE DOING A ALL OF THE TIME YOU INVEST IN DOING T ALL THE SACRIFICES YOU MAKE TO MAKE IT SUCCESSFUL. THOSE ARE THINGS OF BEAUTY. THAT TIME IS TIME TO BE TREASURED. IF IT IS YOUR PASSION AND NOT JUST A JOB YOU WERE ASKED TO DO. SO THINK ABOUT THAT. THINK ABOUT WHAT YOU'RE DOING IN YOUR CAREER. IF WHAT YOU'RE DOING IS TRULY WHAT YOU LOVE DOING, IF IT'S A PASSION OF YOURS, THEN JUST DO IT. MAKE AT THIS TIME BEST YOU CAN MAKE IT. AND THAT ACTIVITY WILL SHINE AND IT WILL ATTRACT INTEREST FROM OTHERS AND IF SOMEONE ASKS HOW DO WE GET KNOWN, IF ALL WE'RE DOING IS WORKING IN OUR TECHNICAL AREA. YOU'RE MAKERRING THAT TECHNICAL AREA SHINE SO BRIGHTLY THAT PEOPLE CAN'T IGNORE IT, THAT'S HOW YOU GET RECOGNIZED. BECAUSE OF MY WORK ON THE CENTRAL AMERICAN PIECE SCHOLARSHIPS PROBLEMS, I WAS RECOGNIZED THAT THE HIGHEST LEVELS OF GOVERNMENT, I WAS INVITED TO THE ROSE GARDEN BY RONALD REGAN FOR ONE OF OUR LARGE PROGRAMS. SO THIS WAS ADVICE THAT I FOLLOW. MIND TO YOUR PASSION AND PURSUE IT. AND IT MADE A DIFFERENCE IN MY CAREER I'M SURE ALL OF YOU ARE HARD WORKERS. THAT, GENERALLY IS NOT THE ISSUE. SEEING THE BIG PICTURE. ARE YOU SEEING THE BIG PICTURE? IF YOU'RE NOT, THINK ABOUT HOW YOU CAN DO THAT. GETTING OUTSIDE OF YOUR COMFORT ZONE. THAT IS A DECISION THAT YOU MAKE. WHAT IS YOUR COMFORT ZONE, AND HOW DO YOU GET OUT TELEVISION OR DO YOU STAY IN IT. AND FINALLY, FINDING THE PASSION WHAT YOU'RE DOING. SOMEONE ONCE SAID IF YOU LOVE WHAT YOU'RE DOING, YOU NEVER HAVE TO WORK A DAY IN YOUR LIFE WHEN I LOOK BACK OVER MY 40 YEAR CAREER, CAN I ONLY THINK OF TWO, THREE DAYS WHERE I REALLY DIDN'T WANT TO GO INTO WORK BECAUSE I LOVERED EVERYTHING THAT I WAS NOT THEY HAD THE WORLD'S GREATEST GREATEST ASSIGNMENTS BUT WHEN I HAD THE ASSIGNMENT, I FOUND A WAY TO LOOK AT THE BEAUTY IN THAT ASSIGNMENT AND LOOK AT THE WAYS THAT ASSIGNMENT BEING HELP ME GROW, AND I COULD HELP THAT ASSIGNMENT GROW AND BE SUCCESSFUL. SO IT'S ALL ABOUT YOU. IT'S ALL ABOUT YOUR ATTITUDE TOWARDS YOUR JOB. SO THOSE ARE THE FIRST FOUR OF EIGHT LESSONS I WOULD LIKE TO TALK ABOUT. NOW, THERE ARE FOUR MORE AND I'M GOING TO ASK THAT YOU THINK ABOUT THESE AND MAYBE TALK ABOUT THEM AND IF YOU WOULD LIKE, MAYBE EVEN SHARING SOME OF YOUR EXAMPLES WITH US. THE FIRST IS TO BE NOTICED. IF YOU'RE REALLY WORKING HARD AND NO ONE KNOWS THAT YOU'RE WORKING HARD YOU'RE GETTING EVERYTHING DONE ON TIME AND REALLY WELL-DONE. BUT IT'S NOT ATTRACTING ANY ATTENTION. THAT IS NOT A PATHWAY FOR SUCCESS. IT'S NOT A PATHWAY TO CLIMB A LADDER. SO YOU NEED TO FIND WAYS TO BE NOTICED. THINK ABOUT THAT. IS THIS AN ISSUE THAT YOU HAVE OR AN ISSUE YOU HAD TO OVERCOME? I'M GOING TO ASK IN A FEW MINUTES THAT PEOPLE SPEAK TO THIS ISSUE. NEXT, ALWAYS ASK WHAT YOU WOULD LIKE. WE HAVE TALKED ABOUT CULTURAL ISSUES AROUND ASKING FOR WHAT YOU LIKE. MAYBE IT'S MORE DIFFICULT FOR ASIANS. I'M NOT SURE OF THAT. THAT'S POSSIBLY TRUE. BUT FOR SURE, IF YOU DON'T MAKE IT KNOWN WHATTULE LIKE TO DO THEN THE CHANCES ARE THAT THAT OPPORTUNITY MIGHT NOT COME TO YOU. IF YOU KNOCK ON THE DOOR THERE'S A CHANCE THAT IT WILL BE ANSWERED. IF YOU NEVER KNOCK, YOU NEVER KNOW. I'LL JUST GIVE YOU ONE EXAMPLE OF ASKING FOR WHAT YOU WANT. I LEARNED SOMEWHERE IN THE MID 80'S, I WAS WORKING IN WASHINGTON AND I HEARD THEY WERE PLANNING TO PUT SOMEONE IN OUR AGENCY IN PARIS TO COORDINATE WITH THE DEVELOPMENT ASSISTANCE COMMITTEE OF THE OECD I THOUGHT ABOUT THAT. THEN I HEARD THAT MAYBE THEY WERE GOING TO PUT SOMEONE IN ROME TO WORK WITH THE WORLD FOOD PROGRAM SO EVERYONE I WENT AND EVERYONE I TALKED TO. I STARTED TO SAY, DID YOU KNOW THE JAPANESE A PROGRAM IS THE WORLD'S LARGEST PROGRAM, EVEN BIGGER THAN OUR PROGRAM? AND THE WAY THEY IMPLEMENT BASICALLY, SERVICE JAPANESE BUSINESS, A TRADING COMPANY. SO IF WE WILL LIKE TO SEE THE WORLD TITLE BE A BETTER PLACE, MAYBE WE SHOULD HAVE A DEVELOPMENT PERSONAL IN THE EMBASSY IN TOKYO, WORK WEALTH JAPANESE AID PROGRAM TO HELP REFORM THAT PROGRAM AND BRING IT DOWN TO THE LEVEL OF A PEOPLE, INSTEAD OF A PROGRAM THAT PROVIDES TO YOD AS, AND KADAS. SO EVERYONE I WENT, I MENTION THAT AND I MIGHT HAVE EVEN MENTIONED THAT IF YOU LOOK IN MY RESUME, YOU'LL FIND THAT I WAS IN EAST ASIA STUDIES MAJOR AT THE UNIVERSITY OF HAWAII AND THAT I WAS AN EXCHANGE STUDENT IN JAPAN AND NOW I HAVE SOME JAPANESE AND I'VE BEEN AROUND SO I WAS ASKED FOR, I WAS PLANTING SEEDS. AND SURE ENOUGH, AT ONE POINT, THE DECISION WAS MADE TO ASSIGN SOMEONE FROM OUR AGENCY TO TOKYO JAPAN. AND SURE ENOUGH THOSE PEOPLE THAT I HAD BEEN TALKING TO SAID WHY DON'T WE CONSIDER PAUL WHITE. LET'S LOOK AT THE AGENCIES AND SEE WHAT COMES UP? AND MY NAME KEPT COMING UP FOR ALL OF THE THINGS THAT THEY WANTED AND I GOT TO SPEND SEVEN YEARS IN THE EMBASSY OF JAPAN, COORDINATING OUR AID PROGRAM WITH THE JAPANESE AID PROGRAM. THAT FOR ME, WAS LIKE THE BEST ASSIGNMENT THAT I EVER HAD. I LOVE WHAT I WAS DOING. BUT IT IT CAME ABOUT BECAUSE I ASKED FOR WHAT I WANTED. ARE YOU ASKING FOR WHAT YOU WANT IN ANOTHER THING IS TO TRUST YOUR HEART. YOUR HEART WILL NOT DECEIVE YOU. SOMETIMES YOUR BRAIN WILL DECEIVE YOU. IT'LL COME OUT WITH ALL KINDS OF CALCULATIONS BUT YOUR HEART GENERALLY KNOWS WHAT IS RIGHT AND WHAT IS WRONG AND WHAT IS GOOD FOR YOU. I REMEMBER SAYING THIS ONCE. SOMEONE PUT THEIR HAND UP. THEY SAID CAN YOU REALLY DEPEND ON YOUR HEART IF YOU'RE IN LOVE? MAYBE THAT'S THE EXCEPTION. [LAUGHTER] BUT IN GENERAL, YOU SHOULD FOLLOW YOUR HEART. YOU SHOULD FOLLOW YOUR INSTINCTS, YOUR INTUITION. FINALLY, WE SHOULD LEARN FROM OUR MISTAKES. IF YOU'RE DOING SOMETHING YOUR BOUND TO MAKE MISTAKES AND YOU'RE BOUND TO HAVE FAILURES IF YOU'RE DOING ANYTHING AT ALL. IF YOU'RE NOT DOING ANYTHING, YOU MIGHT NEVER MIKE A MISTAKE. YOU MIGHT NEVER BE A FAILURE, BUT YOU DON'T GET VERY FAR IN LIFE IF YOU'RE NOT DOING ANYTHING. THE SECRET IS TO PUT PUT YOURSELF OUT THERE. TO GET OUT OF YOUR COMFORT ZONE. GET TO A PLACE WHERE MAYBE I CAN'T DO THIS. I'M REALLY GOING TO GIVE IT MY BEST TRY. WHEN YOU DO THAT, EVEN IF YOU HAVE SOME SLIP-UPS AND FAILURES, YOU WILL SUCCEED. I THINK SANDRA SAID THAT PEOPLE IN GENERAL, ARE HERE TO SUPPORT YOU. THEY'RE HERE TO GIVE YOU CREDIT FOR TRYING. ALWAYS PUT YOURSELF OUT BEYOND WHAT YOU OF COURSE IS YOUR COMFORT ZONE. THAT IS WHERE YOU WILL LEARN AND YOU WILL GROW. SO I'M GOING TO STOP HERE AND ASK IF ANYONE WOULD LIKE TO TALK ABOUT SOMETHING THAT'S HAPPENED IN YOUR CAREER SORE SOMETHING YOU'VE SEEN, OR SOMETHING YOU WOULD LIKE TO TRY THAT YOU HAVEN'T TRIED. DO WE HAVE A MICROPHONE? OKAY. SO IF YOU CAN STEP TO THE MICROPHONE AND TELL US WHO YOU ARE AND THEN SHARE A STORY WITH US. ABOUT ANY OF THESE POINTS. YES. PLEASE JUST STEP UP. >> HI, EVERYONE, LENDA CHI. I'M WORKING FOR FDA. YEAH, I REALLY WANTED TO SHARE SOMETHING THAT IS NOT APPLY CAREER T IT'S SOMETHING THAT I TRUST MY HEART AND I REALLY GIVE CREDIT FOR THIS. SO I JUST GRADUATED FROM THE UNIVERSITY OF MARYLAND AND -- THANK YOU -- AND THERE'S A COMPETITION, MISS ASIAN-AMERICAN BEAUTY PASSAGE. I'M NOT A SCIENTIST SO FAR, BUT I MAJORED IN SCIENCE. I NEVER THINKING THE PASSAGANT HAS ENDED RELATIONSHIP WITH ME. IF MY FAMILY, MY FAMILY NEVER RAISE MEAD LIKE HAVE YOU TO STUDY VERY HARD AND YOU DON'T HAVE TO CARE ABOUT OTHER THINGS. I ASKED MYSELF F I DO NOT COMPETE THIS TIME, WILL I REGRET AT THE AGE OF AIN'T IF I CAN LIVE THAT LONG? SO ASK MYSELF IF I WILL REGRET, AND THE ANSWER IS YES. SO I THE PASSAGANT THEME IS VERY COMPETITIVE. I KNOW I'M NOT THAT PRETTY COMFIRED OTHERS BUT I DO TRY. LIKE WE HAVE ALL THE TRAININGS AND THIS YEAR, EVEN THOUGH I WAS NOT CROWNED LAST I THINK I ALSO HAVE A LOT AND IMPROVED A LOT, LIKE TODAY, WHICH MAKES ME TODAY. I THINK TWO YEARS AGO, I DARE NOT TO WALK IN AND SPEAK UP. AND THIS YEAH, I'M ONE OF THE COMMITTEE MEMBERS ON THE PAGEANT. SO LEARN FROM YOUR HEART AND BE NOTICED OR YOU'LL NEVER KNOW HOW GOOD YOU ARE. >> THANK YOU FOR SHARING THAT. YES, PLEASE GIVER HER A HAND. I KNOW WITHOUT A DOUBT, THAT I'M THE OLDEST PERSON IN THE ROOM. I'M 76, GOING ON 77. AND I CAN TELL YOU -- [Applause]. >> THANK YOU. THANK YOU. I'M GLAD TO JUST BE STANDING HERE. LIKE THE POP. EXACTLY. BUT I CAN TELL YOU, WHEN YOU START LOOKING BACK ON YOUR LIFE, IT'S NEVER THE THINGS THAT YOU DID, THAT YOU WILL REGRET IT'S THE THINGS THAT YOU HAVE THE OPPORTUNITY TO DO THAT YOU DIDN'T DO IT DOESN'T MATTER IF YOU DIDN'T MAKE IT AS BEAUTY QUEEN. WHAT REALLY MATTER SYSTEM YOU STEP FORWARD AND DID SOMETHING. WOULD ANYONE LIKE TO SHARE A STORY ABOUT ANY OF THESE OR ABOUT A CAREER-DEFINING EVENT IN YOUR LIFE. >> HI, I AM A PROJECT MANAGER FROM THE REGULATORY COMMISSION. I WOULD LIKE TO SAY SOMETHING ABOUT BE NOTICED. BUT WHEN I CAME TO THE COUNTRY FOR THE FIRST TIME, YOU KNOW, I DID SPEAK A LITTLE BIT OF ENGLISH BUT YOU KNOW, PEOPLE DIDN'T UNDERSTAND ME BECAUSE OF MY ACCENT. AND IT WAS REALLY, I THOUGHT I WAS A FAILURE. IT WAS TRUE BECAUSE MY BOSS SAID HEY, YOU HAVE TO IMPROVE ON YOUR ENGLISH. SO I ACTUALLY, DID SOMETHING ABOUT IT AND YOU HAVE MENTIONED ABOUT TOAST MASTERS. I DID TAKE THE TOAST MASTERS PROGRAM AND IT REALLY HELPED. SO I THINK I WOULD JUST LIKE TO SAY THAT BE NOTICED OR LEARN FROM FAILURE OR LEARN FROM YOUR CULTURAL BACKGROUND, IT REALLY HELPS. THANK YOU. >> THANK YOU. MAYBE ONE MORE. >> YEAH, I JUST WANTED TO SHARE ABOUT A CAREER-DEFINING MOMENT FOR ME A NUMBER OF YEARS AGO, I ENLISTED IN THE UNITED STATES ARMY AS A MEDIC AND WENT DOWN FOR BASIC TRAINING. IN SHOWN, TEXAS. MY INTENTION WAS TO BE A MEDIC RIGHT BEFORE I GRADUATED WITH MY CLASS AN INDIVIDUAL CAME DOWN FROM THE UNITED STATES STATES ARMY MEDICAL INSTITUTE, FOR INFECTIOUS DISEASES IN MARYLAND, RECRUITING FOR MEDICAL WHICH IS A NICE WAY OF SAYING, A GUINEA PIG. THAT'S BASICALLY WHAT GOT ME STARTED INTO WHAT I DO TODAY. I'M WITH THE UNITED STATES FOOD AND DRUFOODAND DRUG ADMINISTRATION. ONE OF MY JOBS IS, I'M ON F.D.A.'S INSTITUTIONAL REVIEW BOARD OR I.R.B. WE BASICALLY REVIEW CLINICAL PROTOCOLS, THAT ARE FUNDED BY FDA, WITH FDA DOLLARS AND AND MY MAIN JOB ON THAT COMMITTEE OR ON THAT I.R.B. IS TO LOOK AFTER THE PROTECTION OF HUMAN SUBJECTS THAT ARE INVOLVED IN CLINICAL TRIALS BECAUSE I USED TO BE ONE OF THEM AND SO SO IN THE MID 80 WHEN IS I CAME INTO THE ARMY, NOT EVEN KNOWING THAT I WOULD BE WHERE I AM TODAY WITH THE FDA, FDA BECAUSE OF THAT OPPORTUNITY FOR ME, THAT WAS A CAREER-DEFINING MOMENT. THE REAL POINT I WANT TO MAKE. I'M SURE YOU'VE ALL EXPERIENCED THIS. YOU THINK YOUR LIFE IS GOING TO GO ONE WAY. UNABLE TO MATCH TO GO ONE WAY AND IT DOESN'T NECESSARILY GO IF YOUR CAREER IS GOING NOT MAYBE THE WAY YOU WANT IT TO GO. THERE MIGHT BE A REASON AND THEN YOU MIGHT SEE DIFFERENT OPPORTUNITIES THAT WILL OPEN UP IN THAT OTHER PATH AND I'M VERY HAPPY TO BE WHERE I AM NOW, AND I FEEL VERY FORTUNATE AND IT WAS ALL BECAUSE OF THAT CAREER-DEFINING MOMENT. >> THANK YOU, BOB. >> A POINT NA HE WAS MAKING IS WHEN YOU STEP OUT OF YOUR COMFORT ONE, IT'S NOT ALWAYS THAT YOU'RE STEPPING FROM ONE PLACE TO A MUCH HIGHER PLACE AND SOMETIMES YOU'RE NOT. STEPPING OUT TO BE A HUMAN GUINEA PIG FOR EXPERIMENTS IS NOT SOMETHING THAT YOU MIGHT CONSIDER BEING A STEP FORWARD BUT OVER TIME, HE'S BEEN ABLE TO TURN THAT INTO SOMETHING VERY USEFUL FOR HIM. SO THE PEOPLE WHO ASK QUESTIONS, I WOULD LIKE FOR TO YOU SEE ME AFTER WARDS. I WOULD LIKE TO PRESENT YOU WITH A BOOK CALL THE ANYTIME FORTUNATE FEW." IT JUST CAME OUT. IT'S HOT THE PRESS. THE I.VS., INTERNATIONAL VOLUNTARY SERVICES. PRESIDENT KENNEDY DESIGNED THE PEACE CORPS, BASED ON THE EXPERIENCE OF IVS. AND THIS IS A BOOK ABOUT IVS VOLUNTEERS, FROM ASIA TO THE ANDYS, IT HAD HAS A LOT OF STORIES ABOUT GAS-ROOTS DEVELOPMENT IN LOUSE IN VILLAGES. AFTERWARDS, PLEASE STEP UP, AND I WILL GIVE YOU ONE OF THESE. SO WE JUST NOTICED, QUESTIONING AND ASKING. NEVER BE SHY TO ASK QUESTIONS. AND ALWAYS ASK AND LET PEOPLE KNOW WHAT YOU WOULD LIKE. TRUST YOUR HEART AND LEARN FROM FAILURE. JUST A COUPLE OF BONUSES THAT I THINK ARE IMPORTANT. ONE IS TO NETWORK. THAT'S WHAT YOU'RE DOING TODAY. AND AWW COMBINE WORK, EDUCATION AND FUN. MAKE SURE THERE'S A BALANCE IN YOUR LIFE BECAUSE YOU'RE MORE SUCCESSFUL WHEN YOU'RE HAPPY. WHEN YOUR LIFE GETS OUT OF BALANCE, BECAUSE YOU'RE HAVING TOO MUCH FUN OR YOU'RE WORKING TOO HARD AND YOU'RE IGNORING FAMILY, THINGS DON'T WORK THE WAY THEY SHOULD AND YOU DON'T FIND THE SUCCESS THAT YOU SHOULD FIND. AND OF COURSE, THE ASIAN-AMERICAN GOVERNMENT EXECUTIVE NETWORK AND ALSO THE FEDERAL ASIAN PACIFIC AMERICAN COUNCIL REALLY DESERVE OUR THANKS FOR ALL THAT THEY'RE DOING TO HELP ALL OF US NETWORK. SO LET'S GIVE THEM A HAND. [Applause]. HOW ARE WE DOING ON TIME? OKAY. SO I WILL GO REALLY FAST ON THIS NEXT PART. WHEN WE'RE TALKING ABOUT YOU. WE'RE TALKING ABOUT A BALANCE, AND THE BALANCE IS WHO YOU ARE AND ALSO HOW YOU ARE PERCEIVED. YOU'RE PERCEIVED MAINLY BY YOUR COMMUNICATION STYLE. BECAUSE PEOPLE CAN'T GET INTO YOUR HEAD. THEY CAN'T READ YOUR MIND SO YOU REALLY NEED TO WORK ON IMPROVING YOUR COMMUNICATION WITH OTHERS IF YOU WANT TO SUCCEED. THERE'S YOU, THERE'S THE AUDIENCE, THERE'S A MESSAGE AND THERE'S THE DELIVERY. THOSE ARE THE THINGS YOU NEED TO WORK ON. YOU'LL PROBABLY HEAR MORE ABOUT THAT FROM OTHERS TODAY. HERE ARE THE THINGS REALLY QUICKLY, I THINK YOU NEED