>> GOOD AFTERNOON.

WELCOME TO THE "NIH BACK-UP CARE

 PROGRAM"

SEMINAR.

WHAT YOU NEED TO KNOW.

I'M TONYA LEE, PROGRAM MANAGER FOR

THE NIH CHILDCARE PROGRAM.

JOINING ME TODAY FROM BRIGHT

HORIZON FAMILY SOLUTION IS LINDA

McDONALD AND LIZ DESPRES.

LIZ AND I WILL BE PRESENTING

THIS PROGRAM TODAY.

THANK YOU FOR JOINING US IN

BUILDING 31 AND THOSE WATCHING

VIA THE VIDEO WEB CAST.

FOR THOSE IN BUILDING 31,

PLEASEY YOUR MICROPHONE IF YOU

HAVE A QUESTION OR A COMMENT SO

THAT OUR VIEWERS CAN LISTEN TO

THE DISCUSSION.

FOR THOSE VIEWING VIA THE

WEBCAST THERE'S A LINK RIGHT

BELOW WHERE YOU ACCESS THIS WEB

CAST WITH THE HANDOUTS AND SHE

SLIDES, OUR LUNCH AND LEARN

SEMINARS ARE ARCHIVED AND ARE

AVAILABLE THREE TO FOUR DAYS

AFTER THE SESSION HAS OCCURRED.

TODAY LIZ AND I WILL TALK ABOUT

BACKUP CARE, A LOT OF PEOPLE ARE

THINKING, WHAT IS BACKUP CARE

AND WHAT DO I NEED TO KNOW ABOUT

IT?

WE WILL BE TALKING ABOUT THE NIH

BACKUP CARE PROGRAM.

WHO IS BRIGHT HORIZONS AND WHAT

IS THE "BACK-UP CARE ADVANTAGE

PROGRAM", HOW TO RIDGE AND

RESERVE CARE, POLICY AND FEES,

AND RESOURCES IN THE NIH

COMMUNITY.

>> THE NLY AH "BACK-UP CARE

PROGRAM" ITS AN ARRAY OF

EMERGENCY AND/OR SHORT CARE FOR

CHILDREN, ADULT, ELDERLY DEPEP

DENTS AND FOR YOU, YOURSELF,

WITH SELF-CARE NATIONWIDE.

NIH EMPLOYEES CAN USE THIS

PROGRAM WHEN THEY NEED TO BE AT

WORK AND THEIR REGULAR

ARRANGEMENTS ARE UP AVAILABLE.

NIH HAS CONTACTED WITH BRIGHT

HORIZONS FAMILY SOLUTIONS TO

PROVIDE ACCESS TO ITS "BACK-UP

CARE ADVANTAGE PROGRAM".

THIS WILL ASSIST EMPLOYEES IN

BALANCING COMPETING DEMAND OF

WORK AND LIFE, SO YOU CAN COME

TO WORK WHEN YOU NEED TO.

THIS IS A THREE-YEAR PILOT

PROGRAM WHICH WAS INITIATED AND

SUPPORTED BY THE NIH CHILD

CAREBOARD, ENVIRONMENTAL CAREERS

THE FELLOWS COMMUNITY, DURING

THE NEXT THREE YEARS THIS

PROGRAM WILL BE EVALUATE BID THE

OFFICE OF RESEARCH SERVICES AND

THE NIH CHILDCARE BOARD.

TO ESTABLISH A RETURN OF

INVESTMENT TO THE NIH AND ALSO

THE USAGE AND CUSTOMER

SATISFACTION FOR THIS PROGRAM.

HI, I'M LIZ, AND I HAVE BEEN

WITH BRIGHT HORIZON FOR 15 YEARS

IN MAY.

HOPEFULLY I CAN ANSWER YOUR

QUESTIONS.

I JUST WANT TO GIVE YOU A LITTLE

HISTORY ABOUT BRIGHT HORIZONS.

WE HAVE BEEN DOING BACK-UP CARE

FOR OVER 20 YEARS.

THE COMPANY IS OVER 25EERS OLD

BUT WE HAVE BEEN WORKING WITH

BACKUP AND WORK LIFE PROGRAMS

FOR OVER 20 YEARS.

WE ARE CONSIDERED A PROVIDER OF

CHOICE OF OVER 80% OF OUR BRIGHT

HORIZONS CENTERS ARE ACCREDITED

FOR THE NATIONAL ASSOCIATION FOR

THE EDUCATION OF YOUNG CHILDREN.

WE HAVE OVER 650 CENTERS, AND

THEN THOUSANDS OF CENTERS THAT

ARE PART OF OUR NETWORK.

AND THEN WE'RE ALSO CONSIDERED

EMPLOYER OF CHOICE, HAVING JUST

MADE THE FORTUNE 100 BEST

COMPANIES TO WORK FOR THE 13th

13th TIME IN 2011.

SO, WHY USE BACK-UP CARE?

WHAT ARE SOME OF THE REASONS YOU

NEED BACK-UP AND THEY WELL, FOR

SOME OF THOSE PLANNED OCCASIONS

THAT YOU KNOW ABOUT, AS FAR AS

CAREGIVER VACATIONS, SCHOOL

BREAKS, TEACHER CONFERENCE DAYS,

AFTER MINOR SURGERY OR FOR

BUSINESS TRAVEL.

YOU CAN USE IT FOR THOSE

UNPLANNED OCCURRENCES, WHICH ARE

SCHOOLS MAY BE CLOSED DUE TO

WEATHER, MILD ILLNESS.

YOUR CHILD HAS A MILD ILLNESS.

OR YOUR PROVIDER QUITS AT THE

LAST MINUTE, OR YOU ARE IN

BETWEEN CARE ARRANGEMENTS.

SO, YOU HAVE LEFT ONE CENTER AND

CAN'T START THE OTHER ONE FOR A

COUPLE WEEKS OR RETURNING FROM

MATERNITY LEAVE AND DON'T HAVE

CARE YET, YOU CAN USE IT FOR

THOSE OCCASIONS.

WHAT IS THE "BACK-UP CARE

ADVANTAGE PROGRAM"?

THREW YOUR PROGRAM YOU HAVE

ACCESS TO CHILD CARE CENTERS,

YOU HAVE IN-HOME ADULT CARE, AND

YOU HAVE IN-HOME CHILD CARE.

THE NEXT TWO SLIDE I'M GOING TO

TALK ABOUT EACH ONE OF THESE

SERVICES.

THE FIRST IS THE CENTER-BASED

CHILD CARE.

YOU HAVE ACCESS TO BRIGHT

HORIZON CENTERSES AND ALSO WE

PARTNER WITH NETWORK CENTERS IN

THE AREA.

SO WE PARTNER WITH CERTAIN

PROVIDERS AND IF THERE ISN'T A

BIG POPULATION OF BRIGHT HORIZON

CENTERS WE WILL PARTNER WITH

OTHER CENTERS IN THE AREA.

MOST CENTERS TAKE INFANTS TO

PRESCHOOL.

SOME CENTERS TAKE UP TO SCHOOL

AGE.

SO YOU HAVE TO FINE OUT FROM

THAT CENTER.

YOU CAN CALL WHEN WE TALK LATER

HOW TO DO THAT AND RESERVE CARE,

THEY'LL TELL YOU THE AGES THEY

TAKE ARE.

OUR CENTERS ARE LICENSED.

WE TRY TO FINE PARTNERS WITH

OTHER ACCREDITED.

IF THEY'RE NOT ACCREDITED, WE

LOOK AT THEIR REPORT, THEIR

PROGRAM, AND MAKE SURE OUR-TO-S

MATCH.

WE HAVE A TEAM, CALLED THE

QUALITY ASSURANCE TEAM, THAT

WILL GO THROUGH AND LOOK AT THE

PARTNERS.

AND IF THEY'RE NOT BRIGHT

HORIZONS, WE MAKE SURE HOW THEY

DO BACKGROUND REFERENCES, THEIR

PROGRAM, PHILOSOPHIES ON

EDUCATION, THEIR LICENSES AND

ALL OF THE PROVIDERS HAVE TO BE

CPR AND FIRST-AID TRAINED AT

THOSE FACILITIES.

NOW, THERE'S IN-HOME CHILD CARE.

THE FIRST REASON TO USE IN-HOME

CHILD CARE IS FOR A MILDLY ILL

CHILD.

IT WOULD BE IF THEY HAVE A COLD,

A BAD NIGHT, JUST NOT FEELING

WELL, YOU DON'T WANT TO SEND

THEM TO DAYCARE OR SCHOOL, THEY

HAVE A LOW-AFRAID FEVER, EAR

INFECTION, WE CANNOT USE IT FOR

ANY CONTAGIOUS ILLNESS.

SO IF IT IS A STOMACH VIRUS, IF

THE CHILD IS CONTAGIOUS, NOW IF

THEY HAD A STOMACH VIRUS

YESTERDAY AND YOU WANT THEM TO

STAY HOME FOR AN EXTRA DAY, YOU

CAN USE IT FOR THAT.

WE ALL KNOW, HAVING BEEN A CHILD

CARE CENTER DIRECTOR, YOU HAVE

THAT 24-HOUR FREE AND YOU KNOW

YOU CHILD PROBABLY IS BETTER BUT

YOU HAVE TO KEEP THEM HOME, THIS

IS A GREAT TIME TO USE THE

IN-HOME CARE PIECE.

BUT YOU CAN ALSO USE IT FOR WELL

CARE.

AS WELL YOUR CHILD DOESN'T HAVE

TO BE SICK.

YOU CAN USE IN-HOME CARE IF

THEY'RE NOT AER IN CLOSE TO YOU

AND NOT ONE THAT WOULD MAKE

SENSE FOR YOU TO TRAVEL TO.

IF YOU'RE NOT SURE THEY'LL BE

COMFORTABLE IN A CENTER

ENVIRONMENT, YOU CAN USE IN-HOME

CARE OR THE CENTERS ARE NOT OPEN

THE SAME HOURS OR YOU NEED

SOMETHING ELSE, THEN ENCAN-HOME

CARE IS A BETTER OPTION.

THE SAME AS WITH THE CENTERS WE

PARTNER WITH THE IN-HOME

PROVIDERS GO THROUGH THE QUALITY

ASSURANCE TEAM GOES THROUGH A

REALLY STRICT PROCESS OF

SCREENING THE IN-HOME PROVIDERS.

WE LOOK AT THE BACKGROUND

CHECKS, ANY LICENSES THEY HAVE

TO OBTAIN, THEIR PAST RECORD,

ANY COMPLAINTS OR WHAT THEY'RE

HISTORY IS.

WE ALSO MAKE SURE THEY'RE

TRAINED IN CPR AND FIRST AID AS

WELL.

WE TYPICALLY WILL GET HOME

HEALTH AIDES AND PERSONAL CARE

ASSISTANTS AND NANNIES,

DEPENDING ON YOUR NEED TO HAVE

SOMEBODY COME INTO YOUR HOME.

THEN THE IN-HOME ADULT

ELDERCARE.

THIS IS ONE AREA THAT A LOT OF

PEOPLE, WHEN THEY SEE BRIGHT

HORIZONS OR HEAR ABOUT BACK-UP

CARE, THEY THINK OF CHILDREN BUT

IT'S NOT JUST FOR CHILDREN.

AT IT ALSO FOR ADULTS.

SO, IT CAN BE FOR YOUR SPOUSE OR

PARTNER, FOR A PARENT, FOR YOUR

ADULT CHILD, BUT IT ALSO CAN BE

FOR YOURSELF, FOR YOU.

SO, IF YOU KNOW YOU'RE

RECOVERING FROM OR -- YOU HAVE

MINOR SURGERY SCHEDULED, YOU'RE

GOING TO NEED SOME TIME AT HOME

AND YOU'RE NOT GOING TO BE ABLE

TO GET UP AND YOU NEED SOMEBODY

TO PROVIDE MEALS OR HELP YOU

WITH CERTAIN THINGS YOU CAN HAVE

AN IN-HOME PROVIDER COME TO YOUR

HOME FOR THOSE PIECES.

>> IF SOMEBODY IS HAVING

SURGERY, KNEE REPLACEMENT, HIP

REPLACEMENTS, IT'S HARD FOR THEM

TO GET MOVING AROUND.

THE IN-HOME PROVIDERS CAN COME

TO THEIR HOME AND ASSIST WITH

WHAT WE CALL ACTIVITIES OF DAILY

LIVING.

SO, THEY COULD, AGAIN, PROVIDE

MEALS DO SOME LIGHT

HOUSEKEEPING, AS IT PERTAINS TO

THAT CARE RECIPIENT.

THE ONE THING I JOKE ABOUT YOU

CAN'T HAVE THEM DO ALL YOUR

LAUNDRY, BUT THEY CAN DO THE

CARE RECIPIENTS LAWNRY --

LAUNDRY OR CHANGE SHEETS BUT THE

ASSISTANT HAS TO BE RELATED TO

THE RECIPIENT.

SO IT CAN JUST BEING THERE, A

COMPANION.

THE OTHER GREAT PIECE OF THIS

PROGRAM IS THE CAREGIVER GETS

SENT TO THE HOME BUT THE PROGRAM

IS NATIONWIDE.

SO YOU DON'T HAVE TO LIVE IN THE

SAME STATE AS THE CAREGIVER.

FOR EXAMPLE, I ALWAYS USE THIS

BECAUSE IT ACTUALLY WAS VERY

HANDY, MY MOM BROKE HER HIP LAST

YEAR.

SHE LIVES IN BOSTON.

I WAS ABLE TO SEND A CAREGIVER

TO HER TO HELP MY SISTER BECAUSE

SHE COULDN'T MOVE AROUND CAN.