TO THINK ABOUT IN PUBLIC SPEAKING. YOU NEED TO BECOME A PUBLIC-SPEAKING STUDENT. THERE ARE MANY WAYS TO STUDY PUBLIC SPEAKING. ONE IS TOAST MASTERS. IF YOU'RE NOT A TOAST MASTER, YOU SHOULD REALLY LOOK FORWARD TO JOINING TOAST MASTERS. YOU NEED TO PRACTICE ANYTHING THAT YOU DO. YOU NEED TO PRACTICE FIRST ALL PRODUCE A GOOD PRODUCT. WHETHER IT'S IN YOUR WRITING, YOUR SPEAKING, AND YOU NEED, WHEN YOU HAVE A SUCCESS, BE ABLE TO TALK ABOUT THAT SUCCESS. THAT'S HOW YOU GET FEEDBACK BY OTHERS. AND TIMELY, YOU NEED TO BE A STORY TELLER. THAT'S HOW YOU WILL GAIN AUDIENCE. PEOPLE WILL LISTEN TO YOU WHEN YOU TELL STORIES. WHEN IT'S YOUR STORY YOU'RE TELLING, PEOPLE WILL LISTEN TO YOU. I WOULD LIKE TO END MY PRESENTATION, JUST BY SAYING -- OH. I HAVE 10 MINUTES AND TWO MORE QUESTIONS. SO I WILL DO JUST A LITTLE MORE THEN. I'LL SKIP OVER A COUPLE OF THINGS. I REALLY DO THINK IT'S IMPORTANT WHEN, YOU'RE WORKING ON A PROJECT, WHEN YOU'RE A LITTLE UNIT AND YOU'RE DOING WHAT YOU NEED TO DO TO BE SUCCESSFUL IN THAT LITTLE UNIT AND YOU'RE AWARE THAT THE REST OF WORLD IS NOT VERY AWARE OF WHAT YOU'RE DOING, YOU NEED TO WORK AS HARD AS YOU CAN TO MAKE THAT PROJECT A SUCCESS, MAKE IT SUCH A BRIGHT, SHINING STAR, THAT PEOPLE CAN'T AVOID ASKING ABOUT IT AND THEN YOU NEED TO BE ABLE TO COMMUNICATE EFFECTIVELY WITH THEM ABOUT YOUR PROJECT BECAUSE THE WAY THAT PEOPLE LEARN ABOUT DO IN YOUR LIFE IS NOT BY SEE TOGETHER, OR BEING A PART OF IT, IT'S BY HEARING YOU TALK ABOUT IT. WHEN YOU'RE ABLE TO TALK ABOUT YOUR SUCCESSES, YOU'RE ABLE TO COMMUNICATE EFFECTIVELY TO PEOPLE ABOUT THAT, IT PUTS YOU IN A DIFFERENT CATEGORY. AND BEING A STORY TELLER, WE WERE WIRED FOR STORIES. I REMEMBER STEVE JOBS. THE CHAIRMAN AND C.E.O. OF APPLE. HE GAVE, PERHAPS, THE BEST MENMENT SPEECH THAT HAS EVER BEEN GIVEN AT STANFORD UNIVERSITY. HE WALKED OUT ON THE STAGE AND HE SAID I'M GOING TO TELL YOU THREE STORIES. THAT'S WHAT HE DID. AND HE'S REALLY A CLAIM FOR IT. BUT HE DID SOMETHING ELSE. HE TOLD STORIES ABOUT APPLE COMPUTER THAT TOOK MICRO COMPUTING FROM THAT HIGH-TECH PEDESTAL THAT IT WAS ON, ALL THE WAY DOWN TO THE LEVEL OF THE PEOPLE AND TELLING STORIES ABOUT IT. NOT BY GIVING FACTS AND FIGURES AND STATISTICS, BUT BY TELLING STORIES. SO BE A STORY TELLER. SUCCESS. WE TALKED ABOUT THAT. SUCCESS DEPENDS ON ONE THING AND THAT IS THE YOU. THE "U" THAT MAKES SUCCESS. AND THAT DEPEND ON ATTITUDE. THE "U" IS ABOUT ATTITUDE. NOW, THINK OF THIS. A VIETNAMESE GIRL DOESN'T SPEAK ENGLISH VERY WELL, BECOMES THE FACE OF AMERICA IN JAPAN. THAT IS TAKING WHO YOU ARE AND MOVING ON A PATH TOWARDS SUCCESS AND LEADERSHIP. WE HEARD THAT STORY. THAT STORY IS A STORY THAT IS IN JUST MAKE YOUR PATH THE LEADERSHIP ALL ABOUT YOUR "U." KNOW WHAT YOUR SKILLS ARE, KNOW WHAT YOUR STRENGTHS ARE AND GO FOR IT. NOW, THERE WERE TWO QUESTIONS. >> WE WERE STANDING HERE FOR A WHILE. >> YEAH, I APOLOGIZE, BY THE WAY, I'M SIGHT-IMPAIRED SO I HAVE NO IDEA. I DIDN'T SEE YOU STANING THERE. >> AUDIENCE MEMBER: NO. I HAD -- IT'S NOT NECESSARILY AND IT WAS IN REFERENCE TO NOTICING, GETTING YOURSELF NOTICED AND STEPPING OUT OF YOUR COMFORT ZONE. WE HAD AN EMPLOYEE, I'M NOT GOING TO MENEKO HER NAME, BUT I KNOW SHE WAS KOREAN, AND SHE HAD A Ph.D. IN STATISTICS AND WHEN SHE CAME ON BOARD, SHE WAS REMARKABLE. ALL OF OUR REPORTS WERE ON TIME, SHE KNEW HOW TO ARTICULATE, SHE KNEW HOW TO INTERPRET ALL THE DATA THAT WAS COMING IN. HOWEVER, SOMETHING I NOTICED WITH THE FEDERAL MANAGEMENT, IF YOU WORK HARD, IF YOU'RE A HARD WORKER, THEY PUT MORE WORK ON YOU. SO WHAT HAPPENED TO HER IS MANAGEMENT STARTED GIVING HER MORE AND MORE AND MORE WORK AND SHE HAD A VERY HEAVY ACCENT, KOREAN ACCENT AND SHE DIDN'T KNOW HOW TO EXPRESS HERSELF AND ONCE IN A WHILE DURING LUNCH BREAKS, WE WOULD PULL HER IN AND WE WILL TELL HER, YOU NEED TO TELL YOUR MANAGEMENT THAT THEY'RE GIVING TOO MUCH WORK FOR YOU TO DO AND YOU NEED TO TELL THEM, MAYBE THEY SHOULD MOVE YOU UP TO A DIFFERENT LEVEL SO YOU CAN BE RECOGNIZED. BECAUSE I DON'T THINK YOU'RE BEING RECOGNIZEDDED. AND WE TALKED TO HER SO MANY TIMES DURING DIFFERENT LUNCH BREAKS AND EVENTUALLY, SHE IT. AFTER SEVERAL MONTHS. AND I WENT ON LEAVE AND I CAME BACK AND I JUST REALIZED, I WAS TOLL THAT SHE QUIT HER JOB -- I WAS TOLD THAT SHE QUIT HER JOB. AND I LOOK BACK AND IT GOES BACK TO WHAT YOU WERE TALKING ABOUT, TO BE NOTICED AND STEPPING OUT OF YOUR COMFORT ZONE, AND TO ACTUALLY PRACTICE AND BEING ASSERTIVE, ESPECIALLY WHEN YOU'RE DEALING WITH MANAGEMENT BECAUSE IF YOU DON'T, WHAT'S TO HAPPEN IS YOU MIGHT END UP LIKE OUR COWORKER WHO DIDN'T WANT TO STEP OUT OF HER COMFORT ZONE. >> THANK YOU FOR SHARING THAT STORY. [Applause]. >> WHEN I WAS IN THE FEDERAL GOVERNMENT, THERE WERE 3 60 -- THERE'S AMPY TUNE OPPORTUNITIES TO TALK TO YOUR EMPLOYER AND EMPLOYEES TO TALK TO THEIR EMPLOYER. COACHING THAT WASN'T AVAILABLE IN MY DAY, THAT IS AVAILABLE NOW, HELPS WITH THOSE TYPES OF SITUATIONS. >> SO MY QUESTION IS ALSO RELATED TO BEING NOTICED AND YES, WE ALL AGREE THAT BEING NOTICED IS IMPORTANT AND I BELIEVE EVERYONE IN THIS ROOM IS WORKING VERY HARD. IN MY JOB, LOTS OF WORK IS DONE AS TEAM WORK. AND THE SUPERVISOR DOESN'T KNOWS WHO WORKS MORE AND WHO WORKS BEST, AND IT'S NOT NOTICED WHO WORKS MORE. MANY TIMES, THE BURDEN THA -- MANY TIMES, THERE'S A PERSON THAT THE SUPERVISOR FAVORS. HOW DOES SOMEONE PUT IN A LOT EFFORT AND TIME, WITH YOUR IDEA, FOR EXAMPLE, AND SOMEONE ELSE GETS THE CREDIT. THANK YOU. >> I WOULD JUST GIVE ONE QUICK STORY AS AN ANSWER TO THAT. WHEN I WORKED IN THE LATIN AMERICA BUREAU IN THE STATE DEPARTMENT. I WAS WORKING REALLY, REALLY HARD AND NO ONE WAS NOTICING WHAT I WAS DOING. AND THEN I FOUND OUT THAT THE ASSISTANT ADMINISTRATOR. ABOUT THREE LEVELS UP FROM ME. HE CAME INTO THE OFFICE AT 6:00 IN THE MORNING, AND NO ONE ELSE CAME IN UNTIL 7:00. SO I STARTED COMING INTO THE OFFICE AT 6:00 IN THE MORNING. I'D HANG OUT SO I COULD RIDE UP IN THE ELEVATOR WITH HIM AND START A CONVERSATION. THEN HE STARTED INVITING ME TO HIS OFFICE BECAUSE I WAS FOUNDING OUT THAT I KNEW MORE THAN ALL OF THOSE LAYERS IN BETWEEN ME AND HIM. SO YOU'VE JUST GOT TO FIND A WAY TO MAKE YOURSELF NOTICED. IT'S DIFFERENT FOR EVERYONE. THAT'S WHAT I DID. AND N THAT PARTICULAR SITUATION. SO I TRY GOING WAY OVER TIME. I'M GOING TO TURN CONTROL TO ELIZABETH, RIGHT? THANK YOU. CONGRATULATIONS TO PAUL. [Applause]. PAUL. YOU DON'T LOOK A DAY OVER 50. THANK YOU. CAN YOU HEAR ME OKAY? ALL RIGHT. SO I WANT TO TOUCH A LITTLE BIT ON PUBLIC SPEAKING AND SHARE A LITTLE BIT OF TIPS WITH YOU TO CONCLUDE THIS SESSION. WHICH IS, YOU KNOW, THE THINGS THAT WE SHOULD DO AND THE THINGS WE SHOULD AVOID. PEOPLE SAY, YOU KNOW, YOU CAN'T BECOME A GREAT PUBLIC SPEAKER OVERNIGHT. T IT ALSO DOESN'T TAKE 10 YEARS TO GET THERE. THERE ARE SOME THINGS THAT ARE IMPORTANT. FIRST OF ALL, YOUR TOPIC. YOU HAVE EXPERTISE IN YOUR TOPIC. WERE YOU EXCITED ABOUT THE TOPIC? AND ARE YOU PASSIONATE ABOUT WHAT YOU'RE TALKING ABOUT. AND LET'S SAY EVERYBODY SHOULD KNOW A LOT MORE ABOUT THE TOPIC THAN WHAT YOU'RE PRESENTING. ARE YOU ABLE TO ENGAGE IN RAY HEALTHY DEBATE OVER THE TOPIC. IF THE ANSWER IS NO, THEN RESEARCH. LET'S GET CRACKING. LET'S ROLL AND GET THERE. THEN WHEN YOU SPEAK, YOU'RE NOT READING FROM A BOOK OR ARTICLE OR YOUR WRITTEN NOTES. YOU SPEAK WITH PASSION, COMMAND AND DEFENDS. ENGAGE THE AUDIENCE. LOOK AT AUDIENCE BODY LANGUAGE. ARE THEY YAWNING, ARE THEY FALLING ASLEEP, ARE THEY PLAY WITHING THEIR PHONE, WHAT KIND OF AUDIENCE ARE BEE TALKING TO. ENGAGE THE AUDIENCE. EYE CONTACT. INSTEAD OF STARING AT THE SHIEDS BECAUSE THE SLIDES, YOU'RE NOT PRESENTING TO THE SLIDE. RIGHT? ALSO ILLUSTRATION AND EXAMPLE. WHENEVER YOU'RE CREATING A POWERPOINT SLIDE OR ANY KIND OF PRESENTATION, A PICTURE IS WORTH A THOUSAND WORDS. BREAK IT UP A LITTLE BIT, JUST LIKE WHAT WE TALKED ABOUT IN THE MORNING, WE'RE SUDDENNING A MEMO, AN E-MAIL, AND WE DO PRESENTATIONS, PUT IN KEY WORDS AND PUTTING SOME NICE PICTURES. LES IS MORE, MORE IS LES, WHAT AM I TALKING ABOUT? OFTENTIMES, WE WANT TO WRITE OUR ENTIRE PRESENTATION ON THE POWERPOINT AND WE END UP READING FROM THE POWERPOINT. WE DEFINITELY DON'T WANT TO DO THAT. YOU WANT THE AUDIENCE TO PAY ATTENTION TO WHAT YOU'RE SAYING AND WHAT YOU'RE PRESENTING, RATHER THAN READING THE SLIDE. LET IT COME FROM THE HEART LIKE PAUL SAYS. YOU'VE GOT TO BELIEVE FROM IT. YOU'VE GOT TO HAVE PASSION AND REALLY, TRY TO AVOID. DO YOUR VERY BEST TO AVOID WRITING DOWN YOUR ENTIRE SPEECH, MEMORIZING IT AND RECITING IT. I'LL TELL YOU A LITTLE STORY ABOUT ME WHEN I WAS YOUNG. I USED TO PLATE PIANO, I'D GO TO RECITALS AND DO COMPUTATIONS AND ALL THAT. THE PARENTS MADE ME DO THAT. I DON'T REALLY LIKE THAT. SO I MEMORIZE ALL THESE SONATAS AND CONCERTO, AND WHEN I GET ON THE STAGE, SOMETHING ALWAYS THOUGHS ME OFF. WHETHER IT'S MY REFLECTION OR OR THE WAY THE KEY FEELS OR THE AUDIENCE. I PANICKD. SOMEWHATS I JUST START FROM THE BEGINNING AND START ALL OVER AGAIN. IF I WENT THROUGH THIS KIND OF PANIC AT THIS AGE, IT WOULD PROBABLY KILL ME. DON'T DO THAT TO YOURSELF. RESIST TRYING TO MEMORIZE YOUR SPEECH. SOMETHING'S GOING TO DISTRACT YOU AND YOU'RE GOING TO FOR GET YOUR NEXT WORD OR NEXT SENTENCE. WHAT ARE YOU GOING TO DO? AND YOUR AUDIENCE IS GOING TO NOTICE THAT. HAVE A FEW POINTS SO THAT IT TAKES YOU THROUGH THE FLOW SO YOU DON'T MISS ANY POINTS. DEFINITELY SHARE YOUR STORY WITH THE AUDIENCE AND BE YOURSELF. WE ALL HAVE ACCESS WHETHER IT'S ASIA, BOSTON, WHATEVER IT MAY BE, AND DON'T PAY TOO MUCH ATTENTION, DON'T BE SELF-CONSCIOUS. DON'T WORRY ABOUT YOUR ACCENT, DON'T WORRY ABOUT YOUR GRAMMAR. THIS MORNING, I WAS VERY BUSY, I DIDN'T HAVE TIME TO BRUSH MY HAIR. BY ME SITTING HERE DOING THIS, IT'S NOT GOING TO FIX ANYTHING. IT'S ALREADY TOO LATE. LET'S FOCUS ON WHAT YOU'RE TALKING ABOUT. LET'S FOCUS ON TRANSFERRING YOUR CONDITION, FEELING AND PASSION TO YOUR AUDIENCE, AND THE WAY TO DO THAT IS TO TELL THE STORY AND LOOK AT THEM. AND YOU KNOW WHAT, IT'S REALLY NOT GOING TO KILL ANYONE IF YOU MISA POINT OR TWO SO YOU FORGET. BUTT IMPORTANT THING IS THAT YOU SPEAK WITH PASSION AND CONFIDENCE. BE YOURSELF, AND TRY TO PUT A LITTLE HUMOR IN IT. WE HAVE GOT TO HAVE FUN WITH WHATEVER WE D. WE HAVE GOT TO DO THE BEST WE CAN BECAUSE THAT IS THE BEST WE CAN D. THE REST IS OUT OF OUR HANDS AND WE HAVE GOT TO HAVE TO DO THAT. THAT CONCLUDES OUR PUBLIC SPEAK ANYTHING PROFESSIONAL PRESENTATION SESSION. ARE THERE ANY QUESTION I THINK PAUL ANSWERED MOST OF OUR QUESTIONS. SO IF THERE ARE NO QUESTIONS, I'D LIKE TO MOVE ON. TO THE NEXT TOPIC WHICH IS EFFECTIVE COMMUNICATION DURING NETWORKING AND INTERVIEWS. AND JUST 35 YEARS OF EXPERIENCING ORGANIZATIONS, TRANSFORMATIONS, STRATEGIC PLANNING, AND TALENT ORGANIZATION, SOME OF THE WORK FOCUS ON INCLUSION FOR INNOVATION, ART FOR TELLING STORIES FOR HERDS, MANAGING ORGANIZATIONAL CONFLICT. SHE HAS CLIENTS ALL OVER THE GLOBE, AND SHE E EXTREMELY BUSY. WE'RE VERY, VERY LUCKY TO HAVE HER. GOOD GOOD AFTERNOON, EVERYONE. YOU READY? I REALLY APPRECIATE WHAT PAUL SAID BECAUSE HE TEED UP NETWORKING PERFECTLY. WHAT I'D LIKE TO YOU DO IS STAND UP. BEFORE WE EVEN TART. OKAY. HERE WE GO. I WANT YOU TO PUT YOUR HANDS ON YOUR WASTE. I WANT YOU TO BREATHE IN. AND OUT. AGAIN. IN AND OUT GET IN TOUCH WITH YOUR BODY, SHAKE OUT YOUR LEGS AND ARMS EXTENDED. YOU SEE A LITTLE BIT MORE ENERGY IN THERE. GO AHMED AND SIT DOWN. GRAB YOUR SEATS AND JUST BREATHE, RELAX AND WE'RE GOING TO TALK ABOUT SOME NETWORKING. IS THAT OKAY IN ARE YOU INTERESTED IN THAT? IF ARE YOU INTERESTED IN INTERVIEWS? OKAY. SO IT'S REALLY TAKING A LOOK, I WANT TO GIVE YOU SOME INSIGHT AND WHAT I LOVE ABOUT WHAT PAUL SAID, IT'S ALL ABOUT THE STORY TELLING. I COME FROM 27 GENERATIONS OF STORY TELLERS. DO ANY OF YOU HAVE THAT? YOU HAVE A LONG HISTORY OF STORY TELLERS IN YOUR FAMILY?YOU HAD SOME OF THO SE, OH, NO. HERE IT COMES. UNCLE AL IS GOING TO TELL THAT STORY AGAIN. SO PART OF WHAT YOU WANT YOU TO THINK ABOUT IS HOW CAN YOU STORY TELL WHEN YOU'RE NETWORKING, WHEN YOU'RE GOING FOR AN INTERVIEW BECAUSE YOU ALWAYS HAVE A STORY. WOULD YOU AGREE WITH THAT? YOU HAVE MANY, MANY, STORIES. AND IT'S A MATTER OF DO YOU USE THE STORIES AND HOW DO YOU USE THEMING? HOW DO YOU SKILLFULLY USE THAT AS THE LEADER? BECAUSE TODAY'S ENVIRONMEN, MORE AND MORE LEADERS ARE TAKING A LOOK AT HOW CAN I TELL THE STORY? IT'S NO LONGER JUST THE FACILITATION. IN TODAY'S ENVIRONMENT, YOU HAVE A CHANGE IN DEMOGRAPHICS. HAVE YOU NOTICED THAT? HAVE YOU NOTICED THAT? I'M 58. I'M GOING TO BE 59 SOON, AND I AM GOING TO BE PART OF THE DECREASING DEMOGRAPHICS IN THE WORKPLACE. WHAT'S HAPPENED IS THE MILLENNIALS ARE NOW STARTING TO OVER TAKE AND PEOPLE MY AGE, BUT NOT ME, A LOT AT MY AGE ARE RETIRING. YOU YOU THINK THE NEEDS AND THE NETWORKING AND THE NETWORKING SKILLS OF THE TWENTY-SOMETHING ARE DIFFERENT THAN THE 50-SOMETHING. AND WE NEED TO LEARN. I NEED TO STAY RELEVANT. WOULD YOU AGREE WITH THAT IN DO WE ALL HAVE SOMETHING TO CONTRIBUTE IN AND AND THAT'S WHY YOU CAN ALSO USE NETWORKING BECAUSE IT'S AUGMENTING YOUR CONFIDENCE. WE HAVE A LOT OF SKILLS. ARE SOME OF YOU SHY? YOU CAN ALL BE AN EFFECTIVE STORY TELLER WHEN YOU'RE NETWORKING AND WHEN YOU'RE GOING FOR INTRODUCE, AS LONG AS YOU HAVE THAT CONFIDENCE IN YOUR COMPETENCE. AND ALSO GETTING A PLAN. SO GALLUP DID A LOT OF STUDIES. WHAT THEY FOUND IS IT'S ALL AROUND, NOT ONLY RELATIONSHIP, HOW MANY HERE IN THIS ROOM, LET ME JUST ASK YOU, GNAW WORK REALLY HARD. YOU WORK REALLY, REALLY HARD. YOU SIT AT YOUR DESK. HOW MANY PEOPLE SIT AT THEIR DESK AND JUST KEEP WORKING YOU EAT OUT THAT HAVE I'M GOING TO TELL YOU, THIS IS NOT NETWORKING. THIS IS NOT HELPING YOUR CAREER. I DO A LOT OF WORK AT D.O.D. AND WHAT I RECOMMEND IS THE SENIOR WOMEN LEADERSHIP DO IS TAKE YOUR TUPPERWARE FOR A ROAD TRIP AT LUNCHTIME. DOES THAT MAKE SENSE. YEAH, BECAUSE YOU NEED TO GET OUT THERE. IT'S LIKE, I CAN'T PLACE ANYONE OUT TO LUNCH. I'M WORKING HERE F. YOU DO GREAT WORK AND NOBODY KNOWS ABOUT IT. I'M FROM NEW YORK SO IT'S BIG OLD SO WHAT. NOBODY KNOWS YOU'RE DOING GREAT WORK. YOU'RE SITTING THERE, WORKING, HOVERING OVER YOUR TUPPERWARE, LATE, MISSING YOUR KIDS' GAMES AND FOR WHAT? IT'S NOT THAT YOU NEED TO BE A BRAGER, YOU NEED TO BE ABLE TO COME OUT, TELL YOUR SISTER AND NETWORK. IT'S THE HUMAN CONTACT. THERE'S TOO MUCH OF THIS. HAVE YOU SAT IN YOUR OFFICE AND ALL OF A SUDDEN, EVERYONE'S I.M.ING EACH OTHER? AS A CONSULTANT, I SAY, STAND UP AND TALK OVER THE CUBICLE WALL BECAUSE THEY'RE NEXT TO EACH OTHER. TEXTING, TEXTING, TEXTING. PLEASE, LET'S GET THE HUMAN TOUCH BECAUSE TODAY'S AND TOMORROW'S WORKFORCE WANTS A HUMAN TOUCH, WOULD YOU AGREE? THEY WANT TO KNOW WHO I IF HE ONLY WAY YOU'RE GOING TO MATTERS AND WHAT I DO MATTERS. KNOW WHO THE PERSON IS MATTERS AND WHAT THEY DO IS IF YOU CAN GET TO NETWORK. WOULD YOU AGREE? SO THIS IS WHERE YOU NEED TO FIND THAT BALANCE BETWEEN PERFORMANCE AND RELATIONSHIP. A LOT OF TIMES IT'S LIKE, OH. I DON'T HAVE TIME TO GO NETWORK. WHAT DO WE DO? WE DO THAT TWO SHRIMP IN A COCKTAIL ROUTINE. WOULD YOU AGREE? OKAY. I HAVE TO G TO THE DEPARTMENT MEETING. GO IN THERE. I'LL HAVE TWO CLAMP.VE A COCKTAIL, SAY HI TO MY BOSS AND I'M GOING OUGHT TO MY REAL JOB, WHICH IS MY FAMILY. AND WHAT HAPPENS IS, THOSE ARE ALL MISSED OPPORTUNITIES. MOST ADVANCES, MOST OPPORTUNITIES FOR PROMOTION OR IF ASSIGNMENTS ARE RELATIONSHIPS. WOULD YOU AGREE WITH THAT THEORY. IF THEY KNOW YOU, NAIL PICK YOU. I MEAN, I CAN'T TELL YOU, WHEN I WORKED AT MOBILE OIL, I WAS THE FIRST ASIAN MARKET REP. I KNOW WHAT IT'S LIKE TO BE ONLY AND LONELY. OKAY. THE ONLY PEOPLE THAT WERE THERE WERE WHITE MEN FROM HOUSTON WITH PICKUP TRUCKS, GUN RACKS AND BIG OIL. I'M A KID FROM NEW YORK. I CAN'T HIDE THE FACT THAT I'M CHINESE. I MIGHT PASS FOR KOREAN, BUT THAT'S ABOUT THE BEST THAT I CAN DO. SO I HAD TO LEARN HOW TO NETWORK. DOES THAT MAKE SENSE? AND I LEARNED FROM THAT AND I WAS ABLE TO GROW IN THAT ORGANIZATION. WHAT I WANT YOU TO DO IS THIS IS ENOUGH SITTING I WANT YOU TO GET UP, MEET SOME FOLKS RIGHT NOW. AND YOUR ASSIGNMENT IS YOU'RE MEETING SOMEONE FOR THE FIRST TIME IN A MEETING. INTRODUCE YOURSELF. NOT ONLY YOUR NAME, WHAT DO YOU DO, WHAT IS SOMETHING INTERESTING ABOUT YOU THAT TEY WOULD. TO SAY TELL ME MORE. AND AS PAUL SAID, YOU NEED TO STRETCH OUT OF YOUR COMFORT ZONE, SO NOT THE PEOPLE SITTING NEXT TO YOU. SO WE'RE GOING TO HAVE A LITTLE BIT OF ORGANIZED CHAOS HERE. I WANT YOU TO STAND TUPPERWARE, MOVE AROUND THI -- I WANT TO YOU STAND UP, MOVE AROUND THIS ROOM AND MEET PEOPLE. GO. ULD YOU HEAR THE BUZZ IN THE ROOM IN PEOPLE TALKING TO EACH OTHER. WERE YOU NETWORKING IN DID YOU GET A CHANCE TO MEET SOME NEW FOLK OKAY. I HOPE YOU WILL EVENTUALLY, YOU KNOW, EXCHANGE NAMES, NUMBERS, KP IN TOUCH. NOT JUST IN THE -- ONE ADVICE OF NETWORKING IS DO NOT TAKE A BE CARD UNLESS YOU PLAN TO CONTACT THAT PERSON. S ALL OF A SUDDEN, OH. I GOT A STACK OF 300 CARDS. WHAT DO I DO? NOTHING. [LAUGHING] AND SO THAT'S NOT NETWORKING. THAT'S LIKE NEGATIVE. THAT'S ALMOST LIKE SOCIAL QUICK STAND. YOU WANT TO MAKE SURE F YOU SAY YOU'RE GOING TO DO IT YOU'RE GOING TO DO IT. WE HAD A WHOLE ROOM FULL OF QUIET FOLKS. I SAW A LOT OF HEADS NODDING. AFTER YOU GOT OVER THE ONE OR TWO PIECES OF CONVERSATION. WAS IT PRETTY EASY AFTER THAT? SO YOU LOOK VERY RELAXED AS AS A GROUP. DID YOU WANT TO KNOW MORE IN OKAY. I'M NOT GOING TO ASK YOU TO DISCLOSE WHAT YOU LEARN. BUT CAN YOU SAY, CONTINUE THE CONFERRING BECAUSE THAT'S THE WAY TO START NETWORKING WHICH IS SHARE A LITTLE BIT OF WHO YOU ARE AND ALSO SOME INTERESTING FACTS, WHETHER IT'S ABOUT YOUR FORTUNATELY LIFE, OR WORK LIFE. DO YOU DO ANYTHING WORK IN DO YOU SHARE IT WITH ANYONE? YES, NO, SOME OTHERS. OKAY. I'M GOING TO CONTINUE TO ASK YOU, YOU ARE YOUR BEST MARKETING TOOL. DO YOU THINK I ENJOY WHAT I DO? HOW CAN YOU TELL? YEAH. EXACTLY. HAVE YOU TO FIND YOUR PASSION AND WORK YOUR PASSION. IF YOU HATE YOUR JOB, FIND ANOTHER ONE. IF YOU'RE MISERABLE, NETWORK SUGGEST NOT GOING TO CURE T. IF YOU TALK ABOUT STORY TELLING, AGAIN, YOU DON'T WANT TO GO ONCE UPON A TIME. HAVE YOU EVER BEEN IN THAT SITUATION WHERE YOU ASK SOMEBODY ASKING AND YOU'RE LIKE, WELL, BACK WHEN I CAME FROM HIGH SCHOOL. AND YIKES. WE HAVE ANOTHER THREE DECADES AGO. SO WHEN YOU'RE STORY TELLING, YOU WANT TO THINK ABOUT WHAT EXACTLY, HOW ARE ARE YOU GOING TO TELL STORY. IT'S TIMES. IF YOU CAN FAINT A STORY WHETHER WHERE SOMEONE CAN SEE THAT STORY IN THEIR MIND, THEY WILL REMEMBER IT. HOW MANY GENERATIONS OF MY FAMILY CAN I ATTRACT? WOW. YOU JUST MET ME, RIGHT YOU WANT TO MAKE SURE IT'S MEMORABLE. AND PART OF GOOD STORY TELLING TODAY ANOTHER NOT "WELL, BACK IN THE DAY ..." YOU WANT TO HAVE STORY THAT IS HELP PEOPLE FEEL YOUR STORY. THEY WANT TO SEE THAT EMOTION THAT YOU'RE EXCITED ABOUT IT. THEY THEY WANT A STORY THAT WILL HELP THEM SHIFT THE WAY THEY THINK AND THEY ACT. ALSO, ARE YOU MIDST OF CHANGE? WHEN PEOPLE ARE GOING THROUGH CHANGE, THEY WANT TO HAVE SOME LEADERSHIP. THEY WANT SOME DIRECTION AND IF NOTHING ELSE, THEY SOME COMFORT GOING, I'M NOT IN THIS FOR MYSELF. OH. YEAH, THANK GOOD KNOW. I THOUGHT IT WAS ME. SO YOU ALSO WANT IT SAY, YOU KNOW, THAT YOU WANT TO TALK ABOUT HOW THEY BEHAVE. SO IT HAS TO BE YOUR STORY. THE WORST THING YOU CAN DO IS TELL SOMEONE ELSE'S STORY LIKE IT'S YOUR OWN. EVER BEEN THROUGH THAT GOING, I HEARD THAT STORY BEFORE. I HEAR IT WHEN I WAS AT THE OTHER SPEECH. AND IT'S CREATIVE. YOU WANT TO MAKE AN EMOTIONAL AND A PERSONAL KECK. SO WHAT HAPPENS? YOU HAVE TO KNOW YOUR AUDIENCE. WHEN YOU GO INTO A BRIEFING, IS IT DIFFERENT THAN WHEN YOU'RE HAVING A STAFF MEETING IN YEAH. IS IT DIFFERENT THAN WHEN WHEN YOU'RE GOING TO A NETWORK OPPORTUNITY, AND YOU GO TO THE CONFERENCE. DIFFERENT AUDIENCES. YOU WANT TO MAKE SURE WHEN YOU HAVE A CRAFT, YOU HAVE GIG GUNNY SACK OF DIFFERENT STORIES THAT MIGHT ENTICE. THAT'S THE SKILL OF NETWORKING. IN TERMS OF EXPERIENCE, IF YOU'RE A GOVERNMENT, YOU'RE A NONPROFIT, YOU'RE STILL A BUSINESS. IN YOUR ORGANIZATION PAYS A SALARY, YOU'RE A BUSINESS. IF YOU'RE GOING FOR BUDGET, YOU'RE A BUSINESS. AND YOU WANT TO THINK ABOUT, YOUR STORY HAS TO BE MEMORABLE. UP TO HOLE THE AUDIENCE'S STORY. HAVE YOU SAT THERE AND LISTENED TO A STORY AND ALL OF A SUDDEN, TWO MINUTES LATER, YOU'RE GOING, OH. I WONDER IF I TURN OFF THE COFFEE MAKER. I WONDER IF I HAVE TO HAVE MY OIL CHANGED AND THEY'RE STILL TALKING AND THEIR LIPS ARE MOVING AND THE FATAL PART OF WELL, WHAT DO YOU THINK? YIKES. I HAVE NO IDEA. YOU WANT TO MAKE SURE YOU'RE NOT THAT PERSON THAT YOU'RE HOLDING THEIR ATTENTION. ALSO, THAT STORY TRAVELS FAST, WOULD YOU AGREE WITH THAT? IF YOU HEAR A REALLY GOOD STORY, PEOPLE REMEMBER IT. HAVE YOU EVER BEEN IN A SITUATION WHERE YOU SEE THIS MOVIE AND IT'S LIKE, YOU HAVE NO IDEA WHAT THE MOVIE WAS, BUT IT MADE YOU FEEL REALLY GOOD IT MADE ME FEEL REALLY GOOD, I THOUGHT ABOUT IT AND THIS IS WHO I GOT IT FROM BECAUSE THAT WILL HELP SOMEBODY ELSE NETWORK FOR YOU. AND ALSO, THESE STORIES HAVE TO INSPIRE ACTION. IT'S REALLY WHAT YOU DO, WHY YOU DO IT AND HOW YOU WILL MAKE SOMETHING BETTER. REALLY TAKERRING A LOOK AS YOU'RE DOING THIS NETWORKING AND YOU'RE CREATING YOUR MULTIPLE STORIES, YOU WANT TO KEEP THINKING ABOUT HOW DOES IT MAKE IT BETTER. DOES YOUR ORGANIZATION WANT INNOVATION FOR YOUR CREATIVITY? SO YOU WANT TO THINK ABOUT HOW CAN YOUR STORY, HOW CAN YOU BE PART OF THAT PICTURE. I USED TO MAKE A LOT OF 15 MINUTE APPOINTMENTS WITH SENIOR EXECUTIVES, WHEN I WAS WORKING IN AN ORGANIZATION. I WANTED TO FIND TARGETS. CERTAIN PEOPLE THAT CAN HELP MY CAREER, AND IT WAS A LITTLE BIT SELF-SERVING BUT IT WAS ALSO VERY GENUINE BECAUSE I REALLY DID RESPECT THEM. I NEVER MADE A MEETING WITH SOMEONE I DIDN'T RESPECT. I WOULD CALL THEIR ADMIN. AND SAY, HERE'S THE STORY. I WANT TO MEET WITH THEM FOR 15 MINUTES. I WAS REALLY WHITE BENEFIT THE DEPARTMENT TURNOVER, PLAN A: HASK DO YOU THINK I HAD THOSE 15 MINUTE MEETS? ALL OF THEM EVERY SINGLE ONE OF ASKED FOR. HOW LONG DO YOU THINK THOSE 15 MINUTE MEETINGS LASTED? AT LEAST 45 MINUTES TO AN HOUR BECAUSE WE COULD TELL STORIES. BECAUSE I HAD SOMETHING TO BRING TO THE TABLE. ALSO WHAT HAPPEN TO THE SECONDIVES, WE FORGET THEY'RE PEOPLE, TOO. WE HOLD THEM IN HIGH REGARD AND WE SAID FORGET THIS. WE DON'T HAVE THAT CONVERSATION. COULD YOU NETWORK WITH SOME HIGHER UPS? AND THE QUESTION IS WHY NOT. SO TO THINK ABOUT AS YOUR BUILDING YOUR CAREER. SO THE NEXT EXERCISE. OH, GOSH, SHE'S GOING TO MAKE ME MY CULTURAL CONTACTS. THERE'S A LOT ON THE SURFACE THAT PEOPLE WOULD ASSUME. PEOPLE ASSUME THAT I'M SOME KIND OF ASIAN. I KNOW THAT. I WAS IN J.F.K. AND WHAT HAPPENED IS I WAS, I WAS COMING OFF THIS FLIGHT, AND THE KOREANS CAME UP AND THEY WERE TALKING TO ME. AND I'M AMERICAN, I PUT ON MY PASSPORT, ENGLISH. AND THEY CAME CLOSER AND SLOWER AND LOUDER AT KOREAN AT ME. WELL, THEY SHOWED ME THEIR PASSES, I GOT THEM TO THE GATE. AND SO WHAT HAPPENS IS THAT THAT'S WHAT SOME ASSUMPTIONS ARE, AS FAR AS ETHNICITY. I STILL GET IN 2015. WOW, YOU SPEAK ENGLISH SO WELL. THANK YOU. IT'S LIKE, WHERE DID YOU LEARN? NEW YORK PUBLIC SCHOOL. [LAUGHTER] BECAUSE THEY'RE NOT TRUE ABOUT MY ETHNICITY. WAS JEWISH AND I TALIAND -- JEWISH AND ITALIAN. WE WERE THE ONLY CHINESE FAMILY. IT SEEMS TO BE A TREND IN MY LIFE. YOU PICK UP YOUR SURROUNDINGS. IS APPEARANCE IMPORTANT? YEAH. HOW WE APPEAR. AND IS VOICE AND TONE IMPORTANT? WITH A TONE. CAN PEOPLE PICK UP TONE? YOU DON'T HAVE TO HAVE THAT, THE LANGUAGE COMPETENCY TO HEAR TONE. AND WITH GENERATIONS, WE CAN ASSUME IT FOR THE LOVE OF CHEMICALS, I DON'T THINK I LOOK MY AGE, BUT WHO KNOWS. BUT THERE'S A LOT MORE BE LOCATE SURFACE, WOULD YOU AGREE? YEAH. YOU DON'T KNOW IT UNTIL YOU GET TO KNOW SOMEBODY. YOUR NATIONALITY. COUNTRY REFERRED. EDUCATION, EXPERIENCES, MILITARY IF YOU'RE A VETERAN. WILL YOU KNOW THAT UNTIL YOU GET TO KNOW SOMEONE? ALSO WITH WORK TEMPO, WORK HEALTHIC. SEX SEXUAL ORIENTATION, SURVIVOR, TALENTS. THERE ARE A LOT DIFFERENT ELEMENTS. SO HERE'S GOING TO BE THE NEXT ASSIGNMENT OKAY. YOU'RE GOING TO PICK FOUR OF THE BELOW-THE-SERVICE TRAITS AND CHARACTERS, SHAPING WHO YOU ARE TODAY AND THEN YOU'RE GOING TO MEET AS MANY PEOPLE IN HERE AS THINK ABOUT WHAT'S IMPORTANT TO YOU. FOR EXAMPLE, MY WORK STYLE, MY WORK ECTICS. I LIKE TO WORK HARD, BUT I ALSO MAKE SURE THAT WE WORK IN TEAMS. I LIKE MANAGING TIMELESS. I DO A LOT OF VOLUNTEERISM. IN TERMS OF OF SENIORS, I TRAVEL AROUND THE WORLD AND I LOVE IT BECAUSE I LEARN ABOUT DIFFERENT CULTURES. WE CANNOT KNOW ALL THINGS ABOUT ALL CULTURES BUT WE CAN LEARN SOMETHING ABOUT EVERYTHING. YOU KNOW, MY NATIONALITY, I'M VERY PROUD AMERICAN BECAUSE A LOT OF TIMES, I'M NOT ASSUMED TO BE AN AMERICAN. I'M GOING TO HAVE YOU GET UP AND MEET AS MANY PEOPLE NEXT TO YOU THAT HAVE SIMILAR TRAITS AND EXPLAIN WHY THESE ARE IMPORTANT TO YOU. READY. GO. UP. NETWORK. OKAY. REMEMBER TO KEEP MOVING AROUND. MEET MORE PEOPLE. MEET FOR PEOPLE.MBER TO MOVE AROUND. TAKE A FEW MINUTES TO MEET ANOTHER PERSON. TWO MORE MINUTES THEN WE'LL RESTART. COME BACK. COME BACK AS A LARGER GROUP. WHEREVER YOU ARE IS FINE. OKAY. IF YOU COULD FINISH UP THIS CONVERSATION. YOU'LL HAVE AN OPPORTUNITY FOR ANOTHER ONE SOON. WELL, FOR A ROOM FULL OF SHY PEOPLE, WE HAVE GOT TO PULL YOU APART. THIS TIME NETWORKING WAS IT EASIER THAN THE FIRST TIME? >> YES. >> WHY WOULD IT EASIER? >> AUDIENCE MEMBER: BUILDING A RAPPORT. >> EXACTLY. ARE YOU PRACTICING? THE MORE THAT YOU PRACTICE, THE MORE COMFORTABLE YOU'LL BE DOING THIS. AND THAT'S WHY I WANT YOU TO BE ABLE TO, YOU KNOW, GIVE YOU SOME HERE AND HE FUN, AND WORK IT RIGHT AWAY BECAUSE AS ADULTS, WE DO BETTER BY DOING, WOULD YOU AGREE? I MEAN, I CAN TALK AT YOU, IT WOULD PROBABLY BORE ME, TOO. IT'S LIKE, YOU KNOW, I GET EXCITED. THESE ARE SKILLS THAT YOU CAN USE EVERY DAY. IT WORKS ALSO WITH TEENAGERS AND WORKS WITH DIFFERENT GENERATIONS. IN THE WORKPLACE NOW. I HAD TO GET RID OF THE THOUGHT OF, THAT COULD BE MY CHILD. AND I HAD TO GET RID OF THAT, SHE CAN BE MY HAZARD MITIGATION PLAN A. WE NEED TO BUILD THAT RAPPORT. IF YOU BUILD A RAPPORT, WILL YOU BUILD TRUST? IF YOU HAVE TRUST, WILL PEOPLE GIVE YOU THE BENEFIT OF THE DOUBT? AND YOU'LL BE ON THE SHORT LIST WHEN IT COMES TO PROMOTIONS, AND IT COMES TO SPECIAL ASSIGNMENTS. WHEN YOU GO FOR THE ASK, YOU HAVE TO GO FOR THE ASK. I HAD THE PRIVILEGE OF WORKING WITH DR. YAMUCHI ABOUT ASIAN COMMUNICATION STYLES STYLES WITH DIFFERENT GROUPS. AND WE HAD A LOT GUEST AUTHORS AND REALLY, IT COMES