SO IT WAS GREAT BECAUSE ME BEING

HERE, IT'S HARDER FOR ME TO GET

HOME, BUT JUST TO HELP MY SISTER

CHANGE THE SHEETS ON MY MOM'S

WADE, BRING HER MEALS, GO UP AND

DOWN, IT'S GREAT TO HAVE THAT

SERVICE AND HAVE IT NATIONWIDE.

JUST HIT YOUR MICROPHONE WITH A

QUESTION.

>> IF YOU HAVE A NEED FOR LIKE

MAYBE A COUPLE OF DAYS IN A ROW,

YOUR CHILD GETS SICK, AND HAS TO

STAY HOME, ARE YOU ABLE TO

REQUEST THE SAME CAREGIVER?

>> YOU CAN REQUEST THE SAME ONE.

JUST NO GUARANTEE BECAUSE YOU

CAN REGISTER FOR 30 DAYS AHEAD

OF TIME.

YOU CAN REQUEST THE SAME PERSON

AND THEY'LL DIE EVERYTHING THEY

CAN TOO.

WHEN YOU MAKE YOUR REQUEST, YOU

CAN SAY I WANT THE SAME PERSON

FOR THREE DAZE BUT IF YOU'RE

MAKING A REQUEST FOR TOMORROW

AND YOU DON'T KNOW YOU NEED IT

THE NEXT DAY, THEY CAN'T

GUARANTEE THAT SAME PERSON THE

NEXT DAY, AND YOU CALL TOMORROW

AND SAY I WANT IT FOR ONE MORE

DAY, CAN THE SAME PERSON COME?

IT'S NOT 100% GUARANTEE.

IF THAT PERSON IS AVAILABLE THEY

WILL DO THAT BUT IF SOMEBODY

CALLED THREE DAYS AGO AND BOOKED

THAT PERSON, THAT'S HARD TO

GUARANTEE YOU'RE GOING TO GET

THE SAME PERSON.

>> IF YOU DO IT AHEAD OF TIME,

PROBABLY GET THE SAME --

>> YES, YES.

PROBABLY SEND THE SAME PERSON

FOR THE SAME PERIOD OF TIME IF

YOU BOOK 30 DAYS OUT.

THEY'RE NOT GOING TO SEND YOU A

DIFFERENT PERSON.

MY OTHER RECOMMENDATION TO

PEOPLE WHO ASKED THAT, WE IF

YOU'RE COMFORTABLE WITH THAT

PERSON, YOU MAY WANT TO ASK FOR

SOMEBODY FROM THAT AGENCY.

TYPICALLY IF YOU HAD A GOOD

EXPERIENCE FROM THAT AGENCY YOU

MIGHT EAVE -- IF YOU'RE

COMFORTABLE WITH THAT, A LOT OF

PEOPLE HAVE DONE THAT IN THE

PAST.

IF THEY CAN'T GET THE SAME

PERSON, THEY'LL ASK THEM TO COME

FROM THE SAME AGENCY.

NOW, TAWNYA IS GOING TO TALK

ABOUT ELIGIBLE.

>> NOW THAT YOU HAVE GOTTEN AN

IDEA WHAT THE "BACK-UP CARE

PROGRAM" IS ABOUT, YOU'RE

WONDERING ABOUT WHO IS ELIGIBLE,

NIH EMPLOYEES, FEDERALS FEDERALS AND

FELLOWS ARE ELIGIBLE.

YOU MUST VERIFY YOUR INFORMATION

BY SUBMITTING IT TO OUR WEB

SITE, THE BACKUP CARE.ORS'S

NIH.GOV.

YOU WILL RECEIVE AN E-MAIL THAT

WILL GIVE YOU INSTRUCTIONS ON

HOW TO CONTACT BRIGHT HORIZON

HOLIDAY AND COMPLETE THE

REGISTRATION PROCESS.

YOU MUST REGISTER WITH BRIGHT

HORIZONS BEFORE YOU CAN RESERVE

CARE.

>> HOW DO YOU REGISTER?

ONCE WE CONFIRM YOUR

ELIGIBILITY, THERE'S NO FEE TO

REGISTER AND YOU CAN RESERVE

CARE UP TO ONE MONTH IN ADVANCE,

OR THE DAYCARE AS NEEDED.

YOU CAN REGISTER ONLINE OR VIA

THE PHONE AFTER ELIGIBILITY IS

CONFIRMED.

>> SO THE USES AND FEES.

I'M GOING TO TALK ABOUT THE COST

OF CARE AND HOW MANY DAYS.

SO, YOU'RE ELIGIBLE FOR TEN DAYS

PER EMPLOYEE PER CALENDAR YEAR

FOR CARE.

CENTER-BASED CARE IS $6 PER HOUR

PER CHILD.

IN HOME CARE IS $16 PER HOUR UP

TO THREE CHILDREN OR THREE

ADULTS.

THERE IS A FOUR-HOUR MINIMUM TO

RESERVE CARE.

SO IF YOU WANT TO MAKE A REQUEST

YOU CAN'T SAY I NEED IT FOR TWO

HOURS.

IF IT'S A FOUR-HOUR MINIMUM AND

THEN TEN-HOUR MAXIMUM.

THAT COUNTS AS ONE USE.

>> A QUESTION ON THE MULTIPLE

CHILDREN.

DOES THAT TEN DAYS MEAN TEN DAYS

ONE CHILD OR IS IT  -- LIKE IF

YOU'RE COMING HOME WITH TWO

CHILDREN, DOES THAT COUNT OF TWO

DAYS OR ONE DAY?

>> I THINK IT'S ONE DAY.

IT'S ONE DAY.

>> AND AND DO THE CENTERS TAKE

MULTIPLE CHILDREN?

>> YES.

>> VARYING AGES?

>> DEPENDING WHAT THE AGES ARE

THEY ACCEPT.

>> RIGHT.

I WANT TO GET MY CHILDREN IN THE

SAME PLACE FOR THE DAY.

>> YES, THEY IF THERE'S SPACE.

THEY'LL BE IN THE SAME PLACE.

>> AND THAT'S ONE DAY IF BOTH

CHILDREN ARE IN THE SAME PLACE.

>> IF YOU USE A CENTER, IT'S TWO

DAYS --

>> IF I TAKE BOTH MY CHRISTIAN

TO A CENTER IT'S TWO DAYS.

>> RIGHT, BUT IF THEY COME TO

THE HOUSE IT'S ONLY ONE.

>> WE ALL KNOW THE BACK-UP CARE

IS -- MAY NOT NEED IT AND YOU

RESERVE AND IT YOU DON'T REALLY

NEED IT BECAUSE YOUR CHILD CAN

GO TO SCHOOL, SO WE HAVE A

CANCELLATION POLICY.

YOU CAN CANCEL UP TO 5:00 THE

DAY BEFORE CARE IS SCHEDULED.

IF YOU HAVE RECESS VACATIONS FOR

TOMORROW, YOU CAN CANCEL UP TO

5:00 TODAY WITHOUT ANY PENALTY

OR ACCOUNTING FOR YOU USE.