DOWN TO LET'S KEEP IT SIMPLE. WHEN YOU'RE DOING INTERCULTURAL COMMUNICATION, IT COMES DOWN TO THREE BASIC PIECES WHICH IS IT HAS TO BE CLEAR. I ALREADY DISCLOSED I'M FROM NEW YORK. WHAT'S YOUR POINT. BECAUSE HAVE YOU BEEN AROUND PEOPLE THAT ARE EXTERNAL PROCESSORS AND THEY KEEP TALKING AT YOU AND 20 MINUTES LATER, YOU DON'T HAVE A CLUE WHAT THEY.? YOU'LL NEVER GET THAT TIME BACK. SO DO YOU WANT MAKE SURE THAT YOU, AS THE SPEAKER, ARE BEING VERY CLEAR ON WHAT YOUR POINT IS. GIVE PEOPLE A FRAME OF REFERENCE. I MEAN, I WAS IN A CONVERSATION WITH A CLIENT THE OTHER DAY, AND IT WAS JUST A LITTLE DISCONCERTING BECAUSE THEY ASSUMED I KNEW ALL THE PEOPLE ON THE PHONE. THIS IS ON A TELECONFERENCE. WHAT HAPPENS, I FELT LIKE I WAS COMING IN THE MIDDLE OF A MOVIE. IT'S BECAUSE THEY WERE ALL SITTING IN ONE ROOM. THEY WERE TALKING AND TALKING AND FINALL, OKAY. WE HAVE TO BACK PEDAL A LITTLE BIT JUST TO FIGURE OUT WHO EVERYONE WAS. HAVE YOU EVER BEEN IN THAT SITUATION? AND WE WERE ELOQUENTLY ABLE TO SAY, OKAY. JUST SO WE'RE CLEAR ON WHO'S IN THE ROOM, CAN WE JUST REESTABLISH TITLES AND MAKE SURE WE HAVE IT DOWN RIGHT. HAVE YOU EVER HAD THAT RUN-ON SENTENCE WHERE SOMEONE'S TELLING YOU THE STORY X THERE'S SO MUCH INFORMATION YOUR BRAIN CAN'T CATCH UP WITH IT? OKAY. WASN'T THAT A GREAT STORY? YEAH. , I GUESS. I'M NOT SURE BECAUSE I COULDN'T CATCH IT ALL. SO AS THE SPEAKER, AND YOU'RE TELLING YOUR STORY, USE PAUSES. THE ONE THING I I WANT YOU TO ELIMINATE FROM YOUR VOCABULARY IS "BUT" BECAUSE YOU'LL SAY ALL THESE GREAT THINGS AND YOU'RE GIVING SOMEONE A PERFORMANCE APPRAISAL OR YOU WANT TO HAVE THIS JOB. YEAH, DITHIS AND I DID THIS BUT ... ALL PEOPLE WILL HERE IS CHARLIE BROWN'S TEACHER. WAH, WAH, WH CARS. AND THEY WILL SHUT DOWN. BE CLEAR IN HOW YOU COMMUNICATE. ALSO CONCISE. YOU WANT TO MAKE SURE IT'S NOT JUST THE FACT, BUT YOU ALSO WANT TO ADD IN THE HUMAN ERK MOTIONS. THIS IS WHAT I GET REALLY EXCITED ABOUT, THIS PROJECT. AND ALSO, CONTROL THE FLUFF. AT TIMES, WE TALK AROUND. I COME ROM THE LONG LINE OF STORY TELLERS AND AT TIMES, IT'S LIKE, YOU KNOW, YOU SIT THERE, AND I'VE CAUGHT MYSELF GOING, OKAY. WHAT'S MY POINT? I'M NOT SURE. I'VE GIVEN SO MUCH DETAIL GOING AROUND IT. IT'S BECAUSE I'M SITTING HERE TRYING TO JUSTIFY IT. YOU HAVE TO MAKE SURE YOU FIND THAT BALANCE OF WHEN YOU CONTROL YOUR FLUFF TO MAKE SURE YOU'RE IN THE PERSUASIVE MODE, NOT IN THE BORING MODE. JUST YOU KNOW, WORDS ARE IMPORTANT, WOULDN'T YOU AGREE IN BUT IF YOU DON'T HAVE THE WORDS, IT'S OKAY. YOU KNOW WHAT, IT'LL COME BACK TO ME. LET ME GET BACK TO YOU. AS OPPOSED TO TRYING TO MUDEL YOUR WAY THROUGH IT. AND IT HAS TO BE CONNECTING. HAVE YOU TO PAINT YOUR STORY SO PEOPLE CAN VISUALIZE WHAT'S GOING ON. DO YOU REMEMBER STORIES IN WHAT ARE SOME OF THE MOST IMPACTFUL STORIES YOU HEARD RECENTLY. CHOP STICKS. YEAH, THEY'RE INTERESTING. SO WHAT HAPPENS IS THAT YOU ALSO ARE WINNING THE HEART AND IT IS MINDS OF THE AUDIENCE BECAUSE YOU WANT TO HAVE SOMETHING THAT WILL STICK WITH SOMEONE. AND COORDINATE YOU'RE NONVERBAL GESTURES WITH YOUR VERBAL BECAUSE AT TIMES, HAVE YOU EVER TALKED TO SOMEONE, LIKE, YEAH, I COULD MULTI TASK. YEAH, I'M LISTENING TO YOU. YOU CAN'T REALLY DO THAT. THERE ARE SOME GREAT WORK ON BRAIN GAMES GAMES WITH "NATIONAL GEOGRAPHIC." DRAW A SQUARE WITH YOUR FINGER IN THE AIR. GO AHEAD. DRAW A SQUARE WITH YOUR FINGER IN THE AIR. NOW WITH THE OTHER HAND, DRAW A CIRCLE IN THE AIR NOW, TRY TO DO IT BOTH TOGETHER. THAT TELLS YOU HOW WELL YOU CAN MULTI TASK. SO WHEN YOU'RE NETWORKING, GIVE THE PERSON YOUR FULL ATTENTION BECAUSE WE THINK, OH, YEAH, I CAN STILL CARE. I CAN STILL TEXT. THEY'RE NOT LISTENING TO YOU. YOU'VE ONLY GOT ABOUT 60% OF THEIR ATTENTION F. YOU'RE DOING THE SAME THING, YOU'RE DOING WITH THEM AS WELL. JUST A QUICK CHECK BECAUSE WE WANT TO MAKE SURE THAT YOU'RE LINKING YOUR PASSION INTO PRACTICE. ARE YOU PASSIONATE ABOUT YOUR WORK? THAT WASN'T AS QUICK OF A RESPONSE. ARE YOU PASSIONATE ABOUT PARTS OF YOUR WORK. YEAH, OKAY. NOW WE'RE GETTING THERE. SO YOU KNOW, I WANT YOU TO THINK ABOUT YOUR CULT OURAL CONTEXT AND PART OF BEING CONVINCING, WHETHER IT'S AN INTERVIEW, WHETHER YOU'RE NETWORKING IS CAN YOU MOVE THE PERSON SO THEY CAN FEEL YOUR EXCITEMENT, WHERE THEY CAN FEEL YOUR DISAPPOINTMENT OR THEY CAN FEEL YOUR STORY. SO BREAK INTO SOME SMALL GROUPS AND YOU'RE GOING TO BE SHARING YOUR CULTURAL CONTEXT, MEANING WHAT YOU DO, HOW YOU DO IT AND WHY IT'S IMPORTANT TO YOUR JOB OR TO YOUR ORGANIZATION. WHAT YOU DO, HOW YOU DO IT AND WHY IT'S IMPORTANT. AND WHAT YOUR COLLEAGUES ARE GOING TO DO IN YOUR GROUP IS TELL YOU WAS IT CLEAR, WAS IT CONCISE AND DID IT CONNECT TO THEM. UNDERSTAND THE ASSIGNMENT? OKAY. UH-OH. HERE WE GO. MEET IN GROUPS OF THREE OR FOUR, PLEASE. USE THE WHOLE ROOM. USE THE WHOLE ROOM. OKAY. TAKE ANOTHER MINUTE TO FINISH UP. OKAY. IF WE CAN HAVE EVERYONE COME BACK. THANK YORE PARTNERS AND YOUR FEEDBACK AND YOUR STORIES, IF YOU'RE WILLING TO BREAK OUT. OKAY. FOR THAT ACTIVITY, LET ME ASK THE GROUP HERE, YOU SEE THERE'S A PATTERN HERE. LET ME ASK THE GROUP. HOW WAS THAT SESSION? DID YOU GET FEEDBACK FROM YOUR PARTNERS IN YES OR NO. HOW WAS THAT HELPFUL? HOW WAS IT HELPFUL IN ANYONE? IT'S PRACTICE. I MEAN, WHEN PEOPLE GIVE YOU FEEDBACK, IT'S A GIFT, WOULD YOU AGREE. YEAH. AND WHAT HAPPENS, WHAT DO YOU DO WITH GIFTS? YOU OPEN THEM. SOMETIMES YOU DON'T LIKE T YOU GIVE IT BACK. REGIFT IT, IT'S OKAY. SO WHAT HAPPENS, WE CAN IGNORE T ALL OF A SUDDEN, IT'S LIKE, OOH. MY GARAGE GOT FLOODED. OH. THERE IT IS. WHAT HAPPENS WITH FEEDBACK, SOMEBODY GAVE YOU THE TIME TO ACTUALLY GIVE YOU FEEDBACK BECAUSE THEY CARED BUT. SO CAN YOU DECIDE WHAT WITH THE FEEDBACK, WOULD YOU AGREE? YEAH. AT LEAST THEY GAVE YOU THE TIME. THE QUESTION IS HASK DO YOU GIVE FEEDBACK? TWICE A YEAR. THANK YOU. YEAH, AND THERE'S PERFECT TIMING. OFFICIALLY, WE HAVE TWICE A YEAR. WHAT HAPPENED IS, I WOULD GIVE MY STAFF FEEDBACK EVERY WEEK AND IT DOESN'T HAVE TO BE FORMAL. DO YOU KNOW HOW MUCH ENGAGEMENT I HAVE WITH MY TEAM BECAUSE I GAVE THEM FEEDBACK. AND YOU KNOW, OCCASIONALLY, I WOULD TAKE THOSE THREE DOLLARS BOX OF THANK YOU CARDS AND IF THEY REALLY DID SOMETHING OUTSTANDING, I WROTE THEM A THANK YOU CARD. AND THEN THEY'D EMBARRASS ME BY PUTTING THEIR THANK YOU CARD ON THEIR DESK. WHAT HAPPENS IS, IT'S MEANINGFUL. THINK ABOUT, WHICH WAS THE LAST TIME YOU GOT A THANK YOU CARD FOR THE WORK YOU DID? HOW MUCH DOES IT COST DO YOU KNOW HOW LONG IT TOOK ME TO WRITE THOSE THANK YOUS? HALF A MINUTE. MINUTE. AND I WAS VERY SPECIFIC ABOUT THE FEEDBACK. I WAS CLEAR, CONCISE, AND I CONNECTED TO THEIR PERFORMANCE. AND SO WHAT HAPPENS, I WAS ABLE TO ALSO NETWORK WITH OTHER PEOPLE THAT WAY. BECAUSE WORD GOT AROUND, DOES WORD GET AROUND IN ABOUT MANAGES WHO REALLY DO WHAT THEY SAY THEY'RE GOING TO DO. SO I WORK OUT AROUND. I WAS ABLE, I HAD A STAFF OF 7 PEOPLE. IN 13 MONTHS, I WAS ABLE TO PROMOTE 12 PEOPLE. DO THE MATH. PEOPLE WERE LIKE, ALL OF A SUDDEN, I GOT IN REPRESENTATION AND THESE WERE FOLKS, GROUPS THAT WERE FULLY CUED OUT. THEY WOULD NEVER GO ANYWHERE ELSE IN THEIR CAREER. BUT BECAUSE I WAS ABLE TO NETWORK, I COULD EITHER NETWORK AND GET THEM PROMOTED OR I COULD LEARN THEIR JOBS AND NOT NEED THEM BECAUSE THEY WERE STUCK IN THAT WELL, YOU NEED TO KNOW WHAT I DO. NO. I DON'T NEED TO KNOW WHAT I DO, YOU NEED TO KNOW WHAT YOU DO. WOULD YOU LIKE ME TO HELP YOU WITH YOUR CAREER OR LEARN YOUR JOB? DIFFERENT PERSPECTIVE. HELPING PEOPLE AND INSPIRING THEM FOR DIFFERENT PERSPECTIVE AND THAT'S WHAT YOUR STORY TELLING CAN DO, TOO. THERE'S ALSO A DIFFERENT LEADERS USE DIFFERENT TYPES OF STORIES, WOULD YOU AGREE? AND SOMETIMES YOU'RE GOING TO DO IT BECAUSE YOU WANT TO ENVISION. YOU WANT TO SET THAT VISION. YOU'RE TRYING TO CONVINCE SOMEBODY. YOU KNOW, YOU WANT THE ENVIRONMENT. YOU'RE TRYING TO EITHER ESTABLISH THE CULTURE OR WHEN YOU'RE SHIFTING THE CULTURE BECAUSE ARE YOU IN TIMES OF CHANGE RIGHT NOW AT NIH AND ALL YOUR OTHER AGENCIES AND YOU'RE GOING TO CONTINUE TO CHANGE BECAUSE THAT'S ALSO HELP HAPPENING IN PRIVATE INDUSTRY. IT'S AMAZING HOW QUICKLY THE ENVIRONMENT AND THE LANDSCAPE IS CHANGING AND SO SOMETIMES ALL HAVE YOU TO DO IS EVEN SAY, I'M NOT SURE WHERE THE CULT CULT SURGOING. BUT I'LL LET YOU KNOW AS SOON AS I TEST OR I LET PEOPLE KNOW. YES? AGAIN, ON THE OTHER SIDE, I WANT TO BE A GOOD LISTENER ALL THE TIME. I -- ONE IS TALKING FROM OUR SIDE, AND THE OTHER IS VISITING, ACTUALLY. SO THESE TWO THINGS, SOMETIME WHEN IS I GO TO CONFERENCES, AND I INTERACT WITH THE PEOPLE, BUT I DON'T WANT TO GET THE FEELING I'M BRAGGING. SO CAN YOU PLEASE TELL SO THAT I AM NOT BRAGGING ABOUT MYSELF. >> YEAH, AND PART OF THAT IS, IF FOR SOME REASON YOU FEEL LIKE YOU'RE BRAGGING OR IT MIGHT BE PERCEIVED IT'S BRAGS, THAT'S ALL AROUND PERCEPTION MANAGEMENT, AND PART OF MY QUESTION TO YOU IS ARE YOU CREATING THAT FRAME OF REFERENCE FOR SOMEBODY? IS IT, I'M DOING THIS GREAT. YEAH, I KNOW I'M DOING THIS GREAT. WHAT'S THE FRAME OF REFERENCE? HOW DOES IT RELATE TO THE TEAM? HOW DOES IT RELATE TO THE ORGANIZATION. AND I LOVE WHAT YOU'VE BROUGHT UP ABOUT BEING A GOOD LISTENER. BEING ABLE TO LISTEN. YOU CAN TELL YOUR STORY TO OTHER PEOPLE. VERY EFFECTIVELY. A LOT OF TIMES, IT WASN'T MY STORY, IT WAS MY TEAM'S STORY. LIKE WOW. YOU'RE A GREAT MANAGER. NO, IT'S MY TEAM. BUT I WAS ABLE TO CREATE THE SPACE FOR THEM TO BE SUCCESSFUL. I WAS ABLE TO CREATE THE SPACE SO THEY COULD BE HEARD, AND I GAVE THEM CREDIT IN FRONT OF SENIOR EXPECTS. BECAUSE THAT'S REALLY PART OF MY JOB, I THINK WAS TO ALSO, NOT ONLY TO MANAGE PERFORMANCE, BUT ALSO TO GROOM MY FOLKS AND PART OF THAT WAS TO GIVE THEM THE SPONSORSHIP BEHIND THE SCENES. I DIDN'T HAVE TO TELL THEM ABOUT IT, BUT I DID IT. A LOT OF TIMES, PEOPLE SAY, I'M REALLY A GREAT MANAGER. DON'T TELL ME. SHOW ME. AND PART OF THE STORY TELLING, WILL JUST FACILITATE CREATING THAT PICTURE FUR. YEAH. AGAIN, WITH STORY TELLING, IT'S NOT JUST ABOUT OH. IS THIS ALL ABOUT KNEE NOW WHAT DO YOU THINK ABOUT ME. IT'S THINK ING HOW CAN I LET PEOPLE KNOW THAT I'M DOING GREAT THINGS, THIS IS HOW IT'S HELPING THE ORGANIZATION AS OOPPOSED TO, I'M DOING GREAT THINGS, AND NOBODY KNOWS ABOUT IT AND I'M BEING WORNOUT AND I BRING MY MY KIDS HOME ON THE WEEKENDS AND SO WHAT. NOBODY KNOWS WHEN YOU'RE IN A TEAM ENVIRONMENT, A LOT OF TIMES, YOU GET LUMPED TOGETHER AND AT TIMES, IF YOU'RE THE ONE SPENDING THE TIME DOING THE WORK. CREDIT SHOULD GO TO WHERE CREDIT IS DUE. AND IT'S NOT BEING A BRAGER. IT'S ABOUT SAYING THIS IS HOW MY CONTRIBUTIONS HOSPITAL TEAM DELIVERABLE. AND YOU'RE HELPING YOUR MANAGER BY LETTING THEM KNOW WHAT'S GOING ON AND THAT'S PART OF THE STORY TELLING AND THE EMPOWERING. ALSO ENERGIZING. DO YOU NEED TO MOTIVATE EACH OTHER. IT'S NOT ALL ON THE MANAGERS. CAN WE MOTE EACH OTHER? YEAH. AND THAT'S PART OF BEING ABLE TO GIVE THAT FEEDBACK. HOW MANY TIMES DO WE SAY GREAT WORK. USUALLY, YOU SAY, YOU DID A GREAT WORK. YEAH, 10 MORE MINUTES, I COULD HAVE DONE BETTER. HOW MANY OF YOU GET CAUGHT IN THAT YOU KNOW, WITH SUPER MAN OR SUPER WOMAN. AND WHAT HAPPENS, WE CAN JUST SAY, BREATHE AND JUST SAY THANK YOU. BECAUSE WHAT HAPPENS IS, AFTER A WHILE, IF YOU KEEP PUSHING OFF LIKE SPECIFIC COMPLIMENTINGS TO YOU, WHAT'S GOING TO HAPPEN TO ME? I'M NOT GOING TO SAY IT ANYMORE. EVERY TIME I SAY SOMETHING, IT'S LIKE, I'M NOT THE TIGER MOTHER LIKE. OKAY. I GOT A 99% ON THAT TEST. OKAY. WELL, WHAT DID YOU GET WRONG IN. [LAUGHTER] AS OPPOSED TO I GOT 99%. THIS IS GREAT. THIS IS GREAT FOR THE TEAM. THIS IS GREAT FOR THE FAMILY. YOU DIDN'T EMBARRASS US IN PUBLIC. SO YOU HAVE TO BE ABLE TO ENERGIZE AND ALSO EDUCATE AND LET PEOPLE KNOW ABOUT THINGS. HOW TO BE UNFORGETTABLE. BREVITY, AGAIN, NOT FROM ONCE UPON A TIME. MAKE SURE YOU UNDERSTAND WHAT ARE THE DETAILS YOU NEED. YOU WANT TO BE BRIEF BUT NOT MISSING. YOU ALSO, STATISTICS WITH AN AN CENSUSES DOTE, YOU'LL HAVE 65- 70 PERCENT FEDERAL RETENTION. IF YOU TELL THE STORY. HOW MANY OF YOU HAVE GONE THROUGH THOSE 300 POWER POINTS SLIDE WITH ALL THESE GRAPHS AND CHARTS AND YOUR EYES ARE READY TO GO FUZZY. OKAY. I'M NOT SURE WHAT I'M SUPPOSED TO GLEAN FROM IT. BUT IF SOMEONE PAUSES AND SAYS, THE REASON WE HAD A 70% INCREASE S D.O.T., D.O.T., D.O.T. DESCRIPTIVE LANGUAGE VISUAL. YOU DEFINITELY WANT TO HAVE VISUALS. REPETITION. YOU HAVE A [INDISCERNIBLE] WHENEVER I SAY INNOVATION AND CREATIVITY. THAT'S A CADENCE ALSO. YOU KNOW, WHAT IS YOUR CADENCE GOING TO BE? ALSO WHAT HAPPENS, BEING AWARE OF YOUR BODY, PEOPLE REMEMBER 7% OF YOUR WORDS. REALLY? YOUR BODY LANGUAGE TELLS 55% OF YOUR STORY. HOW MANY MUCH YOU ARE SITTING RIGHT NOW, A LITTLE SLUMPED, TIRED, ARMS ACROSSED GOING WHERE ARE WE GOING WITH THIS OR YOU COULD BE COLD. SO I UNDERSTAND THAT ONE. BUT ALSO, THE VOCAL TONE WHAT IS YOUR VOICE? IF YOU ARE SOFT SPOKEN, LEARN TO PROJECT. BECAUSE A LOT OF TIMES THE WAY YOU PROJECT AND YOUR CONFIDENCE, THAT'S YOUR EXECUTIVE PRESENCE. HOW TALL AM I? WHERE DID THAT COME FROM? 6-FOOT, RIGHT? [LAUGHING] BECAUSE I'M 5 2-1/2 BUT WHAT HAPPENS, I WALK LIKE I'M 5'6". LIKE WHAT, IS SHE TALKING ABOUT? BECAUSE OF MY PRESENCE. WHEN I WALK IN, I'M VERY CONFIDENT AND ALSO, I'M VERY COMPETENT AND I'M UNAFRAID. IT'S NOT LIKE I'M FEARLESS, BUT ALSO, IT'S ALSO THE KIND OF THING WHERE, I BELONG HERE. I REALLY BELONG HERE. JUST LIKE ALL OF YOU BELONG HERE, WOULD YOU AGREE? BUT AT TIMES WHEN, WE WALK IN IT'S LIKE, OKAY. SIT DOWN. AND WHAT HAPPENS, WHAT MESSAGING ARE YOU TELLING PEOPLE? WHAT ARE YOU NUMBERING IN THE SUPER MAN POSTER, IF YOU DO THAT, YOU WILL ACTUALLY CHANGE YOUR BODY AND YOUR MIND. WHAT YOU'RE DOING, IS YOU'RE SENDING A SIGNAL ABOUT POWER POSING AND CAN YOU GET THESE ON THE TED TALKS. IT'S GREAT. FREE DOWNLOAD, YOU CAN ALSO WATCH IT ONLINE, IT'S ALL ABOUT YOUR PRESENCE AND YOUR CONFIDENCE AND ALSO, BEING AUTHENTIC. BEING WHO YOU ARE. IS IT OKAY TO BE WHO YOU ARE? YEAH. ABSOLUTELY. USED TO BE, CLAIR, YOU HAVE TO ASSIMILATE WHEN IT'S IN THE 70'S, GOING, WHAT AM I GOING TO ASSIMILATE TO ISN'T BEST I CAN BE IS ME. AND THEN BEING COMFORTABLE WITH WHO WE ARE, AND CAPTIVATING. DO YOU HAVE TO BE LOUD TO BE CAPTIVATING? YOU CAN BE QUIET. I DO A LOT WORK WITH MANAGERS AND THEY'LL SAY WELL, YOU KNOW, I'M NOT GOING TO BANG MY HAND ON THE TABLE. NO, YOU DON'T NEED TO. AND BE ENTHUSIASTIC CAN YOU BE A QUIET, ENTHUSIASTIC PERSON. WILL PEOPLE KNOW THAT SITTING THERE IN THE MEETING. ABSOLUTELY. SO YOU KNOW, UP TO TALK WE'RE TAKE A LOOK AT WHAT ARE YOUR CULTURAL VALUE AND NORMS. WHAT ARE THE CULTURAL VALUE AND NORMS OF WHATEVER ENVIROENT YOU'RE GOING INTO. YOU WANT TO THINK ABOUT HOW DO PEOPLE SEE YOU. IF YOU'RE CONFIDENT AND WARM, PEOPLE WILL ADMIRE YOU. THIS IS BASE ON THE RESEARCH. IF YOU'RE COLD AND COMPETENT, THEY MAY ENVY YOU, BUT THEY'LL STAY AWAY. INCOMPETENT AND YOU'RE WARM. OH. WE REALLY LIKE HER. BUT THEY'RE GOING TO PITY YOU. IF YOU'RE COLD AND INCOMPETENT. PEOPLE WILL HAVE CONTEMPT FOR YOU. FOOD FOR THOUGHT TO HOW PEOPLE MIGHT PERCEIVE YOU THINK ABOUT THE POWER POSING AND YOU CAN TIME THESE ONLINE. YOU'RE OPENING YOUR BODY. PUT YOUR ARM UP. PUT YOUR ARMS BEHIND YOUR HEAD IF YOU WOULD. STRETCH OUT. OH. YOU CAN FEEL THAT STRETCH. WHAT HAPPENS S YOU'RE TELLING YOUR BODY, THAT'S A POWER POSE. WHEN WE DID OUR HANDS ON THE WAIST, RIGHT, THAT WAS A POWER POSE. BEFORE YOU GO TO AN INTERVIEW, YOU SHOULD DO SOME OF THIS POWER POSING. WHEN YOU'RE LEANING FORWARD ON A DESK. YOU SEE PEOPLE LEANING FORWARD DESK, THEY'RE GETTING THEIR STRENGTH AND COMPETENCE BASED ON THAT AND THIS IS ACTUALLY BEEN STUDIED AND THERE IS A LOT OF RESEARCH ON THIS AND HAVE YOU EVER SEEN PEOPLE ON THE BOTTOM LINE? THAT'S LOW POWER. NOT ONLY THAT LOW POWER GETS LOW POWER. SO I WANT YOU TO THINK ABOUT, IF YOU WANT TO BE MEMORABLE ON AN INTERVIEW, YOU KNOW, RESEARCH THE JOB. KNOW WHY THEY SHOULD HIRE YOU. YOU SHOULD WALK IN THERE, KNOWING WHY HEY THEY SHOULD HIRE YOU AND THE QUESTION IS WHY AREN'T THEY WORKING FOR ME AND ENGAGE THE INTERVIEWER. IT'S OKAY TO HAVE A TWO-WAY DIALOGUE. SO MANY TIMES YOU SIT THERE FOR THE NEXT MEETING AND IT'S LIKE, WHAT ARE WE SUPPOSED TO DO? MONITOR YOUR BODY LANGUAGE. MAKE SURE YOU'RE HIGH POWER, NOT LOW POWER. PRACTICE YOUR POSTURE AND ALSO BELIEVE IN YOU AND YOUR ABILITIES AND CAPABILITIES. AT TIMES ARE WE NOT CONFIDENT ABOUT WHO WE ARE AND WHAT WE DO? GET RID OF THAT. JUST MAKE SURE THAT, YOU KNOW, AND IF YOU DON'T TRUST YOURSELF, ASK SOMEBODY WHO YOU TRUST. AND ASK FOR THE JOB. BEFORE YOU LEAVE, SAY OKAY. WHEN SHOULD I START? WHY NOT? WHAT'S THE WORSE THAT CAN HAPPEN? WOW, SHE WAS REALLY CONFIDENT. SO FIVE TIPS TO THINK ABOUT WHEN YOU'RE DOING STORY TELLING. MAKE SURE YOU HAVE MULTIPLE HUMAN PERSPECTIVE. IT'S THE HUMAN CONTACT. IT'S NOT ABOUT THE E-MAILS AND THE TEXTING. IT'S ABOUT LEARNING ABOUT YOUR AUDIENCE. CONNECT. CLEAR AND CONCISE CONNECTINGS BE EFFECTIVE AND CONFIDENT, SHARE POSITIVES AND CONFLICTS AND HOW YOU LEARNED FROM SOME OF THE CONFLICTS AND NEGATIVE. EDITORIAL EXPERTS OFFER FEEDBACK. MEANINGIF SOMEBODY YOU REALLY TRUST WILL GIVE YOU HONEST FEEDBACK ON A SCALE OF 1-10, 10 FOR RUTHLESSLY HONEST. DON'T PICK FRIEND THAT'S LIKE, OH. YEAH, EVERYTHING IS GREAT. OOH. WE LOVE YOU. IT'S LIKE, OKAY. BUT THAT'S NOT GOING TO HELP YOU BE A BETTER YOU. AND HAVE A STRONG CLOSE. MAKE SENSE? SO WITH THAT, I WANT TO THANK YOU FOR YOUR TIME AND ATTENTION. SEE IF YOU HAVE ANY QUESTIONS. ANY QUESTIONS? YES. ACTUALLY, CANTONESE WHICH IN MANDARIN IS XE. XE. SO IN CHINESE IS LIKE THE JONES OF HONG KONG. JONES AND SMITH. SO THIS IS THE TRADITIONAL CHARACTER. SO THANK YOU. AND THAT'S HONORING MY 27 GENERATIONS. YEAH. >> THANK YOU VERY MUCH. IT WAS A VERY NICE TALK. I HAVE A QUESTION ABOUT LIKE, YOU WORK WITH PEOPLE, YOU MOTIVATE THEM. YOU'RE SO MANY DIFFERENT PEOPLE AND EVERYONE HERE IN THIS ROOM, I THINK WE SHARE LOTS OF THINGS IN COMMON AND WE ALL WANT TO, YOU KNOW, WE ARE ALREADY MOTIVATED. IN THE WORKPLACE, NOT EVERYONE IS MOTIVATED OR NOT IN THIS LEVEL. SO WHEN YOU FACE SOMEONE, YOU . KNOW THEY WANT TO GET THE JOB THEY WON'T GET DOWN, BUT SOMEHOW, THEY'RE HERE. YOU EXPECT THEM TO BE THERE AND YOU COUNTING THEM. BUT SOMEHOW, THERE IS PRESSURE FOR THEM TO -- I DON'T KNOW HOW TO PHRASE MY SENTENCE WELL. IT'S LIKE HOW CAN YOU MOTIVATE THEM TO DO THE BEST THAT THEY CAN SO EVENTUALLY, EVERYONE WINS? >> YEAH, I WOULD ASK THEM A QUESTION. I WOULD ASK THEM THE QUESTION. THIS IS WHAT I SEE. THANK YOU FOR THE QUESTIONS. P ME UNDERSTAND WHAT'S I KNOW YOU'RE MOTIVATED, CAN YOU PREVENTING US FROM GETTING TO THE LEVEL OF THIS PERFORMANCE? IS THERE SOMETHING IN THE WAY THAT I CAN HELP YOU WITH? SOMETHING IN THE SYSTEM I CAN HELP YOU WITH IN WHAT CAN WE DO TO WORK TOGETHER, RATHER THAN TELLING THEM WHAT TO DO. ASKING THEM WHAT'S PREVENT TOGETHER. AND THEN HOW DO YOU GET THERE? DOES THAT ANSWER YOUR QUESTION? OKAY. GREAT. EVERYTHING ELSE? I WANT TO MAKE SURE YOU'RE ON SCHEDULE. THANK YOU FOR YOUR TIME AND ATTENTION. [Applause]. I'M WALKING REALLY FUNNY BECAUSE IT'S SLIPPERY ON THE STAGE. >> GREAT. APPRECIATE YOUR TIME. IT'S A WONDERFUL, WONDERFUL STORY. SO BEFORE OUR BREAK, I'D LIKE TO INVITE OUR PUBLIC RELATIONS CHAIR, COMMITTEE CHAIR LEE KWAN TO COME UP AND TELL YOU ABOUT THE UPCOMING PROGRAMS AND ACTIVITIES. AND IF YOU'RE NOT AN A PECK MEMBER, I HOPE AFTER THIS WORKSHOP, YOU WILL ALL SIGN UP AND THERE'S A LOT MORE TO COME. SO A. >> I'D LIKE LIKE TO GIVE YOU AN ANNOUNCEMENT OF THE APEC ONE DAY CONGRESSIONAL TRAINING SEMINAR. SOME ARE OUTSIDE THE REGISTRATION TABLE. CAN YOU PICK UP FROM THERE, OR SIMPLY TYPE INTO. FAT ACG.ORG AND YOU CAN FIND OUT THE INFORMATION ABOUT OUR FUTURE TRAINING. NEXT WEEK IS OUR NATIONAL TRAINING PROGRAM AS WELL. FOR THIS CONGRESSIONAL SEMINAR, IT'S SCHEDULED FOR DECEMBER 2 AND FROM MORNING, 8:00 TO AFTERNOON 3:30. IT'S GOING TO BE OVER AT WASHINGTON D.C. AT THE RAYBURN HOUSING BUILDING, THE BUILDING NEXT TO THE CAPITOL AND I BELIEVE THAT IS EITHER A THE SENATE BUILDING OR CONGRESSIONAL BUILDING. WITH THAT, WE NORMALLY DO, THE SET UP IS HAVE ONGOING CONVERSATIONS WITH CONGRESSMAN OR SENATOR. WHEN THEY HAVE A CHANCE, THEY'LL STOP BITE ROOM TO GIVE US A LITTLE BRIEF ZUCK, WHAT THEY'RE DOING AN-- A BRIEF INTRODUCTION AND ALSO GIVE US A BASIC UNDERSTANDING OF HOW THE LEGISLATION IS GOING ABOUT. HOW A BILL, HOW A LAW IS THE INITIAL PROPOSED AND CONGRESS, AND HOW THEY WORK TOGETHER PASSING THE HOUSE AND THE SENATE AND THAT'S WHY FINALLY IT COMES -- AND HOW A BILL BECOMES A LAW, SIGNED BY A PRESIDENT. THAT'S A LOT OF INFORMATION. AND IN THE PAST, CONGRESSWOMAN JUDY HU. CAN AND CONGRESSWOMAN [INDISCERNIBLE] AND I THINK THERE ARE A NUMBER OF PEOPLE WE INVITED ON THAT SCHEDULE. TIME AND AVAILABLE ON THAT DAY, IF WE HAVE ANY VOTING SCHEDULE, WE'LL STOP BY, AND WE'RE TRYING TO ALSO, INTRODUCE SOME CLASS, SOME ON GOING TRAINING WORKSHOP AND INVITE PEOPLE TO TALK ABOUT, AND THE BACKGROUND LEGISLATION AND ALSO CONGRESSIONAL STAFF AND SEE HOW TO WORK WITH CONGRESS AND WHAT IS THE LOBBY GROUP, WHAT IS THE HOT TOPIC OR INTEREST GROUP TO THE CARS TI COMMUNITY. SO PLEASE PUT THAT ON YOUR AGENDA AND MARK YOUR CALENDAR AND WE'RE LOOKING FORWARD TO SEEING YOU THERE AND CHECK OUT OUR WEBSITE AND SIGN UP, EVEN IN THE BEGINNING, YOU DON'T HAVE TO COMMIT TO IT. SIGN UP TO RECEIVE THE INFORMATION, RAFT E-MAIL BROADCASTING. WE WILL ANNOUNCE TRAINING EVENTS, SOCIAL EVENTS, PARTY ELECTIONS, HOW YOU CAN TAKE PART IN THIS TIME OF TRAINING. YOU CAN HELP OUT. YOU CAN BE PART OF OUR VOLUNTEER FOR ORGANIZATION, HELPING FOR THE REGISTRATION, HELPING AND PUT TOGETHER THE ANNOUNCEMENT, PRESENTATION, AND CONTACT THE SPEAKER. SO THAT IS GREAT OPPORTUNITY FOR YOU TO PRACTICE THOSE THINGS YOU LEARN. COMMUNICATION SKILLS, LEADERSHIP SKILL AND MANAGEMENT SKILL AS WELL. SO THAT'S ALL I HAVE. >> PLEASE BE BACK IN 10 MINUTES SO WE CAN MOVE ON. TO THE LAST SESSION AND THEN GO HOME AND HAVE A GREAT WEEKEND SHE'S RECOGNIZED AS MARYLAND'S TOP 100 WOMEN IN 2015. FOR HER PROFESSIONAL ACCOMPLISHMENTS, COMMUNITY LEADERSHIP, AND MENTORING BY THE DAILY RECORD. SO I CAN TALK ABOUT MS. LEE FOR THE ENTIRE SESSION UNTIL WE'RE DONE BUT I THINK SHE HAS A LOT BETTER PRESENTATION FOR YOU THAT YOU MIGHT FIND MORE BENEFICIAL. [Applause]. >> THANK YOU. HOW IS EVERYBODY DOING? >> GREAT. >> SO HAVE I A STORY TO PIGGYBACK ON CLAIR'S PRESENTATION. I'M WAITING FOR SOME MORE PEOPLE TO COME THROUGH. SO I'M GOING TO TELL YOU A STORY, ALL RIGHT IN SOME OF YOU HAVE KNOWN ME FOREVER, AS IN 20 YEARS. I HAVE SOME GREAT FRIENDS OVER THERE. I HAVE A STORY TO TELL YOU, AND I WANT YOU TO LISTEN AND LISTEN CAREFULLY. WHEN I WAS NINE YEARS OLD, RIGHT, WHEN I WAS NINE YEARS OLD, GROWING UP IN KIND A I WAS LISTENING TO VOICE OF AMERICA'S BROADCAST IN MANDARIN. I HAD A DREAM, A CHILDHOOD FANTASY TO BE A VOICE OF AMERICA BROADCASTER ONE DAY, SO AS A 9-YEAR-OLD WHO DIDN'T SPEAK A WORD OF ENGLISH AND WAS THOUSANDS OF MILES WAXER I COULD GET MYSELF HERE AND I HAD TO STUDY ENGLISH. NOW, TO MAKE A LONG STORY SHORT, EVENTUALLY, I DID MAKE MYSELF COME TO THE U.S. I WAS FORTUNATE. WHEN I CAME I CAME TO PURSUE EDUCATION. I WAS A NEWSPAPER REPORTER BEFORE I CAME. AND I LANDED IN MOBILE, ALABAMA WHY ARE YOU LAUGHING? NOT A FUNNY PLACE. ALL RIGHT. SO I LANDED IN MOBILE, ALABAMA. A GIRL FROM CHINA. I WAS SHARING MY CHILDHOOD DREAM WITH MY PROFESSOR ACCIDENT MY COMMUNE OCCASIONS PROFESSOR, A MAN BITE NAME OF DR. BILLY WOLF. SOMEONE I'M STILL IN TOUCH WITH AFTER 27 YEARS. SO I SAID THIS IS MY DREAM. DOTE, THE MAN WHO FOUND VO.A. LIVED HERE IN MOBILE. WHAT A COINKY-DINK AS THEY SAY. AN ARRANGEMENT WAS MADE FOR ME TO MEET MR. GITTON. I MET WITH HIM, UNFORTUNATELY, HE WAS ILL. HE HAD SOME KIND OF DEMENTIA. MRS. GITTON AND I HIT IT OFF. SHE SAW A YOUNG LADY, WITH MAYBE SOME KIND OF POTENTIAL. MAYBE I DIDN'T KNOW THAT. SHE SAW A LADY WITH TRY AND MISSION AND GOALS AND SHE SAID TO HERE'S DOTTIE, YOU NEED TO GO TO VO.A. NO, SHE SAID YOU NEED TO GO TO WASHINGTON AND I DIDN'T HAVE MUCH TO SAY WITH HER DECISION BECAUSE SHE BOTHERED ME A TICKET. AND THE REST IS HISTORY. AND DURING MY WASHINGTON INTERN PROGRAM, IT WAS CALLED THE NATIONAL JOURNALISM CENTER. I APPLIED FOR ANOTHER INTERN PROGRAM. GUESS WHERE? COME ON. AT VOICE OF AMERICA. YES, YOU'RE RIGHT. NOW, AFTER I FINISHED MY INTERN PROGRAM THERE, I DID SUCH A GOOD JOB, I GUESS. THEY OFFERED ME A JOB. NOW, MY VERY FIRST JOB IN AMERICA WAS TIRELINGIZE MY WHILE HOOD DREAM. GET THAT. THANK YOU. NOW, YOU THINK ABOUT THE STORY. IF A 9-YEAR-OLD COULD DO WHAT SHE DID AND CAME TO THIS GREAT COUNTRY AND ACCOMPLISHED HER DREAMS AND HER GOALS, YOU COULD DO ANYTHING PEOPLE. YOU COULD DO ANYTHING IN THIS PLACE. FOLKS. LISTEN TO THAT. ALL RIGHT. SO THIS IS MY STORY. MY FAVORITE JOB WAS THE VOICE OF AMERICA BROADCASTER. WELL, BEFORE I KNEW IT, THAT DREAM WAS CRUSHED. YOU'RE LIKE, OAKER NO. THAT'S WHAT I SAID. OH, NO. MY DREAM WAS CRUSHED FOR A FEW REASONS. I WON'T GET INTO THAT. ONE REASON IS AS A JOURNALIST, I WANTED TO BE CONNECTED WITH THE REST OF THE WORLD WHERE I LIVED, WHICH IT WAS WASHINGTON D.C. IN THIS AREA AND CONNECTED WITH THE COUNTRY WHERE I SERVED, I WORKED. I FELT TOTAL ISOLATION WORKING AT VOICE OF AMERICA BECAUSE I WAS BROADCASTING IN MANDARIN CHINESE AND TRANSMITTING ALL THE INFORMATION BACK HOME. FOLKS WERE HAPPY. MY PARENTS WERE HAPPY BECAUSE THAT I CAN HEAR ME. THEY COULD HEAR ME LIVE OR TAPED PROGRAM. THAT I CAN TELL IF I HAD A COLD OR NOT. SO WHAT IS 1.3 BILLION PEOPLE WERE LISTENING TO MOST I WASN'T MAKING A DIFFERENCE IN THE SOCIETY WHERE I LIVED IN THIS AREA. I THOUGHT WELL, I'VE GOT TO MOVE O. JUST GO SOMEWHERE ELSE. SOMEONE SAID IF YOU'RE NOT HAPPY WITH YOUR JOB, MOVE ON. FIND ANOTHER JOB. I FOUND ANOTHER JOB, WORKING AS A PRODUCER AT C-SPAN. YOU KNOW C-SPAN? IT'S NOT A SPANISH NETWORK. [LAUGHING]. SOME PEOPLE TOLD ME THAT. YEAH, THAT SPANISH JOURNALIST GOT BOOTED OUT BY DONALD TRUMP. I SAID OH. NO. C-SPAN SAYABLE SATELLITE PUBLIC AFFAIRS NETWORK. NOW, MY GOAL WAS THEN UNTIL TODAY, THE SAME GOAL. MY GOAL WAS GO FROM MEDIA TO THE OTHER SIDE OF THE SIGNS OF THE MEDIA SO ON THIS SIDE, PUBLIC RELAYINGS WORK. I'VE DONE EXCITING THINGS IN MY COMMUNICATIONS CAREER, INCLUDING WORKING FOR THE WHITE HOUSE, WORKING FOR THE PRESIDENT CLANTON AND FIRST LADY CLINTON AND LATE 90'S, HAND IT OVERING MEDIA EVENT WORK. THAT'S EXCITING FOR A KID FROM KIND A COME ON. LET'S BE REAL. L THROUGHOUT MY COMMUNICATIONS CAREER, I FOUND MY TRUE CALLING WHICH IS CULTURAL COMMUNICATIONS, WHICH IS WILL EXACTLY WHAT I'M DOING TODAY. NOW, I