IF YOU CANCEL AFTER 5:00 TODAY,

THEN IT WOULD COUNT AS A USE AND

YOU WOULD BE CHARGED FOR THE

COPAY FOR THE CARRY YOU

RESERVED.

SO IF YOU RESERVED SIX HOURS AT

A CENTER FOR ONE CHILD, YOU

WOULD BE CHARGED THE $36 AND ILL

 -- IT WOULD COUNT AS ONE OF

YOUR TEN USES.

>> SOME MAY BE THINKING, WHAT IF

I NEED MORE THAN JUST EMERGENCY

BACKUP CARE?

I HAVE OTHER NEEDS I NEED TO

MEET.

BECAUSE THIS IS A SHORT-TERM

SOLUTION, AND SOME PEOPLE MAY

NEED TO LOOK AT MORE LONG-TERM

STABLE CARE ARRANGEMENTS AND SO

THE NIH CHILD CARE PROGRAMS

PROVIDE DEPENDENT CARE AND WE

HAVE A WONDERFUL RESOURCE WITH

OVER 1500 SUBSCRIBERS TO DATE

WHERE PARENTS SHARE INFORMATION

SUCH AS RECOMMENDATIONS FOR

CENTERS, IF A NANNY BECOMES

AVAILABLE AS WELL AS HOW DO I

TRAVEL WITH MY TWO-YEAR-OLD OR

HOW DO I GET MY PRESCHOOLER OUT

OF MY BED?

SO, THIS IS A GREAT RESOURCE,

AND IT'S ONLY NIH EMPLOYEES OR

CONTRACTORS.

YOU'RE GETTING A CROSS-SECTION

OF THE NIH.

WE ALSO DO, AS TODAY, WE'RE

DOING LUNCH AND LEARN PARENTING

SEMINARS.

ALL OUR SEMINARS ARE ARCHIVED

AND YOU CAN REFER BACK TO THEM.

THE SEMINARS RANGE FROM

PRENATAL, ALL THE WAY UP TO

COLLEGE AGE, AND DOES A VARIETY

OF TOPICS AS WELL AS PARENTING

STRESS, HOLIDAY ARRANGEMENTS AND

SO FORTH.

AND ONE OF THE NEW THINGS WE ARE

PARTNERSHIPPING WITH THE

EMPLOYEE ASSISTANCE PROGRAM IS A

SUPPORT GROUP FOR INDIVIDUALS AT

NIH WHO ARE CARING FOR THEIR

ADULT OR ELDERLY PARENTS, AND

THIS IS A SUPPORT GROUP THAT

MEETS THE SECOND AND FOURTH

TUESDAY OF EVERY MONTH UNTIL THE

END OF MAY HERE IN BUILDING 31

AND YOU CAN TALK TO OTHER PEOPLE

WHO HAVE CHALLENGES TAKING CARE

OF THEIR ELDER PARENTS.

THE ASSISTANT PROGRAM IS A

RESOURCE FOR THE NIH COMMUNITY.

THESE ARE LICENSED SOCIAL

WORKERS THAT CAN DISCUSS OTHER

RESOURCE THAT MAY BE AVAILABLE

FOR YOU AS WELL AND WORK LIFE

BALANCE ISSUES AS YOU WORK WITH

YOUR CHILDREN, YOUR PARENTS, AND

ANYTHING IN BETWEEN.

>> I HOPE THIS PRESENTATION WAS

HELPFUL, AND RIGHT NOW WE'RE

GOING TO OPEN IT UP TO ANY

QUESTIONS ANYBODY MAY HAVE ABOUT

ANYTHING WE JUST COVERED IN THIS

PRESENTATION.

>> SO THE EMPLOYEE ASSISTANCE

PROGRAM DO WE NEED -- IF YOU

WANT TO REGISTER, DO WE NEED TO

GO THE SAME PROCEDURE FOR

CHILDCARE?

>> THE EMPLOYEE ASSISTANCE

PROGRAM -- THEIR WEB SITE IS

LISTED ON THE SLIDE.

AND YOU CAN EITHER JUST GO TO

THEIR WEB SITE.

THEY ARE -- HAVE A WEB PAGE AND

THEY ARE HOUSED IN BUILDING 31,

AND YOU CAN CALLING THEM AND

THEY MAKE AN ARRANGEMENT TO

SPEAK TO YOU ABOUT YOUR ISSUE.

I IF YOU'RE ASKING ABOUT

REGISTERING FOR THE BACKUP CARE

PROGRAM, YOU WOULD NEED TO GO TO

THE NIH CHILD CARE WEB PAGE AND

SUBMIT YOUR INFORMATION.

WE WILL THEN VERIFY THAT YOU'RE

ELIGIBLE FOR THE PROGRAM, AND WE

WILL SEND YOU ANOTHER -- WE WILL

SEND YOU INFORMATION CONFIRMING

YOU'RE ELIGIBLE AND HOW TO

CONTACT BRIGHT HORIZONS TO

COMPLETE THE REGISTRATION

PROCESS.

>> THANK YOU.

THE CHILDCARE --

>> IF YOU WANT TO REGISTER FOR

THE NIH CHILDCARE CENTER --

>> I DID ALREADY.

>> GREAT.

>> WHAT ABOUT THE MEETINGS?

BECAUSE A LOT OF US ARE

SCIENTISTS, NEED TO GO TO

MEETINGS AND SOMETIMES WE TAKE

OUR KIDS WITH US.

DO YOU OFFER PROGRAMS FOR AREAS

WHERE WE HAVE -- MIGHT HAVE

MEETINGS, LET'S SAY IF I NEED TO

GO TO PHILADELPHIA?

CORRECT?

>> YES.

>> AND THE SAME TYPE OF CHARGES

WHETHER IT WAS TAKING CARE IN

THE HOTEL ROOM OR THE LOCAL

CENTER?

>> IF IT IS A HOTEL ROOM, I LIKE

TO TELL EVERYBODY, THE CAREGIVER

CANNOT LEAVE THE HOTEL ROOM.

SO, IF YOU ARE -- IF THEY ARE

PROVIDING IN-HOME CARE DURING A

BUSINESS TRIP, THEY WILL COME TO

THE HOTEL ROOM AND MEET YOU

THERE, BUT THEY CANNOT TAKE THE

CHILD OUTSIDE OF THE HOTEL ROOM.

SO DEPENDING ON HOW LONG THE

MEETING IT, YES, THERE ARE

CENTERS, LIKE I SAID WE HAVE

OVER 650 BRIGHT HORIZONS AND

THEN THOUSANDS NATIONWIDE.

SO DEPENDING ON WHERE YOU'RE

GOING, YOU CAN LOOK AT WHAT

CENTERS YOU WANT.

YES?

>> I DIDN'T QUITE UNDERSTAND

YOUR POINT ABOUT THE DAYS OF

BACKUP CARE.

I HAVE TWO KIDS.

SO, IF I NEED TO SEND THEM TO A

DAYCARE CENTER, AND I'M USING

THE BACK-UP CARE, SO SENDING

THEM FOR ONE DAY COUNTS AS TWO

DAYS?