WENT FROM C-SPAN TO THE OTHER SIDE. MY FIRST JOB WAS TO BE A SPOKESPERSON AT A LARGE CORPORATION. CALL INNOVA HEALTH CORPS SYSTEM. NOW, AT INNOVA, REMEMBER I WAS IN MOBILE. INOVA AS THE SPOKESPERSON, I HAD A MIXTURE OF THE SOUTHERN DAUGHEC THEY PICKED UP FROM MOBILE, ALABAMA, AND THE CHINESE ACCENT I STILL HAD. SO I THOUGHT, THIS IS NOT GOING TO WORK. THAT WAS MY LIABILITY. I KNEW MY LIMIT. SO I DECIDED TO REDUCE AND NEUTRALIZE AND MODIFY MY ACCENT SO I WOULD SOUND BETTER. I WOULD SOUND MORE AUTHORITATIVE, RIGHT? AS A SPOKESPERSON. OKAY. SO I DID THAT. WELL, AFTER I WENT THROUGHOUT TRAINING, I REALIZED THIS OPENED UP AN ENTIRE DIFFERENT WORLD FOR ME, AND THIS WORLD IS UP HERE AND I WAS DOWN THERE, I DIDN'T KNOW PEOPLE WERE HERE CHITCHATTING AROUND THE WATER COOLER OR WHATEVER THEY WERE DOING. I WASN'T PART OF THAT. I WAS SOMEWHERE ELSE AND I DIDN'T KNOW YOU KNOW, THERE'S A SAYING THAT GOES SOMETHING LIKE THIS. WHAT YOU DON'T KNOW CAN HURT YOU. WHEN YOU DON'T KNOW CAN HURT YOU WHAT DOES THAT MEAN IN YOU DON'T KNOW THE RULE. IT'S HURTING YOU. IT HURT ME. IT CONTINUES TO HURT A LOT OF PEOPLE SO WE'RE DOWN HERE AND PEOPLE ARE UP THERE. THEY HAVE THEIR GAME, THEY HAVE THEIR RULE. THEY'RE NOT PLAYING WITH YOU. YOU'RE NOT PART OF THAT. YOU'RE BEING MARGINALIZED FOR WHATEVER REASON. AND WE HAVE GOT ENOUGH CHALLENGES. LET'S TAKE A LOOK. TODAY'S TOPIC IS CALLED EFFECTIVE COMMUNICATION THROUGH ACCENT REDUCTION AND MODIFICATION. I DID HAVE MY CHINESE THERE, AND IT'S A TRADEMARK TITLE. RIGHT? YEAH. GEORGE HOSTED ME FOR THIS MANY YEARS AGO. I TALK ABOUT THIS ALL THE TIME. HOW DO THE KIDS GO FROM CHINA TO VO.A. TO ACTUALLY GOING ALL THE WAY TO THE WHITE HOUSE. ALL THE WAY TO THE TOP AND THIS WAS IT. YOU'RE LIKE, WOW. ARE YOU REALLY SAYING IT? THIS IS IT. IF I HADN'T DONE WHAT I DID IN THIS PROGRAM, AND THEN I WITHIN ON TO BE CERTIFIED SO I COULD TEACH PEOPLE TO BE A BETTER COMMUNICATOR THROUGH REDUCTION AND MODIFYING, AND EFFECTIVE COMMUNICATION, THERE WAS NO WAY, THERE WAS NO WAY I COULD HAVE WORKED FOR THE PRESIDENT. THERE WAS NO WAY I WOULD BE HERE TODAY, TRAVELING AROUND THE COUNTRY AND AROUND THE WORLD. NOW WE'RE GOING TO TALK ABOUT THE DEFINITION OF COMMUNICATION AND ACCENT AND I'M GOING TO GO TO SOME OF THE USEFUL COMMUNICATION TECHNIQUES. I THINK SOME OF YOU ALREADY GOT TO SOME OF THAT ALREADY TODAY AND USING YOUR BODY LANGUAGE TO GET YOUR POINT ACROSS. I'M VERY HAPPY, VERY PLEASED AND HONORED TO BE HERE TO TALK ABOUT SOMETHING THAT'S NEAR AND DEAR TO MY HEART. IT'S MY PASSION. SOME OF YOU TALKED ABOUT THAT EARLIER. IT'S BEEN ONE OF MY PASSIONS FOR 19 YEARS. IF I DON'T HAVE THE PASSION, I WON'T BE ABLE TO GET UP EVERY DAY AND DO WHAT I DO AND MEET PEOPLE AND LET PEOPLE TELL YOU, OH, NO. I DON'T THINK SO. WE'RE FINE. NO, YOU'RE NOT FINE, PEOPLE. OH. SHE'S TALKING ABOUT SOMEONE ELSE, SHE'S NOT TALKING ABOUT ME. THEY DON'T THINK -- SITUATION AND IT IS CHALLENGES ARE ABOUT THEM. IT'S ALL ABOUT SOMEONE ELSE. WHAT'S THE PERCEPTION? GOT TO BE CAREFUL WALKING UP HERE. PERCEPTION IS WHEN YOU SPEAK, NOT EFFECTIVELY, WHAT KIND OF PERCEPTION ARE WE CREATING? LET ME GIVE YOU A STORY. ANOTHER CHILDHOOD STORY. BACK THEN, WHEN I WAS IN CHINA, THE GOVERNMENT DECIDED THAT THE FACTORY WORKERS COULD RUN SCHOOLS. IF YOU'RE FROM THAT PART OF THE WORLD. SO THEY SEND THESE FACTORY WORKERS TO COME TO TALK TO THE STUDENTS, THINKING THEY ARE EDUCATORS. THIS GUY WHO CAME FROM A NEIGHBORHOOD FACTORY DECIDED TO GIVE US A TALK ONE DAY. WE WERE ALL SITTING ON THE STOOLS IN THE OPEN GROUND AND HE WANTED TO TELL THE UPGRADEERS IN MY SCHOOL, THAT THEY SHOULD NOT ABUSE ALCOHOL. SO I HAD TO SWITCH TO MY NATIVE TONGUE. HE SAID YOU SHOULD NOT. [SPEAKING FOREIGN LANGUAGE] YOU'RE LAUGHING BECAUSE FOR THOSE WHO UNDERSTAND MANDARIN, IT SHOULD BE, YOU SHALL NOT. [SPEAKING FOREIGN LANGUAGE]. ALL RIGHT. THERE'S A DIFFERENCE BETWEEN THAT CHARACTER BECAUSE HE MISREAD THE CHARACTER. YOU'RE LAUGHING. IF YOU KNOW SOMEONE SPEAKS LIKE THAT, DO YOU THINK YOU WOULD PROMOTE HIM IN DO YOU THINK YOU WOULD SEND HIM TO REPRESENT YOUR AGENCY, YOUR COMPANY, YOUR ORGANIZATION TO MAKE A SPEECH OR DELIVER A PRESENTATION OR TO DO ANYTHING ELSE, ON BEHALF OF YOUR ORGANIZATION? WOULD YOU SEND THIS GUY? WHY WOULD YOU NOT? >> BECAUSE HE WOULD NOT REPRESENT (INAUDIBLE). >> THANK YOU. REPRESENTATION OF YOUR AGENCY, YOUR COMPANY, YOUR ORGANIZATION. BUT THINK ABOUT IT. MAYBE THE WAY WE'VE BEEN COMMUNICATING, THE WAY WE HAVE BEEN SPEAKING IS JUST LIKE THAT GUY. IN THE THAT DANGEROUS? YOU DON'T THINK YOU'RE THAT GUY. MAYBE YOU ARE HERE'S THE EVIDENCE. ON THIS HERE, I DON'T KNOW HOW MANY STUDENTS AND CLIENTS ARE RECORDED ON HERE, AND I'LL PLAY IT BACK FOR THEM. GIVES UP THROUGH LINE BY LINE, DISSECTED EVERY SINGLE THING. ONCE NAY HEAR IT THE FIRST TIME, THEY SAY OH, MY GOD. I SOUND LIKE THAT? THIS THING DOESN'T LIE. THEY DO SOUND LIKE THAT. PERHAPS JUST LIKE THAT GUY. DOESN'T MATTER IF YOU SPEAK ARABIC, CHINESE AND VIETNAMESE, OR WHAT HAVE YOU. YOU JUST CAN'T AFFORD TO MAKE THAT KIND OF MISTAKE. THAT'S THE PERCEPTION. FINALLY, THE CRITICAL IMPORTANCE OF EYE CONTACT. SO IT'S ALL TOGETHER. IT'S NOT JUST YOUR VERBAL MESSAGE. CLAIR TALKED ABOUT THAT. IT'S ONLY 7% THEY HEAR YOU. THAT'S THE WORD. YOUR WORDS. YOUR BODY LANGUAGE AND THE WAY YOU DELIVER. SHALL WE GET STARTED? GAME PLAN. GOOD. ANY QUESTIONS, JUST FEEL FREE TO STOP ME. NOW, THESE ARE SOME OF THE TOPICS. I'M NOT GOING TO BORE YOU TO DEATH. SOME OF THE TOPICS WE DO ARE PART OF THE CROSS CULTURAL COMMUNICATION TRAINING SERIES. I WENT THROUGH ALL THAT, I GOT CERTIFIED FOR THE ACTION REDUCTION MODIFICATION TEACHING AND THEN WE WENT ON TO DESIGN A WHOLE SERIES OF CROSS CULTURAL COMMUNICATION TRAINING COURSES, DINED FOR PEOPLE LIKE YOU, LIKE ME. I TOUCH UPON A CONCEPT, A VERY IMPORTANT CONCEPT. IT'S CALLED ACCULTURATION. MOST OF YOU ARE IN FEDERAL/STATES, RIGHT. ARE YOU A NONPROFIT IN LET ME SEE A SHOW OF HANDS. HOW ABOUT A CORPORATION? ALL RIGHT. A FEW. FOR THOSE OF YOU WHO ARE IN [INDISCERNIBLE] -- FEDERAL SPACE, DID YOU ALWAYS STAY IN FEDERAL? YOU TRANSFERRED FROM SOMEWHERE, RIGHT IN WHERE DID YOU COME FROM? >> I WAS IN THE MILITARY BUT THEN I WENT TO. >> PERFECT. THIS IS A PERFECT EXAMPLE. WHEN YOU GO TO MILITARY TO CIVILIAN OR VICE VERSA LIKE YOU DID. OR FROM PRIVATE TO FEDERAL, PRIVATE TO PUBLIC, PUBLIC TO PRIVATE, I CAN'T TALK. OR IN MY CASE, FROM CHINA TO AMERICA. YOU GO THROUGH A PROCESS OF ADAPTING TO A NEW CULTURE. DOESN'T HAVE TO BE A COUNTRY. IT'S CALLED ACCULTURATION. THIS PROCESS NECESSITATES A REORIENTATION OF THINKING, LET ME DO IT AGAIN. REORIENTATION OF THINKING, FEELING AND COMMUNICATING ALL THREE THINGS HAVE TO CHANGE. YOU CAN'T THINK THE WAY YOU DID BEFORE LIKE IN THE MILITARY. LIKE IN CHINA. ALL RIGHT. YOU CAN'T. YOU CAN'T FEEL THE SAME WAY YOU DID BEFORE EITHER. CERTAINLY, YOU CONDITION THE COMMUNICATE THE WAY YOU DID BACK HOME, WHEREVER THAT IS. SO THAT'S A CULTURATION. CULTURATION HAS FOUR STAGES. EUPHORIA. AS IN WHITEMENT, WHEN YOU FIRST GOT HERE IN AMERICA. DO YOU STILL REMEMBER? OH, MY GOODNESS. QUICKLY DO THEY FORGET. COME ON. RAISE YOUR HANDS ALL RIGHT. YOU WERE EXCITED. YOU WERE VERY EXCITED. IT'S A NEW PLACE. AND THEN YOU MOVE ON. TO THE NEXT STAGE. THE EXCITEMENT DOESN'T LAST TOO LONG. YOU HAVE TO DEAL WITH THE REALITY. THE SECOND STAGE IS CALLED WHAT? REALITY. L BESIDES THAT. CULTURE SHOCK. I HEARD SOMEONE SAY THAT. GEORGE, YOU'RE LIKE TWO STEPS AHEAD. THAT'S ALL RIGHT. CULTURE SHOCK. CULTURE SHOCK. DO YOU REMEMBER THOSE? THEY MANIFEST THEMSELVES IN RESENTMENT, ANGER, FRUSTRATION, UPSET. PHYSICAL ILLNESS SOMETIMES EVEN, AND CERTAINLY, YOU MISSED YOUR MAMMA'S COOKING. I DID. SO DURING THE SECOND STAGE, CULTURE SHOCK, YOU TRY TO FIGURE OUT WHAT'S GOING ON HERE. YOU DON'T WANT TO UNDERSTAND THE RULES. YOU DON'T KNOW WHAT THEY'RE PLAYING WITH, AND YOU CERTAINLY DON'T UNDERSTAND, WHY ARE THEY DOING THINGS THIS WAY. WHY ARE THEY SAYING THINGS THIS WAY IN WE DON'T DO THAT BACK IN THE MILITARY. BACK IN CHINA. I THINK THE SECOND STAGE IS UNPLEASANT? WAIT UNTIL YOU GET TO THE THIRD STAGE, WHICH IS CALLED LIMBO. LIMBO AND THEN YOU'RE STUCK. YOU'RE STUCK IN THE GEAR. YOU CAN'T GO FORWARD, NEITHER CAN YOU GO BACKWARDS. THAT'S WHEN YOU OFFEND PEOPLE FROM RIGHT TO LEFT WITHOUT EVEN KNOWING YOU JUST OFFENDERRED SOMEONE. HAVE WE ALL BEEN THERE? I HAVE. WHEN YOU'RE STUCK, YOU HAVE TO FIND A WAY TO UNSTUCK YOURSELF. HOW DO YOU DO THAT? THE SMART ONCE. UNSTUCK THEMSELVES BY MOVING TO THE FINAL STAGE WHICH IS THE FOURTH STAGE. IT'S CALLED FINAL ACCEPTANCE. THAT'S WHERE GEORGE MENTIONED. FINAL ACCEPTANCE AS AZCARDINALS IN PEOPLE ARE ACCEPTING YOU AS WELL. YOU'RE NO LONGER A FOREIGNER. YOU'RE NO LONGER OUTSIDE OF THE T. YOU'RE NO LONGER BEING MARGINALIZE. YOU'RE ACCEPT BEING THE MAINSTREAM AS WELL. SO IT'S NO STRANGE, NO MORE STRANGE THAT THEY'RE EAT WITHING A KNIFE AND FORK AND YOU WERE OPERATING WITH CHOP STICKS. SO THAT COMPLETES THE ACCULTURATION PROCESS. REMEMBER THOSE THREE THINGS. THINKING, FEELING AND COMMUNICATING. YOU'VE GOT TO SWITCH. AND COMMUNICATING IS WHERE WE COME IN, IN THE PICTURE. YES, YOU HAD A HAND OUT. ALL RIGHT. HANG ON TO THAT. WE'LL COME BACK. WHERE ARE YOU IN THE PROCESS? THE ACCULTURATION. I'VE BEEN HERE FOR 10 YEARS, 15 YEARS, 20 YEARS. IT REALLY DOESN'T MATTER HOW MANY YEARS YOU'VE BEEN HERE. I'VE MET SO MANY PEOPLE. SOME OF THEM OF COURSE HERE FOREVER. THEY'RE STILL IN STAGE THREE. AND YOU DON'T NEED TO ANSWER THE QUESTION. BECAUSE I KNOW WHERE YOU ARE. HOW CAN ONE BE ACCULTURATED? HOW DO YOU GET FROM STAGE TWO TO THREE, HOW DO YOU GET YOURSELF FROM THREE TO FOUR. ARE YOU STUCK AND DON'T REALIZE YOU'RE STUCK. WHAT YOU DON'T KNOW CAN HURT YOU: HOW CAN ONE BE ACCULTURATED? I NEED SOME ANSWERS. I KNOW IT'S LATE. THE RUSH. WHAT'S IT CALLED, SUGAR RUSH? YES, SIR? >> [SPEAKING AWAY FROM MICROPHONE] YES, SIR. RIGHT. THANK YOU BOTH FOR YOUR COMMENTS. I'M SURE YOU'VE HAD SIMILAR EXPERIENCE. YES, MA'AM. FINDING COMMON SPOTS. AND THAT ONE, AND GO AHEAD. >> [SPEAKING AWAY FROM MICROPHONE] THAT'S VERY, VERY GOOD. I REMEMBER EARLY DAYS IN AMERICA. I REMEMBER WATCHING TV PROGRAMMING. I DON'T REMEMBER WHICH ONE, BEING BE DAVE LETTERMAN. ANY OF THOSE SHOWS AND I UNDERSTOOD THE WORDS. I UNDERSTOOD EVERY SINGLE WORD, EXCEPT I COULDN'T LAUGH. YOU KNOW WHY IN BECAUSE I LACKED THE CULTURAL CONTEXT OF THINGS WHERE EVERYONE ELSE WAS LAUGHING BECAUSE THEY GOT IT. EVEN THOUGH I GOT THE WORDS, THE LANGUAGE ITSELF, I LACKED THE CULTURAL CONTEXT OF THINGS. THANK YOU, AND THAT WILL BE THE WE'RE GOING TO MOVE ON. PRACTICE. THAT'S A GOOD POINT. I'LL COME BACK TO THAT. YOU HAVE TO PRACTICE THE RIGHT WAY. I'M GOING TO GIVE SPECIFIC COMMUNICATION A PLUG. HOW CAN ONE ACCULTURATED BY GOING THROUGH TRUST-SPECIFIC COMMUNICATION CULTURAL COMMUNICATION TRAINING. IT'S DESIGNED FOR THAT VERY PURPOSE IS GREAT THAT YOU UNDERSTAND CULTURE. YOU'RE PICKING UP TALK SHOWS OR SITCOMS, BUT THOSE THINGS DON'T GIVE YOU EVERYTHING UP HERE, RIGHT? NOT SYSTEMATIC. >> [SPEAKING AWAY FROM MICROPHONE] >> OKAY. THANK YOU. PEOPLE HAVE WAYS OF GETTING ACCULTURATED BUT YOU'RE ONLY GETS A SLIDE. THE TRAINING IS TO MAKE THE PROCESS FASTER, SHORTER SMOOTHER. I GOT MY HEAD BUMPED ON A WALL MANY TIMES, YOU KNOW, I BRUCEE BRUCE BRUISED UP, AND I OFFENDERRED MANY PEOPLE, BUT YOU HAVE A SHORTER CUT TO GET TO THE FINAL STAGE. NOW, LET'S GO STRAIGHT TO THE TOPIC OF THE THING. WHAT IS ACCENT IN MANY PEOPLE EQUATE ACCENT WITH PRONUNCIATION PRONUNCIATION. PRONUNCIATION IS ONLY ONE OF THE THREE COMPONENTS OF ACCENT. THE OTHER TWO INTOINATION AND -- INTONATION IS OFTEN CALLED SPEECH MUSIC. AMERICANS SPEAK DIFFERENT THAN BRITISH PEOPLE THAN AUSTRALIAN PEOPLE, AND SO ON AND SO FORTH. WE HAVE DIFFERENT SPEECH MUSIC. INKNOWNATION. WE TEND TO GO UP AND DOWN. AMERICAN PEOPLE SPEAK UP AND DOWN, WE RISE AND FALL WITH OUR WAY OF DELIVERING SPEECHES. OKAY. WHAT DOES ACCENT REDUCTION AND MODIFYING DO FOR ME? I'M GOING TO GO BACKWARDS HERE. WHAT DOES THAT DO FOR ME. ME. AS IN DOTTIE LI. HAD I NOT DONE WHAT I DID BACK AS A SPOKESPERSON TO GO THROUGH THIS AND THEN GET CERTIFIED, I WOULD NEVER BE HERE TODAY. I WOULD NEVER HAVE THE OPPORTUNITY TO WORK FOR THE WHITE HOUSE AND CERTAINLY, I WON'T BE MERE IN FRONT OF YOU. IT OPENED AN ENTIRE WORLD. IT CHANGED MY LIFE. ESPECIALLY THOSE WHO HAVE KNOWN ME FOR 20 YEARS. YOU KNOW THAT'S THE CASE. I'M NOT SAYING THAT JUST TO MAKE YOU HAPPY. OH, MY GOODNESS. SHE DID THIS AND THAT. NO. SO THIS IS A LIFE CHANGER. A GAME CHANGER HOW IS THAT TAUGHT? WE USUALLY HAVE A 15 WEEK PROGRAM. THE FIRST EIGHT WEEKS, WE CONCENTRATE ON ALL THE PHONEME. YOU KNOW WHAT A PHONEME IS? WAKE UP. IT'S THE SMALLEST UNIT OF A SOUND. THE WORLD SOUND HAS A FEW PHONEMES. IT HAS PHONEMES "OW" AND " NN" AND "DDA" IF YOU CAN'T PRONOUNCE THE PHONEMES RIGHT, YOU SAY THANK YOU. PEOPLE GET YOU. YEAH, MAYBE SHE MEANT THANK YOU. I'M GOING TO SHOW YOU A VIDEO. ONLY 41 SECONDS LONG. I'LL SHOW YOU THE DIFFERENCE BETWEEN THE F AND THE "TH" SOUND, WHICH LOTS OF ASIAN MEN WERE USING IN GERMAN AND IT'S EXECUTE THAT SOUND. I'M JUST GOING TO PLATE VIDEO RIGHT NOW. SORRY, YOU'RE LOOKING AHEAD. IT'S ALMOST THERE. HERE WE GO. CLICK ON THE LINK. >> MAY DAY, MAY DAY. HELLO? CAN YOU HEAR