>> IF YOU HAD IN-HOME CARE IT

WOULD ONLY COUNT AS ONE.

>> OKAY, THANK YOU.

>> IT HAS TO CORRELATE TO THE

NUMBER OF CAREGIVERS PROVIDING

CARE, AND IN A CENTER YOUR

CHILDREN MAY BE IN TWO SEPARATE

ROOMS SO IT'S CONSIDERED A

TWO-DAY.

WHEREAS IN-HOME YOU ONLY HAVE

ONE PROVIDER COMING TO THE HOME,

PROVIDING CARE.

AND ANOTHER THING ABOUT TT

IN-HOME CARE, WHICH IS

IMPORTANT, YOU CAN'T MIX

CHILDREN AND ADULTS BECAUSE THEY

BOTH HAVE VERY DISTINCT NEEDS.

SO IF YOU NEEDED SOMEONE TO CARE

FOR A CHILD WITH SPECIAL NEEDS

AND YOU HAD AN ELDERLY PARENT

THAT ALSO NEEDED CARE, YOU MAY

NEED TWO PROVIDERS WHICH WOULD

BE TWO USES.

THE -- IF YOU HAVE A CERTAIN

SITUATION THAT YOU'RE PROVIDING

CARE, IT'S BEST TO CALL IN AND

TALK TO A CARE CONSULTANT THAT

WILL TALK WITH YOU ABOUT WHAT

YOUR SPECIFIC NEEDS ARE, WILL BE

ABLE TO TALK THROUGH YOUR

COMFORT LEVEL AS WELL AS IF IT'S

AN ADULT DEPENDENT AND SO FORTH

SO THEY CAN BETTER MATCH WHAT

YOUR NEED IS WITH THE CAREGIVER

THAT NEEDS TO COME TO THE HOME.

>> I JUST HAD A QUESTION ABOUT A

TEN-DAY PERIOD.

UNIFORM FORTUNATELY I'M IN A

SITUATION THAT I NEED CARE FOR

AROUND A COUPLE OF MONTHS.

ARE THERE CENTERS OR -- WHERE

YOU CAN GET CARE FOR A COUPLE OF

MONTHS?

IT'S SO DIFFICULT TO GET ON TO

DAYCARE OFF THE READING LIST,

BUT IT SAID ANY SITUATION, ANY

RESOURCE WE CAN GET FOR SLIGHTLY

EXTENDED PERIOD OF TIME.

>> ACTUALLY, THE NIH OFFERS A

FREE RESOURCE AND REFERRAL

SERVICE SO ACTUALLY FLIERS ON

THE TABLE AS YOU ENTERED AND ON

OUR WEB SITE INFORMATION, WHERE

THEY WILL -- THIS IS A RESEARCH

AND REFERRAL SERVICE.

THEY WILL TALK WITH YOU ABOUT

WHERE YOU LIVE, WHERE YOU WANT

CARE, THE TYPE OF CARE YOU NEED,

ANY SPECIFIC PRICE RANGE THAT

YOU HAVE, AND THEN THEY WILL

SEARCH TO SEE WHICH CENTERS ARE

WIN THAT AREA AND WITHIN YOUR

SPECIFICATIONS, AND THEN THEY

WILL GIVE YOU THAT LIST TO SEE

WHAT IS AVAILABLE.

THE NIH BACKUP CARE PROGRAM IS

FOR EMERGENCY OR SHORT-TERM

USEFUL THAT'S WHY THERE'S ONLY

TEN DAYS.

THE TEN DAYS CAN BE USED

CONSECUTIVELY, BUT IT'S FROM

JANUARY THROUGH DECEMBER.

>> IF YOU DISCOVER THE MORNING

THAT YOU NEED CARE, HOW LONG

DOES IT TAKE FOR A PRIVATEER TO

COME TO YOUR HOME?

>> THAT VAIRS.

THERE ISN'T 100% GUARANTEE -- I

HAVE TO MAKE THAT KNOWN, TOO.

THERE MAY BE IF YOU CALL THE

MORNING OF, THERE MAY NOT BE

AVAILABLE.

THAT'S NOT 100 GUARANTEE ODE

BACKUP CARE BUT I SAY MOST OF

THE TIME WE ARE ABLE TO GET

SOMEBODY OUT BETWEEN TWO TO FOUR

HOURS AT THE MOST.

SO IT'S A TWO-HOUR TURN AROUND

MOST OF THE TIME.

YOU CAN CALL OR RESERVE 24 HOURS

A DAY, SEVEN DAYS A WEEK.

SO YOU CAN CALL AT 4:00 A.M.,

3:00 A.M., YOU CAN CALL WHENEVER

YOU KNOW YOU'RE GOING TO NEED

IT, AND I WOULD RECOMMEND DOING

THAT.

IF YOU WANT CENTER-BASED CARE,

CLEARLY YOU CAN'T CALL UNTIL

THEY OPENED.

THE EARLIER YOU CALL, THE FASTER

THE TURN-AROUND IS GOING TO BE.

[INAUDIBLE]

>> ME LET ME REPEAT THE

QUESTION.

>> THE QUESTION WAS HOW LONG --

IF YOU'RE ALREADY REGISTERED AND

YOU FIND OUT AT 5:00 A.M. YOUR

LIFED ONE IS SICK, HOW LONG TOO

YOU NEED TO HAVE A CAREGIVER

COME TO YOUR HOUSE?

SAME ANXIOUS I GAVE.

YOU CALL AS SOON AS YOU KNOW AND

THEY'LL DO IT AS QUICK AS YOU

CAN BUT THERE'S NOT 100%

GUARANTEE, I COULDN'T TELL YOU,

YOU NEED AN HOUR AND SOMEBODY

WILL BE THERE.

YOU NEED TO TELL THEM AS SOON AS

POSSIBLE.

[INAUDIBLE]

>> YOU NEED A MICROPHONE.

>> LINDA WAS SAYING, THAT'S WHY

WE WANT TO MAKE SURE EVERYBODY

IS SAVED BECAUSE IF YOU HEAR'VE

GONE THROUGH THE ELIGIBLE

PROCESS AND YOUR VERIFIED AND

YOUR REGISTERED, THE TURN-AROUND

WILL BE A LOT FASTER THAN IF YOU

HAVE TO GOOD THROUGH THE WHOLE

PROCESS AND THEN YOU NEED CARE.

SO, IT'S ALWAYS BETTER TO JUST

GO AHEAD AND USE IT.

IT'S FREE -- I MEAN TO REGISTER

AS MANY PEOPLE AS YOU NEED TO

REGISTER SO GET EVERYBODY

REGISTERED, BECAUSE IF THAT

HAPPENS AT 5:00 A.M. AND YOUR

LOVED ONE IS SICK, IF ALL THE

INFORMATION IS IN THERE, IT'S

EASIER TO PROCESS THE REQUEST

AND TURN IT AROUND.

JUST DEPENDS ON WHERE THE

PROVIDER IS, WHERE YOU'RE

LOCATED, WHERE THE PROVIDER IS

LOCATED AND IF THEY HAVE

SOMEBODY AVAILABLE.