US. [STATIC). >> WE ARE SINKING. WE ARE SINKING. >> HELLO IN THIS IS THE GERMAN COURSE. >> WE'RE SINKING! WE'RE SINKING! >> WHAT ARE YOU THINKING ABOUT? * ALL RIGHT. YOU'RE LAUGHING. IT'S A LIFE AND DEATH SITUATION, FOLKS. WHY ARE YOU LAUGHING? IT'S A LIFE AND DEATH SITUATION. I WASN'T KIDDING, RIGHT? ALL RIGHT. SO THAT TELLS YOU THE DANGER OF SAYING THE WRONG THING. THESE ARE SOME EXERCISES I'M GOING TO GET TO YOU GO THROUGH WITH ME YOU IN JUST A SECOND. OKAY. HOW IS THAT TAUGHT, THE FIRST WEEKS, GOING TO GO THROUGH ALL 41 AMERICAN PHONEMES, WHICH YOU KNOW THE PHONEMES, TWO HOURS A WEEK. FOLLOWING 7 ADDITIOL WEEKS, WE HAVE HAD DESK COACHING TO WALK YOU THROUGH. LIKE THE FIRST 8 WEEKS, YOU LEARN THE THEORY, SO TO SPEAK, AND THE ADDITIONAL SEVEN WEEKS, IT'S APPLICATION TIME. WE DON'T KICK OUT. GO BACK TO THE WORLD. WE'RE GOING TO WALK YOU THROUGH FOR THE NEXT SEVEN WEEKS. SO JUST COMPLETE THE WHOLE PROCESS. NOT JUST LEARNING THE PHONEMES BUT COMMUNICATION. YOU KNOW, A LOT OF NONNATIVE SPEAKERS, MYSELF INCLUDED AND MOST OF YOU HERE, NONNATIVE SPEAKERS, WE HAVE A CHALLENGE, NOT JUST IN COMMUNICATION, BUT ALSO IN GRAMMAR SYNTAX AND OTHER THINGS. IT'S GRAMMATICAL STRUCTURE. IT'S ACCENT, IT'S INTONATION, IT'S YOUR DELIVERY, IT'S EVERYTHING. WE'RE GOING TO SHOW YOU HOW ALL THAT HAVE IS BEING TAUGHT TOGETHER IN THE 15 WEEK PROGRAM. A LOT OF NIH FOLKS ARE OUR CLIENTS AND SOME OF MY STUDENTS AND CLIENTS, I'M NOT GOING TO OUT YOU TODAY. DON'T WORRY. YOU KNOW WHO YOU ARE. I'M GOING TO SHOW YOU A SENTENCE. SO I'M GOING TO HAVE PAUL READ THE FIRST SENTENCE LIKE A TEXT BOOK. >> [SPEAKING AWAY FROM MICROPHONE] OKAY. AMERICANS DON'T REALLY SPEAK LIKE THAT. NO ONE TALKS LIKE THAT. I'M GOING TO SPEAK, I'M GOING TO FAKE A BRITISH ACCENT. I LEARNED BRITISH ENGLISH WHEN I WAS A KID IN CHINA. BETTY BOUGHT A BIT OF BETTA BUTTA. I WAS EXPECTING SOME APPLAUSE. COME ON. MELEE WITH MOST ALL RIGHT. IT'S LATE IN THE -IN-THE- DAY. GET INVOLVED. OTHERWISE YOU'RE GOING TO -- AMERICANS DON'T SPEAK LIKE THAT. AMERICANS SPEAK LIKE THIS. NOW, PAUL, COULD YOU DELIVER THAT AGAIN. YES, YOU COULD, COME ON. WOO-HOO! YAY. OKAY. THIS IS HOW AMERICANS REALLY SOUND LIKE. THE BRITISH ENGLISH, IT'S BETTY. SO MY BRITISH FRIEND CALLED ME ELLO DAUGHY: SEE HOW THEY DID WITH THE "T" THE "T" IS TURN INTO A SOFT "D" SO THESE ARE THE THINGS WE DO IN TRAINING. SO YOU NO LONGER SPEAK LIKE A FOREIGNER. ACTUALLY IMPACTS YOUR COMPREHENSION. SOMETIMES WHEN PEOPLE SPEAK, YOU DON'T UNDERSTAND THEM. BECAUSE IT'S BET-TEE. NOT REALLY A BEDDY. ALL RIGHT. NEXT SENTENCE. HELLO. ALL RIGHT. MY NAME IS EM. HOW DO AMERICANS REALLY SOUND LIKE? I'M GOING TO HAVE SOMEONE BACK THERE. TYRONE, ARE YOU STANDING? CAN YOU READ? I KNOW YOU AND I TALKED ABOUT ACCENT REDUCTION. YOU'RE FROM THE SOUTH. YOU PRETEND YOU HAVE A SOUTHERN DRAWL LIKE I DID ONCE UPON A TIME. COME ON UP TO THE FRONT. CAN YOU READ THAT MY NAME'S ED. REMEMBER I TALKED ABOUT ONE OF THE THREE COMPONENTS OF ACCENT IS WORD LIAISON. YOU'VE GOT TO LIAISON. SO IT'S NOT MY NAME IS ANN. THE LIAISON? I MET A GUY YEARS AGO, HIS NAME IS ART. HEY, I'M ART. I ALMOST SAID HEY, I'M MART. I CAUGHT MYSELF. I SAID HI -- ART. YOU SEE HOW HE DID IT? I'M MART. L I AM ART. I'LL DO THIS TO SPEEDUP. BOB IS ON THE PHONE. L AMERICANS DON'T REALLY SPEAK THEY SAY, BOB'S ON THE PHONE. SO SPEAKING OF ON THE PHONE, THIS WAS A PERFECT EXAMPLE. IN A LOT OF ASIAN COUNTRIES, WHEN THE PHONE RINGS, SOMEONE PICKS UP THE PHONE. THEY GO, WHO ARE YOU. RIGHT? LITERAL TRANSLATION. SO HERE, YOU PICK UP THE PHONE. IF THE OTHER PERSON SAYS WHO ARE YOU, THAT'S PERCEPTION. COME ON. LET'S TALK ABOUT PERCEPTION. WHAT IS THAT? WHAT? RUDE. AND NOT TOO LONG AGO, I TALKED TO A LADY AT THE UNIVERSITY OF MARYLAND. I SAID MAY I SPEAK TO MARY. HER NAME IS NOT REALLY MARY. MAY I SPEAK WITH MARY. SHE SAID, THIS IS ME. THAT'S HER NATIVE LANGUAGE TRANSLATED INTO CHINESE. THIS IS SHE. THIS IS A HER. THAT'S HOW WE SPEAK IT. SO THERE ARE MANY OTHER THINGS GRAMMATICAL STRUCTURES, ET CETERA THAT NEED TO BE TAKEN INTO CONSIDERATION. IT'S WORKING AGAIN? THANK YOU MUCH. THANK YOU. OKAY. I DON'T NEED TO GO BACK AND FORTH. NOW, LET'S JUST GO THROUGH SOME OF THE WORDS. I'M GOING TO HAVE A VOLUNTEER READ IT. THE YOUNG MAN, NICOLAI FROM RUSSIA.. FROM RUSSIA. WITH LOVE. COME ON. PEOPLE. HELLO. CAN YOU DO THIS? THE WHOLE LINE. WHAT HAPPENS WITH A LOT OF NONNATIVE SPEAKERS. ITALY. ITYIANS. WHEN WE DON'T FALL INTO THAT SPEECH PATTERN, THEY DON'T UNDERSTAND YOU. WHAT HAPPENS IN YOUR COMMUNICATION BREAKS DOWN. HAVE YOU A BARRIER. WHEN PEOPLE DON'T UNDERSTAND YOU, THEY TUNE YOU OFF. THEY JUST DON'T PAY ATTENTION TO YOU ANYMORE. YOU'RE NOT REDDIBLE ENOUGH. I MUST NOT BE DOING THIS RIGHT ALL OF A SUDDEN. I NEED ANOTHER VOLUNTEER. THEY HAVE A THEME EMPHASIS. I'M GOING TO HAVE A PERSON FROM CHINA TO READ THIS. WHOEVER UPONS TO VOLUNTEER. GO AHEAD. A LOT PEOPLE WERE SAYING PHOTOGRAPH, PHOTOGRAPHIE. WHEN AMERICANS HEAR YOU SAY PHOTOGRAPHER PHOTOGRAPHY, THE SPEECH PATTERN IS A. SEE HOW THAT'S IMPACTING YOUR COMMUNICATIONS? IT'S NOT EFFECTIVE ANYMORE. DISTINGUISH THE T AND THE D. I HEARD A YOUNG LADY WHO ASKED A QUESTION. WHO ASKED A QUESTION ABOUT MOTIVATING EMPLOYEES SOMEWHERE OVER THERE. OKAY. ANYONE. CAN YOU STAND UP AND READ THESE TWO IN ANYONE. TO TELL A TALL TAIL, OFTENTIMES, WE CAN'T DISTINGUISH THE A SOUND AND THE S SOUND. ALL THOSE THINGS. LET'S HIGHLIGHT A FEW THINGS, WITHOUT GOING THROUGHOUT WHOLE LIST. NUMBER FOUR. FIRST WORD IS WHAT? OFTENTIMES, YOU HEAR ASIAN SAME. AND I'LL GIVE YOU AN EXAMPLE. I'LL GIVE YOU AN EXAMPLE IN THE NEXT PAGE. I'M HAVING A LITTLE BIT OF A CHALLENGE. OKAY. I KNOW A Ph.D. SCIENTIST WHO WORKS FOR A SCIENTIFIC RESEARCH COMPANY AND SO HE WAS DOING SOMETHING ABOUT A FACIAL RECOGNITION SOFTWARE, AND HE WANTED TO TALK ABOUT T. SO WE GAVE A SPEECH ABOUT THE FACIAL RECOGNITION SOFTWARE AND IN ORDER TO TEST THE SOFTWARE, SOMEHOW, YOU'RE IN HIS SPEECH. HE MENTIONED THAT THERE ARE TWO SHEETS ON THE OCEAN THAT NEED TO BE THERE TO TEST THIS SOFTWARE. TWO SHEETS ON THE OCEAN. THINK ABOUT T. NOW, FIRST OF ALL, WHY ARE TWO SHEETS IN THE OCEAN. THIS IS THE PERFECT EXAMPLE OF ASIAN-AMERICANS WHO WHO CANNOT DISTINGUISH THIS LONG E, AND THE SHORTE. THE SHORT E IS IT LIKE SHIP. THE LONG E IS LIKE SHEEP. TO. NOW, I'M GOING TO STEP BACK. THIS IS A BRILLIANT Ph.D. SCIENTIST. I KNOW THERE ARE LOTS OF YOU HERE AT NIH. YOU'RE BRILLIANT. YOU'RE CREAM OF THE CROP. YOU'RE THE BEST. BUT IF A GUY WHO SPEAKS LIKE THAT, WHO GOES OUT TO MAKE A RESEARCH PRESENTATION OR DELIVER ANY TYPE OF REMARKS ABOUT YOUR AGENCY, YOU YOU'RE COMPANY WILL HAVE YOU DO YOU TRUST HIM ENOUGH TO SEND HIM OUT TO THE WORLD TO REPRESENT YOUR COMPANY, YOUR AGENCY DO YOU THINK HE WILL GET THE PROMOTION? NO? WHY NOT? HE MIGHT SUPERSEDER YOUR COMPANY, YOUR AGENCIES. NO MATTER HOW BRILLIANT HE IS. ARE YOU RELATING TO THESE STORIES AND THE GUY THAT I TALKED ABOUT, THE FACT WORKER WHO CAME TO MY SCHOOL, AND WANTED TO EDUCATE US. SO THESE EXAMPLES UPON EXAMPLE SOME ARE VERY ASIAN-AMERICAN SPECIFIC. I CAN'T DO THIS ANYMORE. SO LET'S COME BACK TO HERE. OKAY. THIS IS A STORY THAT YOU SAW, THE VIDEO STORY YOU SAW. THE THINK. THAT SUBSTITUTES THE PH SOUND AND SOMETIMES D. FOR INDIAN SPEAKERS, THAT'S VERY, VERY HARD. WE HAVE AN INDIAN SPEAKER FROM OCC OFFICE OF THE TREASURY DEPARTMENT. SHE'S BEEN SAYING "TANK YOU" FOR YEARS. NOT GOOD ENOUGH. IT'S JUST NOT GOOD ENOUGH. EVENER THOUGH PEOPLE COULD UNDERSTAND HER, PEOPLE WHO SHE'S BEEN WORKING WITH FOR YEARS, UNDERSTAND HER SPEECH PATTERN, BUT THAT'S JUST NOT THE STANDARD. SAME THING HERE AND YOU SOUGHT YouTube VIDEO. NOW, I MENTIONED INTONATION, WHICH IS ANOTHER COMPONENT OF ACCENT. THERE ARE THREE WAYS TO MAKE INTONATION, WHICH IS ALSO CALLED SPEECH MUSIC. THE FIRST WAY TO MAKE IT LOUDER. DID YOU HEAR ME? IS THAT GOOD IN NAH. NOT VERY NICE. AND THE SECOND WAY TO MAKE AN INTONATION IS TO STREETTTTCH THE WORD OUT. NO GOOD. AND TO FINAL WAY TO MAKE INTONATION OR THE PREFERRED WAY IS TO CHANGE THE PITCH LET'S TAKE A LOOK. I HAVE A SAMPLE SENTENCE NUMBER ONE. IT SOUNDS LIKE RAIN. NOTICE, I PUT THAT WORD IN RED. I ALSO PUT THAT RED IN TWO NOTES. SO IT'S RA-AYNE" SO ASIAN PEOPLE WOULD SAY RA. SO THE PATTERN IS DANIE IS DARKS DARKS D. RAIN. CHANGE THE PITCH. THE MEANING OF THE SENTENCE CHANGES. SECOND SENTENCE. NUMBER TWO. IT SOUNDS LIKE RAIN. I'M PUTTING THE PITCH, THE EMPHASIS ON THE WORD RAIN WHICH MEANS, IT IS RAIN. I'M GIVING YOU THAT INFORMATION. IT IS RAIN. IT SOUNDS LIKE RA-AYN. BUT I'M GOING TO PUT THE EMPHASIS ON THE WORLD SOUND COMES IN RED. SENTENCE NUMBER THREE: IT SOUNDS LIKE RAIN. ARE YOU WITH ME, PEOPLE IN OKAY. IT SOUNDS LIKE RAIN. BUT IT'S NOT. EVERYONE CAN RELATE TO THIS. I DIDN'T SAY HE STOLE THE MONEY. OKAY. I'M GOING TO GO THROUGH THE EXERCISE WITH YOU, TO SHOW YOU HOW CHANGING THE PITCH, CHANGING THE INTONATION WILL CHANGE THE MEANING OF THE ENTIRE SENTENCE. WATCH THIS. IF I PUT EMPHASIS ON THE FIRST WORD. I DIDN'T SAY HE STOLE THE MONEY. OLIVIA SAID IT. I DIDN'T SAY HE STOLE THE MONEY. THAT'S JUST NOT TRUE AT ALL. WITHOUT HAVING TO SAID IT IT SECOND SENTENCE, RIGHT? I'M CONVEYING THAT. THE THIRD WAY I DIDN'T SAY HE STOLE THE MONEY. I JUST INSINUATED OR I SUGGESTED. DON'T WE DO THAT ALL THE TIME? WE DO. NUMBER 4. I DIDN'T SAY HE STOLE THE MONEY. JOHNNY DID IT. FINAL WORD. I DIDN'T SAY HE STOLE THE MONEY. HE STOLE THE LAPTOP AND THE KITCHEN SINK. JUST SO CAN YOU GET THE MORE EFFECTIVE COMMUNICATION OUT OF THE TRAINING. I HAVE A GOOD FRIEND WHO IS AN OFFICER AT ANOTHER ORGANIZATION. I WILL NOT NAME. WE HAVE ANOTHER ORGANIZATION. YOU GUYS KNOW WHO THEY ARE AND SO THIS IS AN IMMIGRANT, AN ASIAN IMMIGRANT. HE LIKES TO COME UP TO THE PODIUM. HE LIKES TO SAY I WOULD LIKE FOR DOTTIE TO COME UP HERE TO DELIVER A KEYNOTE SPEECH. I WOULD LIKE FOR SHELTON TO GO DO SOMETHING. L THAT'S NOT APPROPRIATE. YOU JUST DON'T GO UP HERE TO SAY, I WOULD LIKE. BUT THAT'S HIS SPEECH PATTERN. IT'S VERY DISCONNG, RIGHT? IT'S -- I WOULD LIKE FOR DOTTIE. I WOULD LIKE FOR JOE SC HMOE. IT'S NOT I WOULD LIKE WALK ACROSS THE AISLE OTHER GO TO THE LEFT COLUMN. YOU'LL SEE BLUE PANTS. NOT BLUE PANTS. LIKE GOLD FISH. WE SAY A GOLD FISH. BUT YOU WALK BACK TO THE LEFT COLUMN. YOU SAY, A COLD FISH. YOU DON'T SAY A COLD FISH. VERY SUBTLE. BUT YOU HAVE TO REFLECT THAT. I JUST CAME FROM THE WHITE HOUSE BEFORE I GOT HERE TO ATTEND THE ARRIVAL CEREMO OF THE PRESIDNT OF CHIN A. THAT'S WHY I'M DRESSED LIKE THIS. NORMALLY, I DON'T GO TO DELIVER SPEECH, WEARING A CHINESE DRESS LIKE THIS. OH, WELL. BUT HERE'S THE PLACE WHERE I WAS THIS MORNING. ON THE REPUBLICAN RIGHT-HAND CORNER. IT'S CALLED THE WHITE HOUSE. IT'S A SET PHRASE, RIGHT? WE KNOW THAT. 1600 PENNSYLVANIA AVENUE, PRIME REAL ESTATE. YEAH, THERE ARE A FEW PEOPLE WHO ARE VYING FOR THAT PLACE THE NEXT ELECTION CYCLE. SO IT'S THE WHITE HOUSE. BUT IF YOU WALK ACROSS TO GO TO THE LEFT COLUMN. IT'S A THING THAT'S ALMOST THE SAME, RIGHT? IF YOU HAVE A HOUSE THAT'S WHITE, YOU'RE GIVE GIVING A PARTY. -- MAKE A LEFT ON MAIN STREET. MAKE A RIGHT ON THE STREET. ON THE RIGHT-HAND SIDE IT'S THE WHITE HOUSE. I GUARANTEE YOU, YOUR HOUSE IS NOT THE WHITE HOUSE. YOUR HOUSE IS THE WHITE HOUSE WITH THE EMPHASIS IS NOT ON WHITE. YOUR HOUSE IS THE WHITE HOUSE. NOT THE WHITE HOUSE. YOU'RE VERY IMPORTANT. NOW, HERE'S A QUIZ. WHAT'S THE DIFFERENCE BETWEEN, I'M NOT EVEN GOING TO READ IT. I'M GOING TO HAVE THIS YOUNG MAN READ IT GOOD JOB. OKAY. WHAT'S THE DIFFERENCE? ANYONE IN GO AHEAD. WOW. WOW. LET'S GIVE THEM A ROUND OF APPLAUSE. SO YOU READ ON THE LEFT COLUMN. AN ENGLISH TEACH SERVANT FROM ENGLAND, AN ENGLISH TEACHER, WHO IS SOMEONE WHO TEACHES THE SUBJECT OF ENGLISH. I'VE HAD A FEW ENGLISH TEACHERS IN MY LIFE. HAVE YOU? GOOD. BUT DID YOU KNOW THIS IS HOW YOU DO IT? NO? THAT'S OKAY. YOU WILL LEARN ALL OF THAT IN THE TRAINING, IN THE ACCENT REDUCTION TRAINING. NOW, I MENTIONED ERIC CHAVEZ, BESIDES ACCENT INTONATION, GRAMMAR IS VERY IMPORTANT. THAT'S IMPACTING YOUR COMMUNICATION. IT'S NO LONGER EFFECTIVE. IF YOU'RE SPEAK WITHING INCORRECT GRAMMAR AND EVERYTHING ELSE. THIS IS THE FIRST LINE. IF YOU'RE DOING BUSINESS WITH A STREET VENDOR. I'M GOING TO INTIM $35, 50 SENSE. WE CAN'T SPEAK LIKE THAT IN THE WORKPLACE. NO, I DON'T SPEAK LIKE THAT. OH. YES YOU DO. I'VE HEARD PLENTY. YOU FORGET THE PLURAL. AND I HAVE A LOT CHINESE FRIENDS WHO WOULD ARGUE WITH ME. OH. YES, WE KNOW THE GRAMMAR SO WELL. WE LEARN GRAMMAR SO WELL. I THINK WE UNDERSTAND GRAMMAR BETTER THAN AMERICANS. YOU STILL SAVE $35.50 CENT. YOU DON'T KNOW GRAMMAR -- -- THRIVE DOLLAR, 50 CENT. YOU CAN'T ARGUE WITH THAT. YOU DO KNOW GRAMMAR. CLEARLY, YOU'RE NOT USING IT. I WAS TALKING TO MY COLLEAGUE. WHICH ONE IN AND SHE DIDN'T GET IT. I WAS TALKING TO MY COLLEAGUES. I HAVE 11 STUDENTS. NOT GOOD ENOUGH. MANY OTHER GRAMMATICAL ERRORS, REFLECTING SOME OF THESE SENTENCES. I'M NOT GOING TO GO THROUGH THEM WITH YOU LIKE A GRAMMAR TEACHER, BUT WE MAKE THESE KINDS OF MISTAKES IN THE WORKPLACE. WHETHER THROUGH SPEAKING OR YOUR E-MAILS. I SEE SOME OF FAMOUS E-MAILS. MY GOODNESS, AND THE BOSSES USUALLY REACT TO THOSE E-MAILS WITH A HEART ATTACK. I'M GOING TO TALK ABOUT THIS ONE PARTICULAR PERSON, A CLIENT. I'M NOT GOING TO REVEAL THE NAME. WHO