IF IT'S A PEAK TIME, WHICH WE

CONSIDER, CHILD CARE, SCHOOL

BREAKS OR DIFFERENT KINDS,

DEPENDS, THOSE ARE HARDER TIMES

TO ACCOMMODATE AT THE LAST

MINUTE.

>> IF YOU HAVE REGISTERED AND ON

THE DAY YOU CHOOSE TO USE IT, IS

THERE MUCH MORE ADDITIONAL

INFORMATION YOU HAVE TO GIVE

THAT DAY OR IS IT REALLY THAT

RIDGE STATION YOU HAVE ALL THE

DATA YOU NEED.

>> IF YOU HAVE ALL YOUR PAPER

WORK IN, YOUR HEALTH FORMS ARE

UP TO DATE, EVERYTHING THAT THE

CENTER NEEDS FOR LICENSING IS

DONE, YOU MAKE THAT CALL, THE

CONSULTANT OR ONLINE-SOMEBODY

WILL DO ALL THE HOMEWORK FOR

YOU.

WILL GET BACK TO YOU AND SAY

HERE ARE THE TWO LOCATIONS WITH

THE NEAREST AVAILABLE.

AND THEN YOU JUST -- THEY TELL

YOU WHAT YOU NOD TO BRING.

THE CENTER PROVIDE LUNCH-DOESN'T

PROVIDE LUNCHES, THEY HAVE

SNACK, AND THEY CONFIRMOT YOU

NEED TO BRING AND YOU'RE DONE.

SO THE DAY WHEN YOU ARRIVE, YOU

MAY HAVE TO SIGN A COUPLE OF

FORMS, JUST SO YOU CAN TAKE

PHOTOGRAPHS, DIFFERENT THINGS,

THAT DAY, BUT OTHER THAN THAT

THERE'S NOTHING ELSE.

>> I HAVE A COUPLE QUESTIONS.

ONE, I WONDERED ABOUT THE FORMS.

MY CHILD'S DAY CARE, MEDICAL

RECORDS AND IMMUNIZATIONS.

>> COPY IT.

>> HOW DOES THE BACKUP CENTER

GET THAT INFORMATION?

>> FROM YOU.

>> THAT DAY?

>> YOU CAN BRING IT THAT DAY

IF -- THEY WON'T LET YOU IN

WITHOUT IT.

IF YOU GUARANTEE YOU CAN BRING

THAT DAY, SCAN IT, ADD IS,

DOWNTOWN LOAD THE FORMS BUT IF

YOU HAVE THEM DONE, FAX THEM TO

THE CENTER YOU WANT CARE AT.

IF YOU GO ON THEIR CBS -- WHEN

YOU GO ON THE BRIGHT HORIZONS

WEB SITE IT WILL TELL YOU A LIST

OF CENTERS CLOSE TO YOU.

ONCE YOU DO THAT, DOESN'T HURT

TO JUST FAX THAT INFORMATION TO

THOSE CENTERS SO THEY HAVE IT

JUST IN CASE.

SO, YOU CAN ASK YOUR DARE-CARE

PROVIDER -- A LOT OF TIMES THEY

WILL DO THAT FOR YOU.

>> YOU SAID YOU RESEARCHED ALL

THE CENTERS AND IN-HOME CARE.

CAN WE GET THAT INFORMATION.

>> WHAT THE RESEARCH WAS?

>> OR BACKGROUND ABOUT THE

CENTERS OR IN-HOME PROVIDER?

HOW CAN WE GET THAT INFORMATION?

>> I'M NOT SURE IF --

>> TO KNOW WHETHER OR NOT

THEY'RE ACCREDITED OR -- I HAD A

LIST OF CENTERS AND DIDN'T TELL

ME ANYTHING EXCEPT HERE IS WHERE

IT IS.

>> THE CENTER ITSELF, THAT STUFF

SHOULD BE ON -- YOU CAN CALL THE

CENTER AND FINE OUT.

ARE YOU ACCREDITED, AND ASK

THOSE QUESTIONS.

I DON'T THINK THERE IS A REPORT,

RIGHT?

>> I WOULD SAY THE SPECIFIC

QUESTION, YOU'RE BETTER OFF

CALLING THE CARE CONSULTANT

BECAUSE THEY CAN RESEARCH IT AND

GET BACK TO YOU ON SPECIFIC

QUESTIONS FOR THE CENTER.

>> WANT TO KNOW WHAT KIND OF

EXPERIENCE THEY HAVE, TODDERS

AND INFANTS --

>> CALL THE CARE CONSULTANT THAT

HAVE DONE THAT RESEARCH AND THEY

CAN GIVE YOU THAT BACKGROUND,

AND THEN AS FAR AS THE CENTERS

ARE CONCERNED, I KNOW IN

VIRGINIA, AND I'M PRETTY SURE IN

MARYLAND, YOU CAN LOOK UP ANY

CENTER AND SEE THEIR LICENSING

RECORD AND FIND OUT ALL THAT

INFORMATION.

>> MY LAST QUESTION IS, YOU SAID

YOU'RE OPEN ON DAYS -- HOW DO

YOU GUARANTEE THAT IF MY SON'S

DAYCARE CENTER IS CLOSE BECAUSE

OF THE WEATHER, HOW CAN I

GUARANTEE -- IF THEY SAY THE

CENTER IS CLOSED BECAUSE IT'S

SNOWING --

>> MOST BRIGHT HORIZONS FOLLOW

THE FEDERAL GOVERNMENT SO I

CAN'T GUARANTEE -- I DON'T KNOW

WHAT ALL POLICIES ARE BUT

MIDNIGHT BRIGHT HORIZONS AND

LARGER CORPORATION CHILDCARE

OPEN UNLESS THE FEDERAL

GOVERNMENT IS CLOSED.

>> THEY DON'T FOLLOW THE

SCHOOLS?

>> RIGHT.

[INAUDIBLE]

>> THE QUESTION IS -- WE WERE

TALKING ABOUT FORMS, IF

SOMEBODY'S LOVED ONE IS SICK IN

THE MORNING AND YOU'RE USING

IN-HOME CARE, THERE ARE FORMS?

THERE ARE DIFFERENT FORMS.

NO NOT AS MANY FORMS AS

CENTER-BASED CARE BUT CONSENT

FORMS, AUTHORIZATION FORMS.

ALL FORMS ARE AVAILABLE --

ANYTHING YOU NEED -- IF YOU'RE

LOOKING UP ADULT ELDER CAKES ON

THE WEB SITE, THOSE FARMS WILL

TELL YOU WHAT FORMS YOU NEED.

SO, I WOULD GET ALL OF THAT

INFORMATION NOW, AND FIND OUT

WHAT FORMS YOU NEED TO BE

COMPLETELY REGISTERED.

IF YOU GET A CONFIRMATION YOU'RE

REGISTERED AND NOT MISSING

ANYTHING, YOUR REGISTRATION IS

COMPLETE, THEY HAVE ALL THE

FORMS THEY NEED FOR WHAT YOU'RE

REQUESTING.

[INAUDIBLE]

>> OR CALL THE NUMBER THAT THERE

IS AND SEE IF THERE'S ANYTHING

ELSE YOU NEED.

BUT IN-HOME, THERE ARE FEWER

FORMS THAN THERE ARE FOR

CENTER-BASED CARE.

>> DON'T KNOW WHETHER YOU HAVE

ANSWERED THIS QUESTION.

IF MY CHILD IS SENT HOME BY THE

DAYCARE CENTER BECAUSE HE IS

SICK, CAN I SEND MY CHILD TO

YOUR --

>> YOU CAN'T USE CENTER CARE FOR

SICK CHILDREN.

ONLY IN-HOME CARE.

IF YOUR CHILD IS SENT HOME

BECAUSE THEY'RE SICK, I WOULD

SAY THAT THURSDAY, -- IF IT'S

CONTAGIOUS, VIRUS, IF THEY'RE IN

THE CONTAGIOUS PERIOD, YOU CAN'T

HAVE IN-HOME CARE.

JUST BASED ON -- IT'S A

LOW-GRADE FEVER, JUST A COLD,

THINGS LIKE THAT, JUST NOT

FEELING RIGHT, BUT YOU CAN'T USE

CENTER-BASED CARE IF YOUR CHILD

IS ILL.

>> LIZ, CAN YOU CLARIFY THE --

WHAT'S REQUIRED FOR RIDGE --

REGISTRATION?

THERE'S SEVERAL QUESTIONS MY

OFFICE RECEIVED AS FAR AS PEOPLE

NEEDING PEDIATRICIAN NAME AND

CONTACT INFORMATION WHEN THEY

REGISTER.

I KNOW ONCE AN EMPLOYEE HAS

VERIFIED ELIGIBILITY WITH MY

OFFICE ASK THEY RECEIVED THE

CONTACT INFORMATION, TO CONTACT

BRIGHT HORIZONS, THERE'S A VERY

SHORT PROCESS YOU LIST YOUR

DEPENDENTS AND SOME OTHER VERY

MINOR INFORMATION, AND AT THAT

POINT THERE IS NO FORMS OR

ANYTHING THAT NEEDS TO BE FILLED

OUT BUT YOU'RE MENTIONING FORMS.

CAN YOU TELL ME WHERE IN THE

PROCESS OF REGISTER THAT COMES

INTO PLAY?

>> TYPICALLY WHEN YOU REQUEST

CARE, THEY'LL TELL YOU, BUT

WHILE YOU'RE REGISTERING YOU

SHOULD BE ABLE TO FIND FORMS

NEEDED FOR THIS CARE.

IF YOU'RE LOOKING UP A SPECIFIC

TYPE OF CARE OR YOU COULD ASK

THE QUESTION, HOW DIE -- DIE

REGISTER FOR IN-HOME?

YOU SHOULD BE ABLE TO LOOK UP

IN-HOME CARE AND YOU CAN FIND

THE FORMS YOUR NEEDING.

IF IT'S NOT CLEAR, CALL THE SON

ACTUAL -- CON SOUL --

CONSULTANT.

THEY CAN HELP YOU FIND THEM AND

LET YOU KNOW WHAT YOU NEED AND

HELP YOU FIND THE FORMS.

>> IF YOU HAVE SOMETHING ON THE

WEBS WITH AN ORGANIZED LIST AND

WHEN YOU GO TO REGISTER YOU HAVE

EVERYTHING HANDY, THE

PEDIATRICIAN'S TELEPHONE NUMBER,

IN AN ORGANIZED FORMAT WOULD

MAKE IT FASTER FOR PEOPLE ON

YOUR WEB SITE.

>> THERE'S A CHECKLIST.

AND THEN --

>> YOU CAN ACCESS THAT.

>> YOU CAN RESERVE CARE WITHOUT

THE FORMS BUT THE CAREGIVER WILL

NOT STAY.

SO IF YOU RESERVE CARE AND

YOU -- YOUR CONFIRMATION WILL

SAY, PENDING WE RECEIVE THIS

FORM OR YOU NEED TO BRING THIS

THREE FORMS TO IN THE NORTH

AMERICAN, YOUR AUTHORIZATION

FORM, MEDICAL FORM, A SPACE HAS

BEEN RESERVE EVIDENCE FOR YOU

BUT YOU NEED TO BRING THREE

FORMS, PICTURE OF THE PARENT OR

THE CHILD AND THEIR HEALTH FORM

NEEDS

NEEDS TO BE THERE IN ORDER TO

HAVE CARE.

THEY WILL NOT LET YOU IN THE

DOOR OR LET YOU LEAVE YOUR CHILD

IF YOU DON'T HAVE THOSE FORMS

BUT WE ALL KNOW DOCTORS OFFICES

ITS TAKES DAYS TO PROCESS FORMS

AND IF YOU KNOW TWO WEEKS OUT

YOU CAN MAKE THOSE RESERVATIONS

WITHOUT THE FORMS BUT THEY WILL

NOT LET YOU IN THE DOOR WITHOUT

ALL OF YOUR PAPERWORK THAT YOU

HAVE.

>> LIZ, THESE ARE A LOT OF

QUESTIONS THAT MAY SOUND SIMPLE

BUT I THINK IT'S BECAUSE NONE OF

US HAVE USED THIS SERVICE

BEFORE.

IT'S REALLY BRAND NEW TO THE NIH

COMMUNITY.

YOU MENTIONED A LITTLE BIT ABOUT

BRIGHT HORIZONS AND ITS HISTORY.

I WAS D'WONDERING IF I

REQUEST -- YOU TALK ABOUT THEY

HAVE BEEN DOING BACK-UP CARE FOR

20 YEARS.

HOW MANY COMPANIES COMPARABLE TO

NIH WOULD YOU SAY THAT BRIGHT

HORIZONS CURRENTLY PROVIDES

BACKUP CARE TO?

>> LINDA MIGHT BE ABLE TO ANSWER

THAT.

>> PROBABLY IN THE THOUSANDS.

>> THE COMPARABLE LIST SIZE?

>> PROBABLY --

>> DO YOU PROVIDE BACKUP CARE

FOR OTHER, SAY, HOSPITALS OR

UNIVERSITIES --

>> YES.

>> HERE LOCALLY IN THE

WASHINGTON METROPOLITAN AREA?

>> AND ACROSS THE UNITED STATES.

>> AND HOW MANY -- DO YOU HAVE

AN IDEA HOW MANY TIMES A DAY OR

WEEK PEOPLE USE THE BACKUP CARE

SERVICE FOR BRIGHT HORIZONS

NATIONALLY?

>> DEPENDS ON THE SPECIFIC

ORGANIZATION AND THE TYPE OF

PROGRAM THEY HAVE, THE

PARAMETERS.