WORKS AT USDA. ANY USD APPEAL HERE? ONE? WELL, THIS PERSON WORKS THERE, WHO HAS BEEN A CLIENT, WHO WOULD WRITE E-MAILS LIKE THIS TO THEIR CLIENT ONE DAY, I SAID, LET ME LOOK AT YOUR E-MAILS. I TOOK A LOOK AND I WAS CRINGING. I WAS CRINGING. I SAID OH, MY GOSH. THIS IS SO, SO BAD. YOU CANNOT AFFORD TO SEND THAT KIND OF MESSAGE TO THEM. SO IT'S NOT NOT JUST SPEAKING BUT IT'S ALSO WRITING SOME GRAMMAR. QUESTIONS SO FAR. I HAVE MORE COMMENTS GRAMMATICAL ERRORS MADE BY NONNATIVE SPEAKERS AND ASIAN SPEAKERS, IN PARTICULAR. SHE CALLED ME YESTERDAY. WHERE IS THE ED? YOU'VE GOT TO REFLECT THAT. THE PAST TENSE NEEDS TO BE REFLECTED IN YOUR SPEECH. VERY LIVE. DID YOU HEAR ME IN YEAH. THAT'S HOW WE TALK. SOME OF US. AT LEAST. NOT GOOD. AND THEN PREP SIGHT-IMPAIREDS ARE ALSO A BIG CHALLENGE FOR A LOT US. ON 1958. AND THE SECOND SYSTEM. I'M ALSO GOING TO MIMIC. REMEMBER THE LONG E AND THE SHORTE. RIGHT. LIVE VERSUS LEAVE. WE LIVE A BIG HOUSE. KATHY IS NOT KATHY. KATHY IS A DIFFERENT PERSON. REMEMBER MAMMA CAT IN POP CULTURE. I DIDN'T KNOW MAMMA CAT. I HAD TO LEARN. I'M NOT OLE ENOUGH TO REMEMBER MAMMA CAT. I'M GOING TO BE 29 NEXT YEAR FOR THE SEVENTH TIME. TRYING TO MIMIC WHAT CLAIR HAD TO SAY. SO THIS IS WHAT? DON'T BE AFRAID. I CAN'T HEAR YOU PEOPLE. I TELL MY CLIENTS, TREE IS SOMETHING OUTSIDE THAT'S GROW WITHING BRANCHES AND LEAVES. SO THIS IS NOT A TREE. I NEED TREE PEOPLE. UNACCEPTABLE. RIGHT. THINKING. DON'T BE THINKING. THAT'S A DIFFERENT THING ENGLISH IS NOT ENGWISH AND THE THIRD BULLET IS NOT FLY LIGHT. I HATE THAT JOKE ABOUT ASIANS. YEAH, WE'RE LAUGHING. I USED TO HAVE A GERMAN COLLEAGUE. SHE WOULD SAY, I HATE [INDISCERNIBLE]. ROBERT. IF YOU USE BRITISH ENGLISH. BRITISH ENGLISH WOULD BE KRIA. HOWEVER, BECAUSE THAT AMERICAN "R" IN THAT SECOND WORD, CAREER. THE LAST R. THAT'S WHERE YOU DEFERENTIATE THAT WORD FROM THAT COUNTRY. I SEE, IT ALL SOUNDS THE SAME. NOW, WE TALKED ABOUT ALL THAT, THOSE CHALLENGES, AND THINGS THAT IMPACT YOUR COMMUNICATION, THAT WILL HAVE LET'S JUST SAY, A NEGATIVE PERCEPTION OF YOU AS A PROFESSIONAL, AS AN INDIVIDUAL. SO THERE ARE A LOT OF DISADVANTAGES I AM NOT GOING TO DWELL ON THE ADVANTAGE OF HAVING HARD TO UNDERSTAND ACCENT. I'M GOING TO SLIP AROUND TO TALK ABOUT THE ADVANTAGE OF HAVING IMPROVED ACCESS, IMPROVED COMMUNICATION, INCLUDING THE GRAMMATICAL STRUCTURE AND SO ON AND SO FORTH. AND EVERYTHING WE HAVE MENTIONED. SO THIS, YOU CAN READ, I WILL NOT READ LINE BY LINE, WORD BY WORD, BUT BASICALLY, ONCE YOU HAVE AN IMPROVED ACCENT AND COMMUNICATION STRUCTURE, YOU'LL HAVE THE CONFIDENCE YOU NEED TO MOVE ON. I DIDN'T GET THE MEMO. I WASN'T PART OF MY PLACE AND ALL THE GOOD STUFF. >> [SPEAKING AWAY FROM MICROPHONE] >> DO YOU ALL AGREE TO THE RESEARCH RESULT? OKAY. GOOD. ALL RIGHT. NOW, I'M GOING TO WRAP THIS UP BECAUSE I NEED TO LEAVE A COUPLE MINUTES FOR YOUR QUESTION AND ANSWER. SOME OF THE ANSWERS, SOME QUESTIONS OF COURSE ANSWERED. SO TO GET YOUR MESSAGE ACROSS, YOU NEED TO HAVE THE ARTICULATION INTONATION STRESS, RHYTHM, CERTAINLY GRAMMATICAL STRUCTURES. YOUR CHOICE OF VOCABULARY. THE PROJECTION OF THE BODY LANGUAGE, EYE CONTACT. PHYSICAL ATTIRE. YOU'VE GOT TO USE EVERYTHING IN YOUR POWER TO GET YOUR MESSAGE ACROSS. GIVE YOURSELF 15 MINUTES OF TIME AND EFFORT TO IMPROVE YOUR COMMUNICATION. YOUR LIFE WILL BE CHANGED. MINE WAS. IT'S CONTINUE TO CHANGE. I OFFER A BETWEEN MINUTE FREE COMMUNICATION AUDIT. THAT IS A LOT OF TIME ON MY END, I'M WILLING TO DO THAT BECAUSE MY MISSION IS TO HELP THE ASIAN-AMERICAN COMMUNITY. I'M WILLING TO DO THAT, HOWEVER, YOU HAVE TO CALL ME AND SCHEDULE THAT. SOMEONE MENTIONED MOTIVATION EARLIER. MOTIVATION. YOU MIGHT BE MOTIVATED NOW BUT THREE DAYS LATER, YOU MIGHT BE LIKE, DOTTIE WHO? OH. SHE MAY BE TALKING ABOUT SOMEONE ELSE. YOU MAY NOT KNOW UNTIL YOU GET THAT AUDIT TO FIGURE OUT WHERE YOUR CHALLENGES MIGHT BE AND YOUR BLIND SOT SPOTS OPENS. WHAT ARE BLIND SPOTS IN ANYONE? WHAT ARE BLIND SPOTS. IT MIGHT BE A JOKE. THAT'S WHY THEY'RE BLIND SPOTS. THEY WERE CALLED BLIND SPOTS FOR THAT VERY REASON, WE ALL HAVE BLIND SPOTS. DO YOU HAVE A COACH? I HAVE A COACH. COACHES HAVE COACHES. SO IF YOU KNOW YOU'VE BEEN BEEN CHALLENGED, I'VE HEARD FROM A FEW OF YOU AS LEAST. YOU KNOW YOU HAVE A CHALLENGE IN COMMUNICATIONS AND EVERY TIME YOUR BOSS GIVES YOU A YEAR-END REVIEW OR A HALF YEAR CHECK-IN, WHATEVER THEY CALL THAT. DO THEY TELL YOU YOU NEED TO IMPROVE COMMUNICATION? YES OR NO? JUST ONE YES. THANK YOU FOR BEING BRAVE. TWO YESES. ANYONE ELSE? NOBODY? THANK YOU. OKAY. THREE PERSONS HERE. I BELIEVE THERE ARE MORE. BUT THAT'S OKAY. IF YOUR BOSS HAS BEEN TELLING YOU THAT YOU NEED TO IMPROVE YOUR COMMUNICATION, YEAH, DO I. I ACTUALLY DO. TODAY. WHAT HAVE YOU DONE TO IMPROVE YOUR COMMUNICATION. HAVE YOU DONE ANYTHING AT ALL TO ADDRESS THAT? YOU'RE JUST GOING TO LET IT GO? WE HAVE A SAYING IN CHINESE. [SPEAKING FOREIGN LANGUAGE]. OH. IT'S OKAY. I'M 40, 50, 60, WHATEVER. I'M 29. FOR THE RECORD. SO I THINK I'M DONE LEARNING. I'M DONE. I CAN'T LEARN ANYMORE. I'VE GOT CARDS, DEGREES, I'VE GOT CHILDREN, I'VE GOT EVERYTHING, I'M ALL SET. I'VE GOT HOUSING. ONE ON THE BEACH, WAY IN THE MOUNTAIN, WAY IN THE SUBURB. I'M ALL SET. NO. I DON'T NEED TO GO FOR THAT MANAGEMENT LEVEL. I DON'T NEED TO BE AN S.C.S. YOU CAN'T PAY ME I DON'T KNOW WHAT'S GOING ON HERE. WHEN WE COMMUNICATE LIKE THAT GUY, THE TWO SHEEP ON THE OCEAN AND OTHER GUY ABOUT ABUSING ALCOHOL AND $35, 50 SENSE, YOU CAN'T GET FAR IN YOUR CAREER. YOU CANNOT GET FAR AT ALL. THAT'S WHY YOU'VE BEEN STUCK I'VE HEARD MANY COMPLAINTS. MET A USDA SCIENTIST RECENTLY. HE STARTED WITH USDA10 YEARS AGO. OH. WOW, YOU'VE BEEN HERE FOR A LONG TIME. YEAH. WHEN YOU STARTED, WHERE WERE YOU AT? HE SAID I WAS A GS-13. WHAT ARE YOU NOW? BY NOW, YOU'VE GOT TO BE A 15. WHAT WERE YOU NOW? CAN YOU GUESS? HE'S STILL A 13. YOU THINK FOR 10 YEARS, THERE WAS NO ROOM FOR IMPROVEMENT, DO YOU THINK? WHAT WAS THE ANSWER? AND SHE SAID NO. MAYBE HE'S LIKE THE TWO SHEEPS ON THE OCEAN, KIND OF PERSON. I DON'T KNOW. I HAVEN'T HEARD HIM SPEAK A WORD OF ENGLISH TO ME YET. I DON'T KNOW. BUT I HAVE A HUNCH. I'VE MET ENOUGH PEOPLE. I KNOW THE CHALLENGES, COMMUNITY THAT MANIFEST THEMSELVES IN A LOT OF WAYS. MEANT BELLATOR ON SPIKE THINKS THIS GUY IS NOT READY. YOU'RE NOT READY TO BE A D.S., WHATEVER. YOU'RE NOT READY TO BE A MANAGER BECAUSE OF YOUR SOFT SKILLS. SOFT SKILLS YOU'VE HEARD THE TERM ARE "GLASS CEILING" BEFORE? HAVE YOU HEARD OF THE TERM "BAMBOO" CEILING. THAT'S US. IT'S OPEC. YOU CAN'T SEE THROUGH. SO WE HAVE THE BAMBOO CEILING RIGHT THERE. YOU CAN'T -- IF YOU'RE NOT WILLING TO DO SOMETHING ABOUT YOUR COMMUNICATION SKILLS, AND OTHER SOFT SKILLS. THERE'S NO WAY YOU'RE GOING ADVANCE AND MOVE UP AND FULLY UTILIZE YOUR POTENTIAL. JUST IMAGINE THE THINGS YOU COULD HAVE DONE, WOULD HAVE DONE, IF YOU HAD A CHANCE TO REALIZE YOUR FULL POTENTIAL I USED BEFORE. WHAT YOU DON'T KNOW CAN HURT YOU. THANK YOU. YOU'RE MORE THAN WELCOME TO USE THE MICROPHONE. YOU BETTER CHECK IT OUT. WECHAT.COM. IT'S A FREE APLA. PEOPLE COMMUNICATE. A LOT OF FOLKS THAT WE CHAT WITH ME, SOME OF YOU COME BECAUSE YOU'VE SEEN ME ON WE CHAT, AND I'M ON TWITTER, LINKEDIN. AS AN OLD FASHIONED REPORTER, I FOUND TWITTER BEING A VERY GOOD PLATFORM TO TWEET ABOUT MESSAGES AND WHAT HAVE YOU. YOORE THAN WELCOME TO FOLLOW ME ON TWITTER. I CAN'T MAKE DO YOU T. HAVE YOU TO SCHEDULE A TIME WITH ME. I'M WILLING TO GIVE YOU THAT TIME. BUT YOU'VE GOT TO TAKE ADVANTAGE OF THAT. >> THANK YOU FOR YOUR TALK AND I HAVE A PERSPECTIVE QUESTION FOR YOU. SOMETIMES IT'S WHEN PEOPLE COME UP. THE FIRST THING YOU SAY IS THAT I'M PROUD OWNER OF [INDISCERNIBLE]. WHAT'S YOUR PERSPECTIVE ON THAT. I'M JUST CURIOUS. THANK YOU. >> IT'S A P.R. PLUG YOU WANT PEOPLE TON ABOUT YOUR BRAND. SO THAT PERSON COMES UP AND SAYS, I'M A PROUD OWNER. PROUD MANAGING DIRECTOR OF TRANSPACIFIC COMMUNICATIONS. IT'S THEIR WAY OF GIVING THEMSELVES A PLUG. IT'S P.R. IT'S A WAY OF SHOWING OFF. I'M SO-AND-SO. THIS IS MY BRAND, MY PRODUCT. THE QUESTION IS ABOUT USING GOOGLE. GOOGLE HAS PRONUNCIATION GUIDES, SOME KIND OF DICTIONARIES, ALSO PROVIDES SIMILAR THINGS. YOU WANTED TO KNOW IF IT'S ACCURATE. SHOULD WE USE IT. YOU CAN USE IT. YOU CAN USE DICTIONARY.COM, CAN YOU USE A LOT OF ONLINE TOOLS BUT THE POINT IS, WHEN YOU COPY, WHEN YOU MIMIC THAT PRONUNCIATION, YOU DON'T KNOW IF YOU'RE GET TOGETHER RIGHT. DOES THAT MAKE SENSE? CAN I HEAR PEOPLE SAY, YOU KNOW, THE WORD IS ENGLISH. AND THEY WILL SAY ENGWISH. SO YOU SEE WHAT I'M TRYING TO GET AT THIS TIME AT ? YOU CAN'T HEAR WHAT YOU SOUND LIKE, UNLESS YOU GET A PROFESSIONAL TO FIGURE OUT WHERE YOUR CHALLENGE MIGHT BE. YOU CAN BE SAYING THANK TANK YOU AND YOU THINK YOU'RE SAYING THANK YOU. YOUR "TH" IS NOT THERE. YOU NEED SOMEONE TO HELP YOU PRONOUNCE THE PHONEMES CORRECTLY. DID I ANSWER YOUR QUESTION? OKAY. GOOD. HI, DOTTIE, THANK YOU FOR YOUR EXCELLENT PRESENTATION. ARE YOU LOCATED LOCALLY OR WHERE ARE YOU LOCATED IN. >> I'M LOCATED HERE IN MARYLAND BUT WE GO TO D.C. QUITE A BIT AND I'M ALSO AVAILABLE TO TRAVEL. I TRAVEL TO A LOT PLACES TO GIVE KEYNOTE SPEECH IT'S CONFERENCES, COMPANY RETREATS OR WHAT HAVE YOU. ARE YOU COUNTED? >> I'M LOCKED IN MONTGOMERY DOWN NEROCKVILLE. I JUST WANT TO COMMENT ON SOMETHING YOU SAID EARLIER ABOUT PEOPLE WITH ACCENTS. I'M A GRADUATE AT THE UNIVERSITY OF MARYLAND AND I HAVE A DEGREE IN ENGINEERING. WHEN I WAS IN GRADUATE SCHOOL, THIS IS A LONG TIME AGO, MOST OF THE T.A.'S, IN FACT, MOST PROFESSORS ARE FOREIGN-BORN. UNIVERSITY OF MARYLAND IS A STATE UNIVERSITY, SO HAVE YOU LOTS OF FOREIGN PROFESSOR, AND A LOT OF THEM HAVE HORRIBLE, HORRIBLE ACCENTS AND IT USED TO BE A NIGHTMARE FOR ALL STUDENTS, ESPECIALLY GRADUATE STUDENTS BECAUSE MANY OF THEM, THEY DON'T SPEAK ENGLISH AS THEIR FIRST LANGUAGE TO BEGIN WITH. AND THEY'RE LISTENING TO SOMEONE FROM ANOTHER CULTURE WITH AN ACCEPT, SPEAKING ENGLISH. YES, I UNDERSTAND THE STRUGGLE AND OF COURSE, I UNDERSTAND THE SOCIALISMICATIONS, AND THE KOREAN IMPLICATIONS OF NOT SPEAKING CORRECTLY. >> THANK YOU FOR THAT COMMENT. I WANT TO MENTION SOMETHING THAT ELIZABETH SAID EARLIER. YOU WERE HERE. YOU SAID DON'T WORRY ABOUT YOUR ACCENT. DON'T WORRY ABOUT YOUR GRAMMAR. I WANTED TO JUMP. YOU DO HAVE TO WORRY ABOUT YOUR GRAMMAR, YOUR ACCEL, YOUR APPEARANCE, YOUR HAIR. I HAD A CLIENT, SHE IS A PROFESSOR AT GEORGE MASON DRIVE UNIVERSITY. ONE SEMESTER, SHE TAUGHT UNDER GRAD. UNDER GRAD, YOU KNOW, ALMOST HAD A STRIKE AGAINST HER, BECAUSE THEY COULDN'T UNDERSTAND HER. SHE FINALLY CAME TO US AND WENT THROUGH THIS TRAINING. SHE SAID, I TOLD THEM IN CLASS. I TOLD THEM ABOUT A PHRASE CALLED UNIQUE CORRECTOR. AND I SAID WHAT IS A U-MEEK CORRECTOR. YOU CAN CORRECT A U-NEEK. APPARENTLY, SHE PUT THE EMPHASIS ON THE WRONG WORD. UNIQUE CHARACTER. SO IT'S THAT KIND OF SITUATION WHERE YOU HAVE AN ACCEPT. YOU CREATE ISSUES AND CHALLENGES IN YOUR COMMUNICATION. ANYBODY ELSE? NO OTHER QUESTION OR COMMENTS? ALL RIGHT. WITH THAT, THANK YOU, LADIES AND GENTLEMEN. THANK YOU FOR HAVING ME. I APPRECIATE IT VERY MUCH. COME TALK TO ME IF YOU'D LIKE, I'LL BE HERE FOR ANOTHER HALF AN HOUR, AT LEAST. I REALLY APPRECIATE YOUR TIME. >> SO THIS CONCLUDES OUR WORKSHOP. AS YOU STAY FOR A FEW MINUTES, YOU KNOW, WE'RE GOING TO -- WE WILL SEND YOU AN E-MAIL TO ASK TO YOU FILL OUT A SURVEY. PLEASE DO THAT FOR US. WE NEED THE HELP. WE NEED TO FIND OUT HOW WE CAN DO BETTER TO CONTINUE TO IMPROVE OUR WORKSHOPS AND TOPICS, AND THE WAY WE DELIVER AND REMEMBER. WE'RE ALWAYS HERE, THIS IS JUST THE BEGINNING. WHENNURE RUN INTO CHALLENGES, IN YOUR LIFE, WHETHER PROFESSIONAL OR FROM A PERSONAL, YOU KNOW, WE'RE HERE AND WE'RE ONLY AN E-MAIL AWAY AND WE'D LIKE TO -- I'M SORRY. SARA PAUL WOULD LIKE TO HAVE A FEW MINUTES WITH YOU TO SHARE HER EXPERIENCE AS A MENTEE. ON THE MENTAL PROGRAM. >> HELLO, MY NAME IS SARA KNOCKOUT POWER. I AM HERE TO SPEAK TO YOU TODAY ABOUT MY EXPERIENCE WITH THE APAC MENTORING PROGRAM. I OWE MY KNOWLEDGE ABOUT THIS PROGRAM TO TYRONE BANKS, THANK YOU, TYRONE X ALSO DEBRA CHU. I THINK YOU'RE BOTH GREAT. THE PROGRAM PAIRED ME WITH A WOMAN OF VISION, DYNAMISM AND SUBSTANCE. AS ASIANS, EDUCATION IS SOMETHING THAT WE DO VERY WELL. WHAT I LEARNED IN MY MENTORING, HOWEVER, IS THAT EDUCATION CAN TAKE DIFFERENT FORM. I HAVE LEARNED THINGS ABOUT MYSELF IN THIS MENTORING PROGRAM, THAT I WOULD NOT HAVE LEARNED IN ANY CLASSROOM. THIS DOES NOT MEAN, HOWEVER, THAT THERE HAS NOT BEEN A FORMAL EDUCATIONAL COMPONENT IN THIS MENTORING PROGRAM. THIS MENTORING PROGRAM, THAT APAC OFFERED ME, INCLUDED COMPREHENSIVE WORKSHOPS ON INTERVIEWING, NETWORKING AND HOW TO WRITE A RESUME, THAT WILL GET YOU TH BEST QUALIFIED FOR THAT GREAT PAYING AND EMOTIONAL SATISFYING FEDERAL JOB. WORKING HARD, WE AS ASIANS CAN GET CAUGHT IN ASYLUM. THROUGH APAK'S MENTORING PROGRAM, I FOUND A LADDER THAT HAS ALLOWED ME TO CLIMB UP AND LOOK OVER THE TOP OF ASYLUM. NELSON MANDELA HAS SAID THAT EDUCATION IS THE KEY TO EFFECTING CHANGE IN THIS WORLD. I ENCOURAGING EACH ONE OF YOU TO MAKE AN INVESTMENT IN YOUR OWN CAREER EDUCATION BY APPLYING FOR THE APAC MENTORING PROGRAM. HAVE YOU ROUTES IN A CULTURE THAT IS DEEP AND GREAT. THROUGHOUT MENTORING PROGRAM, YOU WILL NOW GIVE YOURSELF WINGS. THANK YOU.