SOME PEOPLE SET THE PROGRAM UP

DIFFERENTLY, BUT I WOULD SAY

IT'S UPWARDS OF 80% UTILIZATION

SO YOU HAVE TEN DAYS, MAYBE PLAN

TWO OR THREE OF THEM DURING A

SPRING BREAK OR DURING A

VACATION AND WE SEE PEOPLE USING

THEIR ENTIRE BANK OF DAYS.

>> ARE YOU ASKING DO I KNOW HOW

MANY BACKUP CARE USES BRIGHT

HORIZONS DOES?

>> YES.

>> DON'T KNOW THAT NUMBER.

>> A HUNDRED, THOUSAND?

>> I WOULD SAY CLOSE TO A

THOUSAND.

>> OKAY.

SO, THIS IS -- YOU HAVE A LOT OF

EXPERIENCE DOING THIS, EVEN

THOUGH WE DON'T HAVE THE

EXPERIENCE WITH IT.

>> THAT'S WHY OVER THE YEARS --

I CAN'T BELIEVE THE SYSTEM IN

PLACE NOW.

I WISH THEY WERE THERE WHEN I

DID THIS.

WHAT WE DIDN'T MENTION IS AFTER

YOU USE THE SERVICE, YOU'LL GET

A SURVEY.

WE SURVEY EVERYBODY AFTER THEY

USE THE PROGRAM AND WE REALLY

TAKE THAT FEEDBACK.

SO WE STRONGLY RECOMMEND THAT

YOU FILL OUT THAT SURVEY AND WE

KNOW YOU GET E-MAILS, BUT BOTH

POSITIVE EXPERIENCES AND

NEGATIVE EXPERIENCE SO WE CAN

TAKE YOUR RESPONSE AND IF IT'S

IN-HOME PROVIDER YOU DIDN'T HAVE

A GREAT EXPERIENCE WITH, WE WANT

TO GET BACK AND OUR CARE

CONSULTANTS GET BACK WITH THOSE

PROVIDERS AND THEY'RE ON THAT

AGENCY TO FINE OUT WHAT WET

WRONG RIGHT AWAY.

SO WE DO RECOMMEND THAT YOU FILL

OUT THE SURVEY WHEN YOU GET IT

FOR BOTH.

IF IT'S A GREAT EXPERIENCE WE

WANT TO GIVE THE CARE PROVIDER

THE KUDOS THEY DESERVE, AND WE

WANT TO KEEP FORWARDING MORE

SERVICE TO THAT AGENCY.

>> AND NIH VALUES THE FEEDBACK

FROM THE PARTICIPANTS WHO ARE

USING THIS PROGRAM.

AT MENTIONED EARLIER, THIS IS A

THREE-YEAR PILOT PROGRAM, NIH

WILL BE EVALUATING AND LOOK

TEAGUE EFFECTIVENESS OF THIS

PROGRAM, AND IF IT WILL BENEFIT

THE NIH COMMUNITY AND THE

RESPONSIBILITY THAT EACH OF US

HAVE TO SUPPORT THE NIH MISSION.

SO PLEASE FILL OUT THE SURVEY.

GOOD, BAD OR INDIFFERENT, WE

NEED TO KNOW, IS THIS SERVICE

MEETING THE NEEDS OF THE NIH

EMPLOYEES AND THE FELLOWS?

SO, PLEASE FILL IT OUT, AND IF

YOU HAVE ANY OTHER COMMENTS OR

ANY EXPERIENCE YOU WOULD LIKE TO

SHARE WITH MY OFFICE, THE NIH

CHILDCARE PROGRAM OFFICE, WE

WOULD LOVE TO HEAR FROM FROM YOU

AS WELL, WHICH WE HEARD A LOT

FROM -- WHEN THE GLOBAL WENT

OUT -- I WOULD LIKE TO MENTION

THIS PROGRAM WAS LAUNCHED

JANUARY 5th, 2012.

SO WE HAVE ONLY BEEN PROVIDING

THIS SERVICE FOR TWO AND A HALF

MONTHS.

WE'VE ALREADY HAD 20 USE I'M

AWARE OF, AND I CONTACTED EVERY

EVERYONE WHO USED THE SERVICE IN

JANUARY, AND EVERYONE WAS

THRILLED WITH THE SERVICE.

AND SO WE'RE OFF TO A GOOD

START.

WE WANT TO CONTINUE TO DO SO AND

CONTINUE TO PROVIDE THE SERVICE

TO THE NIH COMMUNITY.

[INAUDIBLE]

>> SO FOR THOSE WHO ARE WATCHING

FROM YOUR DESK, WE GOT A NICE

COMPLIMENT HERE, AND THE COMMENT

THAT NIH IN PARTICULAR HAS MANY

BRILLIANT WOMEN WHO FEEL LIKE

THEY'RE VERY OFTEN SANDWICHED

BETWEEN MULTIPLE

RESPONSIBILITIES, AND THIS

SERVICE, WHICH WAS CHAMPIONED BY

THE WOMEN IN ENVIRONMENTAL

CAREERS WORKING GROUP AND THE

INTRAMURAL SCIENTISTS HOPE TO

TURN INTO SOMETHING THAT IS

SCENE AS VERY SUPPORTIVE OF

WOMEN AND OF ALL NIH EMPLOYEES.

SO, WE'RE VERY, VERY THRILLED

THAT WE'RE OFF TO A GREAT START.

>> I HAVE TO SAY, IN DOING -- I

LOOK AT THOSE SERVICES ON A

REGULAR BASIS FOR THE CLINES I

SUPPORT, AND I WOULD SAY THAT

THE AVERAGE SATISFACTION RATE IS

ABOUT A 4.7, 4.75 OUT OF 5.

SO, FOR ALL OF THE COMPANIES I

SUPPORT, I CAN'T GIVE YOU THE

WHOLE AVERAGE BUT IT'S VERY RARE

THAT WE GET ANY FEEDBACK LOWER

THAN THAT.

USUALLY MY RESPONSES ARE BETWEEN

4.8 AND 5, BUT JUST FOR THOSE

FEW THAT AREN'T, THAT'S PRETTY

MUCH THE AVERAGE FEEDBACK FROM

ANYBODY THAT USES THE SERVICE.

ANYBODY HAVE ANY OTHER

QUESTIONS?

>> WELL, LIZ, THANK YOU VERY

MUCH FOR SPENDING YOUR GORGEOUS

AFTERNOON WITH US IN BUILDING

31.

FOR THOSE WHO VIEWED IT AT YOUR

DISK.

IF YOU KNOW OF ANYONE WHO COULD

BENEFIT FROM THE SERVICE.

IT'S NOT JUST THOSE WHO HAVE

PARENTS OR CHILDREN.

YOU YOURSELF AS AN HIH EMPLOYEE

CAN USE THE SERVICE AS WELL.

PLEASE SEND THEM TO THE NIH

CHILDCARE WEB SITE SO THEY CAN

VIEW THIS SEMINAR AND TO FIND

OUT IF THIS SERVICE CAN ASSIST

THEM.

WHILE THEIR TIME HERE WITH THE

NIH, THANK YOU FOR YOUR TIME

TODAY.

TAKE CARE.